Extended Stay America - Waco - Woodway

Room smells smoke, lamp lights did not work, phone did not work changed room

Sheets on bed had stains on them. I picked a non-smoking room and room smelled like smoke really bad. Also staff was not there when needed, waited almost 20 minutes just to check out cause nobody was at the counter.

Staff was excellent but the Hotel could use some upgrades. The beds are uncomfortable, the lamps did not work and the room smelled a bit. Will not stay here again.

I had a very pleasant stay. Rooms are very quiet and they were clean.

The hotel accommodations met my expectations. The stay was a satisfying experience.

Very disappointed. Not worth the money they charged. Old dingy hotel with a horrible smell. Will never stay with this hotel chain again.

Nice staff. Didn't get the room type we booked. Rooms were not clean. Remote looked sticky.

Good Value and great location. Clean and fast. Few amenities and staff not overly friendly.

I was disappointed. The price was high for what I got. Everything seemed old - even the sheets. I had never stayed in this chain before. I hope my experience is not normal. My room was very hot and they changed me to a better room. The 2 hotel staff people I dealt with were very nice it was the accommodations that were lacking.

Bed was broken, carpet was stained and had pieces cut out....staff not very friendly or helpful.

First night I found a lizard on the night stand. The next night the lamps and pillows were filled with bugs. They might have been termites. They gave me another room but it was on the third floor and it was a smoking room.

The indoor pool is actually 1.5 miles away at a fitness gym . The hotel staff sent me there with my kids to use the pool. When we arrived, the gym staff informed us that you have to be 18 to enter. We had to find a YMCA and pay $20 to swim. The entire third floor smelled like cigarette smoke, as did our dingy room and our belongings when we left.

I stayed one night due to having to take a test next day in Waco. I arrived at 8:30 and watched tv til 1000P.M. I got up at 530 to study for my test and found all kinds of bugs in the bathroom and in the shower. As I tried to study I was distracted by the roaches and other bugs crawling on the walls and in the kitchen. I even had one crawl across my notes. I went down to the lobby to complain but the staff was not very helpful. They said they couldnt do anything until the manager came in at 900. I was so disgusted that i didn' t shower before my test. Awful experience

The room was ok nothing real special about the hotel, for the price I could not complain about much.

Went smooth. was just there for a short while. But check in was easy. room was in order. it was right off the highway.

The tub was cracked and dirty. In most hotels you get travel shampoo, conditioner, and body wash, none was given. My son left a small box with jewelry on the night stand. We called the next day to see if house keeping turned it in and of course it didn't turn up. I've stayed at other hotels where I've left things behind and they actually mailed it to me, but that was definitely not the case here. Needless to say that stay cost us much more than anticipated due to our loss.

The staff was very friendly. The room itself was satisfactory. The only issue I had was the overwheming smoking smell throughout the facility.

This extended stay is not like any other that I have stayed before, I guess for the price I shouldn't complain. The staffs were nice, the bed was very uncomfortable, the TV is very old. Although they replaced the TV the last night I was there with something a little better. Oh, let's not forget, there was no hot water.