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Zamas Hotel

3.0 star property

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Photo gallery for Zamas Hotel

On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, sun loungers
Front of property
Signature Room, Ocean View, Poolside (Upper Floor) | In-room safe
Breakfast, lunch, dinner served; international cuisine, beach views

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Km 5 Carretera Tulum Boca-Paila, Sur Las Ruinas, Tulum, QROO, 77780
  • Place, SFER IK
    ‪6 min walk‬
  • Place, Tulum Beach
    ‪10 min walk‬
  • Place, Tulum National Park
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪52 min drive‬

Room options

View all photos for Standard Room, Garden View, Poolside

Standard Room, Garden View, Poolside | In-room safe

Standard Room, Garden View, Poolside

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Classic Room, 2 Double Beds, Partial Sea View, Beachside

Classic Room, 2 Double Beds, Partial Sea View, Beachside | In-room safe

Classic Room, 2 Double Beds, Partial Sea View, Beachside

  • Beach view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Bungalow, Beachfront

Standard Bungalow, Beachfront | In-room safe

Standard Bungalow, Beachfront

9.4 out of 10
Exceptional
(3 reviews)
  • Beach view
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room, Ocean View, Poolside (Upper Floor)

Signature Room, Ocean View, Poolside (Upper Floor) | In-room safe

Signature Room, Ocean View, Poolside (Upper Floor)

  • Ocean view
  • 322 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Signature Room, Beachfront

Signature Room, Beachfront | In-room safe

Signature Room, Beachfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Room, Garden View, Beachside

Family Room, Garden View, Beachside | In-room safe

Family Room, Garden View, Beachside

  • Garden view
  • 350 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

View all photos for Classic Room, Partial Sea View, Beachside

Classic Room, Partial Sea View, Beachside | In-room safe

Classic Room, Partial Sea View, Beachside

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Grand Villa

Grand Villa | In-room safe

Grand Villa

  • Ocean view
  • 6 bedrooms
  • Sleeps 12
  • 3 King Beds, 4 Twin Beds and 1 Queen Bed

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About the neighborhood

Tulum

Located in Zona Hotelera within a short walk of Tulum Beach, Zamas Hotel is within a mile (2 km) of other popular sights such as Tulum National Park. This 17-room, 3-star hotel has a restaurant and a bar/lounge, along with an outdoor pool.

What's nearby

  • SFER IK - 6 min walk - 0.4 miles
  • Tulum Beach - 10 min walk - 0.6 miles
  • Jaguar Park - 18 min walk - 1.0 mile
  • Tulum National Park - 18 min walk - 1.0 mile
  • Jaguar Viewpoint Tulum - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬9 min walk
  • ‪Maya Tulum - ‬10 min walk
  • ‪Mateos - ‬1 min walk
  • ‪Khyra Tulum - ‬17 min walk
  • ‪La Eufemia - ‬10 min walk

About this property

Zamas Hotel

Guests of Zamas Hotel enjoy an outdoor pool, free WiFi in public areas, and spa services. Airport transportation is made easy with an airport shuttle for a fee. The front desk has multilingual staff that can help with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a computer station, an arcade/game room, and a library.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including Ayurvedic.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 100 to 200 for adults and MXN 50 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Que Fresco

Things to do

  • Arcade/game room
  • Fishing
  • Library
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkeling

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 1 building
  • 1 floor
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for MXN 1000 per pet, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 200 for adults, and MXN 50 to 150 for children
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Zamas
Zamas
Zamas Hotel
Zamas Hotel Tulum
Zamas Tulum
Zamas Hotel Hotel
Zamas Hotel Tulum
Zamas Hotel Hotel Tulum

Frequently asked questions

Is a free cancellation option available at Zamas Hotel?

Zamas Hotel provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What's there to see within easy reach of Zamas Hotel?

This hotel is situated in Zona Hotelera within a short 12-minute walk of Tulum Beach and also 16 minutes on foot from Tulum National Park. You'll also find Tulum Mayan Ruins and Playa Paraiso within a short drive.

Is there parking available at Zamas Hotel?

No, there isn't parking available at the hotel.

Is a spa located at Zamas Hotel?

Spa services at the hotel include beach massages, Swedish massages, Ayurvedic treatments, and couples treatments.

Does Zamas Hotel feature a casino at the property?

No, Zamas Hotel doesn't have a casino.

Will I find an indoor pool at Zamas Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Zamas Hotel a good place to stay for couples?

This beachfront hotel offers many amenities for couples, including in-room massages as well as an ocean-view restaurant and an outdoor pool.

Are there hot tubs at Zamas Hotel?

No, there isn't a spa tub at this hotel.

Does Zamas Hotel have a restaurant that serves breakfast?

Yes, Zamas Hotel serves a cooked-to-order breakfast for a surcharge each morning at Que Fresco.

Will Zamas Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Zamas Hotel for a fee of MXN 1000 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Zamas Hotel?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Zamas Hotel?

The closest major airport to Zamas Hotel is Tulum Intl. Airport (TQO), which is 29.4 mi away (49 minutes by car).

Are there rooms with balconies at Zamas Hotel?

Yes, some guestrooms at this hotel offer either a furnished patio and a balcony where guests can enjoy ocean and garden views.

Does Zamas Hotel have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Zamas Hotel.

Zamas Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 152 reviews
Rating 8 - Good. 30 out of 152 reviews
Rating 6 - Okay. 9 out of 152 reviews
Rating 4 - Poor. 6 out of 152 reviews
Rating 2 - Terrible. 3 out of 152 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Lavanya

Stayed 2 nights in Nov 2025

10/10 Excellent

Zarvan

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love it here
Stayed 1 night in Nov 2025

10/10 Excellent

davena

Liked: Cleanliness, staff & service
Very nice stay! We loved being right on the beach! Staff was super helpful and Daniel was awesome
Stayed 1 night in Nov 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zamas Hotel has a beautiful beachfront location and a relaxed, charming vibe. The staff were friendly and my room was clean and comfortable.I had a great stay and would definitely return.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, excellent staff. Has its own little cove. Restaurant has delicious fresh options. Highly recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second times staying at zamas. I love where it is located. The restaurant and staff and accommodation are perfect for a getaway in paradise. The staff is excellent and help arrange and transport, rentals and adventures.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jamillah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rustic look of the rooms with all the creature comforts included (AC, mini fridge, hot water, etc.). The staff was incredibly kind and helpful, and the food was great, both in the hotel and in nearby restaurants. There are convenience stores, pharmacies, ATMs and currency exchange offices within walking distance. We had a lovely stay, very unfortunate that the sargassum kept us from the beach, but that's not the hotel's fault.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shlomo

Liked: Amenities
We recently stayed at the Zamas Hotel in Cancun for three nights as a family of six, and our experience was absolutely incredible. We booked a beach bungalow that was super clean and comfortable, making it the perfect spot to relax. Fernando at the reception went above and beyond—he was not only kind and helpful but also made the kids feel so special by bringing them toys for the sand and making sure we had everything we needed. The staff overall were extremely friendly with the kids, which made us feel right at home. The on-site restaurant was delicious with excellent pricing—we enjoyed both breakfast and dinner there. The pool was also very nice and refreshing. While there was a bit of seaweed on the beach during our stay, we understand that it’s just part of the season and nature. What truly stood out was the level of care and hospitality: every time we needed to cross the road, the hotel’s parking attendant made sure to stop traffic and personally help us cross safely with the kids. They were also very helpful with our luggage and attentive in every detail. Overall, Zamas Hotel gave us a warm, family-friendly, and memorable getaway. Highly recommended!
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A true Tulum GEM!

This was my second time staying at Zamas and it was just as perfect this time as before. The staff are lovely, the rooms are perfect and I always feel safe and comfortable there. You are close enough to night life and adventures but far enough away for peaceful nights. I absolutely LOVE staying here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
25 years ago we visited Zamas for dinner and dreamed about returning one day for a vacation. We finally made the trip and have just had the most magical stay at this very special hotel. Zamas is in a beautiful location with uninterrupted views of the beach and ocean. It is just as we remembered it with unique and very well appointed rooms that have everything you might need : great shower, very comfortable bed, pillows and cotton sheets, a tea station, fridge, bottled water, and wonderfully fragrant bathroom products. We ate at the restaurant every night and had one memorable meal after another, as we enjoyed the magnificent view. The managers and staff were so friendly and helpful and generously upgraded our accommodation to an ocean view room, where we could relax in the hammocks with the sound of gently lapping waves and soft ocean breezes. Zamas made our trip to Mexico truly memorable and was an experience we feel very lucky to have had.
Stayed 4 nights in Apr 2025

8/10 Good

Alethea

Traveled with family
Liked: Staff & service
The property was ok. Much smaller than I anticipated and the rooms all seemed across the street. Much less beach than I expected.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the overall experience. The location is picture perfect, the staff is warm and friendly. We immediately felt welcomed. We stayed in Cabana 8. I highly recommend!
Stayed 5 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were wonderful and had a beatiful view of the ocean
Stayed 4 nights in Jan 2025

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give Zamas 20 stars if possible! We stayed in a private beachfront hut where you could hear the ocean. It was absolutely beautiful and the service (from the front desk to the parking lot security team) and quality of facility was impeccable. The cozy hammocks outside our door, to which room service will deliver tacos, were icing on the cake. There is a busy-ish road behind the huts but you can’t hear or see from the room.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly - restaurant was ok, beach lovely, I would visit again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacob

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Wenhui

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2024

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive to Tulum beach when it’s seaweed season. Housekeeping is excellent! Staff is friendly and helpful. Property is generally quiet. AC is very good. Restaurants in walking distance. Beds are comfortable.
Stayed 7 nights in Jul 2024

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend Zamas Hotel!! Lovely staff, clean and great location.
Stayed 6 nights in May 2024

10/10 Excellent

Venugopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Great location. Friendly staff. Good food. Everything is great about Zamas.
Stayed 4 nights in Apr 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. From the people working at the restaurant/bar, the concierge Daniel, Fernando & Abigail to the security team. All friendly and provided great recommendations. We stayed at the Signature Room, Upper Floor Oceanview. It’s across the street. It was worth it. You can hear the waves all night. Gorgeous inside and out. Restaurant food and drinks are really good. Make sure you get the colectivo (mini bus/van)to head to the centro and other locations. Very convenient. Just tell the driver where you are headed. Taxis are pricey! Regresaríamos a este hotel sin pensarlo dos veces. Gracias.
Stayed 4 nights in Mar 2024

8/10 Good

michael

Traveled with family
Liked: Cleanliness
Stayed 5 nights in Mar 2024

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