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Xscape Tulum

3.5 star property

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Photo gallery for Xscape Tulum

Luxury Room, 1 King Bed, Garden View | View from room
Exterior
Luxury Room, 1 King Bed, Garden View | In-room safe, free WiFi, bed sheets
Superior Apartment | In-room safe, free WiFi, bed sheets
Luxury Room, 1 King Bed, Garden View | Living room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780
  • Place, Hospital de Tulum
    ‪8 min walk‬
  • Place, Dos Aguas Park
    ‪11 min walk‬
  • Place, Jaguar Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, 1 King Bed, Hot Tub, Pool View

  • Sleeps 2
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

In-room safe, free WiFi, bed sheets

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • Sleeps 3
  • Free WiFi

View all photos for Apartment, Terrace

In-room safe, free WiFi, bed sheets

Apartment, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

  • 646 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Loft, Terrace

Loft, Terrace | In-room safe, free WiFi, bed sheets

Loft, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Loft, Terrace

In-room safe, free WiFi, bed sheets

Junior Loft, Terrace

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Premium Room, 1 King Bed, Hot Tub, Pool View | Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, Balcony, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Balcony, Pool View

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, Terrace, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Terrace, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Luxury Room, 1 King Bed, Jetted Tub, Garden Area | View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View | In-room safe, free WiFi, bed sheets

Luxury Room, 1 King Bed, Garden View

  • Garden view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Room, 1 King Bed, Garden View

In-room safe, free WiFi, bed sheets

Luxury Room, 1 King Bed, Garden View

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Apartment

Superior Apartment | In-room safe, free WiFi, bed sheets

Superior Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Superior Apartment Deluxe

Superior Apartment Deluxe | In-room safe, free WiFi, bed sheets

Superior Apartment Deluxe

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Superior Apartment

Superior Apartment | In-room safe, free WiFi, bed sheets

Superior Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Estandar Apartment

Estandar Apartment | In-room safe, free WiFi, bed sheets

Estandar Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Apartment Premium With Jacuzzi

Apartment Premium With Jacuzzi | In-room safe, free WiFi, bed sheets

Apartment Premium With Jacuzzi

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Futon
  • Free WiFi

View all photos for Apartment with Terrace and Jacuzzi

Apartment with Terrace and Jacuzzi | In-room safe, free WiFi, bed sheets

Apartment with Terrace and Jacuzzi

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Futon
  • Free WiFi

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About the neighborhood

Tulum

Located in Tulum City Center, Xscape Tulum is within a few miles (5 km) of popular sights such as Tulum National Park and Tulum Mayan Ruins. This 27-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Hospital de Tulum - 8 min walk - 0.5 miles
  • Dos Aguas Park - 11 min walk - 0.6 miles
  • Holistika Art Walk - 4 min drive - 1.4 miles
  • Hunab Lifestyle Center - 4 min drive - 1.6 miles
  • Jaguar Park - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

  • ‪Delicia - ‬5 min walk
  • ‪El Camello Jr - ‬3 min walk
  • ‪Palma Central - ‬3 min walk
  • ‪Burrito Amor - ‬7 min walk
  • ‪El Agavero - ‬5 min walk

About this property

Xscape Tulum

Guests of Xscape Tulum enjoy features like an outdoor pool, free WiFi in public areas, and a library. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 130 per room one-way. A multilingual staff is on hand to assist with concierge services, securing valuables, and luggage storage. Additional amenities include an ATM and a garden.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and designer toiletries. Safes are also standard.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:30 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 9075846

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Is free cancellation available at Xscape Tulum?

Xscape Tulum offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

How much does it cost to stay at Xscape Tulum?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Xscape Tulum on Jun 14, 2026 start from $46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Xscape Tulum?

This hotel is situated in Tulum City Center within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Playa Paraiso within a short drive.

Is there parking available at Xscape Tulum?

Yes, secured self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Does Xscape Tulum include a casino?

No, Xscape Tulum doesn't have a casino.

Is there an indoor pool at Xscape Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Xscape Tulum?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private hot tub.

Does Xscape Tulum have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Xscape Tulum feature a restaurant that includes a breakfast menu?

Yes, Xscape Tulum serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Does Xscape Tulum allow pets to stay for free?

No, pets aren't allowed at Xscape Tulum.

Does Xscape Tulum have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Xscape Tulum?

The closest major airport to Xscape Tulum is Tulum Intl. Airport (TQO), which is 24.5 mi away (43 minutes by car).

Are there rooms with balconies at Xscape Tulum?

Yes, some guestrooms at this hotel offer either a furnished balcony and a terrace where guests can enjoy garden and pool views.

Xscape Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 558 reviews
Rating 8 - Good. 145 out of 558 reviews
Rating 6 - Okay. 33 out of 558 reviews
Rating 4 - Poor. 20 out of 558 reviews
Rating 2 - Terrible. 21 out of 558 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eliane

Liked: Cleanliness, amenities, property conditions & facilities
We loved Luis ! He was always so kind and helpful.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Antonia

Liked: Cleanliness, amenities, property conditions & facilities
Very nit and quint little place. Will definitely stay again
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Renata

Liked: Cleanliness, amenities, property conditions & facilities
I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Aneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens and relaxing vibe
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great friendly people working here.
Verified

10/10 Excellent

Luis

Spuer nice courtyard area w pool and nice spacious tooms
Stayed 1 night in May 2025
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Verified

8/10 Good

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, good value, friendly staff! would reccomend!
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.
Verified

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Helia

Very bad
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Reasonable price. Pix don’t do it justice.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best of Tulum !

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb place to stay. The staff were consistently efficient and friendly. The hotel is visually very attractive. The restaurant serves delicious food at reasonable prices and the portions are generous. The hotel is in a quiet area of town, about 20 or 25 minute walk from the centre - this will be an advantage for some and a disadvantage for others.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Hayleigh Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

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