Great stay overall
This property needs a complete overhaul.
Staff is exceptional especially the front desk, everyone I encountered with was very nice! The hotel is nice as well, great location.
I've stayed here many times before because it's close to work. The hot water 'wasn't' and I had to move rooms at an awkward time. This time I was on top floor so noise from the heel-stomper's on floor above wasn't an issue. But it often is on other floors. Give these people some padded slippers....!
Elevators didn’t work well. Couldn’t use the stairs to get out. You can hear everything between rooms. Doors are super loud when closed.
I should have asked questions, but I really did not know how the restaurant was set up. There seemed to be 2 different eating stations close together, and perhaps a bar at the far end of the lobby. It would have been nice if someone had explained, or if the written materials in the room explained. But like I said, "I should have asked."
The personel was not helping at all. We had to wait almost an hour because the system was down before completing the checking in. When we left the front desk did not know how to refund our deposit for the parking place, and had to wait till the manager arrived on site.
Good location. Staff were not as helpful because room was booked via Orbitz.
The location was great. easy access to metro. In business area so many things closed on weekends. Pool was great and opened 8 am to 10. Parking was 17 per night... a lot lower than many hotels charge.
The property had excellent customer service, including a free shuttle van that could take guests anywhere within a mile radius, which was extremely convenient!
Poollifeguardwaslatetwomorningsinarow leavingquests waiting. Elevator was inooerable for several days.
The staff were the most friendly hotel staff we have come across!
Good location, near running/biking trail and dining options.
Good location near to DC metro line, clean facilities, comfortable bed and temperature control.
Located in Bluemont within a short stroll of MedStar Capitals Iceplex, Holiday Inn Arlington at Ballston, an IHG Hotel is within a 10-minute drive Pentagon. This 221-room, 3-star hotel has free in-room WiFi along with a gym and a 24-hour business center.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee on weekdays from 7:00 AM to 10 AM and on weekends from 7 AM to 10:00 AM.
All 221 rooms feature refrigerators, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include free local calls, safes, and ironing boards.
At Holiday Inn Arlington at Ballston, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and a conference center. If you drive, self parking is USD 16 per night, and there's also a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a microwave in a common area.
Great stay overall
This property needs a complete overhaul.
Dear Debra, Our team values the opportunity to learn and improve, so thank you for letting us know where we can do better. We will reflect and determine the next best step to take for the benefit of our future guests. Your feedback is very much appreciated, and we hope to offer you a more impressive experience in the future.
Staff is exceptional especially the front desk, everyone I encountered with was very nice! The hotel is nice as well, great location.
Thank you for visiting Holiday Inn Arlington At Ballston and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Don Caulkins, General Manager
We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Holiday Inn Arlington At Ballston look forward to your next visit. Don Caulkins General Manager
I've stayed here many times before because it's close to work. The hot water 'wasn't' and I had to move rooms at an awkward time. This time I was on top floor so noise from the heel-stomper's on floor above wasn't an issue. But it often is on other floors. Give these people some padded slippers....!
Thank you for your loyalty to our hotel. We are sorry for the issues with the hot water in your room and the inconvenience this may have caused. We have addressed this concern and hope you will see this as an isolated incident that it was. We appreciate your suggestions and will give us another chance to deliver the type of experience you should always expect from us. Don Caulkins, General Manager
Elevators didn’t work well. Couldn’t use the stairs to get out. You can hear everything between rooms. Doors are super loud when closed.
Thank you for staying at our hotel and for sharing your observations. We apologize for the difficulty you encountered with the elevators. Our hotel is checked on a regular basis by our engineering team, so we will have them address this issue immediately. We hope to have another opportunity to welcome you back to our hotel. Don Caulkins, General Manager
I should have asked questions, but I really did not know how the restaurant was set up. There seemed to be 2 different eating stations close together, and perhaps a bar at the far end of the lobby. It would have been nice if someone had explained, or if the written materials in the room explained. But like I said, "I should have asked."
Thank you for reviewing your stay at Holiday Inn Arlington At Ballston. We are glad to know from your rating that you had a good time with us. However, we regret any inconvenience caused while you were here. We have taken note of your feedback to ensure a better experience for our future guests. Thank you once more for choosing us, and we hope to serve you again soon. Don Caulkins, General Manager
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Don Caulkins, General Manager
Dear Muhammad, Our goal is to impress everyone who stays at Holiday Inn Arlington At Ballston, so we're happy to hear we succeeded with you! Thank you for the wonderful review. Please come see us again soon.