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Watal Tulum Hotel

4.0 star property

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Photo gallery for Watal Tulum Hotel

Property grounds
Private pool
Private pool
In-room safe, blackout drapes, free WiFi, bed sheets
In-room safe, blackout drapes, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Calle Ixchel, Zama, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪16 min walk‬
  • Place, Jaguar Park
    ‪17 min walk‬
  • Place, Hunab Lifestyle Center
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Basic Double or Twin Room, 2 Twin Beds

In-room safe, blackout drapes, free WiFi, bed sheets

Basic Double or Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Exclusive Apartment, 1 Bedroom

Exclusive Apartment, 1 Bedroom | In-room safe, blackout drapes, free WiFi, bed sheets

Exclusive Apartment, 1 Bedroom

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 Bedroom

In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Exclusive Apartment, 2 Bedrooms

In-room safe, blackout drapes, free WiFi, bed sheets

Exclusive Apartment, 2 Bedrooms

  • 1195 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom

Premium Apartment, 1 Bedroom | In-room safe, blackout drapes, free WiFi, bed sheets

Premium Apartment, 1 Bedroom

  • 1249 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 2 Bedrooms

Deluxe Apartment, 2 Bedrooms | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 791 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 King Bed with Sofa bed

Premium Apartment, 1 King Bed with Sofa bed | In-room safe, blackout drapes, free WiFi, bed sheets

Premium Apartment, 1 King Bed with Sofa bed

  • 2088 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms

In-room safe, blackout drapes, free WiFi, bed sheets

Premium Apartment, 2 Bedrooms

  • 2368 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in Zama, Watal Tulum Hotel is within a few miles (5 km) of popular sights such as Tulum Mayan Ruins and Tulum Beach. This 45-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free valet parking.

What's nearby

  • Dos Aguas Park - 10 min walk - 0.5 miles
  • Hospital de Tulum - 16 min walk - 0.9 miles
  • Jaguar Park - 17 min walk - 0.9 miles
  • Hunab Lifestyle Center - 17 min walk - 0.9 miles
  • Tulum Mayan Ruins - 11 min drive - 3.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Nimeño Bakery - ‬6 min walk
  • ‪Rossina - ‬10 min walk
  • ‪cinco - ‬7 min walk
  • ‪Xibak Tulum - ‬7 min walk
  • ‪Safari Comedor Zama - ‬8 min walk

About this property

Watal Tulum Hotel

Guests of Watal Tulum Hotel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. This smoke-free hotel also has a garden.
Guests can expect to find free WiFi and Smart TVs. Other standard amenities include free newspapers, safes, and free toiletries. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Watal Tulum Hotel Hotel
Watal Tulum Hotel Tulum
Watal Tulum Hotel Hotel Tulum

Frequently asked questions

Are free cancellation options available at Watal Tulum Hotel?

Watal Tulum Hotel offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What can I see around Watal Tulum Hotel?

This hotel is situated in Zama within a short 18-minute walk of Jaguar Park and also 12 minutes on foot from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at Watal Tulum Hotel?

Yes, valet and self parking are offered for free at the hotel.

Does Watal Tulum Hotel include a casino on the premises?

No, Watal Tulum Hotel doesn't have a casino.

Is there an indoor pool at Watal Tulum Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Watal Tulum Hotel?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private pool.

Are there hot tubs at Watal Tulum Hotel?

No, there isn't a spa tub at this hotel.

Does Watal Tulum Hotel have a restaurant with a breakfast menu?

No, Watal Tulum Hotel doesn't have a restaurant that serves breakfast.

Does Watal Tulum Hotel allow pets to stay for free?

No, pets aren't allowed at Watal Tulum Hotel though service animals are welcome.

Are there connecting rooms at Watal Tulum Hotel?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Watal Tulum Hotel?

The closest major airport to Watal Tulum Hotel is Tulum Intl. Airport (TQO), which is 26.2 mi away (45 minutes by car).

Are there rooms with balconies at Watal Tulum Hotel?

No, there aren't any guestrooms at Watal Tulum Hotel that offer a balcony.

Watal Tulum Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 27 out of 50 reviews
Rating 8 - Good. 13 out of 50 reviews
Rating 6 - Okay. 4 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 5 out of 50 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and atmosphere.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Tammy Lee Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful. The staff was professional and friendly. I’d highly recommend staying there.
Stayed 5 nights in Aug 2022
Verified

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Our stay was good we stayed for 3 nights. We found it odd that the toilet would not flush at times and then randomly would start working but we stayed in an apartment and it was great. The apartment was very spacious and provided mostly everything.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing stay

The stay was amazing top to bottom. From the clean spacious room to the view over looking the pool. There’s a cleaning lady that comes in every morning to keep everything clean. The receptionist was super nice and called a cab for us everytime we went out. Would highly recommend this place as it’s in the perfect area if you want to travel to the beach or go to the city
Stayed 5 nights in Aug 2022
Verified

10/10 Excellent

Hitiata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Our room was 303(-A). We had our own swimming pool at the top, the place is clean and large. To us, the location was fine, our tours picked us right at the hotel_when it was “Mexico Kan Tours” or at a supermarket called “Super Aki”, when “Sat Mexico tours” took care of it. It’s only 10min away from Watal, by car (200 pesos with a taxi). Watal is connected to another hotel, “Copal Tulum”, they face each other. This is where the two main restaurants are. Japanese at the top or European/ Mexican in the bottom. The food is really delicious.
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

Waqar

Disliked: Cleanliness, staff & service, amenities
There is no fresh water at this hotel, all the water coming out of the taps, sink, and shower is salt water which destroys your skin This hotel did not have complimentary water and charged 150 pesos per 500ML bottle. Absolutely terrible considering there is no fresh water coming out of any of the taps. There were also an insane amount of mosquitos and other bugs inside the unit. On a positive note, the furniture and aesthetic of the room were very nice.
Stayed 5 nights in Aug 2022
Verified

6/10 Okay

Carlos

Disliked: Property conditions & facilities, room comfort

Malisimo, es un engaño lo de las habitaciones.

La foto principal del hotel se muestra con alberca y no existe. El registro lo tienes que hacer en el hotel Copal que es cerca de ahi, ya que no cuentan con recepcion. Fui por aniversario de bodas y me dieron una mini habitacion con dos camas individuales separadas. Vivi el peor momento y no pudieron resolverlo, todo super incomodo. Yo habia reservado la habitacion que aparece con cocina y sala de estar y lo que te dan es un anexo .
habitacion anexa a recamara principal. esta super pequeña
tiene una puerta que comunica con la habitacion principal
la puerta abre por dentro
esta es la habitacion que anuncian en la pagina para que hagas la reserva
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía, lugar hermoso, volvería

Tuvimos una excelente estadía en Watal, estuvimos en un apartamento de una habitación, la cocina estaba equipada, el espacio muy amplio, la decoración muy linda, todo igual a la foto, teníamos una terraza con piscina privada y sillas al igual que el acceso a la piscina común. La atención de todos fue estupenda y nos ayudaron con todo lo que necesitamos, especialmente Jazmín fué muy atenta y amable, excelente que justo enfrente está un lugar de alquiler de motos y una estación de taxis al igual que el hotel Watal con 2 restaurante estupendos y rooftop. Justo al lado está un cenote rústico también muy lindo vale la pena ir a verlo.
Stayed 4 nights in Dec 2022
Verified

10/10 Excellent

Arath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Todos son muy amables pero Ana y George se llevan las palmas, no dudes en acercarte si requieres algo. -Las habitaciones son muy cómodas al igual que todo el hotel. -No te pierdas de ir al restaurante Kokoro, el mejor en sushi.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon rapport qualité prix. Personnel tres a l'écoute. Très propre. Ambiance relaxante.
Verified

10/10 Excellent

Leiy’a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property definitely staying here again for my next stay in Tulum.
Stayed 4 nights in May 2022
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

Watal Hotel Tulum

I stayed at the Watal hotel for 3 days on a solo trip. I had an apartment room with kitchen and dining area on the first floor with a patio that includes a private pool and full access to the main pool. All rooms are very spacious & they have security at the front of the hotel mostly 24/7 that has a key code to enter. I loved my apartment room & having full access to the sister hotel Copal amenities. I loved the layout of the whole apartment especially the bedroom. Front desk is mainly there and you can access them by going there or through WhatsApp. I had a few issues such as … since it’s in the jungle it gets very hot & humid if you don’t have the fan and/or ac on at all times. The shower pressure for hot is very weak but it’s get hot. The bathroom didn’t have a bright light on top of the mirror so it’s hard to take pictures in there. There was also a raw sewage smell coming from the toilet on my last two days that was very strong. The shower floor didn’t look that clean/new to me so, I wore flip flops when showering. The private pool only has one temperature which is cold and the patio chairs were dirty. The Wi-Fi is very slow on iPhones but good for the most part when using tv to watch Netflix, YouTube etc. It was hard sometimes to ask questions/information due to majority of the hotel speaks only Spanish & the one person that does speak English he would mostly redirect me to the sister company Copal hotel for further assistance. My stay was good for the most part.
Stayed 3 nights in May 2022
Verified

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio , felicidades
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication

Amazing hotel, excellent friendly staff

I stayed here for 3 nights and from start to finish had a lovely stay. The staff were very friendly and helpful, (especially Ismael and Andres). The room was clean, there was an issue with the toilet but they fixed it immediately. We also got use of the hotel opposite (Copal) which had a lovely pool area and excellent restaurant which served a great breakfast, lunch and dinner. The location is in a good spot in the town, having a rental car is useful in Tulum in general. Overall I can’t fault anything about this hotel and would love to return. Massive thank you to the staff for making our stay so amazing
Stayed 5 nights in Mar 2022
Verified

2/10 Terrible

ROSE

Disliked: Cleanliness, amenities, property conditions & facilities, communication
DO NOT GO TO THIS HOTEL This was the absolute worst hotel I have ever stayed at!! I travel lots. The room I had was an adjoining and the door was paper thin. I asked hospitality TWICE to mention it to their guests AFTER I banged in the door because of their excess noise. Once at 2am. Woke me up!! My room wasn’t cleaned for a few days. I asked hospitality about this and again nothing. Four times I reached out and each time I got an automated msg telling me their operating hours. Never once did they address any of the issues. Then I went to the front desk. They had me leave my keys so the room could be cleaned. I went out. Came back. Again no cleaning. I had no clean towels left and no toilet paper. Terrible. They didn’t even offer a cup of coffee. I know it was a boutique hotel but come on!!! I was totally ignored. Then went to Expedia with it and they were also ignored. DO NOT EVER BOOK A HOTEL THAT SAYS NON REFUNDABLE!!! How can you give poor service AND not refund honest ppl?? I left three days early and never got a red cent. I’m out $330!! Expedia gave me a $100 coupon (with lots of restrictions) This my friends is greed in the best form. Shame on Expedia for dealing with such a poor hotel. PLEASE BE WARE!!!!
Stayed 6 nights in Feb 2022
Verified

8/10 Good

Karin

Liked: Cleanliness, communication

Modernes Hotel nähe Tulum

Modernes Hotel in der nähe von Tulum in dem neu gebauten Hotel District, zum Tulum Centro 10 min mit Taxi. Das Hotel ist gut eingerichtet, sauber, das Personal sehr freundlich. Leider fehlt die persönliche Note. Einige Armaturen & Geräte sind jetzt schon defekt oder schlecht gebaut ( Steckdosen kommen aus der Wand, Wasserhahn und Co). Parkplätze sind überall im das Hotel kostenlos. Wie alle Hotels wird auch auch hier mit Sicherheitsdienst bewacht. 24 H Rezeption. Beim nächsten Tulum Besuch würden wir ein anderes Hotel wählen. Hier sollen eigentlich nur die besser Esser Kunden & Instagramer People einchecken..
Zimmer
Gang
Alles schön offen
versteckter Pool
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Cathryn

Liked: Cleanliness, amenities, communication
Had an amazing stay at Watal. Wasn’t sure what to expect at first, but we ended up loving it.
Stayed 6 nights in Feb 2022
Verified

6/10 Okay

Stephanie

Liked: Cleanliness, property conditions & facilities
The property is close to an unsafe area. This should be mentioned online that a taxi is recommended from the bus terminal. Check in was late. The bikes provided for an overpriced cost were death traps- my brakes didn’t work. I asked for refund, which they couldn’t help with. Construction noise until midnight
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

celia

Liked: Cleanliness, room comfort, communication
Magali and her team super nice Awsome service
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities, communication
Buena ubicación, apartamento muy cómodo y lindo con lo necesario.
Stayed 1 night in Jan 2022
Verified

8/10 Good

Ulf

Liked: Cleanliness, room comfort, communication

Guter Aufenthalt

Guter Aufenthalt. Nichts zu bemängeln. Die Wohnung war gut ausgestattet, lediglich hellhörig war es im Haus. Die Lage in aldea zama ist hervorragend. Check in problemlos geklappt. Zimmer wurde täglich gereinigt.
Stayed 4 nights in Jan 2022
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, room comfort, communication

Loved it! Home for a week!

Great place…. The property is beautiful it was quiet, and our room felt like home for a week. Full kitchen except coffee filters and hand towels we had what we needed for meals in room. Good location out of town but not far. We rented bikes and locked, them up our front… riding to town or the beach every day.
Stayed 4 nights in Jan 2022
Verified

10/10 Excellent

Juan

Liked: Cleanliness, room comfort, communication

Nice !

Great Hotel, great location. The property near plenty of restaurants and very close to the beach. I’ll recommend this hotel
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
Amazing property and excellent service
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, room comfort, communication

Muy cómodo y accesos rápidos

Fue muy cómodo , llegamos nos dieron las llaves , muy bonito todo , muy limpio , muy buena decoración .
Stayed 1 night in Jan 2022