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Central Park Tulum by Los Amigos

3.0 star property
Hotel in Tulum with 2 outdoor pools and a full-service spa

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Photo gallery for Central Park Tulum by Los Amigos

2 outdoor pools
Restaurant
1 bedroom, premium bedding, in-room safe, iron/ironing board
Couples treatment rooms, sauna, hot tub, steam room, hot springs
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Calle 6 Sur, entre Calle 3 y 4 Sur, Tulum, ROO, 77780
  • Place, Dos Aguas Park
    ‪15 min walk‬
  • Place, Hospital de Tulum
    ‪16 min walk‬
  • Place, Jaguar Park
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪73 min drive‬

Room options

View all photos for Standard Studio, 1 King Bed

Garden view

Standard Studio, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Penthouse, 3 Bedrooms, Private Pool

Panoramic Penthouse, 3 Bedrooms, Private Pool | Terrace/patio

Panoramic Penthouse, 3 Bedrooms, Private Pool

  • 3606 sq ft
  • Sleeps 6
  • 3 King Beds

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About the neighborhood

Tulum

Located in La Veleta, Central Park Tulum by Los Amigos is within a mile (2 km) of sights such as Hospital de Tulum and Dos Aguas Park. This 39-room, 3-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.

What's nearby

  • Dos Aguas Park - 15 min walk - 0.8 miles
  • Hospital de Tulum - 16 min walk - 0.9 miles
  • Holistika Art Walk - 4 min drive - 0.9 miles
  • Hunab Lifestyle Center - 6 min drive - 1.6 miles
  • Jaguar Park - 6 min drive - 1.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 38 min drive

Restaurants

  • ‪Delicia - ‬4 min walk
  • ‪El Agavero - ‬7 min walk
  • ‪Guacamole Club - ‬4 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬11 min walk
  • ‪La Consentida - ‬6 min walk

About this property

Central Park Tulum by Los Amigos

Hotel in Tulum with 2 outdoor pools and a full-service spa
Guests of Central Park Tulum by Los Amigos have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 250 per vehicle roundtrip. Front-desk staff can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this hot springs hotel include a sauna, free WiFi in public areas, and coffee/tea in a common area.
50-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, balconies or patios, and dining areas.
2 outdoor swimming pools are on site along with a sauna and a fitness center.
The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa. There are hot springs/mineral springs on site.

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free offsite parking
    • 24-hour roundtrip airport shuttle (surcharge)
    • Free self parking on site
    • Limited onsite self parking
    • Onsite parking includes off-street options

    Food and drink

    • A bar/lounge
    • A restaurant
    • Coffee and tea in common areas
    • Snack bar/deli

    Things to do

    • 2 outdoor pools
    • Full-service spa
    • Gym
    • Sauna

    Family friendly

    • 2 outdoor pools
    • In-room crib
    • In-room kitchen
    • In-room microwave
    • In-room refrigerator
    • Laundry facilities
    • Living room
    • Separate bedroom
    • Separate in-room dining area
    • Snack bar/deli

    Conveniences

    • Laundry facilities
    • Limited-hour front desk
    • Luggage storage
    • Safe at front desk

    Guest services

    • Concierge services
    • Housekeeping (daily)
    • Tour and ticket assistance

    Outdoors

    • Garden
    • Terrace

    Full-service spa

    • 5 treatment rooms
    • Aromatherapy
    • Ayurvedic treatments
    • Body scrubs
    • Body wraps
    • Couples treatment rooms
    • Deep-tissue massages
    • Detox wraps
    • Facials
    • Hot stone massages
    • Hot tub
    • Hot/mineral springs
    • Hydrotherapy
    • Manicures/pedicures
    • Mud bath
    • Prenatal massages
    • Reflexology
    • Sauna
    • Spa open daily
    • Sports massages
    • Steam room
    • Swedish massages
    • Thai massages
    • Turkish bath

    Accessibility

    • No elevator

    More

    • 3 floors
    • 7 buildings
    • Built in 2016
    • Smoking not allowed

    Room amenities

    Bedroom

    • Free crib
    • Premium bedding

    Bathroom

    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Shower
    • Towels provided

    Entertainment

    • 50-inch LED TV

    Food and drink

    • Coffee/tea maker
    • Cookware, dishware, and utensils
    • Kitchen
    • Microwave
    • Oven
    • Refrigerator
    • Separate dining area
    • Stovetop

    More

    • Ceiling fan
    • Iron/ironing board
    • Living room
    • Safe

    Policies

    Check-in

    Check-in start time: 3:00 PM; Check-in end time: anytime
    Minimum check-in age: 18

    Check-out

    Check-out before 11 AM

    Special check-in instructions

    This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    The front desk is open daily from 9:00 AM - 6:00 PM
    Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    Information provided by the property may be translated using automated translation tools

    Renovations and closures

    This property is closed from July 28 2022 to July 27 2024 (dates subject to change).

    Access methods

    Front desk (limited hours)

    Pets

    • This property doesn't allow pets or service animals

    Children and extra beds

    • Free cribs/infant beds are available

    Property payment types

    Important information

    Fees

    You'll be asked to pay these charges at the property:

    • Deposit: USD 300.00 per stay

    These are all of the charges provided to us by the property.

    Optional extras

    These fees and deposits will be charged at check-in, check-out, or the time of service.

    • Airport shuttle fee: USD 250 per vehicle (roundtrip)

    This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    This property is professionally cleaned
    • Check-in: 3:00 PM
    • Check-out: 11 AM
    • Minimum check-in age: 18
    The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

    We should mention

    Details about charges, deposits, or other important information:

    • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
    • Charges for extra guests may apply and vary depending on the property's policy.
    • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
    • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
    • This property accepts credit cards. Cash is not accepted. 
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
    • The property is professionally cleaned.

    Additional information about polices, regulations, and more:

    • Reservations need to made in advance for massage services, spa treatments, and private bath/onsen. Contact the hotel at the phone number listed on your booking confirmation.
    • There are no elevators.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

    Property is also known as

    Central Park Resort Tulum
    Central Park Tulum
    Central Park Resort Spa Tulum
    Central Park Tulum by Los Amigos Hotel
    Central Park Tulum by Los Amigos Tulum
    Central Park Tulum by Los Amigos Hotel Tulum

    Frequently asked questions

    Is free cancellation available at Central Park Tulum by Los Amigos?

    Central Park Tulum by Los Amigos offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

    What's there to do near Central Park Tulum by Los Amigos?

    This hotel is situated in La Veleta within a short 18-minute walk of Dos Aguas Park and also 18 minutes on foot from Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

    Will I be able to park at Central Park Tulum by Los Amigos?

    Yes, self parking is offered for free at the hotel.

    Is there a spa available at Central Park Tulum by Los Amigos?

    There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, Ayurvedic treatments, and couples treatments.

    Does Central Park Tulum by Los Amigos have a casino?

    No, Central Park Tulum by Los Amigos doesn't have a casino.

    Is there an indoor pool at Central Park Tulum by Los Amigos?

    No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

    Is Central Park Tulum by Los Amigos a good place to stay for couples?

    There are many amenities for couples at this hotel, including 2 outdoor pools and a bar plus some guestrooms feature private pools.

    Does Central Park Tulum by Los Amigos have a hot tub?

    Yes, guests can enjoy a spa tub at this hotel.

    Does Central Park Tulum by Los Amigos feature a restaurant that includes a breakfast menu?

    No, Central Park Tulum by Los Amigos doesn't have a restaurant that serves breakfast.

    Does Central Park Tulum by Los Amigos allow pets to stay free of charge?

    No, pets and service animals aren't allowed at Central Park Tulum by Los Amigos.

    Are there connecting rooms at Central Park Tulum by Los Amigos?

    No, this hotel doesn't feature connecting guestrooms.

    How close is the airport from Central Park Tulum by Los Amigos?

    The closest major airport to Central Park Tulum by Los Amigos is Tulum Intl. Airport (TQO), which is 25.7 mi away (38 minutes by car).

    Are there rooms with balconies that I can book at Central Park Tulum by Los Amigos?

    Yes, every guestroom at Central Park Tulum by Los Amigos comes with a balcony with some featuring garden views.

    Central Park Tulum by Los Amigos Reviews

    Reviews

    8.8

    Excellent

    Rating 10 - Excellent. 139 out of 221 reviews
    Rating 8 - Good. 49 out of 221 reviews
    Rating 6 - Okay. 15 out of 221 reviews
    Rating 4 - Poor. 10 out of 221 reviews
    Rating 2 - Terrible. 8 out of 221 reviews

    9.4/10

    Cleanliness

    9.2/10

    Staff & service

    8.2/10

    Amenities

    9.4/10

    Property conditions & facilities

    Reviews

    10/10 Excellent

    Robert Henry

    Traveled with group, Traveled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    I will be back! Onsite spa & gym top quality, resort is 5 star cleanliness. Everything needed walking distance. Recommend small rental car for full experience in Tulum, most attractions within 15 minute drive. Mopeds and bicycles only for the very brave. Park the car & take the $10 taxi home if you want some drinks (:
    Stayed 7 nights in Dec 2021

    10/10 Excellent

    Cynthia

    Traveled with group
    Liked: Cleanliness, amenities, property conditions & facilities
    The Penthouse does NOT disappoint! The entire space was beautiful, 3 story gym, Thai restaurant and ambiance was great, the grounds were well kept. There is no elevator, so pack light. The roads in the area are not paved, without street lights, don’t recommend being off grounds after dark. Need a cab to get to the beach, about 15 minute ride $24 dollars each way. About 1.5hrs from the airport.
    Stayed 4 nights in Nov 2021

    10/10 Excellent

    Angel

    Traveled with partner
    Liked: Amenities, property conditions & facilities
    Good service
    Stayed 5 nights in Oct 2021

    10/10 Excellent

    ELIZABETH, lawrenceville

    Traveled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    el gym y el spa
    Stayed 4 nights in Oct 2021

    10/10 Excellent

    Sabrina del carmen

    Liked: Amenities, property conditions & facilities
    Stayed 3 nights in Sep 2021

    10/10 Excellent

    Jorge

    Traveled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    This Resort was amazing! Definitely will go back and stay at this place again. Close to the Tulum ruins and local markets, restaurants and bike rentals. Only thing is rent a car or get on a colectivo because taxis are way over priced even with the front desk trying to help you out for service.
    Stayed 7 nights in Aug 2021

    4/10 Poor

    Verified traveler

    Traveled with family
    Liked: Cleanliness, property conditions & facilities
    Overall, this was a decent hotel. The gym is probably the main draw as it is pretty impressive. However, even with very few guests there, because they only have 2 treadmills, it wasn't easy to get to use it. The pool is mainly decorative, and basically nobody uses it as it's very shallow and narrow. So if you like hanging out by the pool this is not the place for you. The main problem I had with my stay was that I accidentally booked the wrong date on the hotel (I had a overnight flight so that threw me off). I booked 2 weeks ahead of time and contacted both the hotel and Expedia the very next day. I had also booked the penthouse suite. If I had accidentally booked a studio, I might not have cared that much. After hours of talking to Expedia and the hotel, they basically both told me they were not going to do anything for me and it was my mistake and I'd have to eat the cost. I told them I was willing to change dates, get credit. Anything so I didn't lose the 280 dollars I spent for a penthouse suite I wasn't going to be there to use. In conclusion, this is a small brand hotel that doesn't really care about customer service and if they won't do anything about my mistaken booking, I don't feel they would be very accommodating about anything else. In general, I'd avoid this place and also avoid booking anything with expedia as their customer support after you make a booking is basically non-existent.
    Stayed 3 nights in Aug 2021

    2/10 Terrible

    Sandra

    Stayed 2 nights in Aug 2021

    10/10 Excellent

    mark

    Liked: Cleanliness, room comfort

    Cute diamond in the rough

    Very good place for the price. Dirt road to get there, but once there it is very nice. The ocean side bohemian-chic area is a short drive away.
    Stayed 1 night in Aug 2021

    6/10 Okay

    Verified traveler

    Traveled with partner
    Disliked: Cleanliness, property conditions & facilities
    Broken door lock. Blood on sheets. Frequent power issues. Construction every morning, impossible to sleep and noisy above. left hotel early and lost money booked another place.
    Stayed 3 nights in Jul 2021

    8/10 Good

    Montae Londale

    Stayed 4 nights in Jul 2021

    4/10 Poor

    Verified traveler

    Traveled with partner
    Liked: Property conditions & facilities
    Disliked: Amenities
    The property looked nice and seemed to have a nice pool, which we didn't use. However, it was an open pool area with no shade at all. The room was relatively clean, but had deep black scratches all over the white nightstands. In addition, the garbage in the kitchen was left completely full when we checked in. The worst part about the room was the shower. It had very low pressure and it would take a very long time to get it to hot. The water was also very difficult to adjust and we had to keep playing with the temperature as it just kept going from cold to very hot - it was challenging to find the middle point. On the 2nd day of our trip, the electricity completely went out and we had no air conditioner on a very hot and humid day. Additionally, the water pressure was non-existent, the water was barely trickling and in the middle of my shower, the water completely stopped and I couldn't even finish the shower. The management told us it would take 30 min to restore electricity, but it actually took about 5 hours. Finally, the only restaurant and bar they had in the hotel, wouldn't open until 3 pm, which was very inconvenient. Very disappointed with this hotel, as well as the experience.
    Stayed 2 nights in Jul 2021

    10/10 Excellent

    Verified traveler

    Traveled with partner, Traveled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    I loved this resort !! The staff was so kind and friendly, and the cleanliness of the resort was awesome. The only thing that was not so great was the pressure of the water from the shower and how the temperature of the shower would go from really hot to cold. The gym was phenomenal and so is the juice bar. The restaurant on site is so delicious (Thai food) I couldn’t get enough of it. They clean the pool and resort daily so swimming in the pool was enjoyable. I will definitely book here again in the future.
    Stayed 5 nights in Jul 2021

    2/10 Terrible

    Verified traveler

    Traveled with family
    Disliked: Amenities, property conditions & facilities
    Poor communication, poor service, property management not accommodating. No hot water, maintenance issues. Expedia Customer Service not helpful at all. Expedia has ignored my responses. Expedia is the worse
    Stayed 4 nights in Jul 2021

    10/10 Excellent

    Verified traveler

    Stayed 3 nights in Jul 2021

    4/10 Poor

    Verified traveler

    Disliked: Cleanliness, amenities, property conditions & facilities
    Not worth it only nice attraction is the hydrotherapy
    Stayed 5 nights in Jul 2021

    10/10 Excellent

    Verified traveler

    Traveled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    This property is just so beautiful. It’s trees all over and the layout with the pools and fountain just makes it such a zen environment. If you’re looking for a calm, quiet, and relaxing stay in Tulum, this is your place. Only thing my sister and I didn’t like was the lack of hot water from the shower. I guess because the weather is hot, they figured hot water wasn’t needed but we would have liked the option. Other than that, everything was great. There’s always a concierge at the front to answer any questions and our room was cleaned every day. Everyone is so friendly and willing to help. Of course I can’t forget my absolute favorite part of this stay: the spa! It has a hot tub, sauna, steam room, bucket showers and so much more. Always much needed after a day of exploring Tulum and doing fun activities.
    Stayed 4 nights in Jun 2021

    6/10 Okay

    Verified traveler

    Liked: Cleanliness, amenities, property conditions & facilities
    Stayed 4 nights in Jun 2021

    6/10 Okay

    Verified traveler

    Liked: Cleanliness
    Stayed 2 nights in May 2021

    2/10 Terrible

    Verified traveler

    Traveled with group, Traveled with partner
    Liked: Cleanliness, property conditions & facilities
    Avoid going to this property! I gave my ID for incidental charges, and they lost it. I was forced to travel back to the US with not ID. There is no front desk that can help when you need it, there is a “concierge” person who is not on site 24/7. I would recommend staying at a more traditional style hotel. There is only one restaurant on the property that only offers lunch and dinner, so breakfast options become a commute to another restaurant. Most excursion shuttles will also not meet you at this hotel and you have to travel to the Super Aki supermarket which is 1.5m away. The water smells bad here and the shower pressure is almost a light drip. Really avoid going here.
    Stayed 4 nights in Jun 2021

    10/10 Excellent

    Verified traveler

    Traveled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    We went in May 2021 and it was calm. Not too many other people staying there it seemed. So, there was a lot of privacy. The spa is phenomenal and the restaurant has good Thai food. Breakfast is not included. Bring plenty of cash because taxi is the only way to get around unless you rent your own vehicle, bike, moped.
    Stayed 4 nights in May 2021

    6/10 Okay

    Verified traveler

    Traveled with partner
    Liked: Cleanliness
    Big and spacious rooms in great condition. The location of this property is under development. Expect non-paved roads, dust, industrial trash in surrounding areas, and overpriced Thai restaurant on site.
    Stayed 2 nights in Apr 2021

    6/10 Okay

    Verified traveler

    Traveled with partner
    Liked: Cleanliness, amenities, property conditions & facilities
    This is an excellent place but we had some significant issues. If I were to rate this just on the property, I would give it 5 stars, but due to some issues I can honestly and fairly give it only 3 stars. PRO: -The place is huge with lots of space and awesome rooftop pool. -Beds are big and comfy. -There's a gym and spa. The gym is way more than a typical hotel gym. -Kitchen is well equipped and open. -Location is very close to downtown Tulum. -Wifi is pretty solid. CONS -We had to deal with construction noise from below us for 3 straight days until 6pm each day. That basically ruined our vacation. We were looking for peace and quiet but instead had to deal with nonstop noise. -When we got there, we had to wait 20 minutes for the concierge to arrive to give us our keys. I don't know why they couldn't have just given the keys to the front desk, which would've saved time. -When we entered the unit with the concierge, the housekeeper was still cleaning the place at 3:30pm. -The place is very clean overall, but we found cigarettes butts in the pool area. One of them was in the water. -They made it mandatory for pool workers to come in to clean every day. We wanted privacy, so we weren't happy that two guys came in every morning. -The toilets were extremely hard to flush. -Despite many issues we had to deal with, the management did nothing to make up for them. Not even a late check out at noon.
    Stayed 4 nights in Mar 2021

    10/10 Excellent

    Kandis

    Liked: Cleanliness, room comfort

    Wonderful hotel located in town.

    The hotel was very nice. The staff was helpful and very friendly . It seems the hotel is managed by an outside company so the concierge is located at a different property a few blocks away. Fernanda came after about 15 minutes from our arrival. Through WhatsApp we communicated and she arranged excursions and brought us bikes for rent that we requested. I would definitely stay at this property again . There is a nice pool as well as spa and gym. They were closed due to Covid bit looked nice all the same. The hotel is 10-15 minute bike ride from the beach.
    Stayed 5 nights in Feb 2021

    2/10 Terrible

    Verified traveler

    Traveled with group
    Disliked: Cleanliness, amenities, property conditions & facilities
    I rented three bedroom penthouse with private pool. Upon my arrival I had to wait almost one hour for a lady named Valeria Morelos to arrive who was extremely rude who was in charged of the property, when I asked for a manager she told me that she cpuld not bother owners in Europe and if I didn't like it I could leave.She wanted to charge me extra a night for additional two people eventhough we were total of four in a three bedroom penthouse. You were not allowed to listen to music after eight pm because you would get a fine.Worse vacation ever. I will not be returning here. Very dishonest.
    Stayed 2 nights in Feb 2021

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