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I just called the inn to try to make a reservation and didn't know I was speaking with the owner. She was so rude during both calls (first I called to check availability and prices; then called to make a reservation). Since I didn't know it was the owner, I asked to speak with the manager. She identified herself as the owner and stated she doesn't think this place was for me and was canceling the reservation. Beware of this one! I have never been spoken to so rudely. Just glad I found out now before this lack of civility ruined our weekend getaway.
Buyer beware! We should have read reviews before booking. We chose to stay here as part of a room for a wedding at the inns wedding venue (which is why we didn’t look at reviews, as we normally would). Before arriving, all I knew was that my friends wedding coordinator, Pam, was causing all sorts of issues for them. I knew she was in some way involved with the inn, as well as the ranch they were marrying at. The bride and groom told us in advance to pay for the hotel with cash or check because we would incur a 5% credit card fee otherwise. Upon check in, Pam (owner/hotel host/wedding coordinator) asked for my credit card I had reserved the room with. I handed it over and she immediately swiped it. I asked if she just charged it and yes, she did. I asked her about the 5% charge and she said “yes, the 5% charge will be charged to the wedding couple”. I told her the couple had kindly asked us to pay with cash or check to avoid that and I had a check ready to go. She said she didn’t accept checks. I told her I could get her cash the next day but she made a big deal that the register needed to be closed that night and I had no choice. I told her to please charge me the fee then, as I didn’t want the bride and groom stuck with an unexpected fee. She told me there was no way. (In the end, I settled with the bride and groom). We arrived at our room and I realized it was not the suite I had paid for. Instead, it was a studio. When I called to book, I asked for a suite and understood it would be $195. Our confirmation took 2 weeks to arrive by email and this was after I called back to request it. I went back to the check in desk and told Pam that we were in the wrong room. She checked her records (which is scribbles on paper) and told me I paid for a studio. I pulled up both the document the couple sent out to their guests with the rates provided by the Inn (which Pam states she’s never seen before - it was an exact copy/paste of her website, room descriptions and all) stating “someone made that all up”. I also pulled up her website that reflected the same rates. I also pulled up Expedia, Hotels.com and AirBNB, whom she lists with. The studio peek season rate was $175 and the suite $195. I had just been charged $195 at check in, so I kindly asked for a refund of the extra $20/night or be moved to the suite. She stated she had 1 suite available but we’d have to pay $225 for it, as those are her current rates. Again, I showed her the website I pulled up that was current and she said “that’s not what I go by”. She pulled up her “website” on her own computer - which is not published online. Both myself and my husband kept explaining that she couldn’t do what she was doing, but she kept talking herself in circles to the point that she started to contradict herself. She made a comment later in the conversation stating she did not have anything else to offer us, but when I told her she had just said she did have a suite, she responded “oh yeah, I do”. She talked over me numerous times and has the audacity to call me “missy” and screamed at me that I was in the wrong. In the end, I asked her to refund us so we could leave and go elsewhere, to which she replied “I will charge the wedding couple for your room”. We had to stay because I wasn’t doing that to our friends and what was the point if I wasn’t taking something away from Pam? She was still getting our money either way. Later that night, I found out that when the bride and groom were doing their final walk through with Pam, she had given away the BIG surprise that the groom had planned for the bride (riding in a horse and carriage to the ceremony). She stated “Oh, I didn’t know she had no idea.” Pam was an absolute night mare. I hope more guests read these reviews to understand what they can avoid getting themselves into. Every review on here that is critical of Pam is true. This is not an issue of personality difference, Pam is this way with everyone.
We went here for a wine tasting a few years ago and fell in love with the views and red wine, so we had to come back and stay at the inn! Overall the room was fine, but there were some things that could easily be fixed to make the stay even better. 1- The AC unit was too small for the large room so we had to keep it on high the whole time, making it very loud, and we were still warm. The bathroom never quite got cool enough. 2- One window had no curtain and another had the curtain installed over the trim. This let a lot of light into the room making it hard to fall asleep and would wake us up pretty early. 3- Staff did not seem to be on the same page with certain things. Some told us we got a free tasting every day while others said it’s just the first day. When we got there we were told there was quiche for breakfast and when I went down the next day I was told it’s just muffins during the week. 4- I got eaten alive every time I was outside. I know bugs are especially bad this year because we’ve gotten so much rain, but most places spray for the bugs so it’s not so bad. I wish they would do that here. Those issues would not stop us from coming back. We still really enjoyed our visit, but for the price, I’d think those things would not be issues and hope they’ll be addressed in the future.
We are frequent visitors of the winery and adore a couple of the wine servers but this was the first time staying here. First off the check in. No one welcomes you. The guy seemed very uninterested and rude. Secondly the coffee was contaminated and the same guy from check in kept trying to serve it. After many requests and several pours of disgusting coffee which my husband would show him from his cup after each of his pour he finally poured a fresh pot from a fresh container and voila no curdling or sediment. Also no apology with that no curdle. Next. The room. It was very basic. THAT IS BEING KIND. Terrible furniture. Bed very uncomfortable. This room could be so much better. A little decor and ten minutes of adding some touches is all it would take. Very very disappointing. The last complaint would be the younger wine server that was “ put out” by having to pour us a glass of wine to take to our room because it was 6:45 and it closes at 7:00. She wanted out of there and was unconvinced that we actually brought her business with a couple that cane and made a special trip to French Valley that had never been there. She kept telling us as I asked politely and APOLOGIZED for having a glass of wine that we couldn’t have red or several others because she PUT THEM AWAY. she mentioned several times how things were put away and they were closed. Rolled her eyes even. Nice. Real nice. There are 2 wine servers that are GREAT and do not want to take away from that. We thank them. Ambience great. Just very disappointed with this stay.
We were on our way to Omena and noticed this place and decided to stop and have a glass of wine. Wow ! What a find, the staff was super friendly and the atmosphere was excellent. We can't wait to go back with the boat and tie up at their dock to enjoy some wine and pizza this summer.
My friend and I Had a very bad experience with this hotel. Upon arriving, we were shown to our room. There was fecal/poop stains in and on the toilet and room was overall dirty. Upon asking for another room we were told they didn't have any. Owner was gone but we were able to talked to her on the phone. Pam was very rude the phone and told us that there wasn't any other rooms an if we didn't like it to leave her hotel that we were not allowed to stay there that night and she would reimburse 2 night of the three we had to sign up for. We did leave but never were never reimbursed and our owed $874. Pam lied in a letter to American express as well to again delay reimbursement. Do not stay here. We were told this same type of thing happened earlier that day. Employee told us to tell someone as this happens often.
My mom and I stayed here for a girls weekend and had a fabulous time! The staff was wonderful, friendly and helpful. We have traveled throughout Europe and the Vineyard Inn reminds us the places we stayed there. Beautiful views, pretty beachfront for swimming or docking your boat. The room was lovely, newly renovated, with French touches, and the breakfast was delicious. We give this Inn the highest recommendation possible.
We couldn't believe how dirty and over priced this hotel was. The complimentary toiletries were already used, the bathroom was outdated and dirty. The spare pillow had fresh blood staines on, the carpet was not fitted to the room. The carpet outside the room looked like it had never been vacuumed. Breakfast was old cold pizzas and it was no where near a vineyard. We really can't think of any good points to this hotel
The Vinyard Inn is on a lovely stretch of Suttons Bay. The grounds are beautiful. Everything was clean and well maintained. The room was nice, if a little inconsistent. The bed was a beautifully carved wood sleigh style. The rest of the room was kind of done "on the cheap". Not bad, just a little chintzy. That having been said, I would recommend the Inn.
Paid $195 for a "suite" Was just a room with bad laminate flooring that buckled when you walked on it Very cheap looking and feeling. The outdoor area on the lake was nice They advertise the great pizza Comes in one size only $50 followers r a pizza and wine Pizza only adequate and only because we were really hungry
The Vineyard Inn on Suttons Bay places you adjacent to Grand Traverse Bay. This 12-room, 3-star inn has a beach bar, a winery, and free in-room WiFi.
All of The Vineyard Inn on Suttons Bay's 12 rooms are air-conditioned and have an array of amenities, including balconies or patios, coffee makers, and desks. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries.
Guests staying at The Vineyard Inn on Suttons Bay enjoy a winery, free WiFi in public areas, and a terrace. Free parking is included with your stay. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Other amenities at this beach inn include wedding services, a picnic area, and barbecue grills.