Base Backpackers Wanaka - Hostel2.0 out of 5.0
Recent guest reviews
I rarely post reviews but the customer service here was atrocious. We checked in as a group of 8 and were split into separate rooms (splitting up couples that were traveling together) when we pointed this out the woman told us to go away as she was too busy to sort out our room. She even called us stupid for checking in as a room of 8. She then continued to talk about how stupid she thought we were to her colleague behind reception. Eventually 7 of us were put in a room together but 1 person got put in a dorm on the other side of the hostel, without an apology for the confusion! Overall the hostel wasn’t very nice either. The room was tiny for 4 bunk beds. I’ve stayed in Base hostels across NZ and overall they’re all much the same - bad quality, dirty and overpriced!
The only plus was the staff. Friendly and efficient. Other than that this hostel just takes advantage of tourists who have no place to stay, ignoring the standards of the tourism provided in New Zealand. Even though the hostel is located in a great place, inside it feels like a factory. The rooms are extremely small and as a result the atmosphere is bad during the night. The toilets and the kitchen were messy and smelly. The facilities are cheap (eg. the beds). The price is still high so it is not even a good deal for the money. Consider paying 10 dollars more for something else or staying in a tent - most of the people in my room did not sleep. Providing accommodation to tourists does not only mean providing a matress.
- WiFi only from 7am to 7pm - friendly and helpful stuff - Specials at the bar (don’t eat the tacos) but 5$ tequila or 5$ beer - Sadly very small and impractical kitchen (not enough space in the fridge,..) - Dirty bathrooms
We had a lovely private room and ensuite. It was not noisy and we had an enjoyable stay. The communal areas were how people treat them for example people leaving a mess in kitchen. But that is not the places fault but the visitors! Would stay again!
I understand that this is a backpackers, but the standard of backpackers all over NZ for similar prices is a lot higher than this. The room was filthy, the bathroom was filthy, and while I know they're aware of the noise given that they provide you with a set of ear plugs each in your room, it's still obscene lying in bed listening to guys trying desperately to pick up girls at the bar below your bedroom window at all hours (extra shout out to the guy who brings his acoustic guitar backpacking...). We checked out early and checked in elsewhere and got a nice hotel for only a little extra per night. I would only recommend this place if you're backpacking alone and you're eager to meet people, as there was a diverse range of travelers staying there.
Pros first: - Location. It is town and you can walk to everything. A large supermarket is opposite. - Staff are friendly and give good advice on things to do. Cons: - Door key card broken so you are consistently locked out of the room unless someone is inside to let you in. Annoying to keep getting a member of staff to fix the door lock each time. Staff were all aware it was broken and did nothing to rectify it. They could have offered complimentary lock hire and let us keep our valuables locked, and then disabled the door lock until 1am, for example, when everyone is in the room. Then enable it again. - They need to label the beds and assign you a bed. A girl woke me up at 12:20am, shining her phone light on me. She started shouting "You are *f'in rude. You f'in stole my bed... blah blah blah." I was completely shocked as this was the only bed that was available. The only other one that had no one sleeping in it had the duvet and bed sheet messily thrown on it so it looked like that bed was already taken by someone. I apologised and offered her my bed again but she just kept saying how rude I was. It was quite upsetting and I found it very difficult to get back to sleep again. Either this girl is a crazy lady, or the hostel staff forget to replace new bedding. I don't know. But none of this would have happened if the beds were labelled and we were assigned a bed. - There is a loud generated outside the all girls room. It stops and starts every 5 - 10 minutes, so bring ear plugs. - Some beds have plug sockets and a little light. Others don't. - Heavily under staffed during check out. During the busiest check-out time (8am - 10am) there was no one on reception for at least 15 minutes. This hostel has potential to be awesome but it lacks attention to detail. Because there is so much demand for accommodation, they can afford to provide crap service. I would suggest this is a management issue, rather than the staff.
Loud Dirty Reception ALWAYS unattended and very dirty Found rubbish underneath bed and thick layer of dust in cups in room Incredible small rooms and bathrooms No hooks or coat hangers in room Did I mention that t was the noisiest place I ever stayed?
As it is called it is a base backpacker motel. We stayed in an insuite room with bathroom and tv in room. WiFi is free at reception room but can be used also from our room but only between 7 am - 7 pm. 24 hours WiFi can be added for 4 NZ$ per day per user. Backpacker the stay in dorm rooms can use a tv room laundry room . Kitchen and eating area for all guest but it is not kept clean. There is an elevator, the walls are very thin so noise from corridor can be heard in the room. Ear plugs are supplied. The motel is centrally located just around the corner there is a supermarket and shops, restaurants and the lake is in short walking distance. No parking but free parking can be find at nearby streets. Attraction tours can be booked at the reception. The receptionist are very friendly and in no hurry so it can take a long time to get your keys.
Hostel was okay. Cons: Toilets stank, a lot. Showers had too low water pressure. WiFi was only available 7am to 7pm. Beds were too small (I'm not even 6 ft and I kept hitting my head or toes, really annoying!). Pros: Staff was pretty friendly though! Sadly they were pretty rushed most of the time and couldn't solve some of my issues, but at least they tried their very best. Bar below the hostel is really nice!
We stayed here for 2 nights - initially they tried to charge us $45 and make us move rooms even though we had pre-booked. Once we told them that we wouldn't stay the extra night they suddenly found a cheaper price. The kitchen is vile, all appliances are old & dirty. The bathrooms are disgusting and unhygenic, sanitary bins werr over filling & hadn't been changed for 3 days. The rooms are small & don't even have air conditioning or a single fan in them - couldn't sleep the entire night because it was far too hot. Would never stay in a Base hostel again after this short horrible experience.
- WiFi in rooms and public areas (fees apply)
- Laundry facilities
Base Backpackers Wanaka - Hostel places you next to Gallery Thirty Three and Picture Lounge. This 49-room hostel welcomes guests with conveniences like a nightclub and laundry facilities. Centrally located in Wanaka, the hostel is also a short walk from Pembroke Park and Wanaka Golf Club.
For your convenience, a continental breakfast is served each morning for a fee.
Guests can expect to find WiFi. Rooms also include free toiletries.
Guests of Base Backpackers Wanaka - Hostel enjoy features like a nightclub, WiFi in public areas, and laundry facilities. You can take advantage of free offsite parking, along with a ski shuttle for a fee. The front desk has multilingual staff that can help with tours or tickets, and offer advice about sights and eateries nearby. This adults-only hostel also has a TV in a common area.
Reviews from Trip Advisor
51.0% of guests recommend this hotelTotal of 467 reviews