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Extended Stay America - Waco - Woodway

2.5 out of 5.0

Recent guest reviews

Very disappointed. Not worth the money they charged. Old dingy hotel with a horrible smell. Will never stay with this hotel chain again.

Nice staff. Didn't get the room type we booked. Rooms were not clean. Remote looked sticky.

Good Value and great location. Clean and fast. Few amenities and staff not overly friendly.

I was disappointed. The price was high for what I got. Everything seemed old - even the sheets. I had never stayed in this chain before. I hope my experience is not normal. My room was very hot and they changed me to a better room. The 2 hotel staff people I dealt with were very nice it was the accommodations that were lacking.

Bed was broken, carpet was stained and had pieces cut out....staff not very friendly or helpful.

First night I found a lizard on the night stand. The next night the lamps and pillows were filled with bugs. They might have been termites. They gave me another room but it was on the third floor and it was a smoking room.

The indoor pool is actually 1.5 miles away at a fitness gym . The hotel staff sent me there with my kids to use the pool. When we arrived, the gym staff informed us that you have to be 18 to enter. We had to find a YMCA and pay $20 to swim. The entire third floor smelled like cigarette smoke, as did our dingy room and our belongings when we left.

I stayed one night due to having to take a test next day in Waco. I arrived at 8:30 and watched tv til 1000P.M. I got up at 530 to study for my test and found all kinds of bugs in the bathroom and in the shower. As I tried to study I was distracted by the roaches and other bugs crawling on the walls and in the kitchen. I even had one crawl across my notes. I went down to the lobby to complain but the staff was not very helpful. They said they couldnt do anything until the manager came in at 900. I was so disgusted that i didn' t shower before my test. Awful experience

The room was ok nothing real special about the hotel, for the price I could not complain about much.

Went smooth. was just there for a short while. But check in was easy. room was in order. it was right off the highway.

The tub was cracked and dirty. In most hotels you get travel shampoo, conditioner, and body wash, none was given. My son left a small box with jewelry on the night stand. We called the next day to see if house keeping turned it in and of course it didn't turn up. I've stayed at other hotels where I've left things behind and they actually mailed it to me, but that was definitely not the case here. Needless to say that stay cost us much more than anticipated due to our loss.

The staff was very friendly. The room itself was satisfactory. The only issue I had was the overwheming smoking smell throughout the facility.

This extended stay is not like any other that I have stayed before, I guess for the price I shouldn't complain. The staffs were nice, the bed was very uncomfortable, the TV is very old. Although they replaced the TV the last night I was there with something a little better. Oh, let's not forget, there was no hot water.

Everything was good but the last day the suddenly the fire alarm went off for nothing at all. As some guest that are staying there for business trip told me, that happened almost every day.

Hotel staff was very good. No swimming pool was a let down for the family

very pleasent; staff was very polite and helpful to me during my first stay in the area. will stay there again and have recommended to an associate....

staff was great and nice! Hotel was clean and pleasant. Most waco hotels are nasty and ran down but not this one!

yes this hotel is not the Hilton, but for the price this hotel can not be beat if your staying in the Waco area. i first made reservation a year ago with this hotel because it was the cheapest in the area. but after my stay i've definitely been a return customer ever since, the staff is very nice and kind they make you feel at home. and for the price the rooms are hard to beat(spacious, queen bed, fair sized bathroom) plus they come with a mini kitchen(which many more expensive hotels dont come with). my only bad comment about this hotel is the parking is limited(small parking lot), if theres a convention in town or its a holiday definitely get back to the hotel early or there might not be many spaces left if any. but all in all for the cost i give this hotel an 8 out of 10.

The staff was really nice. The room was very clean. The price was unbeatable for the area.

was not even close to where i wanted to be [...]When i checked in my room had no A.C. and when I asked for a another room they gave me a handicap room with a smaller bed.[...] also they did not have coffee in room

5903 Woodway Dr Waco TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Waco - Woodway is located within a few miles (5 km) of Extraco Events Center and Carleen Bright Arboretum. This 95-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Central Texas Market Place is also close to this Waco hotel.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 95 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Renovated in 2016, Extended Stay America - Waco - Woodway offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking and limo/town car service. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a TV in a common area.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Waco - Woodway

Everyone (2) Couples (4) Business (8) Family (7) Friends (1) Other (2)
1
Everyone
Old dirty frig Filthy phone

Very disappointed. Not worth the money they charged. Old dingy hotel with a horrible smell. Will never stay with this hotel chain again.

By on Oct 22, 2017

Review comment responded on Oct 24, 2017

Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

2
Everyone

Nice staff. Didn't get the room type we booked. Rooms were not clean. Remote looked sticky.

By on Mar 18, 2017

3

good value

Couples

Good Value and great location. Clean and fast. Few amenities and staff not overly friendly.

By on Dec 8, 2014

1

disappointed

BusinessTravelers

I was disappointed. The price was high for what I got. Everything seemed old - even the sheets. I had never stayed in this chain before. I hope my experience is not normal. My room was very hot and they changed me to a better room. The 2 hotel staff people I dealt with were very nice it was the accommodations that were lacking.

By on Sep 9, 2014

1

disgusting hotel

Families

Bed was broken, carpet was stained and had pieces cut out....staff not very friendly or helpful.

By on Aug 24, 2014

1

never again!

Families

First night I found a lizard on the night stand. The next night the lamps and pillows were filled with bugs. They might have been termites. They gave me another room but it was on the third floor and it was a smoking room.

By on Aug 22, 2014

1

claims indoor pool, but no pool access for kids

Families

The indoor pool is actually 1.5 miles away at a fitness gym . The hotel staff sent me there with my kids to use the pool. When we arrived, the gym staff informed us that you have to be 18 to enter. We had to find a YMCA and pay $20 to swim. The entire third floor smelled like cigarette smoke, as did our dingy room and our belongings when we left.

By on Jul 1, 2014

1

terrible experience

BusinessTravelers

I stayed one night due to having to take a test next day in Waco. I arrived at 8:30 and watched tv til 1000P.M. I got up at 530 to study for my test and found all kinds of bugs in the bathroom and in the shower. As I tried to study I was distracted by the roaches and other bugs crawling on the walls and in the kitchen. I even had one crawl across my notes. I went down to the lobby to complain but the staff was not very helpful. They said they couldnt do anything until the manager came in at 900. I was so disgusted that i didn' t shower before my test. Awful experience

By on Jun 11, 2014

3

nothing but average

Singles

The room was ok nothing real special about the hotel, for the price I could not complain about much.

By on May 28, 2014

4

as expected.

BusinessTravelers

Went smooth. was just there for a short while. But check in was easy. room was in order. it was right off the highway.

By on Jan 30, 2014