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Naay Zama

4.0 star property

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Outdoor dining
Deluxe Room, Hot Tub, Garden View | Terrace/patio
Elite Room, Garden View | View from room
Deluxe Room, Hot Tub, Garden View | Premium bedding, down comforters, in-room safe, individually decorated
Deluxe Room, Hot Tub, Garden View | Premium bedding, down comforters, in-room safe, individually decorated

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Parque Dos Ojos, Tulum, QROO, 77774
  • Place, Xel-Há Park
    ‪6 min drive‬
  • Place, Xcacel Beach
    ‪6 min drive‬
  • Place, Xcacel-Xcacelito Sanctuary
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, Hot Tub, Garden View

Deluxe Room, Hot Tub, Garden View | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Room, Hot Tub, Garden View

  • Garden view
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Elite Room, Garden View

Elite Room, Garden View | Terrace/patio

Elite Room, Garden View

  • Garden view
  • Sleeps 4
  • 1 Double Bed and 1 King Bed
  • Free WiFi

View all photos for Grand Room, Kitchen, Garden View

Grand Room, Kitchen, Garden View | Premium bedding, down comforters, in-room safe, individually decorated

Grand Room, Kitchen, Garden View

  • Garden view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

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About the neighborhood

Tulum

Located within a 5-minute walk of Xcacel Beach, Naay Zama is within a mile (2 km) of Xel-Há Park. This 6-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Xel-Há Park - 6 min drive - 1.3 miles
  • Xcacel Beach - 6 min drive - 1.7 miles
  • Akumal Beach - 9 min drive - 7.2 miles
  • Xcacel-Xcacelito Sanctuary - 11 min drive - 1.9 miles
  • Tulum Mayan Ruins - 13 min drive - 11.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬7 min drive
  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Portofino restaurant - ‬9 min drive
  • ‪Cozumel Restaurant - ‬8 min drive
  • ‪Ku’uk - ‬8 min drive

About this property

Naay Zama

Naay Zama features an outdoor pool, free WiFi in public areas, and spa services. You can take advantage of free parking if you drive. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include free use of bicycles, a terrace, and laundry facilities.
Guests can expect to find free WiFi. Beds sport premium bedding and down comforters. Balconies or patios, ceiling fans, and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 13 to 28 per person
  • A restaurant
  • Private picnics

Things to do

  • Free bicycle rentals
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • Outdoor furniture
  • Terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% organic food
  • Designated smoking areas
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for USD 20 per pet (varies based on length of stay)
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • This property doesn't allow children 18 and younger (only guests older than 18 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 13.00 to 28.00 per person
  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Naay Tulum
Naay Zama Hotel
Naay Zama Tulum
Naay Zama Hotel Tulum

Frequently asked questions

Is free cancellation available at Naay Zama?

Naay Zama provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

What can I see close to Naay Zama?

This hotel is located in Tulum, just steps from Xcacel Beach. You'll also find Xel-Há Park and Dos Ojos Cenote within a short drive.

Is there a spa available at Naay Zama?

Spa services at the hotel include deep-tissue massages, facials, and body scrubs.

Does Naay Zama feature a casino?

No, Naay Zama doesn't have a casino.

Is there an indoor pool at Naay Zama?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Does Naay Zama have a restaurant that serves breakfast?

Yes, Naay Zama serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will Naay Zama allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Naay Zama for a fee of USD 20 per pet, per night. The property also provides food and water bowls.

What is the closest airport to Naay Zama?

The closest major airport to Naay Zama is Tulum Intl. Airport (TQO), which is about 22.5 mi away.

Naay Zama Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 0 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 3 out of 9 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.
Stayed 2 nights in Apr 2025

8/10 Good

Shamira

Liked: Cleanliness, staff & service, property conditions & facilities
Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Angel

Stayed 4 nights in Jul 2025

2/10 Terrible

Jazmín, Cdmx

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

2/10 Terrible

Azucena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.
Stayed 4 nights in Jul 2025

10/10 Excellent

Barbara Ingan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.
Stayed 1 night in Mar 2025