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Vienna Prestige Apartments - Graben, by Welcome2Vienna

4.5 star property

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Suite, 3 Bedrooms, Kitchen (Master Suite 0215A) | Bathroom | Free toiletries, hair dryer, towels
Suite, 3 Bedrooms, Kitchen (Master Suite 0215A) | 1 bedroom, individually decorated, individually furnished
Suite, 3 Bedrooms, Kitchen (Master Suite 0215A) | Living room | Flat-screen TV
Suite (Opal 17, Cleaning Fee Included) | Living area | Flat-screen TV
Suite (Quartz 15c, Cleaning Fee Included) | Children's theme room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Free WiFi

Explore the area

View in a map
Graben 28, Vienna, 1010
  • Place, Stephansplatz
    ‪2 min walk‬
  • Place, St. Stephen's Cathedral
    ‪2 min walk‬
  • Place, Hofburg Imperial Palace
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite (Opal 17, Cleaning Fee Included)

Suite (Opal 17, Cleaning Fee Included) | 1 bedroom, individually decorated, individually furnished

Suite (Opal 17, Cleaning Fee Included)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite (Quartz 15c, Cleaning Fee Included)

Suite (Quartz 15c, Cleaning Fee Included) | 1 bedroom, individually decorated, individually furnished

Suite (Quartz 15c, Cleaning Fee Included)

  • 376 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Vienna

Located in Innere Stadt, Vienna Prestige Apartments - Graben, by Welcome2Vienna is within a 5-minute walk of popular attractions such as Stephansplatz and Hofburg Imperial Palace. The 4 rooms at this 4.5-star apartment building include kitchens, dining areas, and sitting areas.
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What's nearby

  • Stephansplatz - 2 min walk - 0.1 miles
  • St. Stephen's Cathedral - 2 min walk - 0.1 miles
  • Hofburg Imperial Palace - 5 min walk - 0.3 miles
  • Spanish Riding School - 5 min walk - 0.3 miles
  • Vienna State Opera - 9 min walk - 0.5 miles

Getting around

  • Stephansplatz U-Bahn - 4 min walk
  • Vienna Mitte Station - 16 min walk
  • Vienna International Airport (VIE) - 28 min drive

Restaurants

  • ‪Café de l'Europe - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Segafredo am Graben - ‬1 min walk
  • ‪Chattanooga - ‬1 min walk
  • ‪Café Hawelka - ‬2 min walk

About this property

Vienna Prestige Apartments - Graben, by Welcome2Vienna

Guests of Vienna Prestige Apartments - Graben, by Welcome2Vienna have access to free WiFi in public areas. Staff members can help with accommodation requests, and provide tour or ticket assistance.
Each apartment is individually decorated and features a kitchen and space to spread out with a separate bedroom, a dining area, and a sitting area. A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washing machine, an espresso maker, and a fan. Housekeeping is available once per stay.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Free crib

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Washing machine

Work spaces

  • Laptop workspace

Comfort

  • Fan
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Housekeeping available once per stay
  • Iron/ironing board
  • Local maps
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 10:00 PM and 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must contact this property at least 1 week in advance to make check-in arrangements.

Access methods

Host will greet you

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: EUR 250.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-in fee for check-in between 10:00 PM and 2:00 AM

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-10:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Vienna Prestige Apartments Graben Apartment Vienna
Vienna Prestige Apartments Graben Apartment
Vienna Prestige Apartments Graben Vienna
Vienna Prestige Apartments - Graben, by Welcome2Vienna Vienna
Vienna Prestige Apartments - Graben, by Welcome2Vienna Apartment

Frequently asked questions

Are free cancellation options available at Vienna Prestige Apartments - Graben, by Welcome2Vienna?

Vienna Prestige Apartments - Graben, by Welcome2Vienna provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to see within easy reach of Vienna Prestige Apartments - Graben, by Welcome2Vienna?

This apartment is situated in Innere Stadt, just steps from Stephansplatz and Hofburg Imperial Palace, and within a short walk of Spanish Riding School. You'll also find Vienna State Opera and Vienna Christmas Market less than a mile away.

Will I be able to park at Vienna Prestige Apartments - Graben, by Welcome2Vienna?

No, there isn't parking available at the apartment.

Does Vienna Prestige Apartments - Graben, by Welcome2Vienna include a casino?

No, Vienna Prestige Apartments - Graben, by Welcome2Vienna doesn't have a casino.

Is there an indoor pool at Vienna Prestige Apartments - Graben, by Welcome2Vienna?

No, there is no indoor pool at this apartment.

What will couples enjoy most about a stay at Vienna Prestige Apartments - Graben, by Welcome2Vienna?

Couples will appreciate amenities at this apartment, including a kitchen in each apartment plus a city view and a deep soaking bathtub in some.

Does Vienna Prestige Apartments - Graben, by Welcome2Vienna have a hot tub?

No, there isn't a spa tub at this apartment.

Does Vienna Prestige Apartments - Graben, by Welcome2Vienna feature a restaurant that includes a breakfast menu?

No, Vienna Prestige Apartments - Graben, by Welcome2Vienna doesn't have a restaurant that serves breakfast.

Does Vienna Prestige Apartments - Graben, by Welcome2Vienna allow pets to stay free of charge?

No, pets aren't allowed at Vienna Prestige Apartments - Graben, by Welcome2Vienna though service animals are welcome.

Does Vienna Prestige Apartments - Graben, by Welcome2Vienna have connecting rooms available?

No, there aren't connecting guestrooms at this apartment.

What is the closest airport to Vienna Prestige Apartments - Graben, by Welcome2Vienna?

The closest major airport to Vienna Prestige Apartments - Graben, by Welcome2Vienna is Vienna International Airport (VIE), which is 11.9 mi away (28 minutes by car).

Can I book a room with a balcony at Vienna Prestige Apartments - Graben, by Welcome2Vienna?

No, there aren't any apartments at Vienna Prestige Apartments - Graben, by Welcome2Vienna that offer a balcony.

Vienna Prestige Apartments - Graben, by Welcome2Vienna Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 61 reviews
Rating 8 - Good. 26 out of 61 reviews
Rating 6 - Okay. 14 out of 61 reviews
Rating 4 - Poor. 0 out of 61 reviews
Rating 2 - Terrible. 1 out of 61 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay in Vienna

The apartment was in great condition and included a washer/dryer for personal use. The shower was incredible. The location could not have been better located for roaming locally and also close to the metro. The staff was extremely friendly and helpful. As there is no lobby, checking in required ringing a doorbell, but other than that, everything went very smoothly.
Verified

6/10 Okay

MEGAN

Location location location

The location is absolutely amazing ! I had arranged for the representative to meet us at 2pm, however they were no where to be seen which made me very nervous...after calling the mobile # I was told "the representative was helping other guests at another location" would have been nice to receive a phone call vs. me having to figure it out...The double bed while very comfortable is small and slightly awkward to get into. The pull out sofa is very squeaky :( The layout is weird but workable. Could definitely use sprucing up and the supplies were VERY minimal. The pictures shown must be of several apartments only some of them corresponded to ours. Also beware of the taxes I was charged $177.00 in taxes for 2 nights!!
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quiet and clean apartment. Easy to reach any historical place.
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Swarada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect
Stayed 3 nights in Sep 2019
Verified

8/10 Good

wei

Liked: Cleanliness, staff & service, room comfort

Very convenient location

WiFi is not working.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa estadia

Ótima localização. Espaço bom com cozinha equipada. Muito próximo do metrô e centro de Viena. Pontos a melhorar: não tem ar condicionado, apenas dois ventiladores de chão que ajudam pouco e faz muito calor. As fotos que tem no site mostram um apartamento melhor conservado diferente da realidade. Não tivemos limpeza do apartamento nos dias que ficamos hospedados
Stayed 4 nights in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロケーションがよく、施設も思った通りのものだった。
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

masaru.t

Liked: Cleanliness, amenities, property conditions & facilities
素晴らしいロケーション、ゆったりとした部屋。 最高でした。あのような場所で、泊まれるなんて信じられません。今度、行く時も泊まりたいです。Great location, spacious room. It was the best. I can not believe that I can stay at such a place. I want to stay next time I go.
Stayed 2 nights in Feb 2019
Verified

6/10 Okay

Debra

Disliked: Property conditions & facilities

Okay stay

Didn't look like the pictures at all. In pretty poor shape. Could really use some updating. Weird layout. No door to shower. In a very good location though.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, amenities
Die Lage mitten in der Stadt ist hervorragend. Die Fenster unseres Appartements gingen zu zwei Lichthöfen. Mit Aussicht war also nichts. Dafür war es andererseits sehr ruhig. Die Ausstattung ist in Ordnung. Essen Kochen hat funktioniert. Ein Supermarkt ist in der Nähe; Restaurants und Cafes sowieso.
Stayed 5 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente situation géographique au coeur de ville historique avec plein de commerces (et jolies boutiques ) et d ' animation. Appartement très agréable mais matériel de cuisine à rafraîchir comme la poêle, les couteaux même sans faire de grande cuisine. Accueil et disponibilité du personnel très agréable. Je reviendrai avec plaisir.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Didem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

The perfect location !
Stayed 3 nights in Feb 2019
Verified

6/10 Okay

Verified traveler

Disliked: Room comfort

Best for basic needs travelers.

Perhaps our negative review is due to our expectations of the property, but this is not a hotel. This is an apartment. We have stayed in other properties with apartment in the name, and they still operate like a hotel with a reception desk, common areas, and staff. We expected this to be similar. Instead, when we arrived and found ourselves at a loss where to check-in or even enter, we called the phone number for our reservation, and it was explained to us that we would be met with keys. He arrived about 15 minutes later, showed us the apartment and its features, answered our questions, and then let us get on with our day. As for the space itself, it's a bit awkward. The bedroom is tiny, and the bed must be pushed against one wall. This forces one person to either climb over the other to exit, or scoot down to the foot of the bed. The living room furniture is not terribly comfortable - the couch was very hard, and the chairs at the table were also uncomfortable. There is a small step from the kitchen to the foyer/washroom area, so when not paying attention, it's easy to trip. The only basic toiletry provided are a small bottle of shampoo (which was not replaced when empty) and small bars of soap. We found some condiments in the refridgerator, but were unsure how long they had been there. There was a washing maching, but no detergent - we had to buy it and then left it there. The area can't be beat, but this was not our style.
Stayed 4 nights in Sep 2018
Verified

8/10 Good

Morison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很好的住宿

舒服地理位置非常好
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Plus: - This is a phenomenal location, first and foremost - it literally could not be better. - Close to public transportation, but right on the walking street, so no real need. - The high ceilings make a small space feel less closed. - The bathroom was modern and nice. - There were good basic amenities in the apartment, and nice bedding and towels. Minus: - There was hair in the bathroom. - The lid on the bathroom garbage was broken and fell off with a loud clang when opened. - I did not realize when I booked for our family of four that the two "extra" guests literally doubled the price, making it extremely expensive, considering my children had to sleep on a couch.
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, nice apartment for a couple.

La localización es perfecta, en medio de todo. El apartamento muy cómodo, la atención en la entrega de llaves de primera. Sin duda muy bueno, lo mejor la localización.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pros: Location is perfect, just steps from Stephensplatz and the subway. Apt was very clean. Cons: double bed in a loft (yes, up very steep stairs/ladder), washer but no dryer, horrible mattress, no towel bars. Summary: from reading the cons, it sounds bad, but the location is so outstanding that I give it a neutral review.
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
You could not ask for a better location in the center of Vienna, walking distance to St. Stephen's Cathedral and the Hofburg, aswell as public transit and hop on hop off bus location. The people we dealt with during check in were extremely nice and helpful. The only issues we really had were that the apartment itself wasnt very clean. For a city a luxurious as Vienna we were expecting more, the furniture was pretty run down and cheap and the floors and walls need some real attention. For the price it was a decent stay. If they spent just a little more attention to detail and maintenance we would certainly stay again!
Stayed 5 nights in Aug 2018
Verified

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor air conditioning plus with a loft it was a sauna.
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot beat the location if you want to stay in old Vienna.
Stayed 4 nights in Jul 2018
Verified

8/10 Good

Yunkyoung

Liked: Cleanliness, property conditions & facilities, room comfort

비엔나 여행 시내숙소

아파트 입구를 혼자서 찾느라 굉장히 고생했어요 처음부터 미리 이메일로 알려주면 좋을것을 혼자 미리가서 찾아보다가 속터질뻔 했어요 미리 열쇠를 받을 사람과 연락해야 하는것도 너무 닥쳐서 알아서 당황 했고요 레지던스라 체크아웃 후 짐을 맡기질 못하는점도 개인의 여행일정에 상관 없는지 확인해보시고 일정에 맞게 이곳을 예약하면 좋겠어요 위치는 정말 최고입니다 근데 가격이 너무 비쌌어요 그래도 제가 경험해보고 싶어간거지만 이집은 여럿이 함께쓰기 좋겠어요 쓰레기를 직접 내버려야하는것은 좀 그랬어요 집안 쓰레기통에 두는거까지만 해주면좋겠어요 그 외엔 모두 너무 좋았습니다 며칠 더 지내고싶은 위치와 집이에요
Stayed 1 night in May 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We were met at the property as promised after following the directions provided. The orientation to the apartment was thorough and very helpful. The location was perfect for our needs.
Stayed 4 nights in May 2018
Verified

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great Location - With Drawbacks and a Safety Issue

The apartment was in a fantastic location (possibly the most central location available in Vienna), and was very clean. However, there were some issues... 1. SAFETY ISSUE: The apartment shares a hallway with an adjacent business office. The adjacent office staff usually deadlocks the shared outer door in the evening when they leave for the day. When this happens and anyone leaves the apartment with the keys (to allow them to get back in at street level), any guests who remain in the apartment without the keys are physically locked in since there is only one set of keys provided and the shared deadlocked door cannot be opened by just using the internal door handle. This happened to us. Fortunately, we did not have an emergency as there was no alternative means of escape. 2. COMFORT ISSUE: The bedroom is very small and the bed was extremely hard. The sofa was more comfortable. 3. COMFORT ISSUE: The advertised "air conditioning" is a heating-only system. It does not have cooling capability. That said, portable floor fans were provided. In summary, if you are willing to put up with these issues, you will not find a better location in Central Vienna.
Stayed 3 nights in May 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

Just location

Very good location to enjoy the attractions of Vienna. You can cook or wash clothes in this apartment. Bed is combined by two mattresses and thus, not so comfortable. You can pay some money to check in earlier or check out late or drop baggage in the apartment. Finally, the electric power was tripped off at night. We took shower and packaged baggage in the dark.
Verified

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

A wonderful apartment in the middle of the CBD. Beautiful sights literally steps away from the enterance to building. Well equipped kitchen. Comfortable bed. The washing machine was very welcome after travelling for weeks.
Stayed 3 nights in Dec 2017

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