Extended Stay America Washington, DC - Sterling2.5 out of 5.0
This hotel is most popular for:
Recent guest reviews
Staff was a very accommodating and courteous polite and very helpful
No office services (like print boarding passes) Horrible breakfast faulty lights at room Hot water comes on and off
The grab and go breakfast was very disappointing (4 varieties of grits, but no oatmeal options, apples and oranges, and very hard granola bars). Our reservation was for a non smoking, queen room. It was a double with 3, very flat pillows. When going into the bathroom, the light and fan both turn on, and when that happened, it smelled like cigarette smoke. We were already unpacked and very tired at this point so deal with switching rooms by saying anything to the front desk.
This hotel is exactly what it looks like. It was a last resort for my family to stay here as every other place in area was booked for High School Graduation. The Hotel does not have any amenities and smells very musty, especially in the hallways. Overall if you must stay somewhere it will do!
This hotel is the worst i've ever been to here. Was asked to wait for 2hrs on a already reserved check-in. Was forced to get a smoking room instead of the reserved non-smoking due to over booking. Given wrong room key by college kid employee. Room smelt like trash. TV didn't work. There were several flees in the bed. Woken to loud spanish speaking people banging on doors at 2:45 am.
I needed a hotel that was centrally located and this fit the bill. The staff was friendly and helpful; however, the hotel itself was poorly maintained. The carpets in the hallways and room were filthy. I had to ask for another room because the first one I was given smelled awful. The upholstery on the chair/ottoman in the room were stained and I was nervous about whether the mattress was safe to sleep on. Luckily, the latter proved to be fine.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 106 reviews