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Shangri-La Toronto

5.0 star property
VIP Access

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Photo gallery for Shangri-La Toronto

Exterior
Creator video - submitted by Volha’s Travel Vault
Meeting facility
Terrace/patio
Ballroom

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
188 University Avenue, Toronto, ON, M5H 0A3
  • Place, Queen Street West
    ‪2 min walk‬
  • Place, CF Toronto Eaton Centre
    ‪6 min walk‬
  • Place, Rogers Centre
    ‪11 min walk‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(31 reviews)
  • City view
  • 520 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(15 reviews)
  • City view
  • 550 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 820 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(22 reviews)
  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Queen Beds

9.6 out of 10
Exceptional
(14 reviews)
  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Owner)

Premium bedding, minibar, in-room safe, desk

Suite (Owner)

  • City view
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

Premium Suite | Premium bedding, minibar, in-room safe, desk

Premium Suite

  • City view
  • 940 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Shangri-La)

Suite (Shangri-La) | Premium bedding, minibar, in-room safe, desk

Suite (Shangri-La)

  • City view
  • 2200 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Terrace

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (View)

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Garden)

Suite (Garden) | Premium bedding, minibar, in-room safe, desk

Suite (Garden)

  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Toronto

Located in Downtown Toronto, Shangri-La Toronto is within a 5-minute walk of Queen Street West and within 15 minutes of other popular attractions like CF Toronto Eaton Centre. This 5-star hotel has 202 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • Queen Street West - 2 min walk - 0.1 miles
  • Nathan Phillips Square - 3 min walk - 0.2 miles
  • CF Toronto Eaton Centre - 6 min walk - 0.4 miles
  • Metro Toronto Convention Centre - 8 min walk - 0.5 miles
  • Rogers Centre - 11 min walk - 0.6 miles

Getting around

  • St Andrew Station - 2 min walk
  • Union Station - 8 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬3 min walk
  • ‪Frenchy Bar et Brasserie - ‬2 min walk
  • ‪Pizzeria Libretto - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Sam James Coffee Bar (SJCB) - ‬3 min walk

About this property

Shangri-La Toronto

At Shangri-La Toronto, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is CAD 68 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for CAD 238 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect to find free WiFi and 48-inch LCD TVs with satellite channels and pay movies. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include iPads, minibars, and coffee makers.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Exterior
Fairmont Royal York
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  • Pool
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  • Pet friendly
  • Restaurant
9.0 out of 10, Wonderful, 8,167 reviews
$245 nightly
The price is $301
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bosk
  • Giovane Caffe
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 66 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 19

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests driving to the property should contact this property in advance (e.g., directions)

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 27 to June 5:
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 125 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 1 total (50 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 238 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Shangri-la Toronto

Shangri-la Hotel Toronto

Shangri-la Toronto

Shangri-la Toronto Hotel

Toronto Hotel Shangri-la

Toronto Shangri-la

Toronto Shangri-la Hotel

Shangri la Hotel Toronto

Frequently asked questions

Is a free cancellation option available at Shangri-La Toronto?

Shangri-La Toronto provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Shangri-La Toronto?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Toronto on Jun 10, 2026 start from $629, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Shangri-La Toronto?

This hotel is situated in Downtown Toronto, just steps from Queen Street West, and within a 10-minute walk of CF Toronto Eaton Centre and Downtown Yonge. You'll also find Scotiabank Arena and Rogers Centre less than a mile away.

Is there parking available at Shangri-La Toronto?

Yes, valet parking is offered for CAD 68 per night with in/out privileges. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is a spa located at Shangri-La Toronto?

Miraj Hammam Spa is the hotel's spa and services include hot stone massages, sports massages, body wraps, and hydrotherapy.

Does Shangri-La Toronto have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, an al fresco restaurant, and deep-tissue massages at this hotel.

Does Shangri-La Toronto feature a casino at the property?

No, Shangri-La Toronto doesn't have a casino.

Will I find an indoor pool at Shangri-La Toronto?

Yes, this hotel has an indoor pool along with a hot tub.

What will couples enjoy most about a stay at Shangri-La Toronto?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an indoor pool, and 2 bars/lounges.

Are there hot tubs at Shangri-La Toronto?

No, but this hotel does have a sauna.

Does Shangri-La Toronto have a restaurant with a breakfast menu?

Yes, Shangri-La Toronto has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Will Shangri-La Toronto allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Shangri-La Toronto for a fee of CAD 125 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Shangri-La Toronto?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Shangri-La Toronto?

The closest major airport to Shangri-La Toronto is Billy Bishop Toronto City Airport (YTZ), which is 2 mi away (12 minutes by car). Another top airport is Toronto Pearson Intl. Airport (YYZ), which is located 16.9 mi away (35-minute drive).

Are there rooms with balconies at Shangri-La Toronto?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy city and garden views.

Does Shangri-La Toronto offer wedding services?

Take advantage of the wedding venue at Shangri-La Toronto if you plan to say "I do" during your trip.

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1098 out of 1280 reviews
Rating 8 - Good. 105 out of 1280 reviews
Rating 6 - Okay. 46 out of 1280 reviews
Rating 4 - Poor. 11 out of 1280 reviews
Rating 2 - Terrible. 20 out of 1280 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rayshaud

Liked: Cleanliness, amenities, property conditions & facilities
Yes amazing stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Siva

Liked: Cleanliness, staff & service, amenities
Great room and wonderful service.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, amenities
Great service and super rooms
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. Great staff with accommodating check in/ check out availability.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kaylin

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless and staff was so friendly and attentive
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jian

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
5 star service across the board. Hotel was beautiful, staff were lovely and the facilities were impeccable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

KC

Liked: Cleanliness, staff & service, amenities
Everything was incredible
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nanette

Liked: Cleanliness, property conditions & facilities
The hotel was beautiful. Upgraded to a suite and the room was meticulously clean and modern. The staff made us feel very welcome and we were very happy with our stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Charlene

Everything about the stay was fantastic! We will definitely stay here again when in Toronto!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, beautiful hotel!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Aleigha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chantal

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous and the staff were all so lovely and nice. The lounge was gorgeous and the live music was fantastic. The hotel was within walking distance to several theaters and other attractions, would definitely recommend.
Stayed 1 night in Jan 2026
Verified

8/10 Good

AiMee

Liked: Cleanliness, staff & service
Check in staff were nice. It took some time for them to allocate a room to me but they were pleasant.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Service was great, room was spotless, room service food was delicious. The bed was very firm, boarder uncomfortable but if you like a firm mattress then this might be a non-issue.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Accommodating staff, clean rooms. Quick service.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. It was clean and beautiful with very friendly and helpful staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
Great location. Excellent service from all staff. Great room. Very good breakfasts.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Pax

Liked: Cleanliness, amenities, property conditions & facilities
Great location, amazing room and wonderful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Good staycation with water therapy(pool, steam room and sauna), comfortable bed, impeccable service, living up to the Shangrila standard
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room and very friendly staff!!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Bikash

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, outstanding services.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
Was awaesome
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities
I thought this was really Lux for the price, the service in the lounge was a little spotty but really nice servers. It was so quiet I had the best sleep and the room amenities were 5 star. I would stay again and soon.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Val

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2026