Residenza Ca' San Marco0.0 out of 5.0
Recent guest reviews
Room 102 in the ugly stepchild hotel, main hotel had fancy (rude) staff and a nice lobby. There has to be nicer places for the price. Paid 405e for 3 nights then they charge you 12e more at checkout for "tourist fee", they insisted it be paid in cash we said NO! and used CC. Staff isn't friendly and if you want a cup of coffee for you HIGH priced dump then that's 15e for full bfast even if it's only coffee you want. I'd give it 1 star but AC was cold. The thermostat didn't work so it was freezing, turn it off, get hot, turn it on, repeat all night but it was cold. Hallway carpet was old and faded/dirty. Pics show new bright red carpet, those aren't current. Room carpet was OLD and had huge stains. Bathroom was so small you had to open shower to sit on toilet, then stand up and close it to leave toilet. Faucet was old and chrome was all worn off, plus spray was bad due to no screen. Floor and shower had black ?mold? or just built up filth. Shower has lots of missing grout. Chairs were not fresh but old and dirty looking. Armoire and bedding smelled stale until was changed first night and we left armoire open for a day. Twin beds made into one was like sleeping on a bag of rocks. When we complained they gave us extra pillows to balance our bodies on somehow while we slept. TV is a computer monitor not a TV but current standards. ALL if this for 60e a night would've been considered acceptable but 180 for 3 nights is a far cry from the 417e we paid.
We arrived to Venice and finally after a while we find the hotel because is really hide. when we called to the ring someone on the phone said that anyone will come to open and 5 minutes later someone appear. The men who open told us leave the bags on the floor in the hole and follow him to the reception because you have to go to the big hotel to do the check in. When we arrived the recepcionist gave us the keys and everything was fine but when we arrived to the room we realized that we didnt have wifi because the signal doesnt work in our room. We went to reception to let them know and they said that they will fix it (but never happen). We had a double bed but with 2 singles mattres so you can fill the line between them . the matress was really unconfortable and we can´t sleep properly so on the day we were really tired. My boyfriend opened the door to try to get some internet in the hall and someone of the staff ask him what he was doing, so he said that the wifi didnt work in our room, and the answer was: "well, open the window then" I can´t believe how rude they were at the end and defintly we don´t back to that hotel
We had a reservation for a superior double room. Arrived there a bit late. Had a nice small talk with the receptionist. They do speak English and he was patient with my rather rusty Italian as well. Regardless we had the superior double room booking we have been given the 106 junior suit with balcony, no extra charge. As we pre-paid for our stay the invoice already has been prepared and handed in at the check in. We have been warned for the tourist tax but while check in but that is written on their web site as well so I can't see any problem with that. The check in there is in the bigger hotel of the group in two minutes walking distance from this hotel. There is a porter to help with the luggage. We did not booked breakfast as I love to discover the local caffees but important to mention there is a possibility to have a breakfast in the bigger hotel where you check in. The hotel is very quiet, spotlessly clean, decorated in a traditional venezian style. Yes, the decoration is a bit tired but the location and the more than convenient price, the clean environment is more important for me. By the way we had a jacuzzi in the room. Literally 5 minutes slow walk from the Rialto bridge and a bit more from San Marco Square and just a few steps from the designer shops, restaurants, coffee houses.
Stayed in junior suite 106 which had a balcony with afternoon sun and canal view with Gondolas sailing by. Decor is very authentic and if you can live with that it is a fine place. The building with this junior suite is on the opposite site of the canal and the hotel building. Breakfast served in the hotel building was very good breakfast by Italien standards. Location can't be beat - just between San Marco square and Rialto bridge.
We booked this room for the last of our three nights in Italy. We did read that it was hard to find. To check in you need to go to the Hotel Bella Venezia. Check in was easy and the bellhop took us to our room and showed us how to work the keys. Room was clean and perfect for our needs. It was a double and had a couch as well. The bathroom was a nice size. We were excited to see a bathtub with jets but only found out that it didn't work ;( The room was always spotless when we arrived from a day of adventures. It's close to plenty of cafes (since breakfast isn't included I think it's 15€ a person) and close to the Rialto Bridge. We would stay here again if in Venice in the future!
It is part of Hotel Bella Venezia , but with 2 minutes walk in a different building. Very quiet area although located in the middle of tourist area. The room has private bathroom and very clean and good facilities. Air conditioning and other stuff in the room are modern and good.
The hotel is clean and breakfast is good (at Hotel Bella Venezia). The matras of the bed is very firm, not our cup of tea. If prepared the hotel is easy to find (we read everywhere that this hotel - and also other hotels - are hard to find). Only a 5 minute walk to the San Marco Square and Rialto Bridge.
We arrived and got checked in, no problem. Room was small, but really well appointed, spotless, and just the right location at a fair price. When we checked in, the clerk told us we would only have to pay a city tax when we checked out since our room was pre-booked and pre-paid through routeperfect.com. I thought well, this is contrary to the agreement I had through routeperfect, but that was months ago, so we'll see. On the day of checkout we were told the city tax was 10€, which was not huge, so I handed him my card. Nope, no good. Had to be cash only. Don't have cash, I tell him, why can't you take the card. No can do he insists. Now I'm both angry and highly suspicious. Since when does a tax have to be paid in cash?? Since I highly suspect the 'tax' went into his pocket. I hate stuff like this and it really left a very bad taste in my mouth. Would not go back.
We booked the standard room and felt it was value for money considering we were in the centre of Venice. The room was small but it was clean with all you need when all you do is sleep there.There was plenty of hot water every morning. Finding Hotel Bella Venezia to check in was straightforward from the airport, and the porter escorted us to Residenza Ca' San Marco. We had a couple of "grumbles"; the Wifi never worked throughout our 3 night stay (although we twice reported the problem), also it was chilly in the room in the evenings. Apparently the heating is swopped to air conditioning on 15th April, and that's how it is! Never the twain shall meet. There was a television but nothing in English (we would have liked a news channel). All in all though we really enjoyed our stay, it suited our needs. There were plenty of restaurants very close by and you'd find it hard to beat the location.
For many years I promised my partner a trip to Venice. I found this hotel on line and did a little homework, so booking in and breakfast in the Bella Venezia came as no surprise. I also found the mapped route from Rialto to the hotel,a matter of 250 meters or so, and although a little confusing we found it with very little problem. We were given a small room that was spotlessly clean and perfect for our needs. We paid two star prices and got maybe three star quality. Don't expect to pay nearly flap all then demand 5 star facilities....get a life whingers. The room was cleaned every day with fresh towels and fresh bedding. Breakfast was very nice with bacon,sausage and scrambled eggs as well as the usual continental faire. The position could not have been better. Two minutes from both the Rialto and Piazza san Marco. The staff at reception could not have been more helpful or pleasant. Alltogether a lovely 5 night stay. We WILL be back at some point.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 248 reviews