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City Oasis Inn Townsville, SureStay Collection by BW

Property class: 4

Choose dates to view prices

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

A clear pool surrounded by tropical vegetation and a small waterfall.
A modern living room with a flat-screen TV, a sofa, a dining area with chairs, a staircase, and a ceiling fan.
A modern kitchen with white cabinets, a microwave, a refrigerator, and a dining area with wooden chairs and a table.
A wooden play structure with a slide in a park.
A wooden play structure with a slide in a lush garden setting.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queens Gardens
    ‪8 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (Pet Friendly)

A hotel room with two beds, a ceiling fan, a small kitchenette, and a dining area.

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Kitchenette

A hotel room with a large bed, bedside tables with lamps, a desk with a chair, a refrigerator, and a window with curtains.

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with two beds, a ceiling fan, an air conditioning unit, a TV, and a window with curtains.

Standard Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Apartment, 1 Queen Bed

A modern living room with a flat-screen TV, a sofa, a dining area with chairs, a staircase, and a ceiling fan.

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

A hotel room with two beds, a desk, a chair, a lamp, and a ceiling fan.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Family Room

A bedroom with a bed, a nightstand, a window with curtains, and a door leading to a balcony.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

A hotel room with a bed, a sofa, a desk, and a ceiling fan.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Traditional Cottage

A bedroom with a quilted bedspread, two bedside lamps, a metal bed frame, a wooden ladder, and wall-mounted butterfly art.

Traditional Cottage

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment

Television

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Room

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Townsville

City Oasis Inn Townsville, SureStay Collection by BW places you within a 15-minute stroll of popular sights such as Castle Hill and Queens Gardens. This 4-star hotel has 42 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queens Gardens - 8 min walk - 0.5 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Queensland Country Bank Stadium - 16 min walk - 0.9 miles
  • Strand Park - 18 min walk - 1.0 mile

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 16 min drive

Restaurants

  • ‪Heydeys - ‬8 min walk
  • ‪Polola - ‬7 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Shaw and Co - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

At City Oasis Inn Townsville, SureStay Collection by BW, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a hot tub, a business center, and a computer station.
Guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and ceiling fans.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: AUD 8 to 35 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 33 per night
  • Cribs/infant beds are available for AUD 25 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 35 for adults, and AUD 5 to 25 for children
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Parking has height restrictions.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

What can I see near City Oasis Inn Townsville, SureStay Collection by BW?

Located steps from Catholic Diocese of Townsville, this hotel is in Townsville, and within a 10-minute walk of Castle Hill and Cotters Market. You'll also find The Strand Beach and Queensland Country Bank Stadium less than a mile away.

How much does it cost to stay at City Oasis Inn Townsville, SureStay Collection by BW?

As of Oct 30, 2026, prices found for a 1-night stay for 2 adults at City Oasis Inn Townsville, SureStay Collection by BW on Nov 29, 2026 start from $98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does City Oasis Inn Townsville, SureStay Collection by BW include a casino at the property?

No, City Oasis Inn Townsville, SureStay Collection by BW doesn't have a casino.

Will I find an indoor pool at City Oasis Inn Townsville, SureStay Collection by BW?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Does City Oasis Inn Townsville, SureStay Collection by BW have a restaurant that serves breakfast?

Yes, City Oasis Inn Townsville, SureStay Collection by BW serves a cooked-to-order breakfast for a surcharge on weekday mornings at Sidewalk Cafe & Bar.

Will City Oasis Inn Townsville, SureStay Collection by BW allow pets to stay for free?

Yes, dogs can stay for free at City Oasis Inn Townsville, SureStay Collection by BW.

How far is the airport from City Oasis Inn Townsville, SureStay Collection by BW?

The closest major airport to City Oasis Inn Townsville, SureStay Collection by BW is Townsville, QLD (TSV), which is 4.1 mi away (16 minutes by car).

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 254 out of 555 reviews
Rating 8 - Good. 233 out of 555 reviews
Rating 6 - Okay. 43 out of 555 reviews
Rating 4 - Poor. 20 out of 555 reviews
Rating 2 - Terrible. 5 out of 555 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Location is good to access both the Strand and Flinders St
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well located motel in Townsville city. Great staff and clean, modern rooms. We have stayed here several times in the past and will do so again. A bit expensive but we could take our little dog and we can't fault the place.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Great place to stay
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Friendly staff, a nice pool area, and on-site parking available. Unfortunately, my bed sheets had stains, the shower in my room had no hot water and was only lukewarm, and the hotel is very noisy with thin walls.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, lovely staff, would definitely stay again
Stayed 13 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

The pool and BBQ area was so relaxing 😌
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our vacation. Close to the Townsville CBD and walkable to many places we were attracted to when planning our stay.
Stayed 7 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good room and friendly staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely & very accommodating. Thoroughly enjoyed our stay & would stay again
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
very clean, staff & management very helpful with late check in, fully recommend
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stop here for the night. Nice rooms, staff and service.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Best Western hotel in Townsville city
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very nice!
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa are great. The staff are warm, friendly and flexible
Stayed 2 nights in Feb 2025