Cielo Maya Beach Tulum

On private beach with outdoor pool, near Soliman Bay

VIP Access

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Where to?

Dates

October 2025

November 2025

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Beach/ocean view

Private beach, sun loungers, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Room service

Explore the area

TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760

Place, Cenote Manatí
‪2 min walk‬
Place, Soliman Bay
‪4 min drive‬
Place, Xel-Há Park
‪12 min drive‬
Airport, Tulum Intl. Airport (TQO)
‪69 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Wonderful

538 sq ft
1 bedroom
Ocean view
Sleeps 3
1 King Bed and 1 Twin Sofa Bed

1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed with Sofa bed, Garden Area

Exceptional

538 sq ft
Sleeps 3
1 King Bed and 1 Twin Sofa Bed

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Exceptional

538 sq ft
Sleeps 4
2 Queen Beds

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Wonderful

645 sq ft
1 bedroom
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the neighborhood

Tulum

Cielo Maya Beach Tulum places you next to Soliman Bay and a short stroll from other popular sights like Tulum National Park. This 4-star hotel has 18 rooms and welcomes guests with free breakfast, a private beach, and an outdoor pool.

What's nearby

Cenote Manatí - 2 min walk - 0.1 miles
Tulum National Park - 14 min walk - 0.8 miles
Soliman Bay - 4 min drive - 1.4 miles
Tulum Mayan Ruins - 11 min drive - 6.6 miles
Xel-Há Park - 12 min drive - 7.5 miles

Getting around

Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

‪Xula Vista Restaurant - ‬10 min drive
‪Chula Vista - ‬10 min drive
‪World Cafe - ‬7 min drive
‪Seaside Grill - ‬7 min drive
‪La Cocina Del Pueblo - ‬10 min drive

About this property

Cielo Maya Beach Tulum

On private beach with outdoor pool, near Soliman Bay

At Cielo Maya Beach Tulum, guests enjoy a private beach, an outdoor pool, and a children's pool. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 140 per vehicle one way, as well as an area shuttle. The front desk has multilingual staff that can help with securing valuables, luggage storage, and tours or tickets. Other amenities at this beach hotel include a rooftop terrace, free WiFi in public areas, and an arcade/game room.

Guests can expect free WiFi and 55-inch Smart TVs with digital channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, espresso makers, and ceiling fans.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Pool
Spa
Parking included
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
24-hour roundtrip airport shuttle (surcharge)
Area shuttle (surcharge)

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A restaurant
Free daily manager's reception
Snack bar/deli

Things to do

Arcade/game room
Bicycle rentals
Boat tours
Children's pool
Kayaking
Outdoor pool
Playground
Snorkeling
TV in common areas

Family friendly

Arcade/game room
Children's pool
In-room crib
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the bay
Picnic area
Pool loungers
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
No elevator
Well-lit path to entrance

2 floors
Mosquito nets
Smoking not allowed

Room amenities

Bedroom

Down comforter
Free crib
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Slippers
Towels provided

Entertainment

55-inch smart TV with premium digital channels
Streaming services

Food and drink

Espresso maker
Free bottled water
Limited room service
Minibar

Air conditioning
Ceiling fan
Iron/ironing board on request
Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 140 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher and a smoke detector.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

Cielo Maya Tulum

Cielo Maya Beach Tulum Hotel

Cielo Maya Hotel

Cielo Maya

Cielo Maya Beach Tulum Hotel

Cielo Maya Beach Tulum Tulum

Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

Is a free cancellation option available at Cielo Maya Beach Tulum?

Cielo Maya Beach Tulum provides free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

What's there to see around Cielo Maya Beach Tulum?

This hotel is located in Tulum, a short 1-minute walk from Soliman Bay and also 12 minutes on foot from Tulum National Park. You'll also find Cenote Manatí and Jaguar Park less than a mile away.

Is parking available on site at Cielo Maya Beach Tulum?

No, this hotel doesn't offer parking.

Is there a spa at Cielo Maya Beach Tulum?

Spa services at the hotel include hot stone massages, sports massages, aromatherapy, and couples treatments.

Does Cielo Maya Beach Tulum have a casino?

No, Cielo Maya Beach Tulum doesn't have a casino.

Will I find an indoor pool at Cielo Maya Beach Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Cielo Maya Beach Tulum?

This waterfront hotel offers plenty of amenities for couples including a private beach, an outdoor pool, and a bar.

Does Cielo Maya Beach Tulum have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Cielo Maya Beach Tulum feature a restaurant that includes a breakfast menu?

Yes, Cielo Maya Beach Tulum serves free cooked-to-order breakfasts each morning from its restaurant.

Does Cielo Maya Beach Tulum allow pets to stay free of charge?

No, pets and service animals aren't allowed at Cielo Maya Beach Tulum.

Does Cielo Maya Beach Tulum have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Cielo Maya Beach Tulum?

The closest major airport to Cielo Maya Beach Tulum is Tulum Intl. Airport (TQO), which is about 18.8 mi away.

Can I book a room with a balcony at Cielo Maya Beach Tulum?

Yes, some guestrooms at this hotel offer either a furnished balcony or a terrace where guests can enjoy ocean or garden views.

Cielo Maya Beach Tulum Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

4/10 Poor

Maribel

Jul 4, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Christian Joan

Traveled with family

Jun 25, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property location is greant

Stayed 8 nights in Jun 2025

10/10 Excellent

Kristin

Traveled with group

Jun 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jun 2025

6/10 Okay

Marisela

Traveled with partner

Jun 18, 2025

Unable to get in the beach. Very disappointing

Stayed 1 night in Jun 2025

10/10 Excellent

Maisam

Jun 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch service

Picturesque hotel I booked it for my photoshoot. Location is in a more remote part of Tulum not the most accessible but on the upside food was more reasonabley priced than other hotels. The Customer service was above & beyond.

Stayed 2 nights in Jun 2025

10/10 Excellent

Therese

Traveled with group

Jun 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Oceanfront with piers accessible to guests. Beautiful, clean swimming pool with hanging chairs and waterfall. Clean spacious rooms. Breakfast included. Restaurant on-site with delicious food. Massage service on-site. I highly recommend the massage.

Stayed 2 nights in Jun 2025

4/10 Poor

Sohrat

Jun 7, 2025

Disliked: Amenities, property conditions & facilities

While the hotel advertises free breakfast, the waiter at the restaurant imposes a 15% mandatory tip on the menu price of the breakfast items which are already unreasonably high. Our room also did not have hot water and when I brought it up to the staff members, they said to let the water run for 15 minutes. We’ve tried to do that and still failed to get hot water.

Stayed 3 nights in Jun 2025

8/10 Good

Del

Traveled with partner

Jun 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice & quiet place for couples really recommended.

Stayed 6 nights in May 2025

10/10 Excellent

Azadeh

Traveled with partner

Jun 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing experience friendly staff beautiful view breakfast was ok but pool was astonishing. Fre Kayak and snorkeling equipment are big added values. Enjoy your travel to this beautiful place. Also the tours they recommend are very good. Izaac is amazingly helpful. Kudos.

Stayed 3 nights in May 2025

10/10 Excellent

Jaime, El Paso

Traveled with partner

May 21, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent place Beatiful beach hotel Very courteous staff Tasty food

Stayed 2 nights in May 2025

10/10 Excellent

Arianna

May 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff were very helpful and attentive. The room was just right. Breakfast included made the start of the day easier. Water and beach area was quiet and secluded; sometimes difficult to find on the Riviera Maya these days as the area has been somewhat overdeveloped. You will want a car to comfortably navigate seeing the sights as staying only at the hotel or walking around would be a little limiting for stays lasting more than a weekend (taxis available at the end of the street. pricing we heard was a little more than you might think). Hotel restaurant doesn’t compete with neighborhood restaurants, buts that’s ok as you can easily walk down the street to eat at some very good and interesting spots. Safety is very good, the road has a full time guard station who checks in every person. Definitely worth paying a visit and enjoying. If you’re a beach person, the water in this area can be a little challenging with waves, current, rocks, and the continuing presence of sargasm, but that didn’t negatively impact the overall visit for us, as we enjoyed the beach anyway.

Stayed 7 nights in Mar 2025

10/10 Excellent

Ebony L.

May 18, 2025

Stayed 2 nights in May 2025

8/10 Good

Luz M

May 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in May 2025

8/10 Good

Michaela Dawn

May 13, 2025

Liked: Staff & service

Had a lovely stay! The staff were very helpful and kind. The food was mediocre but there are a few restaurants a few steps away to try as well.

Stayed 7 nights in Apr 2025

10/10 Excellent

Magdalini

May 11, 2025

Stayed 1 night in May 2025

10/10 Excellent

Edwina

Apr 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Lori

Apr 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Venus

Traveled with family

Apr 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place. Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.

Stayed 2 nights in Apr 2025

4/10 Poor

Darren

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.

Stayed 3 nights in Apr 2025

10/10 Excellent

Claire

Apr 15, 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Ashleigh

Traveled with group

Apr 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My sister recently stayed at Cielo Maya for a week & loved it!

Stayed 6 nights in Apr 2025

10/10 Excellent

Katia

Traveled with partner

Apr 12, 2025

Liked: Amenities

The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.

Stayed 2 nights in Apr 2025

10/10 Excellent

Jerome

Traveled with partner

Apr 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great stay. Staff were excellent. Isaac was especially helpful

Stayed 13 nights in Mar 2025

10/10 Excellent

Erikha Amaliz

Traveled with partner

Apr 7, 2025

Liked: Staff & service, amenities, property conditions & facilities

My boyfriend and I had the best time here! The staff was amazing, there was a lot to do nearby as well 10/10 would recommend

Stayed 4 nights in Mar 2025

10/10 Excellent

Meredith

Apr 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend this stay

We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.