One of the lights was out just outside the bathroom that lit the desk and closet. It would have been nice to have that light working. The card keys kept failing and we had to have them reprogrammed and replaced. We ended up with 4 keys after a two night stay. I have had this problem at many hotels so I know these card keys are unreliable.
The property and location were fantastic. The staff and the restaurant servers were great. The cleanliness of the place left a lot to be desired. The dirt, cobwebs, and disrepair of the balcony was terrible! The food in the restaurant was awful. My rice was hard, cold and uncooked. My wife couldn't chew her chicken sandwich. Three of the restaurant patio umbrellas were broken and remained so for 4 days despite being an easy repair. We tried the restaurant twice then decided to go elsewhere. There was also no place at all for recycling. Chase on the Lake is an excellent property that needs better management.
This property has severely gone down hill. All the staff were dull and had no enthusiasm in what they did. Front desk, Bartenders and wait staff all seemed like they hated their job. At a place advertised as a relaxing resort and high quality, I would rather go to any other hotel and pay way less. Bar closed at 9pm on a Saturday..... WOW.... and they didn't mention any of this during check in... extremely disappointed and I don't think I will ever go back.
Everything was excellent other than the breakfast was alright and the beds were a bit hard for my liking, but this was the perfect weekend away. I recommend the walleye!
It was cozy and comfortable with a great view of the lake. The windows could have been cleaner. The soap dish had not been cleaned out
Location was great. Very disappointed in the small bathroom. Tub very difficult to get in and out of. Staff, however, was very friendly.
Beautiful view! Downtown is right there..fun to walk through the shops and yummy restaurants. Also loved that the trail to take a lovely morning run is just steps out of the front door :)
Very nice! Had a great view on the 3rd floor, Get st least at least 3rd floor to be able to see the water and watch people!
We enjoyed the location of the hotel, the bar/restaurant and the spa. They appear to be an upscale resort, however little things are missed. For one, the hot tub was down and no reimbursement was offered (a free meal or discount would be appreciated as we planned on using the hot tub), also, the daily cleaning was hit or miss. One evening it wasn’t done until 6 pm. Beds weren’t made one day, garages weren’t emptied another. Also, trying to reserve bikes took over an hour. The employee was so over worked while others in the hotel had nothing to do. However all we enjoyed our stay but to be a high end and charge what they charge, a few improvements are needed.
We stayed in the queen suite and it was perfect for our family of 6. The pool was lovely and the largest pool was just the right temperature.
We checked in for the weekend and ate at the restaurant every night. It was okay food and the view from the restaurant was lovely. On weekends they have live music beginning at 8 pm in the bar which connects to the restaurant. That was a very unpleasant experience. The next night we ate early to avoid the entertainment in the bar. The housekeeping staff were pleasant and the young women in the restaurant in the morning were very nice. We liked it for a winter weekend getaway but we booked at other hotels/resorts in the area for next summer. They are building up this property and have condos next door which makes it seem crowded and I imagine the summer must be crowded and loud.
The rooms are beautiful and the staff is wonderful. We had to seek out information on everything from breakfast to spa services. At one point we were directed to the website. There was no information in the room about the hotels amenities or information about the area. I appreciate businesses that support their community. Even a list of local dining options would have been appreciated. A nice room only got us so far. Although it was far from a horrific experience, it was not the one we had hoped for. We will not be adding this to the "we need to go back" list. One and done.
Located within a leisurely stroll of Walker City Park, Chase On The Lake Resort Hotel is within a few miles (5 km) of Tianna Country Club. This 116-room, 3.5-star hotel welcomes business and leisure travelers with a private beach, a marina, and a restaurant.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Start your day off right with cooked-to-order breakfast, which is served for a fee from 7:00 AM to 10:00 AM.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include free local calls, ironing boards, and desks.
Guests of Chase On The Lake Resort Hotel have access to a private beach, a marina, and an indoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this beach hotel include a 24-hour gym, a spa tub, and a sauna.
One of the lights was out just outside the bathroom that lit the desk and closet. It would have been nice to have that light working. The card keys kept failing and we had to have them reprogrammed and replaced. We ended up with 4 keys after a two night stay. I have had this problem at many hotels so I know these card keys are unreliable.
The property and location were fantastic. The staff and the restaurant servers were great. The cleanliness of the place left a lot to be desired. The dirt, cobwebs, and disrepair of the balcony was terrible! The food in the restaurant was awful. My rice was hard, cold and uncooked. My wife couldn't chew her chicken sandwich. Three of the restaurant patio umbrellas were broken and remained so for 4 days despite being an easy repair. We tried the restaurant twice then decided to go elsewhere. There was also no place at all for recycling. Chase on the Lake is an excellent property that needs better management.
This property has severely gone down hill. All the staff were dull and had no enthusiasm in what they did. Front desk, Bartenders and wait staff all seemed like they hated their job. At a place advertised as a relaxing resort and high quality, I would rather go to any other hotel and pay way less. Bar closed at 9pm on a Saturday..... WOW.... and they didn't mention any of this during check in... extremely disappointed and I don't think I will ever go back.
Good Afternoon, We appreciate you taking the time to provide us with your feedback regarding your recent stay with us at Chase on the Lake. On behalf of our entire team, we apologize that your recent stay was not up to the high level of standard you've received from the prior years when staying with us. We will share this feedback with our department heads and associates so we can ensure to work on improving our quality of stay for our guests moving forward. Hoping to see you with us again in the future for you to see the improvements that have been made from the valuable feedback that you have provided to us. Thank you, Chase on the Lake Management
Everything was excellent other than the breakfast was alright and the beds were a bit hard for my liking, but this was the perfect weekend away. I recommend the walleye!
Thank you for the feedback on your visit! We are glad to hear that you enjoyed yourself and hope to see you back again very soon!
It was cozy and comfortable with a great view of the lake. The windows could have been cleaner. The soap dish had not been cleaned out
Thank You for reviewing your stay! We are glad that you enjoyed our cozy resort! I will make sure to let the housekeeping manager know about the cleanliness of your room so we can get this corrected!
Location was great. Very disappointed in the small bathroom. Tub very difficult to get in and out of. Staff, however, was very friendly.
Thank You for reviewing your stay! We are glad that you enjoyed our friendly staff! We strive to train all staff members to be as hospitable as possible!
Beautiful view! Downtown is right there..fun to walk through the shops and yummy restaurants. Also loved that the trail to take a lovely morning run is just steps out of the front door :)
Thank you for taking time to review your stay! We are glad you enjoyed your time with us and our convenient location! We hope you come back soon!
Very nice! Had a great view on the 3rd floor, Get st least at least 3rd floor to be able to see the water and watch people!
Thank you for reviewing your stay! We are glad the third floor was a good fit for you and we hope you can back and see us again very soon!
Thank you for taking the time for a review! Have a great night!
Thank you for taking the time to provide us with feedback on your recent stay at Chase on the Lake. We love to hear from our guests about their stay. Hope to see you again with us soon! Thank you, Abby R Front Desk Manager