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Coco village is a great place! Vivi is fantastic!! She has great recommendation; super friendly and helpful!!! What a great place to stay!!!! She checked on us each day to make sure we were enjoying ourselves!!
Our family stayed for 3 nights in this Condos, everything was very clean, spacious and comfortable, we really had a good time. The staff was always nice and they helped any time we needed tips and directions. We will make sure to come back for Christmas.
The Condos are very spacious and they are very well equipped, so you can have a wonderful stay. The staff was very attentive and willing to help at any time. They even gave us great tips about places to eat, visit and others. The pool is beautiful and all the family had a great time.
Firstly, the apartment itself if absolutely fine. Good size, clean and in a quiet location out of town. So the reason for my 1* review is not for that, but for misleading/dishonest marketing and the management response (or lack thereof) to my complaint. When looking for somewhere to stay in Tulum we were deliberating between town and beach locations. Coco Village seemed ideal - a town location but with "free access" to their sister property on the beach. (Note, at the time of booking this free access was prominently mentioned as such on the main third party booking website of choice. At the time of writing this review it has been changed to say 'this property has a private beach area' (although still doesn't explicitly say you have to pay to use it), but on their own website is still showing as free access - see picture). On arrival, it transpired that free access actually means a minimum spend of 25 USD per person (since there were 4 of us, 100 USD seems quite a lot for a day at the beach!). I understand why some beachside establishments will either have a minimum spend or charge for their sunbeds - my issue is not with this as a concept but the fact that the expectation set on booking is that there is no charge for residents. I queried this with front of house (oddly, and impersonally, this all had to be done via WhatsApp). At first they tried to wriggle out of it by saying the access was free because they don't ask you to pay for a day pass. But no such thing as a day pass exists at this property for anyone - it is all about the minimum spend (in theory, the min spend for a non resident is higher (50 USD) but reviews on here would suggest this can be negotiated down, thus there is no benefit for residents at all). Eventually, the lady I was exchanging messages with said she would pass my complaint on to management. I never heard from them again. So, our stay here was not as expected, and the management response to our complaint was very poor.
I stayed with my friends at coco village for 10 days. I must say is an amazing place to be, you are close to Tulum town but also you are a little aside from the night time parties and other disturbing sounds you can expect from downtown. It’s quiet, clean and totally secure. Security guards were really friendly, they were always aware that everything is ok. I don’t have any complaint of the house, it is an incredible place, with any accommodation that I was looking for, like a luxury kitchen, swimming pool, great living room with AC and a big screen tv, bedrooms also with AC and an incredible cleaning service EVERY DAY. Tips were not even needed to be asked for, because we were grateful of the job they did and they deserved an extra payment for that! There is no doubt that I’d stay again there if I go back to Tulum. The price is so affordable and if you compare it with the quality of the place, is really cheap! Totally recommended
As you, I was researching places to stay in Tulum. I'm thrilled I decided to stay at Coco Village. First off, the people are SO friendly. The place is clean and safe. Now, let's talk about the actual place. I reserved a 'second floor' unit that overlooked the pool. It was huge (over 1,000 square feet) and more than I needed. The WIFI worked perfectly, the kitchen was WAY better than the one I have at home, and having two bathrooms ensured my girlfriend and I wouldn't bump into each other when getting ready. :D Honestly, I give this hotel a "98%" with the only "2% discount" being that you may not get a parking spot right by the door as they only have about 10 spots (otherwise you park alongside the dirt road) and...yes...I mentioned a "dirt road" which you'll need to travel down for about 200 yards. Finally, there's no elevators so if you book the penthouse just know you're going to be lugging your suitcase(s) up two flights. Otherwise, this is a fantastic value and you should book it immediately!
We selected this location as accommodation with a king size and queen size bed and were delighted to receive the keys to a fully fitted 2-bedroom flat with all modern amenities and individual air conditioning units for each room to avoid wasting energy cooling areas that were not being used. The welcome process with Laura was a breeze. She was kind enough to spend nearly an hour with us answering all our questions and giving lots of recommendations for what we could do to make the most of the very short time we were in Tulum for. She was also not pushing just the services of the other affiliated hotels in the area, which was appreciated, though it was also nice to have to option to make use of these (and we probably would have done if we had more time in the area). The location is a short distance from the main ‘strip’, however since we had already rented a car, this was actually a positive to us. The ‘village’ is located in a safe and secure mini-compound with a guard at the front door. The flat we were given was located up two flights of stairs, without a lift, however all luggage was brought up the stairs with no fuss. If stairs are an issue, just be sure to look for a first (ground) floor flat. One thing we noted was that there were no thick/‘blackout’ curtains. This adds to the open and airy feel of the accommodation and really didn’t matter to us as we were getting up early for both mornings we stayed there. This might, however, be more of a consideration for any night owls hoping to have a darkened room for a lie in. If we return to Tulum in the future, we would definitely return to Coco Village in preference over other, more expensive, hotel options.
Had a wonderful time at Coco Village. The condos and amenities are top notch. We stayed at the 3 bedroom penthouse C3 and it was lovely and partially stocked. As I was doing research of the facility I had read some previous reviews that stated the basic necessities (towels, toilet paper) were not provided. But that was not the case. We also had cleaning service available. The grounds are well kept and their is 24 hour surveillance. The staff is very friendly and helpful. The only negative was that it was hard to find since they are off a dirt road next to a gas station.
We had a great week-long stay in the penthouse of the B building. When we first arrived, we were a bit taken aback by the location, but once we got settled it wasn't that big of a deal. We loved that they had the sister property at the beach -- so every morning, we'd drive the 20 minutes over there and park in their valet/lot. We were always able to find loungers and the bathrooms were nice and clean. We only had a couple of issues in our apartment. First our wifi went out and required someone to come in and fix it. Then we had one full day where the electricity went out in our unit only. The management worked diligently all day to get it back on and thankfully we didn't have to pack up and move. Another thing to note: there are people that live here full time. It wasn't a problem, but it does change the vibe a bit knowing that there are full time residents. Otherwise, we had a wonderful stay at Coco Village and would recommend it to families or anyone that didn't mind staying off the beach. As we were traveling with 3 children, I felt like we had the best of both worlds. Although it would be lovely to be oceanside, it was just as nice to come back to a cool and spacious apartment every day and also get away from all the tourists. We walked into town several times, but I'd highly recommend having a car so you don't have to get taxis everywhere. Besides, it was quite a challenge to explain where it is located when we did taxi, as the road off the main Tulum Road barely qualifies as a road! ;) Pros: Tons of space in the 2 story penthouse with 3 bed/3 bath, great A/C, nice furnishings and design, washer/dryer, felt safe with 24-hour security, daily cleaning service (they were fantastic), parking right out front, comfy beds, nice pool, interesting architecture, friendly staff, and the use of the sister property at Coco Beach. Cons: Hard to find, the location really requires a rental car as it's on the very southern part of town, the road to the property is terrible, I felt like for the price that we paid, they should definitely provide some very basics like salt + pepper, sugar, tissues, paper towel, etc.
I had the chance to spend a couple of days there and I recommend it 100%. Nice people working there, good food and a lovely place to stay. My favorite place the restaurant and the fantastic coco drink and "las chelas" while listening music and see the sea.
Located in Tulum City Center, Coco Village is 1.7 mi (2.8 km) from Cenote Crystal and within a 10-minute drive of Tulum Beach. This 3.5-star apartment building welcomes guests with 13 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Each apartment is air-conditioned and features a kitchen and space to spread out with a living room and a dining area. A flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and the bathroom offers free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and free bottled water.
At Coco Village, guests have access to an outdoor pool, free WiFi in public areas, and spa services. There's free parking, and an airport shuttle (available 24 hours) for USD 198 per room roundtrip. Friendly staff can provide concierge services, and also offer advice about sightseeing. Additional amenities include a terrace, laundry facilities, and a garden.