2/10 Terrible
Verified traveler
Apr 20, 2021
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Verified traveler
Stayed 1 night in Apr 2021
Hotel Tulum City
Property class: 2.5
Choose dates to view prices
Photo gallery for Hotel Tulum City
Reviews
2.02.0 out of 10
Popular amenities
- Parking included
- Free WiFi
- Air conditioning
Explore the area
Av. Tulum, 6, Tulum, QROO, 77760
- Dos Aguas ParkPlace, Dos Aguas Park3 min walk
- Hospital de TulumPlace, Hospital de Tulum9 min walk
- Jaguar ParkPlace, Jaguar Park4 min drive
- Tulum Intl. Airport (TQO)Airport, Tulum Intl. Airport (TQO)63 min drive
Room options
View all photos for Standard Room
Standard Room
- 210 sq ft
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Triple Room
Standard Triple Room
- 210 sq ft
- Sleeps 3
- 1 Queen Bed and 1 Twin Bed
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
- 210 sq ft
- Sleeps 4
- 2 Queen Beds
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About the neighborhood
Tulum
Located in Tulum City Center within a 5-minute walk of Dos Aguas Park, Hotel Tulum City is within a 15-minute stroll of Hospital de Tulum. This 11-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a terrace.
What's nearby
- Dos Aguas Park - 3 min walk - 0.2 miles
- Hospital de Tulum - 9 min walk - 0.5 miles
- Hunab Lifestyle Center - 4 min drive - 1.1 miles
- Jaguar Park - 4 min drive - 1.1 miles
- Cenote Calavera - 4 min drive - 1.4 miles
Getting around
- Tulum Intl. Airport (TQO) - 45 min drive
Restaurants
- La Guarida - 2 min walk
- Onyx - 2 min walk
- Las Hijas De La Tostadas - 1 min walk
- Don Cafeto - 1 min walk
- El Pollo Bronco - 1 min walk
About this property
Hotel Tulum City
Hotel Tulum City features free WiFi in public areas, microwave in a common area, and a terrace. There's free parking, and an airport shuttle (available 24 hours) for USD 140 per vehicle one-way. Front-desk staff can assist with access to locker space, tours or tickets, and luggage storage. This hotel also has a communal living room.
Guests can stay connected with free WiFi. Coffee makers and desks are other standard amenities. Weekly housekeeping is available.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle on request for a surcharge
- Onsite parking available only on request
- Free self parking on site
- Limited onsite self parking
Conveniences
- Limited-hour front desk
- Lockers
- Luggage storage
- Shared microwave
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Housekeeping (on request) (for a fee)
- Tour and ticket assistance
Outdoors
- Terrace
Accessibility
- No elevator
More
- 3 floors
- Communal living room
- Designated smoking areas
- Traditional architecture
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Private bathroom
- Shampoo
- Shower
- Soap
- Towels provided
Food and drink
- Coffee/tea maker
More
- Access via exterior corridors
- Air conditioning
- Desk
- Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 30
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
- This property doesn't allow pets or service animals
Children and extra beds
- This property doesn't allow children
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
- Cash Breakage deposit: USD 30 per stay
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
- Airport shuttle fee: USD 140 per vehicle (one-way)
- Late check-out fee: USD 30 (subject to availability)
- Credit card charges are subject to a surcharge of 4 percent
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
- Check-in: 3:00 PM—-9:00 PM
- Check-out: 11:00 AM
- Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- Guests must contact this property in advance to reserve onsite parking.
- This property accepts credit cards, debit cards, and cash.
Additional information about polices, regulations, and more:
- There is limited hot water on site.
- Registered guests are the only ones allowed in guestrooms.
- There are no elevators.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Property is also known as
Hotel Tulum City
Hotel Tulum City Tulum
Tulum Tulum City Hotel
Tulum City Tulum
Tulum City
OYO Hotel Tulum City
Hotel Tulum City Hotel
Hotel Tulum City Tulum
Hotel Tulum City Hotel Tulum
Frequently asked questions
Is a free cancellation option available at Hotel Tulum City?
Hotel Tulum City offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.
What's there to do near Hotel Tulum City?
This hotel is situated in Tulum City Center, just steps from Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.
Is parking available on site at Hotel Tulum City?
Yes, self parking is offered for free at the hotel.
Does Hotel Tulum City have a casino?
No, Hotel Tulum City doesn't have a casino.
Is there an indoor pool at Hotel Tulum City?
No, there is no indoor pool at this hotel.
Does Hotel Tulum City have a hot tub?
No, this hotel doesn't have a spa tub.
Does Hotel Tulum City have a restaurant that serves breakfast?
No, Hotel Tulum City doesn't have a restaurant that serves breakfast.
Does Hotel Tulum City allow pets to stay free of charge?
No, pets and service animals aren't allowed at Hotel Tulum City.
Does Hotel Tulum City have connecting rooms available?
No, this hotel doesn't feature connecting guestrooms.
What is the closest airport to Hotel Tulum City?
The closest major airport to Hotel Tulum City is Tulum Intl. Airport (TQO), which is 25 mi away (45 minutes by car).
Are there rooms with balconies that I can book at Hotel Tulum City?
No, you won't find guestrooms with balconies at Hotel Tulum City.
Hotel Tulum City Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 1 reviews
2 - Terrible
1
2.0/10
Cleanliness
10/10
Staff & service
2.0/10
Amenities
2.0/10
Property conditions & facilities