See all properties

City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property

Choose dates to view prices

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, sun loungers
Executive Apartment, 1 Queen Bed | Private kitchen | Fridge, coffee/tea maker, electric kettle
Family Room | In-room safe, desk, laptop workspace, blackout drapes
Reception
Sports facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
143 Wills Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queens Gardens
    ‪8 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪20 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Room, Multiple Beds (Pet Friendly)

Standard Room, Multiple Beds (Pet Friendly) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds (Pet Friendly)

8.8 out of 10
Excellent
(6 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Kitchenette

Executive Kitchenette | In-room safe, desk, laptop workspace, blackout drapes

Executive Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed | Living area

Executive Apartment, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | In-room safe, desk, laptop workspace, blackout drapes

Family Room

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Family Room

Family Room | In-room safe, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

Family Room | In-room safe, desk, laptop workspace, blackout drapes

Family Room

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Traditional Cottage

Traditional Cottage | In-room safe, desk, laptop workspace, blackout drapes

Traditional Cottage

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment

In-room safe, desk, laptop workspace, blackout drapes

Standard Apartment

  • 3 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

Executive Room

  • Sleeps 2

Standard Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, blackout drapes

Standard Room

9.4 out of 10
Exceptional
(19 reviews)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

1 Double Bed 1 Bunk Bed, Non-Smoking, Standard Room, Family Room, Kitchenette, Air-Conditioned

  • Sleeps 4

1 Double 1 Single, Non-Smoking, Pet Friendly Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

1 Double Bed 2 Bunk Beds, Non-Smoking, Standard Room, Family Room, Walk In Shower, Air-Conditioned

  • Sleeps 6

2 Queen 1 Bunk Bed, Non-Smoking, Executive Room, Family Room, Wi-Fi, Air-Conditioned

  • Sleeps 6

Split Level One Bedroom Queen Bed Apartment With Full Kitchen Bathtub-Non Smoking

  • Sleeps 2

Executive 1 Queen Bed Suite Room With Kitchen Bathtub Wifi Non Smoking

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Standard Room, Work Desk, Wi-Fi, Walk In Shower, Air-Conditioned

  • Sleeps 3

Loft

  • Sleeps 2

Deluxe Family Room

  • Sleeps 6

Standard Apartment

  • Sleeps 8

Standard Room, Multiple Beds (Pet Friendly)

  • Sleeps 3

Family Room

  • Sleeps 6

About the neighborhood

Townsville

City Oasis Inn Townsville, SureStay Collection by BW places you within a 15-minute stroll of popular sights such as Castle Hill and Queens Gardens. This 4-star hotel has 42 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queens Gardens - 8 min walk - 0.5 miles
  • The Strand Beach - 11 min walk - 0.6 miles
  • Strand Park - 18 min walk - 1.0 mile
  • Magnetic Island Ferry Terminal - 20 min walk - 1.1 miles

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 16 min drive

Restaurants

  • ‪A Touch of Salt - ‬8 min walk
  • ‪Pedlar Project - ‬7 min walk
  • ‪Cafe Spuntino - ‬4 min walk
  • ‪City Lane - ‬7 min walk
  • ‪City Life Cafe - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

At City Oasis Inn Townsville, SureStay Collection by BW, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a hot tub, a business center, and a computer station.
Guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and ceiling fans.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Executive Studio Suite, 1 King Bed | 1 bedroom, desk, iron/ironing board, free WiFi
Madison Plaza Townsville
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
7.2 out of 10, Good, 1,001 reviews
$68 nightly
The price is $75
Mar 5 - Mar 6
Total with taxes and fees
Madison Plaza Townsville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (AUD 7.50 per night)

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: AUD 8 to 25 for adults and AUD 5 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 33 per night
  • Cribs/infant beds are available for AUD 25 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 25 per night
  • Rollaway bed fee: AUD 33 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: noon
  • Check-out: 10 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville SureStay Collection by BW
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

Frequently asked questions

What can I see near City Oasis Inn Townsville, SureStay Collection by BW?

Located steps from Catholic Diocese of Townsville, this hotel is in Townsville, and within a 10-minute walk of Castle Hill and Perc Tucker Regional Gallery. You'll also find The Strand Beach and Strand Waterpark less than a mile away.

Is parking available on site at City Oasis Inn Townsville, SureStay Collection by BW?

Yes, self parking is offered for free at the hotel. Extended parking is available for AUD 7.5 per night.

Does City Oasis Inn Townsville, SureStay Collection by BW include a casino at the property?

No, City Oasis Inn Townsville, SureStay Collection by BW doesn't have a casino.

Will I find an indoor pool at City Oasis Inn Townsville, SureStay Collection by BW?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about City Oasis Inn Townsville, SureStay Collection by BW?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant with al fresco dining.

Does City Oasis Inn Townsville, SureStay Collection by BW have a hot tub?

Yes, this hotel has a spa tub.

Does City Oasis Inn Townsville, SureStay Collection by BW have a restaurant that serves breakfast?

Yes, City Oasis Inn Townsville, SureStay Collection by BW serves a cooked-to-order breakfast for a surcharge on weekday mornings at Sidewalk Cafe & Bar.

Will City Oasis Inn Townsville, SureStay Collection by BW allow pets to stay for free?

Yes, dogs can stay for free at City Oasis Inn Townsville, SureStay Collection by BW.

Are there connecting rooms at City Oasis Inn Townsville, SureStay Collection by BW?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from City Oasis Inn Townsville, SureStay Collection by BW?

The closest major airport to City Oasis Inn Townsville, SureStay Collection by BW is Townsville, QLD (TSV), which is 4.1 mi away (16 minutes by car).

Are there rooms with balconies at City Oasis Inn Townsville, SureStay Collection by BW?

Yes, some guestrooms at this hotel offer a deck where guests can enjoy garden or pool views.

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 534 reviews
Rating 8 - Good. 227 out of 534 reviews
Rating 6 - Okay. 40 out of 534 reviews
Rating 4 - Poor. 20 out of 534 reviews
Rating 2 - Terrible. 5 out of 534 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kloe

Stayed 1 night in Nov 2025

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness
Dark & dingy. 3 inch cockroach. Enough said.
Stayed 1 night in Nov 2025

4/10 Poor

Ian

Traveled with family and small children
Disliked: Amenities
The room was tiny and the bathroom was barely bigger than a wardrobe, also there was no sink in the bathroom and all teeth cleaning, shaving etc.. had to be done in the small sink in the kitchen.
Stayed 4 nights in Nov 2025

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and clean pool was awesome
Stayed 2 nights in Nov 2025

8/10 Good

jodi

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when in Townsville. This time I stayed in a larger room which had a bath. Loved my soak. Also brought my dog this time which is fantastic. The grounds are well looked after. Cafe is good for breakfast. Staff are always friendly and helpful. My only suggestions would be a handrail for the spa and pool. I’ve had a knee operation and can’t hop in the spa and pool as I can’t get myself out of it without a rail. I would love to get in it. I’m sure there are other travellers like me. Also some cookies with the tea & coffee sachets would be great. See you next time
Stayed 1 night in Nov 2025

10/10 Excellent

Tenneil

Stayed 3 nights in Oct 2025

8/10 Good

Iain

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
staff were really helpful, providing good information on the town. Easy to park, room was good and spacious, clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean room
Stayed 1 night in Sep 2025

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected and beyond. Liked the discrete swimming pool/spa.
Stayed 3 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfy and it was quiet. There's no elevator, but it's only two flights to the top floor. As a car-free traveller, I liked the central location and got everywhere by walking and city bus.
Stayed 4 nights in Sep 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff,easy check in & out. Tranquil surroundings loved the pool area. Room was spacious.
Stayed 2 nights in Sep 2025

8/10 Good

Rachel

Stayed 1 night in Sep 2025

8/10 Good

Glenn

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Callum

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff and clean tidy facilities
Stayed 2 nights in Aug 2025

8/10 Good

jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great little gem. I stayed in a standard room with a QB & SB. It was fine for the night. Ground floor with parking at front door. Comfortable bed. Gorgeous garden and pool area. Also free entry to Strand Gym and Tobruk Baths. Also has pet friendly rooms. Cafe open for breakfast has the basics needed. Friendly staff. Enjoyed my stay after a long flight. Have already booked to stay again. Good value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we expected for the price. Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sio

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Aug 2025

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, amenities
Quite and in walking distance to city centre
Stayed 3 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, great proximity to fun stuff in town.
Stayed 1 night in Jul 2025

10/10 Excellent

Marie-Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Clean and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Jane

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2025

8/10 Good

Gareth

Stayed 1 night in Jul 2025

10/10 Excellent

Lawrie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is so pleasing to see owners and staff who take pride in the appearance and maintenance of a property. This is spotlessly clean and you can see that maintenance is a high priority. Nothing was a problem and the location was ideal for my work. Value for money and such friendly service. Congratulations to everyone involved.
Stayed 3 nights in Jul 2025

4/10 Poor

Kelly

Traveled with group
Liked: Cleanliness
The staff were rather rude, told we couldnt have anyone but us in the room we paid for! There's NO elevator. Took two of us 45 minutes to get everything up to our room on the 2nd floor. The door at the top kept closing, it's a one way door, so had to walk around and go through from the front. The room onky had a tiny fridge & a kettle, no spoons, plates etc. A few small glasses in the fridge. Someone quietly slipped the "house rules" under out door. No knock just found it when we went to go out. We didn't hear anyone! Weird vibes.
Stayed 1 night in Jun 2025

6/10 Okay

Kylie-maree

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception friendly. Fan wasnt working, moved to a downgraded room from one we paid for.
Stayed 1 night in Jun 2025

Hotels

Flights

Packages