Luna Maya Tulum

Hotel with a 24-hour front desk, near Tulum National Park

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Housekeeping
Air conditioning
Free WiFi

Explore the area

Av. Satelite, 14, Tulum, ROO, 77780

Tulum National Park
‪4 min drive‬
Tulum Mayan Ruins
‪8 min drive‬
Playa Paraiso
‪10 min drive‬
Tulum Intl. Airport (TQO)
‪47 min drive‬

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Room options

Amaite

258 sq ft
Sleeps 2
1 Queen Bed

About the neighborhood

Tulum

Located in Tulum City Center within 2 miles (3 km) of Tulum National Park, Luna Maya Tulum is within a few miles (5 km) of other popular sights such as Tulum Mayan Ruins. This 20-room hotel welcomes guests with conveniences like express check-in and a 24-hour front desk.

What's nearby

Tulum National Park - 4 min drive - 1.6 miles
Gran Cenote - 6 min drive - 2.9 miles
Tulum Mayan Ruins - 8 min drive - 3.1 miles
Las Palmas Public Beach - 9 min drive - 4.0 miles
Playa Paraiso - 10 min drive - 4.4 miles

Getting around

Tulum Intl. Airport (TQO) - 50 min drive

Restaurants

‪Antojitos la Chiapaneca - ‬3 min walk
‪Encanto Cantina - ‬1 min walk
‪Charlie's - ‬1 min walk
‪Crazy Fish Tacos - ‬2 min walk
‪Campanella Cremerie - ‬2 min walk

About this property

Luna Maya Tulum

Hotel with a 24-hour front desk, near Tulum National Park

Guests staying at Luna Maya Tulum enjoy free WiFi in public areas, express check-in, and a garden. Airport transportation is made easy with an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables.

32-inch flat-screen TVs come with cable channels. Desks are also standard.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
Spa
Free WiFi

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
Roundtrip airport shuttle (surcharge)

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Housekeeping (daily)
Multilingual staff

Outdoors

Garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

Smoke-free property

Room amenities

Bedroom

Bedsheets provided

Bathroom

Private bathroom
Shower
Towels provided

Entertainment

32-inch flat-screen TV with cable channels

Air conditioning
Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 4 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Breakage deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Check-in: 2 PM—-midnight
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Luna Maya LHMG B&B Tulum

Luna Maya LHMG B&B

Luna Maya LHMG Tulum

Luna Maya LHMG

Luna Maya by LHMG

Luna Maya Tulum Hotel

Luna Maya Tulum Tulum

Luna Maya Tulum Hotel Tulum

Frequently asked questions

Is a free cancellation option available at Luna Maya Tulum?

Luna Maya Tulum provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What is there to do around Luna Maya Tulum?

This hotel is situated in Tulum City Center, just steps from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Will I be able to park at Luna Maya Tulum?

No, this hotel doesn't offer parking.

Does Luna Maya Tulum have a casino?

No, Luna Maya Tulum doesn't have a casino.

Is there an indoor pool at Luna Maya Tulum?

No, there is no indoor pool at this hotel.

Is Luna Maya Tulum good for couples?

Couples staying at this hotel will appreciate amenities like a garden and a 24-hour front desk plus some guestrooms include courtyard views.

Are there hot tubs at Luna Maya Tulum?

No, this hotel doesn't have a spa tub.

Does Luna Maya Tulum have a restaurant with a breakfast menu?

No, Luna Maya Tulum doesn't have a restaurant that serves breakfast.

Does Luna Maya Tulum allow pets to stay free of charge?

No, pets and service animals aren't allowed at Luna Maya Tulum.

Does Luna Maya Tulum have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Luna Maya Tulum?

The closest major airport to Luna Maya Tulum is Tulum Intl. Airport (TQO), which is 25 mi away (50 minutes by car).

Can I book a room with a balcony at Luna Maya Tulum?

No, you won't find guestrooms with balconies at Luna Maya Tulum.

Luna Maya Tulum Reviews

7.6

Good

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Robert, Ottawa

Jun 4, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and nice hotel. Check in was easy. Alejandro at the front desk was very helpful when I needed to arrange new transportation to the Cancun airport.

Stayed 6 nights in May 2022

10/10 Excellent

Yesenia

Traveled with group, Traveled with partner

Feb 16, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I will definitely be staying here again. I enjoyed my full week stay here with no issues other than one gentleman being very angry that there was people hanging out in the community area on the weekend. The rooms had thin walls and my room was next to the stairs so I would hear everyone coming down/up the stairs, checking in, anyone in the community area. I didn’t mind because I didn’t pay for silence on vacation. The food trucks were located right outside the hotel which was the best part of my trip here. Located off the strip but nothing was unreasonable to walk to.

Stayed 2 nights in Jan 2022

8/10 Good

Nikki

Traveled with partner

Feb 6, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The community area was our happy place with friends and fellow guest that are now life long friends. There was a mutual respect for all in the area and their belongings. Truly enjoyed our time.

Stayed 8 nights in Jan 2022

6/10 Okay

jessica

Jan 24, 2022

Was good for the price. Not sure if it was the room we were in but we did not have a good sleep.

Stayed 1 night in Jan 2022

10/10 Excellent

Brent

Traveled with partner

Jan 9, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The outstanding features of this hotel were the Mayan-themed murals, statues in every area and corridor of the hotel. Our room was spacious, the Mexican-style stone and tile floors was a beautiful touch, there was a clothes hanging area, and the bathroom and shower area was large and striking. The pool and pool area was nice, with a small waterfall directly into the water, which was powerful enough for a free head and shoulder massage. The staff were friendly and polite. We arrived too early for check in and had a tour booked, so they stored our luggage in their reception area behind their counter until we returned later that evening.

Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Sep 19, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful

The streets were quite at night

Stayed 2 nights in Sep 2021

10/10 Excellent

Jennifer

Sep 19, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcoming

Very nice stay, the room was spacious and the front desk was very friendly! They spoke some english also which was helpful 💕

Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with partner

Jul 4, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

For the price its great. It has everything you need. The bed was clean and comfortable. It has a modern TV with Netflix. The shower was great! hot water and large shower head with amazing pressure. I love rain shower heads. It was also quiet although it was right on a main street because my room, 305 was in the back of the building. The only issue was the Wifi didn't reach my room well. I will say however that I also stayed at the Kimpton for a couple nights and wifi was crap there too so it's not the hotel's fault, its a Tulum thing. I also only got one towel for 2 guests. I didn't ask for a second one but perhaps they would have given me another without issue if I asked. Third, the door lock didn't look safe so I took my passports with me instead of leaving them locked in the room. I also slept with a chair blocking the door due to the lock looking very loose and easily broken with a kick. Regardless I felt safe because there's a staff person at the front at all times. The AC worked great and it was clean enough for me. I had no issues staying here. There's a lot of street food vendors right outside the doors too!! and the breakfast place Vitalis next door was very good and not super expensive. I would stay here again if the price remained around what I paid.

Stayed 1 night in Jul 2021

10/10 Excellent

Kyle

Jun 11, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s right where u need to be clean, quite, nice staff. It’s simple but great. I stayed to hunt apartments and it was great the woman at the front desk is amazing.

Stayed 1 night in May 2021

8/10 Good

Peter

May 27, 2021

Liked: Staff & service, room comfort

Good value in a great location

This is a simple, basic but comfortable hotel, well located near the center of town. Don't expect anything luxurious, but it's satisfying for the price, and I've stayed here a couple of times while on dive trips to Tulum. There's always available parking close by on the street, and Vitalis next door is a good spot for breakfast.

Stayed 8 nights in May 2021

8/10 Good

Verified traveler

Traveled with group

May 23, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luna Maya

This is a budget hotel, it’s clean and the staff is friendly if you know how to catch a local communal bus it will cost you $50 pesos to get to the beach but this is a more authentic area and there are hundreds of street food vendors right outside you door so no need to go anywhere for food.

Stayed 4 nights in May 2021

2/10 Terrible

Verified traveler

Mar 20, 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No hot water, there is no flooring so your literally walking on concrete must wear flip flops at all times. Told front desk theyre is not hot water he said yes i know and laughed , so i laughed and said this place sucks luckily i was only ataying one night room 101. Mosquitoes in the room, umm for the price they could do a better job. Qould not recommend staying here. Oh one good tbing is location but all else is terrible qould be worth sgaying further away.

Stayed 1 night in Mar 2021

8/10 Good

FRANCISCO

Traveled with family

Jan 11, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and basic

Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Traveled with partner

Jan 4, 2021

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Cheap and cute little hotel in Tulum. A bit dirty inside though but I guess you get what you pay for.

Stayed 1 night in Dec 2020

10/10 Excellent

Dalila, Queens New York

Traveled with group

Dec 29, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a great bargain hotel. It’s walking distance to the restaurant/bar strip in downtown Tulum. You will not have to pay for cabs to get anywhere in town. Also walking distance to the bus terminal. Extremely clean, and checking in took less than a minute. WiFi was also great in common areas, a little weak in room but great in common area

Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with group

Dec 29, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Traveled with group

Dec 29, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rec!

Great for location!

Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with group

Dec 29, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend!

Great place for the price and location!

Stayed 5 nights in Dec 2020

6/10 Okay

Martin

Dec 23, 2020

Disliked: Property conditions & facilities

Basic Basic hotel

It is a very very basic hotel please do not expect much. It is near of the main street with all the bars and night life

Stayed 1 night in Dec 2020

10/10 Excellent

Siegfried

Business traveler

Dec 1, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very recommendable

+ Excellent location in the centre. + Staff very friendly and helpful (for advice, shops, printing documents). + Good room cleaning service - my room 205 did not have window in the bathroom, so towels did not dry.

Stayed 6 nights in Nov 2020

2/10 Terrible

Peter

Sep 11, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't Visit Luna Maya Hotel in Tulum

Every day you register your stay have to sign at least 3 documents. Never in 63 years of travel have I seen such a wasted of paper and time. For the most part the staff tries hard to.pkease but are embarrass working in this hotel. The front desk people are not well trained and not capable not knowing how to please the client.

Stayed 1 night in Sep 2019

8/10 Good

Jackie, Maryland

Traveled with partner

Jun 11, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was close enough to the main road that you could do get to all the spots and restaurants easily. But also far enough away that it wasn't noisey from cars and people. The bed was comfy and the housekeeping was fanatic. Very few amenities though. Only thing in the room was the queen size bed. Small night stand and small desk with chair. The bathroom was on, but the shower started to smell odd after a couple days of using it. Great a/c but on occasion the power would go out for a few minutes. Overall, it was a nice hotel for what we paid for.

Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family and small children

Jan 13, 2019

Liked: Staff & service, amenities, property conditions & facilities

Enjoyed every bit of my stay! Staff has excellent customer service. Rooms are clean and comfortable. Breakfast on the terrace was very pleasant. Overall, my husband, baby and I had a wonderful stay. Thank you!

Stayed 5 nights in Jan 2019