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Holiday Inn Toronto Yorkdale

3.5 out of 5.0

Recent guest reviews

Very helpful and professional staff. Reasonably good quality services but wifi quality needs improvement. Homely feeling.

I had booked this hotel with Orbitz. For a price specified except parking charges but up to this time I'm still going to dispute it with my Visa card coz they keep charging me everyday of my stay when all they should charge is the parking . I'm so disappointed with this hotel . Another instance during breakfast coz part of our booking with Orbitz was breakfast so the hotel gave us vouchers for this , the first day with breakfast food was excellent and everything was great but on the second day as we presented our voucher with the server she told us to keep it which we did. We enjoyed our breakfast and left to go to the lobby. All of a sudden here comes another server saying we did not pay for our breakfast. I showed her our voucher and told her the other server said we could keep it . We were so embarrassed by that incident. They need to communicate with each other before embarrassing the guests .

Relaxing and comfortable accommodations. Parking not the greatest. Had problems getting in and out of the parking lot. Hotel was old, but seemed clean and well taken care of. The first room they gave us had a bag of garbage in front of the door which we had to move. When we opened the door, the maid met us and said the roon was not ready yet and we would have to go back to the desk and get another room. Wasn't too happy about that.

Rooms and hall are dated, they charge you to park which was a major turn off

Parking is not the greatest. You have to enter through a car dealership and then exit by going around the back of the hotel.

Just ok, the entrance to the hotel by car is a mess.

Stayed at this hotel for a weekend getaway with family. Location was great, right across from Yorkdale Shopping Center, short walk to the Subway through the shopping center to access the TTC Line 1 with easy access to downtown attractions, and convenient to HWY 401 for short drive to the Toronto Zoo and Pearson Airport. Hotel was clean, comfortable, and provided great value. They have a pool/hot tub/sauna onsite, as well as, ping pong, billiards, and small indoor tennis net (play with nerf balls) The onsite restaurant/bar was excellent - we ate there several times (not breakfast) and all the food was very well prepared and decently priced for Toronto. Would definitely stay here again next time through Toronto!

excellent value. we chose location because of its proximity to wedding hall we had to attend.

It is comfortable and convenient. The renown Yorkdale Mall is within walking distance.

Clean and friendly staff! Great Room Service! Good breakfast!

The staff were so helpful and friendly offering us advice on how to get to various locations. They always smiled and had kids engaged in conversations.

Everything was wonderful at this hotel. The staff was amazingly helpful, courteous and concerned for our comfort. The only complaint is that the a/c was a little meager. Everything else was great.

This is the second time we've stayed at this hotel which we chose for its proximity to family. This last stay, in June 2014, was significantly worse than the first stay. The parking card did not work, the pay-per-view did not work, the room key suddenly stopped working and we were locked out of our room, both elevators were being serviced and we waited 10 minutes before using the house phone to call for help. The staff said to use the service elevator which needed special instructions on how to use. We complained to the manager and she comped our parking ($10 a day, they don't tell you that up front# and a breakfast. The breakfast buffet is great #fruit and fish etc.# but the "hot" food was cold #especially the bacon and eggs) and that was as soon as it was set out. The coffee was not ready when the buffet opened. I get home and find there is an unauthorized charge on my credit card which I am told is "normal" and will be reversed in 5 days! That's new I think. "Just in case" we spent something which we did not; Our bill showed no charges due. The super-size pillows were hard to sleep on and gave us neck aches. All in all, it was the little things that made this stay so unpleasant...

This hotel is ok. However there are are better bargains with free parking and breakfast not that far away It was a convenient location for my business. York dale shopping centre is not that special to stay here.

My stay at the Holiday Inn Yorkdale was excellent! However, I did not appreciate the customer service I received from one of the front desk agents, but another front desk agent was very friendly and offered assistance, which made my stay more pleasurable. Other than that, the rest of the staff was friendly and the rooms were clean. I will be staying there again when I go back to visit in less than a year.

We stayed at this hotel for a friends wedding. I was very happy that there was a coffee bar in the hotel. When we stayed at a more expensive hotel we had to go around the corner to get our coffee. I really liked the pool area too, very nice.

Was great location. Older holiday inn in good shape. Old furniture and styling in the rooms and lobby/ Expense breakfast. 10 min to air[port and across the street from major mall.

Wish I'd have known there was a pool and hot tUb before I packed!

Had a nice experience on a 2 nights trip. everything was nice. Pool, hottub.. great. The only disapointment was breackfast buffet. Not good at all..

This was my first time in toronto,very cold but i am from new york so i'm use to the cold. I would say the hotel was in a very good location close to all shopping and food loved it. The room was very comfortable and clean.I will really stay here again.

Guest reviews for Holiday Inn Toronto Yorkdale

Everyone (5) Couples (6) Business (6) Family (8) Friends (5) Other (3)
4

great location close to shopping & transport links

Everyone

Very helpful and professional staff. Reasonably good quality services but wifi quality needs improvement. Homely feeling.

By , from St. Lucia thru New York on Aug 23, 2017

Review comment responded on Sep 1, 2017

Thank you kindly for the review following your most recent stay with us! We are thrilled to read we exceeded your expectations and are looking forward to welcoming you back again.

3

convenient hotel , unexpected charges

Everyone

I had booked this hotel with Orbitz. For a price specified except parking charges but up to this time I'm still going to dispute it with my Visa card coz they keep charging me everyday of my stay when all they should charge is the parking . I'm so disappointed with this hotel . Another instance during breakfast coz part of our booking with Orbitz was breakfast so the hotel gave us vouchers for this , the first day with breakfast food was excellent and everything was great but on the second day as we presented our voucher with the server she told us to keep it which we did. We enjoyed our breakfast and left to go to the lobby. All of a sudden here comes another server saying we did not pay for our breakfast. I showed her our voucher and told her the other server said we could keep it . We were so embarrassed by that incident. They need to communicate with each other before embarrassing the guests .

By , from M on Jun 4, 2017

Review comment responded on Jun 15, 2017

Thank you for leaving us your comment. It is much appreciated as it gives us the opportunity to improve. We are sorry to hear about your disappointment. We take pride in delivering exceptional service to our guests and we find this incident to be totally unacceptable. We will definitely bring this matter for our F&B management to improve but we do hope to see you again to show you our improvements.

3

comfortable

Everyone

Relaxing and comfortable accommodations. Parking not the greatest. Had problems getting in and out of the parking lot. Hotel was old, but seemed clean and well taken care of. The first room they gave us had a bag of garbage in front of the door which we had to move. When we opened the door, the maid met us and said the roon was not ready yet and we would have to go back to the desk and get another room. Wasn't too happy about that.

By , from michigan on Oct 24, 2016

2

ok experiy

Everyone

Rooms and hall are dated, they charge you to park which was a major turn off

By on May 13, 2016

3
Everyone

Parking is not the greatest. You have to enter through a car dealership and then exit by going around the back of the hotel.

By on May 6, 2016

4

just ok for the money

GetawayWithFriends

Just ok, the entrance to the hotel by car is a mess.

By on Aug 19, 2015

4

weekend in toronto

GetawayWithFriends

Stayed at this hotel for a weekend getaway with family. Location was great, right across from Yorkdale Shopping Center, short walk to the Subway through the shopping center to access the TTC Line 1 with easy access to downtown attractions, and convenient to HWY 401 for short drive to the Toronto Zoo and Pearson Airport. Hotel was clean, comfortable, and provided great value. They have a pool/hot tub/sauna onsite, as well as, ping pong, billiards, and small indoor tennis net (play with nerf balls) The onsite restaurant/bar was excellent - we ate there several times (not breakfast) and all the food was very well prepared and decently priced for Toronto. Would definitely stay here again next time through Toronto!

By on Aug 13, 2015

3

attending family wedding

Couples

excellent value. we chose location because of its proximity to wedding hall we had to attend.

By on Aug 27, 2014

4

good location and facilities

GetawayWithFriends

It is comfortable and convenient. The renown Yorkdale Mall is within walking distance.

By on Aug 11, 2014

5

great hotel

Families

Clean and friendly staff! Great Room Service! Good breakfast!

By on Jul 31, 2014