The staff were, without exception, friendly, knowledgeable and very helpful. The foyer, bar area and restaurant were a pleasure to be in with their interesting and wonderful artworks. However, the room we had was tired and felt neglected. It never had all the furniture in it that was shown on the website and what was there was badly positioned in the room. The kitchen area had only two place settings of each item, and their quality was suspect, including the smallest electric jug I've ever seen that struggled to hold enough water for two full mugs. The room was not generous and badly needs a makeover, plus the bed was not great. The restaurant was terrific, the food delicious and the service was good. We would go back for another meal there, but we were disappointed with the room so would stay elsewhere.