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The Westin Shimei Bay Resort

Property class: 5 and above

Choose dates to view prices

Photo gallery for The Westin Shimei Bay Resort

Exterior
Lobby
View from room
On the beach, sun loungers, beach umbrellas, beach towels
2 bars/lounges, poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
No 1 Binhai Road, Shimei Bay Tourism District, Wanning, Hainan, 571500
  • Place, Shimei Bay
    ‪2 min drive‬
  • Place, Jiajing Island
    ‪3 min drive‬
  • Place, Xinglong Tropical Garden
    ‪17 min drive‬

Room options

View all photos for Family Room, 1 King Bed, Smoking, Mountain View

Family Room, 1 King Bed, Smoking, Mountain View | 1 bedroom, down comforters, minibar, in-room safe

Family Room, 1 King Bed, Smoking, Mountain View

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | 1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Mountain View

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

1 bedroom, down comforters, minibar, in-room safe

Room, 1 King Bed, Garden View

  • Garden view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Garden View

  • Garden view
  • 700 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, down comforters, minibar, in-room safe

Room, 1 King Bed, Ocean View

  • Ocean view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | 1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Ocean View

  • Ocean view
  • 700 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool Access

Room, 2 Double Beds, Pool Access | 1 bedroom, down comforters, minibar, in-room safe

Room, 2 Double Beds, Pool Access

  • 700 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | 1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Garden View

  • Garden view
  • 1313 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Garden View

Property amenity

Villa, 3 Bedrooms, Garden View

  • Garden view
  • 6652 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Villa, 3 Bedrooms, Garden View

Property amenity

Villa, 3 Bedrooms, Garden View

  • Garden view
  • 4607 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Villa, 3 Bedrooms, Private Pool, Ocean View

Villa, 3 Bedrooms, Private Pool, Ocean View | Pool | Indoor pool, outdoor pool

Villa, 3 Bedrooms, Private Pool, Ocean View

  • Partial ocean view
  • 6652 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms | 1 bedroom, down comforters, minibar, in-room safe

Villa, 2 Bedrooms

  • Partial ocean view
  • 3423 sq ft
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Partial Ocean View

  • Sleeps 2
  • 2 Double Beds

About the neighborhood

Wanning

Located within a mile (2 km) of Shimei Bay, The Westin Shimei Bay Resort is within 2 miles (3 km) of Jiajing Island. This 5-star resort has 398 guestrooms and offers a full-service spa, an outdoor pool, and an indoor pool.
View more Resorts in WanningOpens in a new window

What's nearby

  • Shimei Bay - 2 min drive - 0.9 miles
  • Jiajing Island - 3 min drive - 1.2 miles
  • Xinglong Tropical Garden - 17 min drive - 9.0 miles
  • Boundary Island - 42 min drive - 14.0 miles
  • Nanwan Monkey Island Nature Reserve - 46 min drive - 38.7 miles

Getting around

  • Sanya (SYX-Phoenix Intl.) - 79 min drive

Restaurants

  • ‪隆苑咖啡屋 Longyuan Cafe - ‬16 min drive
  • ‪Starbucks 星巴克 - ‬8 min drive
  • ‪Eatery by Sheraton - ‬12 min drive
  • ‪张小椰家的糟粕醋 - ‬11 min drive
  • ‪巴师傅 - ‬6 min walk

About this property

The Westin Shimei Bay Resort

At The Westin Shimei Bay Resort, guests enjoy a full-service spa, karaoke, and an indoor pool. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this beach resort include an outdoor pool, a children's pool, and a gym.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include balconies, iPod docks, and minibars. Limited housekeeping is available.
An outdoor tennis court and a health club are featured at the resort. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Heavenly Spa by Westin™. Services include facials, body scrubs, and body treatments. The spa is open daily.

Similar properties

2 outdoor pools
Le Meridien Shimei Bay Beach Resort & Spa
Wanning
  • Pool
  • Hot tub
  • Spa
  • Free airport shuttle
9.0 out of 10, Wonderful, 17 reviews
$145 nightly
The price is $154
May 11 - May 12
Total with taxes and fees
Le Meridien Shimei Bay Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 9:00 AM to 10:00 PM at scheduled times
  • Free area shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee: CNY 188 per person
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Coast BarBeque
  • Features
  • Five Senses
  • SeaSonal Tastes Signature
  • Sky Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 27,986 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 6 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CNY 300 per accommodation, per night

Children and extra beds

  • One child 18 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 550 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • Service fee: 16.6 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 188 per person
  • Pet fee: CNY 300 per accommodation, per night
  • Rollaway bed fee: CNY 550 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Westin Shimei Bay Resort Hainan
Westin Shimei Bay Resort Wanning
Westin Shimei Bay Resort
Westin Shimei Bay Wanning
Westin Shimei Bay
The Westin Shimei Bay
The Westin Shimei Bay Resort Resort
The Westin Shimei Bay Resort Wanning
The Westin Shimei Bay Resort Resort Wanning

Frequently asked questions

Is a free cancellation option available at The Westin Shimei Bay Resort?

The Westin Shimei Bay Resort provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Westin Shimei Bay Resort?

As of Apr 25, 2026, prices found for a 1-night stay for 2 adults at The Westin Shimei Bay Resort on May 11, 2026 start from $165, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near The Westin Shimei Bay Resort?

This resort is located in Wanning, close to Shimei Bay, Riyue Bay, and Jiajing Island. You'll also find Xinglong Tropical Garden nearby.

Is parking available on site at The Westin Shimei Bay Resort?

Yes, self parking is offered for free at the resort. Though parking is limited parking, an electric car charging station is also available.

Is a spa located at The Westin Shimei Bay Resort?

Heavenly Spa by Westin™ is the resort's spa and services include facials, massages, and body scrubs.

Does The Westin Shimei Bay Resort have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, 4 restaurants, and an outdoor tennis court at this resort.

Does The Westin Shimei Bay Resort include a casino?

No, The Westin Shimei Bay Resort doesn't have a casino.

Is there an indoor pool at The Westin Shimei Bay Resort?

Yes, this resort has an indoor pool along with an outdoor pool.

Is The Westin Shimei Bay Resort good for couples?

This beachfront resort offers many amenities for couples such as 4 restaurants and an outdoor pool with some guestrooms featuring a private pool.

Are there hot tubs at The Westin Shimei Bay Resort?

No, but this resort does have a sauna.

Does The Westin Shimei Bay Resort have a restaurant that serves breakfast?

Yes, The Westin Shimei Bay Resort has 4 restaurants, and serves buffet breakfast for a surcharge.

Does The Westin Shimei Bay Resort allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at The Westin Shimei Bay Resort for a fee of CNY 300 per accommodation, per night.

Are there connecting rooms at The Westin Shimei Bay Resort?

Yes, you can book connecting rooms at this resort for your group or family vacation.

Are there rooms with balconies that I can book at The Westin Shimei Bay Resort?

Yes, every guestroom at The Westin Shimei Bay Resort comes with a balcony and some offer ocean and garden views.

Does The Westin Shimei Bay Resort offer wedding services?

There are wedding services available at The Westin Shimei Bay Resort if that's in your vacation plans.

The Westin Shimei Bay Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 27 reviews
Rating 8 - Good. 5 out of 27 reviews
Rating 6 - Okay. 0 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

Dawei

Stayed 3 nights in Jul 2022

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful. Would stay again

Absolutely beautiful hotel. In China 5 star doesn’t always mean 5 star but this resort was absolutely clean, modern, and beautiful. We only stayed here for 1 night on a road trip from Haikou to Sanya and it was one of our favorite resorts.
Stayed 1 night in May 2021

10/10 Excellent

Hao Cheng

Stayed 3 nights in Aug 2020

10/10 Excellent

Lindsay, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to my room, I was SO happy!  Baron Liu at the front desk was a gem and the room was delightful – on the first floor and right at pool level so my patio opened up to the pool and I could hop right in!  The bed, of course, was heavenly and the room was spacious and clean.  The staff at the Lobby Lounge were polite and accommodating and got to know me because of my daily coffee and snack visits.  The beach is clean and the beach chairs and towels numerous.  They have a small roped off swimming area on the beach. However, the pool was excellent, and I chose to stay there because it was nearly empty every day!  They have a small drinks/ice cream bar at the pool which was nice for refreshments.  The nightly buffet on the lawn was good but got a bit old after 3 nights.  Perhaps changing up the variety of food would make it more attractive.  They have a western restaurant and of course, the Lobby Lounge.  They also have two Chinese restaurants that catered more to families/big groups – not great for a solo traveler.  For such a huge resort, I would expect more food options.  My favorite part of my trip was my visit to the Heavenly Spa where Amy Long took amazing care of me!  I highly recommend this hotel and plan on visiting again!
Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful resort. privite beach, clean pool. Our family had a great time.
Stayed 2 nights in Apr 2020

10/10 Excellent

Robert Duncan

Liked: Staff & service, property conditions & facilities, room comfort

A fantastic getaway for the weekend.

Stayed 1 night in Apr 2019

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a laid back vacation.

Unfortunately I was sick the whole time here. Due to a foul up with the shuttle from Sanya airport they upgraded my room to oceanfront and it was beautiful! The hotel was well designed and the room fantastic. Make sure you have google translate on your phone as most of the staff speak very little English. Right on a lovely beach with warm water and clean sand. The hotel is a little remote from any city life, but that was what I wanted. Be aware that China heavily censors the internet!

10/10 Excellent

Davis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel very new and clean

Like the free transport to and fro service to Sanya Airport , Sanya duty free mall and train stations.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Great overall trip. Very attentative staff, very good breakfast, good beach, plenty of facilities and some activities. Great gym and pools. Was there during low season and some construction was ongoing. OK prices in the restraunts, but not cheap. Not too much to do in the surrounding area, but very relaxing, especially for families or a quiet vacation. Mostly local tourists.
Stayed 2 nights in Jan 2018

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter in Shimei Wan

Although we don’t speak Chinese some of the staff spoke enough English for us to get by. Hotel is well designed very quiet, clean and well maintained. Rooms are spacious with excellent amenities. Plenty to do even if the weather is not great as it was for the first three days of our stay. They have a daily list of activities from cycling to cocktail making classes which guests can participate in at no extra cost. Breakfast and restaurant options were quite good although maybe not up to claimed five star rating. Area around the hotel is largely undeveloped but there is a fair amount of construction underway with apartment blocks and a local shopping centre just opened. Travel to hotel is an hour by taxi from Sanya (350-400RMB) or hotel supplied free shuttle (specified times) which takes about 2 hours. Good beaches for a swim or surf (water temp 24C) with several accessible breaks within walking distance although beach directly out front of hotel was closed for water activities our entire stay due to dangerous surf (Chinese standards for hazardous surf are slightly different to ours). Pool was fantastic although not many guests used it as water temp was a chilly 18C. There is an Olympic sized indoor pool which was a better option for the temperature conscious. Great gym with good selection of machines and free weights. Overall a highly enjoyable stay for our family and an experience we will be talking about for a while.
Stayed 8 nights in Jan 2018

10/10 Excellent

me, ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and relaxing atmosphere

All members of the staff were very welcoming and helpful. Great interior swimming pool, long enough to train and looks very clean. Exterior swimming pools: the adult one big enough and interesting shape, the children one was also interesting and had slides. Inside the hotel there is also playground zone with learning centres. We ate all our meals at the hotel. It offered enough varieties for our 2 weeks stay; some delicious and colourful meals. Again the staff was very professional. One of the restaurant had a play zone for the children. End Nov., early Dec. was quite quiet, no crowd anywhere. Tennis court always available.
Stayed 13 nights in Nov 2017

10/10 Excellent

Cindy

Stayed 4 nights in Jul 2025

8/10 Good

GENTING

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

yang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

令人满意的住宿体验

总体来说威斯汀度假酒店符合豪华酒店的配置，房间很大，浴室也很宽敞，床很舒适，虽然不是智能马桶，但是清洁程度令人满意。另外让人感到安慰的就是早餐很丰盛，作为一个豪华酒店，基本符合住客对其的要求。
Stayed 1 night in Apr 2021

10/10 Excellent

yingying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

五星好评

石梅湾风景秀丽，威斯丁更是那片区域最好的酒店。大堂挑高敞亮，大气十足。万豪会员升级了海景房，体验更好了。
Stayed 1 night in Mar 2021

10/10 Excellent

YANSHENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

4/10 Poor

thng

Stayed 3 nights in Jan 2021

10/10 Excellent

HaoHsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有漂亮的草坪，可惜当天天气不好，沙滩很脏，清理不及时。
Stayed 1 night in Apr 2020

4/10 Poor

Yingxi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

很糟糕的入住体验

好的：硬件不错，很新，3人间的别墅每个卧室都很大。酒店位置不错。 差的：真的不懂以前spg旗下的威斯汀服务怎么这么差。写的3点入住，3点左右到的酒店，本想睡个午觉，没想到等了整整两个小时等到5点过才住进去。期间问了两次，还都是我主动打电话去问的，5点了酒店也并没有告知我可以住，真的是服了。办理入住的前台小妹业务相当不熟悉，开始说有早餐，过了一个小时又打电话说没早餐，耍猴吗？房间距离酒店大堂很远，同行的有3个老年人，要求酒店用摆渡车送到房间，却被告知摆渡车的下班了，5点就不服务了？？晚上9点过要求送一些洗浴用品，送了快一个小时才送过来，期间打电话催了2次。这就是威斯汀的服务水平？？真的是太气人了。服务一星都不想给。折腾过去折腾过来整得心情都不好了。整个期间远不如我原来订的酒店。 总结：很糟糕的入住体验，下次也不会住了。
Stayed 1 night in Feb 2019

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

PIK WAN MAGGIE

Liked: Cleanliness, staff & service, property conditions & facilities

一般

酒店非常好有免費巴士來往機場和三亞國際免稅店但要廿四小時前預約，除了這兩個地方外，去其他地方不方便，叫車也不方便，酒店幫忙叫車也會貴一倍！
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食はメニューが豊富です。

10/10 Excellent

WENLING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

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