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Recent guest reviews

Great location

I had such an awesome stay at Coco Tulum. I had a fantastic view and was steps from the ocean. My room was very clean and housekeeping did an great job. The staff was friendly and I was easily able to communicate via WhatsApp.

Excelente ubicación. Personal amable. Desayuno regular. Playa encantadora.

I went to tulum 2 years ago and stayed at coco and loved it. I just got back from tulum and stayed at coco again. I absolutely love this place. The vibe is so peaceful. I love the bar. The staff are great especially Mario. The micheladas are amazing! Every time I go back to tulum, I will continue to stay at coco because it’s always a great experience!

The property itself was very nice. Cleaner than most on the resort. Staff was amazing, so helpful in recommending activities, making reservations. Basically planning out the whole weekend..so attentive. All the other rooms looked great and in a noise free area. The only negative thing, which is just unique to my stay or anyone who stays in that room...we had the first cabana from the reception. There was construction going on outside and it was extremely noisy. There were men working on the roof and you can be seen from the shower/bathroom area. We requested a room change but they didn't have any available. We addressed it twice but by the time they were able to give us info, we had to check out. Over all the beach club, service, food is great but the room noise put a damper on the experience.

The location and how it is arranged is great . The only difficulty we had was after the sun set not having enough light in the rooms ; lightining is very little and dim . It was difficult to put make up or find sth in the suitcases . Another thing is the plugs for electricity there are only two in the main room. One is by the entrance door the other one is by the bedside . Nothing in the bathroom. So to use a hair styler etc it was not very easy while you can see your image properly and where you can plug in your device .and plus room being almost dark because of the lightining . I had an injury . And if you are in Tulum when the wind is strong it is very difficult to sleep at nights in the cabanas the noise of the wind never ends. During our stay we couldn’t get much sleep because the speed of the wind was a bit high. And other than these , the place is very nice , the staff and the manager is very helpful and they are very supportive with so many details we had given very good reccomendations on dining and sightseeings . I hope to go back !

Pros - Close proximity to the beach Cons - Rats in the room, charged us $60 extra upon checking in to our rooms “due to the exchange rate in pesos”, staff was not accommodating and seemed annoyed when we would ask for things like more water.

Wonderful hotel on the beach in the heart of Tulum.

Coco Tulum is for the partying crowd. The hotel plays loud EDM music from 10am-7pm. You cannot get away from the bass anywhere in the hotel complex and in the surrounding area. The hotel staff are not welcoming nor are they helpful. If you'd like to hear the sound of the waves and be in a welcoming environment, stay elsewhere.

My room was without a bathroom and had no air conditioning. I did not realize from the description on orbitz that I would not have a bathroom- for more than $200 a night at coco Tulum the lack of bathroom should have been made more clear.

Carretera Boca Paila Km 8 Tulum QROO

Hotel highlights

  • Steps from Tulum Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Coco Tulum Zen Zone Hotel places you next to Tulum Beach and within 2 miles (3 km) of other popular attractions like Tulum National Park. This 43-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free self parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 43 air-conditioned rooms provide free bottled water and safes. Rooms also include free toiletries.


Property features

Coco Tulum Zen Zone Hotel features free WiFi in public areas, a terrace, and laundry facilities. There's free parking, and an airport shuttle (available 24 hours) for USD 240 per vehicle roundtrip. The front desk has multilingual staff that can help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a gift shop, a garden, and an ATM.

Room options

Ocean view Room Beach Zone

1 Queen Bed | Sleeps 2

Oceanfront Premium

1 King Bed | Sleeps 2

Garden View Shared Bath

1 Queen Bed | Sleeps 2

Jungle View Private Bath

1 Queen Bed | Sleeps 2

Guest reviews for Coco Tulum Zen Zone Hotel

Everyone (9) Couples (4)
3
Everyone

By on Jun 17, 2021

5
Partner Couples Business Business

Great location

By on May 8, 2021

5
Everyone

By on Apr 24, 2021

5
Everyone

I had such an awesome stay at Coco Tulum. I had a fantastic view and was steps from the ocean. My room was very clean and housekeeping did an great job. The staff was friendly and I was easily able to communicate via WhatsApp.

By on Apr 19, 2021

5
Partner Couples

Excelente ubicación. Personal amable. Desayuno regular. Playa encantadora.

By , from Mexico City on Dec 3, 2020

5
Everyone

By on Feb 22, 2020

5
Everyone

By on Feb 15, 2020

5
Everyone

By on Dec 16, 2019

5
Partner Couples

I went to tulum 2 years ago and stayed at coco and loved it. I just got back from tulum and stayed at coco again. I absolutely love this place. The vibe is so peaceful. I love the bar. The staff are great especially Mario. The micheladas are amazing! Every time I go back to tulum, I will continue to stay at coco because it’s always a great experience!

By on Nov 10, 2019

3
Partner Couples

The property itself was very nice. Cleaner than most on the resort. Staff was amazing, so helpful in recommending activities, making reservations. Basically planning out the whole weekend..so attentive. All the other rooms looked great and in a noise free area. The only negative thing, which is just unique to my stay or anyone who stays in that room...we had the first cabana from the reception. There was construction going on outside and it was extremely noisy. There were men working on the roof and you can be seen from the shower/bathroom area. We requested a room change but they didn't have any available. We addressed it twice but by the time they were able to give us info, we had to check out. Over all the beach club, service, food is great but the room noise put a damper on the experience.

By on May 1, 2019

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