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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property
Family-friendly hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Casita Loft Ocean View | View from room
Yoga
Beach/ocean view
Private pool
Casa Arena | In-room safe, individually decorated, individually furnished, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Breakfast included
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Place, SFER IK
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪10 min walk‬
  • Place, Tulum Beach
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Room (Casa Viento)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Viento)

  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Ground Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool (Casita Jungle, Rooftop Pool)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Coco)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Coco)

  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Arena)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Arena)

  • Sleeps 8
  • 4 King Beds

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

In-room safe, individually decorated, individually furnished, free WiFi

Room, Private Pool, Ocean View (Casita, Ground Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita) | In-room safe, individually decorated, individually furnished, free WiFi

Room, Ocean View (Casita)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Palapa)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palapa)

  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Palma)

In-room safe, individually decorated, individually furnished, free WiFi

Room (Casa Palma)

  • Sleeps 8
  • 4 King Beds

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View | In-room safe, individually decorated, individually furnished, free WiFi

Loft, Private Pool, Ocean View

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera within a short walk of Tulum National Park, Papaya Playa Project, Tulum, a Member of Design Hotels is within a mile (2 km) of other popular sights such as Tulum Beach. This 87-room, 4-star hotel has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • SFER IK - 2 min walk - 0.1 miles
  • Jaguar Park - 10 min walk - 0.5 miles
  • Tulum National Park - 10 min walk - 0.6 miles
  • Tulum Beach - 18 min walk - 1.0 mile
  • Las Palmas Public Beach - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 104 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬2 min walk
  • ‪Maya Tulum - ‬17 min walk
  • ‪Kin Toh - ‬2 min walk
  • ‪La Eufemia - ‬17 min walk
  • ‪Mateos - ‬6 min walk

About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

Family-friendly hotel on the beach, with 2 outdoor pools
Papaya Playa Project, Tulum, a Member of Design Hotels features a private beach, a full-service spa, and 2 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for USD 180 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include a nightclub, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi. Bathrooms offer rainfall showers and hair dryers. Ceiling fans, safes, and wardrobes or closets are other standard amenities.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Papaya Playa has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and facials. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with extended parking.
Property Registration Number 009-007-001572/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Frequently asked questions

Are free cancellation options available at Papaya Playa Project, Tulum, a Member of Design Hotels?

Papaya Playa Project, Tulum, a Member of Design Hotels provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Papaya Playa Project, Tulum, a Member of Design Hotels?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at Papaya Playa Project, Tulum, a Member of Design Hotels on Dec 14, 2025 start from $485.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Papaya Playa Project, Tulum, a Member of Design Hotels?

This hotel is situated in Zona Hotelera within a short 18-minute walk of Tulum Beach and also 9 minutes on foot from Tulum National Park. You'll also find Playa Paraiso and Tulum Mayan Ruins within a short drive.

Is parking available on site at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yes, secured self parking is offered for free at the hotel.

Is there a spa at Papaya Playa Project, Tulum, a Member of Design Hotels?

Spa Papaya Playa is the hotel's spa and services include Swedish massages, deep-tissue massages, and couples treatments.

Does Papaya Playa Project, Tulum, a Member of Design Hotels include a casino at the property?

No, Papaya Playa Project, Tulum, a Member of Design Hotels doesn't have a casino.

Is there an indoor pool at Papaya Playa Project, Tulum, a Member of Design Hotels?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Papaya Playa Project, Tulum, a Member of Design Hotels?

There are many amenities for couples at this hotel, including a private beach plus some guestrooms feature private pools and access to a chef.

Are there hot tubs at Papaya Playa Project, Tulum, a Member of Design Hotels?

No, this hotel doesn't have a spa tub.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have a restaurant with a breakfast menu?

Yes, Papaya Playa Project, Tulum, a Member of Design Hotels serves free breakfast (local cuisine) each morning from its restaurant.

Will Papaya Playa Project, Tulum, a Member of Design Hotels allow pets to stay free of charge?

No, pets and service animals aren't allowed at Papaya Playa Project, Tulum, a Member of Design Hotels.

Does Papaya Playa Project, Tulum, a Member of Design Hotels have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Papaya Playa Project, Tulum, a Member of Design Hotels?

The closest major airport to Papaya Playa Project, Tulum, a Member of Design Hotels is Tulum Intl. Airport (TQO), which is 28 mi away (56 minutes by car).

Are there rooms with balconies that I can book at Papaya Playa Project, Tulum, a Member of Design Hotels?

Yes, some guestrooms at this hotel offer either a balcony or a deck where guests can enjoy ocean or garden views.

Does Papaya Playa Project, Tulum, a Member of Design Hotels host weddings?

Take advantage of the wedding venue at Papaya Playa Project, Tulum, a Member of Design Hotels if you plan to say "I do" during your trip.

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 195 out of 368 reviews
Rating 8 - Good. 64 out of 368 reviews
Rating 6 - Okay. 35 out of 368 reviews
Rating 4 - Poor. 31 out of 368 reviews
Rating 2 - Terrible. 43 out of 368 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Edel

Stayed 2 nights in Aug 2025

10/10 Excellent

Keisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
Stayed 6 nights in Aug 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Ernesto

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive and poor conditions, the spa , the restaurant
Stayed 3 nights in May 2025

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and beautiful in this place i love it
Stayed 12 nights in May 2025

10/10 Excellent

Josel, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Stayed 9 nights in Mar 2025

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025

6/10 Okay

Morgan

Stayed 1 night in Dec 2024

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Morgan

Stayed 4 nights in Dec 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024

10/10 Excellent

Manfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia!
Stayed 4 nights in Nov 2024

2/10 Terrible

Sarina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place a lot
Stayed 4 nights in Aug 2024

8/10 Good

Koichi

Traveled with family
Liked: Staff & service, amenities
Facility is a bit old
Stayed 2 nights in Aug 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Kamyar

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Stayed 3 nights in Aug 2024

8/10 Good

Johnny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Stayed 5 nights in Aug 2024

8/10 Good

Myra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Stayed 3 nights in Aug 2024

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