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Hotel Palapa Palace

3.0 star property

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Photo gallery for Hotel Palapa Palace

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Reception
Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes
Plasma TV
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054
  • Place, Plaza Ambar
    ‪5 min walk‬
  • Place, Marimba Park
    ‪14 min drive‬
  • Place, Tuxtla Guitierrez Central Square
    ‪20 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪88 min drive‬

Room options

View all photos for Comfort Room

Comfort Room | Premium bedding, in-room safe, desk, blackout drapes

Comfort Room

8.4 out of 10
Very good
(13 reviews)
  • City view
  • 247 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Tuxtla Gutierrez

Located within a 5-minute walk of Plaza Ambar, Hotel Palapa Palace is within a few miles (5 km) of Foro Chiapas. This 82-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Plaza Ambar - 5 min walk - 0.3 miles
  • Plaza Crystal Shopping Mall - 8 min drive - 2.1 miles
  • Cana Hueca Park - 9 min drive - 2.5 miles
  • Marimba Park - 14 min drive - 3.8 miles
  • Tuxtla Guitierrez Central Square - 20 min drive - 5.2 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 51 min drive

Restaurants

  • ‪Pop Salads - ‬7 min walk
  • ‪Pollo Brujo Express - ‬5 min walk
  • ‪Oriental wok - ‬8 min walk
  • ‪Terrazza Café - ‬1 min walk
  • ‪Piñas BBQ - ‬1 min walk

About this property

Hotel Palapa Palace

Guests of Hotel Palapa Palace enjoy an outdoor pool, free WiFi in public areas, and meeting rooms. There's free parking and an area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and free newspapers.
Guests can expect free WiFi and plasma TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Refrigerators, safes, and phones are also standard.
Recreational amenities at the hotel include an outdoor pool.

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Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Hotel Palace Inn
Tuxtla Gutierrez
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 592 reviews
$43 nightly
The price is $52
Jun 3 - Jun 4
Total with taxes and fees
Hotel Palace Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (18 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 1:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez

Frequently asked questions

Is a free cancellation option available at Hotel Palapa Palace?

Hotel Palapa Palace offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Palapa Palace?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Hotel Palapa Palace on Jun 18, 2026 start from $52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Hotel Palapa Palace?

This hotel is located in Tuxtla Gutierrez, just steps from Plaza Ambar. You'll also find Tuxtla Guitierrez Central Square and Plaza Crystal Shopping Mall within a short drive.

Is parking available on site at Hotel Palapa Palace?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Palapa Palace feature a casino at the property?

No, Hotel Palapa Palace doesn't have a casino.

Will I find an indoor pool at Hotel Palapa Palace?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What amenities will couples enjoy at Hotel Palapa Palace?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and proposal/romance packages.

Are there hot tubs at Hotel Palapa Palace?

No, this hotel doesn't have a spa tub.

Does Hotel Palapa Palace have a restaurant that serves breakfast?

Yes, Hotel Palapa Palace serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Hotel Palapa Palace allow pets to stay for free?

Yes, dogs can stay for free at Hotel Palapa Palace.

Are there connecting rooms at Hotel Palapa Palace?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Palapa Palace?

The closest major airport to Hotel Palapa Palace is Angel Albino Corzo Intl Airport (TGZ), which is 25.1 mi away (51 minutes by car).

Are there rooms with balconies that I can book at Hotel Palapa Palace?

No, you won't find guestrooms with balconies at Hotel Palapa Palace.

Hotel Palapa Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 241 reviews
Rating 8 - Good. 55 out of 241 reviews
Rating 6 - Okay. 24 out of 241 reviews
Rating 4 - Poor. 10 out of 241 reviews
Rating 2 - Terrible. 13 out of 241 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Cristhian

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025
Verified

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go there!

Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

José Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Yoshua

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Franciscus

Disliked: Property conditions & facilities
The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
La habitación limpia , excelente servicio x parte de todos muy amables.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Me gusta
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service
Muy bueno
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service
Mejorar el internet
Stayed 14 nights in Dec 2025
Verified

8/10 Good

Juan Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Si todo bien
Stayed 1 night in Dec 2025
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service
El personal cuando los necesitaba
Stayed 5 nights in Dec 2025
Verified

8/10 Good

José Luis

Liked: Cleanliness, amenities
La habitación limpia, el personal muy amable, lo único que no me gustó, fue un extraño ruido que se escucha todo el tiempo por la noche en la habitación 101 y me comentó mi hermana que tambien en la 110.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
excelente lugar, la recepción de lujo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy agradable
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alejandra Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi no funciona bien y la red tampoco
Stayed 1 night in Oct 2025
Verified

6/10 Okay

José Neil Amhed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

José Neil Amhed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Por favor cheque. Su sistema de reservaciones

Hice mi reserva el dia 22 aprox a las 9 y media, y al llegar al hotel resulta que me dicen que no hay reservación registrada, mostré el número de itinerario que envía la aplicación de hoteles.com y el dependiente del hotel me dijo que no eran los 14 números que tenían que ser 10 dígitos, por lo tanto NO APLICO LA RESERVACIÓN y se hizo el cobro contratando la habitación directamente con el hotel, ya siendo las 11 y media de la noche no quedó opción y tuve que pagar directamente al hotel el costo de la habitación, otra cosa que molesta, el cobro de perros, en la aplicación dice SE ACEPTAN MASCOTAS, más no dice debe dejar 500 pesos de depósito por si hace daños a la propiedad, no tengo problema en darlos pero que especifiquen a tiempo para no tomar como cobros sorpresa este tipo de gasto
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Bibiana Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

CANDELARIA

Disliked: Cleanliness, staff & service
Que bueno que permiten nascotas
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opciones de habitaciones
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Geraldine Ivette

Liked: Staff & service, amenities
Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Maria de Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar, muy tranquilo y seguro para vacacionar.
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Gertrudis

Liked: Cleanliness, amenities, property conditions & facilities
Es cómodo, accesible, el trato cordial
Stayed 1 night in Jun 2025

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