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The Westin Bear Mountain Golf Resort & Spa, Victoria

4.0 star property
Hotel with a full-service spa, near Goldstream Provincial Park

Choose dates to view prices

Photo gallery for The Westin Bear Mountain Golf Resort & Spa, Victoria

Enter a serene oasis with a covered patio, central fountain, and beautifully landscaped garden.
Relax in a spacious living area with a high ceiling and stunning views of the surrounding landscape.
Relax in a scenic outdoor setting with a cozy fire feature surrounded by wicker furniture.
Enjoy a spacious room with a high ceiling and large windows offering a view of the outdoors.
Enjoy expansive views of the forest from the high-ceilinged restaurant, where guests can dine at tables and chairs amidst a unique curved feature.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
1999 Country Club Way, Victoria, BC, V9B6R3
  • Bear Mountain Golf Club
    ‪1 min walk‬
  • Goldstream Provincial Park
    ‪9 min drive‬
  • Hatley Castle
    ‪12 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪40 min drive‬

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Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Resort View (Balcony)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Resort View (Balcony)

9.0 out of 10
Wonderful
(11 reviews)
  • 725 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Golf View

Presidential Suite, 1 Bedroom, Golf View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 1 Bedroom, Golf View

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Balcony)

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Balcony) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Balcony)

9.4 out of 10
Exceptional
(13 reviews)
  • 450 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Balcony)

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Balcony) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Balcony)

8.8 out of 10
Excellent
(31 reviews)
  • 450 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Golf View (Balcony)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Golf View (Balcony)

8.8 out of 10
Excellent
(3 reviews)
  • 797 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Golf View (Corner)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Golf View (Corner)

10.0 out of 10
Exceptional
(1 review)
  • 800 sq ft
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Resort View (Corner)

Suite, 1 Bedroom, Non Smoking, Resort View (Corner) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Non Smoking, Resort View (Corner)

10.0 out of 10
Exceptional
(2 reviews)
  • 850 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Victoria

Located in Bear Mountain Resort, The Westin Bear Mountain Golf Resort & Spa, Victoria is 1.8 mi (2.8 km) from Goldstream Provincial Park and within a 15-minute drive of other popular attractions like Hatley Castle. This 91-room, 4-star hotel welcomes business and leisure travelers with a golf course, a full-service spa, and a restaurant.

What's nearby

  • Bear Mountain Golf Club - 1 min walk - 0.0 miles
  • Goldstream Provincial Park - 9 min drive - 4.8 miles
  • Royal Roads University - 11 min drive - 5.0 miles
  • Hatley Castle - 12 min drive - 5.6 miles
  • Victoria Fisherman's Wharf - 24 min drive - 12.6 miles

Getting around

  • Victoria Intl. Airport (YYJ) - 35 min drive

Restaurants

  • ‪Rhino Coffee House - ‬9 min drive
  • ‪Tim Hortons - ‬8 min drive
  • ‪McDonald's - ‬8 min drive
  • ‪Tim Hortons - ‬8 min drive
  • ‪Langford Lanes - ‬9 min drive

About this property

The Westin Bear Mountain Golf Resort & Spa, Victoria

Hotel with a full-service spa, near Goldstream Provincial Park
Guests of The Westin Bear Mountain Golf Resort & Spa, Victoria have access to a golf course, a full-service spa, and a 24-hour gym. Valet parking is offered for CAD 35 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, access to locker space, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas, a hot tub, and an outdoor tennis court.
Guests can expect to find free WiFi and 65-inch LCD TVs with cable channels and pay movies. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and bathrobes. Balconies or patios, microwaves, and coffee makers are also available. Housekeeping is available on request.
Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including an outdoor tennis court. Other recreational amenities include a hot tub and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amatista Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Arabic, Chinese (Mandarin), English, French, Spanish

Similar properties

Set amidst lush greenery and a golf course, this hotel offers a serene and upscale environment with a spacious layout.

Fairways Hotel on the Mountain

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
9.4 out of 10, Exceptional, 1,149 reviews
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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 30 per day; includes in/out privileges)
  • Valet parking on site (CAD 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: CAD 21 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Callisto

Things to do

  • 24-hour gym
  • 36-hole golf course
  • Bicycle rentals
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Hot tub
  • Outdoor tennis court
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 7,458 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height view port in door
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 65-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The host will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 35.00 per accommodation, per night
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately CAD 21 to 30 for adults, and CAD 10 to 20 for children
  • Self parking fee: CAD 30 per day (in/out privileges)
  • Valet parking fee: CAD 35 per day
  • Pet fee: CAD 35.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a deadbolt lock.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bear Mountain Victoria
Westin Bear Mountain
Westin Bear Mountain Golf
Westin Bear Mountain Golf Resort
Westin Bear Mountain Golf Resort Victoria
Westin Bear Mountain Golf Victoria
Westin Bear Mountain Resort
Westin Bear Mountain Resort Victoria
Westin Bear Mountain Victoria
Westin Bear Mountain Victoria Golf Resort
The Westin Bear Mountain Golf Resort & Spa, Victoria Hotel
The Westin Bear Mountain Golf Resort & Spa, Victoria Victoria

Frequently asked questions

Is free cancellation available at The Westin Bear Mountain Golf Resort & Spa, Victoria?

The Westin Bear Mountain Golf Resort & Spa, Victoria offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at The Westin Bear Mountain Golf Resort & Spa, Victoria?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at The Westin Bear Mountain Golf Resort & Spa, Victoria on Jul 17, 2025 start from $265.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Westin Bear Mountain Golf Resort & Spa, Victoria?

This hotel is situated in Bear Mountain Resort, just steps from Bear Mountain Golf Club. You'll also find Goldstream Provincial Park and Langford Lanes within a short drive.

Is there parking available at The Westin Bear Mountain Golf Resort & Spa, Victoria?

Yes, valet parking is offered for CAD 35 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa at The Westin Bear Mountain Golf Resort & Spa, Victoria?

Amatista Spa is the hotel's spa and services include prenatal massages, deep-tissue massages, body wraps, and couples treatments. The spa is not open daily but only on select days.

Does The Westin Bear Mountain Golf Resort & Spa, Victoria include a casino on the premises?

No, The Westin Bear Mountain Golf Resort & Spa, Victoria doesn't have a casino.

Is there an indoor pool at The Westin Bear Mountain Golf Resort & Spa, Victoria?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What will couples enjoy most about a stay at The Westin Bear Mountain Golf Resort & Spa, Victoria?

There are many amenities for couples at this hotel, including a bar and a restaurant plus some guestrooms feature fireplaces.

Does The Westin Bear Mountain Golf Resort & Spa, Victoria have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does The Westin Bear Mountain Golf Resort & Spa, Victoria feature a restaurant that includes a breakfast menu?

Yes, The Westin Bear Mountain Golf Resort & Spa, Victoria serves breakfast (local cuisine) for a surcharge each morning at Callisto.

Does The Westin Bear Mountain Golf Resort & Spa, Victoria allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Westin Bear Mountain Golf Resort & Spa, Victoria for a fee of CAD 35.00 per accommodation, per night. The property also provides food and water bowls.

Does The Westin Bear Mountain Golf Resort & Spa, Victoria have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Westin Bear Mountain Golf Resort & Spa, Victoria?

The closest major airport to The Westin Bear Mountain Golf Resort & Spa, Victoria is Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base), which is 12.2 mi away (27 minutes by car). Another top airport is Victoria Intl. Airport (YYJ), which is located 20.8 mi away (35-minute drive).

Are there rooms with balconies that I can book at The Westin Bear Mountain Golf Resort & Spa, Victoria?

Yes, every guestroom at The Westin Bear Mountain Golf Resort & Spa, Victoria comes with a balcony with some featuring golf course or resort views.

Does The Westin Bear Mountain Golf Resort & Spa, Victoria have a wedding venue on site?

Take advantage of the wedding venue at The Westin Bear Mountain Golf Resort & Spa, Victoria if you plan to say "I do" during your trip.

The Westin Bear Mountain Golf Resort & Spa, Victoria Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michealla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and helpful! Would definitely stay there again.
Stayed 1 night in Mar 2025

10/10 Excellent

Yiwei

Stayed 1 night in Mar 2025

8/10 Good

Shelli

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service views were terrific staff was first class
Stayed 2 nights in Mar 2025

10/10 Excellent

YEST

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for price
Stayed 2 nights in Mar 2025

10/10 Excellent

Harsimran

Stayed 1 night in Mar 2025

10/10 Excellent

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

AL and Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was wonderful
Stayed 1 night in Mar 2025

2/10 Terrible

parveen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk woman (I checked in around 510pm on March 21st, 2025) was rude and quite unhelpful. I came in to check in and needed a minute to look for my ID. She appeared annoyed. I asked about the pool and she said it was closed for maintenance. There is no indication on your website stating your pool is closed.
Stayed 1 night in Mar 2025

10/10 Excellent

Slava

Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the hotel very nice but didn’t like the fact that we had to pay for parking $30 a day. That was not known to us before and wasn’t fair.
Stayed 8 nights in Mar 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

nick

Liked: Cleanliness, staff & service
Review for The Westin Bear Mountain: ⭐️⭐️⭐️⭐️⭐️ "I recently had the pleasure of staying at The Westin Bear Mountain and I must say, it exceeded all my expectations! The hotel not only offers luxurious accommodations and top-notch service, but its beautiful and challenging golf course provided an unforgettable experience for any golfer. The stunning views and well-maintained course truly made my stay exceptional. Additionally, the sushi at Kuma Sushi was a delightful surprise - fresh, delicious, and a perfect way to end a day on the green. I highly recommend The Westin Bear Mountain to anyone looking for a perfect blend of relaxation, adventure, and culinary delights. A truly memorable experience!"
Stayed 3 nights in Mar 2025

10/10 Excellent

Blaise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Cornell

Stayed 2 nights in Mar 2025

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must stay to get away

I recently had the pleasure of staying at The Westin Bear Mountain Golf Resort & Spa, and I can confidently say it exceeded my expectations in every way. Nestled in the stunning landscapes of Vancouver Island, the resort offers breathtaking mountain views, world-class amenities, and an overall luxurious experience. The accommodations were top-notch—spacious, well-appointed rooms with comfortable Heavenly Beds, modern decor, and private balconies overlooking the golf course and surrounding nature. The attention to detail in the room design made for a truly relaxing stay. The golf course is undoubtedly one of the highlights. Designed by Jack and Steve Nicklaus, it provides a challenging yet enjoyable experience for golfers of all levels. The scenic backdrop of rolling hills and lush greenery makes every round a memorable one. For those looking to unwind, the Amatista Spa is a must-visit. The spa services were exceptional, offering a range of treatments that left me feeling rejuvenated. The outdoor terrace with mountain views was the perfect place to relax post-treatment. Dining at Bella was another highlight. The food was fresh and beautifully prepared, with a menu that showcased local ingredients. Whether it was breakfast with a view or a fine dining experience in the evening, the service and quality were outstanding. The resort’s staff were incredibly welcoming and attentive, ensuring that every aspect of my stay was seamless.
Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely. Clean and quite beautiful views. Went to Jacks Place for dinner, and it was superb.
Stayed 1 night in Feb 2025

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2025

4/10 Poor

G.

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mobile A/C units in room to try to maintain temp (in Feb?) All three elliptical machines in the gym didn't work. Staff were terrific. Off season so I'm sure it would be better in spring/summer.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nikkela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Would definitely recommend it.
Stayed 2 nights in Feb 2025

10/10 Excellent

Raj

Stayed 1 night in Feb 2025

6/10 Okay

Jason

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I pushed L for lobby and was taken to a lower lobby. My key did not work to come back up in the elevator. I walked the entire lower lobby looking for stairs. Finally found a set outside the building. Took me forever to get to the front desk and explain what had happened. They just made new cards and indicated that it wouldn’t happen again. Well it did. I was stuck the elevator the second night because my keys didn’t work and the elevator doors wouldn’t open. I had to call the elevator phone and they had a guy open the door.Again front desk just gave me new keys promising they would work. Next night power failure at the resort. Had to do 5 flights of stairs and given a lantern and told Jane a good night. Lastly the hotel breakfast come with salad green instead of fruit because fruit is to expensive to serve to the guests.
Stayed 3 nights in Feb 2025

8/10 Good

Georgianna

Stayed 1 night in Feb 2025

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