The staff was very nice and the gym was clean with new equipment. The location was good and near many restaurants and the highway. The bathrooms on the main floor had no toilet paper refilled for the the two days that we were there. The elevators were never vacuumed out and it took most of the day to just have our trash taken out (we requested not maid service so you just put your trash can in the hall for removal). We do understand that staffing at the present time is difficult, and challenging. But since so many people due to COVID now refuse daily maid service in the rooms, that might be more time for the cleaning staff to take care of other areas such as the bathrooms and the elevators.
Staff was amazing, room is spotless, and the location is convenient to our event.
I choose the property based on location and brand name. It did not at all live up to the name ‘Hilton’. I believe the staff has become too lax during this difficult time, especially when cleanliness should be a top priority. I was very disappointed.
I only booked this hotel because it showed it had an indoor pool. It does not have a pool at all. It cost more than double the prices of the other hotels and there was nothing special about it unless you count the waters in the room with a sign that says it will cost you 2 dollars each to drink them or the breakfast in the morning that is the basic stuff you get for free at all other hotels only here it cost 9 dollars per person. I actually paid extra through orbitz to get free breakfast and they said I wasn’t on the list so didn’t get that either. I will never be back!!!! And the attitude of the front desk girl was an issue all of its own.
Property was clean. Seem to be somewhat new. Wish the pool was available for the kids. Liked that this hotel was near the movie theater and many good restaurants.
Nice friendly staff and great service. I would highly recommend.
Hotel is located right off the Interstate but there is no direct access to the Interstate, so it is very safe. Lots of places to eat near by and the starbucks is a stones thow from the parking lot. Easy to get to the campus and stadium.
great location, really attentive staff, fun little bar, close to food, shopping and major highways. great value, could use an update, but still in good shape. we will return to this location.
My grandson and I stayed there for the Alabama game the staff was great the room was very clean it was quiet. We had easy access to places to eat and to get where we wanted to go. I would recommend it to anyone staying in Tuscaloosa
Upon inspection of bed found tons of black bed bug droppings on one of the mattresses. Told staff and she did not act surprised, offered a discount on a different room, but we decided not to stay based on our findings.
Great hotel with TONS to do in the surrounding area-a movie theater and restaurant within walking distance:). Great facility and decor. With that being said, make sure you ask for the wifi code... It's not offered up willingly. Also, there is no free breakfast. You have to be a certain type of member for that. Disappointed with that.
Basic breakfast not free. Pool too small and over chlorinated. Room smelled of smoke.
It was nice. Too expensive. Need outside pool. But enjoyed it
First, I could see the hotel, but theres no good way to get to it. Then there were the kids running up and down the hall slamming doors. The doors had some mechanism that slammed the door, no matter how easy you were closing them. Luckily the desk had another room for us to move to. Who has a slumber party in a hotel???? ... We could still could hear the running the floor below. Thought it would be a better experience with "Hilton" in the name.
great spot for parents weekend
Quick check in. Changed type of room when requested. Nice place.
Hilton Garden Inn Tuscaloosa places you within 3 miles (5 km) of popular attractions like University of Alabama and Bryant-Denny Stadium. This 3-star hotel has 122 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.
This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served each morning for a fee.
The 122 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. Guests can expect 32-inch TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free local calls, and safes are also available.
At Hilton Garden Inn Tuscaloosa, guests have access to a gym, free WiFi in public areas, and conference space. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.
The staff was very nice and the gym was clean with new equipment. The location was good and near many restaurants and the highway. The bathrooms on the main floor had no toilet paper refilled for the the two days that we were there. The elevators were never vacuumed out and it took most of the day to just have our trash taken out (we requested not maid service so you just put your trash can in the hall for removal). We do understand that staffing at the present time is difficult, and challenging. But since so many people due to COVID now refuse daily maid service in the rooms, that might be more time for the cleaning staff to take care of other areas such as the bathrooms and the elevators.
Staff was amazing, room is spotless, and the location is convenient to our event.
I choose the property based on location and brand name. It did not at all live up to the name ‘Hilton’. I believe the staff has become too lax during this difficult time, especially when cleanliness should be a top priority. I was very disappointed.
I only booked this hotel because it showed it had an indoor pool. It does not have a pool at all. It cost more than double the prices of the other hotels and there was nothing special about it unless you count the waters in the room with a sign that says it will cost you 2 dollars each to drink them or the breakfast in the morning that is the basic stuff you get for free at all other hotels only here it cost 9 dollars per person. I actually paid extra through orbitz to get free breakfast and they said I wasn’t on the list so didn’t get that either. I will never be back!!!! And the attitude of the front desk girl was an issue all of its own.
Property was clean. Seem to be somewhat new. Wish the pool was available for the kids. Liked that this hotel was near the movie theater and many good restaurants.
Nice friendly staff and great service. I would highly recommend.
Thanks for your feedback.