Love the room and the set up! Only thing is you need some good pillows and good pillows top mattresses and it will be prefect! Staff was very friend, breakfast was convenient overall out of 1 - 5! I’ll say a 4.5 mean very nice
When we arrive to our room had been sealed with a sticker saying it was prepped cleanliness and sanitized for covid. Upon entrance we found that the fold-out couch in the sweet head no Linens, mattress pad or even spare pillows in the unit. There was dirty used soap in the bathtub. None of the toiletries had been replenished. There was barely half a roll of toilet paper for our week's stay. There were only two towels and a washcloth, a fraction of what should have been there. The bedroom fan had a quarter inch of caked on Dust from years of negligence. I could go on, but you get the point. It was the worst state ever experienced in a Hilton owned facility.
We loved the convenience of the location and our room.
Coffee pot was never fixed after telling staff two times.
No creamer in room. Did not restock caffinated coffee. No movies to rent. Should sell phone chargers.
From the front desk staff, to housekeeping, to every employee we encountered this weekend was super hospitable. Went above and beyond to make sure we all had everything we needed, super friendly staff, the rooms were super clean and smelled amazing. Our room, and stay in general exceeded my expectations. Thank you so much!
The staff was friendly, accommodations were comfortable, clean, and the pool and bball court was awesome! This will not be the last time we stay here.
University of Texas at Tyler is within 2 miles (3 km) of Homewood Suites by Hilton Tyler while other popular attractions such as Tyler Junior College are within 3 miles (5 km). This 3-star hotel welcomes guests with 113 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Free breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:00 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a quick energy boost at the coffee shop/café, or meet other guests at the free manager's reception on select days.
All 113 air-conditioned accommodations feature kitchens and space to spread out with dining areas. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include MP3 docks, sofa beds, and coffee makers.
Built in 2016, the brand new Homewood Suites by Hilton Tyler offers an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and a free grocery shopping service.
Love the room and the set up! Only thing is you need some good pillows and good pillows top mattresses and it will be prefect! Staff was very friend, breakfast was convenient overall out of 1 - 5! I’ll say a 4.5 mean very nice
When we arrive to our room had been sealed with a sticker saying it was prepped cleanliness and sanitized for covid. Upon entrance we found that the fold-out couch in the sweet head no Linens, mattress pad or even spare pillows in the unit. There was dirty used soap in the bathtub. None of the toiletries had been replenished. There was barely half a roll of toilet paper for our week's stay. There were only two towels and a washcloth, a fraction of what should have been there. The bedroom fan had a quarter inch of caked on Dust from years of negligence. I could go on, but you get the point. It was the worst state ever experienced in a Hilton owned facility.
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel
We loved the convenience of the location and our room.
Dear Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
Coffee pot was never fixed after telling staff two times.
No creamer in room. Did not restock caffinated coffee. No movies to rent. Should sell phone chargers.
From the front desk staff, to housekeeping, to every employee we encountered this weekend was super hospitable. Went above and beyond to make sure we all had everything we needed, super friendly staff, the rooms were super clean and smelled amazing. Our room, and stay in general exceeded my expectations. Thank you so much!
The staff was friendly, accommodations were comfortable, clean, and the pool and bball court was awesome! This will not be the last time we stay here.
Hi Jon! I am so sorry that your stay was less than satisfactory. Thank you for bringing these deficiencies to our attention. We will make certain to address all of them.