Hotel Palazzo Abadessa4.0 out of 5.0
Recent guest reviews
We stayed in this hotel three nights. The hotel is very charming and has a soul of its own. The staff was very friendly and helpful. Breakfast was very good. Location was good as it was a bit removed from big tourist areas. We were aware of the previous reviews regarding thefts. We did not see anything that would cause us any concerns. We used the safe in the room. And we saw staff at night. We felt safe. I would definitely stay there again.
My husband and I stayed in the Hotel Palazzo Abadessa for 2 nights in mid October and found the hotel and the location perfect for our stay. The location is close to everything you want to do in Venice, but far enough away from the day-tripping masses to feel authentic. We truly felt we were guests in an elegant historic home - rather than just another tourist. The staff were friendly and helpful. The room was very impressive with lots of space, elegant one of a kind furnishings, amazing ceiling fresco, comfortable bed and large windows overlooking the canal that you could open and enjoy the true feel of Venice. There were generous common spaces to enjoy, including an amazing courtyard. I highly recommend this one of a kind hotel. Thank you all for our amazing stay.
I wanted to post about my recent stay at Palazzo Abadessa, and before doing so I read the recent comments and especially the one of the couple being robbed at the hotel. I can concur that the doors of the hotel were left unlocked all night during my stay. While I was lucky enough not to get robbed, I noticed it and it most definitely made me nervous. I also noticed that there was no attendant at the front desk in the evenings. I was used to leaving my room key with the staff after my stay in Greece, but there was always someone there to greet me upon my return. I found the hotel to be mediocre at best, and I am just very thankful that I was not robbed of all of my belongings.
15 room hotel in a 16th century building. Friendly staff, very nice Italian breakfast and tea. Our room was clean with a large bathroom. New fixtures. Loved how the fabrics all matched in the bedroom. Complimentary safe and chilled sparkling wine. 15 minute walk to the train station, 5 minute walk from the Ca D'oro vaporetto stop. Romantic hotel for our anniversary vacation. There is a water gate if you choose a private water taxi arrival.
This was an amazing hotel with a private courtyard (as in grass, a hot commodity in Venice), in that it was once the home of one of the Doges of Venice. The family that owns the hotel has a made a true effort to ensure that hotel is furnished and decorated with period time pieces and artwork. We made a point of learning about the hotels' history and exploring the public areas within the hotel as much as we could. The hotel has it's own private dock, and we took a water taxi from the train station to the hotel when we arrived. Truthfully, this was a little pricey, but navigating the water buses and streets of Venice would have been a little much at that point - AND I loved the experience of arriving at our hotel in Venice this way. When we left we walked the "block" to the public bus station and took a quick jaunt back to the train station. The staff here was friendly, the breakfast was plentiful and the free bottle of Prosecco was a nice touch. The hotel also serves a tea every day, and hosts a complimentary happy hour on Saturday afternoon. They were super helpful in recommending restaurants and getting reservations, and made a point of asking us to visit them again on our next return to Venice.
Not far from the vaparetto or water taxi station, this hotel is conveniently located in a quiet, and peaceful part of town. A few steps in one direction and you are on the busy avenue in Carnareggio and a few steps in the other direction you are on quiet narrow streets with charming canals and restaurants frequented by locals. The hotel itself is well maintained and the staff is friendly, helpful and attentive. There is a full breakfast and a lush garden that was lovely to sit in. If it looks far from St. Marks on a map, don't be concerned. Nothing in Venice is very far.
We wanted a hotel off the main Rialto and with a quiet opulence for our two night stay in Venice. This gem of a hotel ticked every box. Our first night was in room 16, a magnificent room overlooking the quiet gardens, with two double sofas to enjoy the free bottle of prosecco we were given. The manager then informed us we had been upgraded to a Junior Suite for our second night, room 24? The inconvenience of moving soon faded into insignificance when we saw the luxurious and amazing room. High ceilings with a magnificent fresco, opulent chandeliers in the bedroom and bathroom. Sheer luxury!!. Overlooking a quiet canal we experienced Venice without the mad hustle and bustle of the Grand Canal. We would recommend this holiday unequivocally!!
The Hotel Palazzo Abadessa made you feel like you stepped back in time into a royal palace. Every room is furnished with antiques and beautiful artwork. We were greeted with a complimentary bottle of wine and happened to be there on a Saturday night when they serve drinks and appetizers to their guests. We enjoyed these out in the lovely garden area. It is a small hotel, so the staff are very attentive and accommodating. We only stayed 2 nights, but I wished it could have been longer. The location was great and it was an easy walk to restaurants and shops. We were traveling with my parents and our teenaged boys. Everyone agreed that this was their favorite hotel of our whole vacation.
This is an excellent four star hotel. It’s well located away from the throng, but close enough to be in striking distance of all the big sites. It’s also walkable (10 mins) from the first water bus stop in Venice from the airport, Fondamente Nove. Staff in the hotel are all lovely - the free water taxi ride to Murano to see handmade glass making is well worth it. Complimentary tea and cake in the afternoon is a lovely touch, in the context of a city where an espresso on St Marks will set you back €11! We stayed in junior suite, room 23 which, whilst doesn’t have a bath, overlooks the canal. It has a first class shower and more than makes it up for it with its classical Venetian ceiling mural. Breakfast is of a good quality - fresh fruit, quality pastries, yoghurt, cereals, hams and cheese with top notch Italian coffee made to your order. It’s just a lovely intimate and very personal 4 star hotel experience and I’d choose it again over plenty of the more expensive competition.
I have waited for some time to write this review hoping to allow Abadessa to resolve this issue but the hotel has completely stopped responding to my many attempts to contact them. I also have never written a bad review of any business in my life. Having worked my entire life in hospitality and hotels i understand how damaging these reviews can be especially for a small business. If I do have a bad experience somewhere i simply provide the feedback in person and carry on. However this experience people who are thinking to stay here, deserve to hear due to the blatant disregard for the genuine care of their guests. My fiance and I stayed there in March. As with many of the European hotels you are asked to leave your room key at the front desk when you go out for the evening. While this felt odd at first, after seeing this in Paris and having no issues it didn't feel out of the ordinary when we got to Venice. On our second night at the hotel we went out for the night to get an incredible dinner. We left our key at the front desk per their policy. When we returned to the hotel around midnight, no one was at the front desk when we entered, however our key was sitting on the front desk out in plain sight. This definitely felt weird as with all other hotels we were greeted upon returning and given our key from the front desk worker. Not this time though. Upon returning to our room my fiance and i discovered we had been robbed of all of our belongings. Everything. Gone. The months we had been planning this trip, my fiance shopping leading up to it, then all the shopping we did in Paris. Gone. I immediately went to the front desk but as when we entered, no one was there. I proceeded to go behind the desk and into the back to find whoever was working and report this. I found the man in a back office sleeping on a cot. I was, as you can imagine, furious. He said since we were the last people to return to the hotel, he just put our key out and went to sleep. We called the police and they came to inspect the hotel. The worker could not access the security camera footage as only the owner had access and they were not there. So we were left with nothing. The worker says he believed someone climbed up to the second story and came in the window though i will never know because they refused to show me the security footage. The hotel assured us we would be reimbursed for our losses which included a 4k Tag Heuer Grand Carrera Mens watch along with expensive handbags and all our clothes etc. My fiance was as you can imagine horrified and heartbroken. We of course didnt sleep a wink that night and we still had 10 days left in italy with nothing but the clothes on our backs. We had to spend the entire next day shopping and trying to find clothes for the rest of the trip. You hear of travel nightmares and I was of course cautious as we moved through the foreign cities of being mugged or robbed, but you think you are safe at the Hotel? Not at Abadessa. What really kills me though is how this was handled after the fact. They answered our correspondence at first and asked for receipts for our stolen items as they said insurance would pay for it. We provided all they asked for and have not heard back since despite trying to contact them through every outlet. They didnt even comp the night stay or anything! Nothing. We left the room locked and the hotel was the only people with the key. They left it out for anyone to grab. They were either a part of the robbery, or so stupid to not understand the position they put us in. And honestly I can understand if we just had a random travel nightmare and got robbed but to literally do nothing about it ? And what were the receipts we gave them for if we are not to be compensated? My guess is they claimed everything on the insurance and kept the money for themselves. We still paid full price for the hotel that we were robbed in due to the hotels negligence. I honestly cannot believe it. There are some great places to see and to stay in Venice but this creepy hotel is not one of them. Stay away. Feel free to contact me personally if you have any questions about the awful experience I had here. I also plan to post this on their page as often as possible so the potential customers can see how Abadessa treats their guests. firstname.lastname@example.org
Reviews from Trip Advisor
96% of guests recommend this hotelTotal of 783 reviews