Hotels in Vacallo

"OMG. I can’t say enough about the staff. I booked this hotel based on breakfast and airport transportation included and it was listed as Milan location. When they first picked us up and the hotel seemed quite a a distance from Milan. It was in a small quiet community about a 15 min taxi ride from the airport. First appearances are deceiving. Tiny small entry, small spaces etc. Then the magic happens. The staff was so kind and helpful. The room is adequate, modern, comfortable with nice shower, plug ins, and super clean. The hospitality was beyond!!! The gals at arrival explained so much. Luca saved us from a big travel mistake as I didn’t realize that the train station was soooo much further away and we had to catch a 7 am train to Spiez Switzerland. They arranged a 430 am breakfast bag to go, taxi to airport to get to train to take us to the main Milan Central!!! But the most lovely surprise was the excellent food at the hotel restaurant!!! This little lovely hotel had a hidden beautiful full service top notch restaurant. Fantastic wine, food and service. We stayed here on our first leg of our trip and the last. It was a perfect way to get to the airport and feel supported in our journey. The driver of the shuttle was so kind and helpful and the hotel communicated almost immediately with any questions or pick up times. Outstanding little gem!! The history behind the hotel is also very fun. Best place in town."

"We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend."

"Excelente hotel y la vista al lago una belleza! "