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Hilton Toronto/Markham Suites Conference Centre & Spa

4.0 star property
Suburban Markham hotel connected to the convention center, 7-minute walk to Flato Markham Theatre

Choose dates to view prices

Photo gallery for Hilton Toronto/Markham Suites Conference Centre & Spa

Bar (on property)
Exterior
Lobby
Meeting facility
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
8500 Warden Avenue, Markham, ON, L6G 1A5
  • Place, Flato Markham Theatre
    ‪5 min walk‬
  • Place, First Markham Place
    ‪18 min walk‬
  • Place, Seneca College - Markham Campus
    ‪4 min drive‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Kitchen

  • 653 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Kitchen

7.0 out of 10
Good
(24 reviews)
  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Kitchen

Deluxe Suite, 1 King Bed, Kitchen | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Kitchen

8.0 out of 10
Very good
(9 reviews)
  • 691 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Corner

  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed

  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

7.4 out of 10
Good
(12 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Living area | TV, pay movies

Suite, 2 Bedrooms, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 830 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom

  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Corner

8.8 out of 10
Excellent
(36 reviews)
  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

8.0 out of 10
Very good
(5 reviews)
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Executive Corner Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Executive Corner Suite

  • Sleeps 4

View all photos for Accessible One Bedroom Queen Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible One Bedroom Queen Suite

  • Sleeps 4

View all photos for One Bedroom Corner Two Double Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Corner Two Double Suite

  • Sleeps 4

View all photos for One Bedroom Kitchen Two Double Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Kitchen Two Double Suite

  • Sleeps 4

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(132 reviews)
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | TV, pay movies

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

8.6 out of 10
Excellent
(82 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Double Beds

One Bedroom Suite King

  • Sleeps 4

One King Bed

  • Sleeps 6

View all photos for One Bedroom Kitchen King Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Kitchen King Suite

  • Sleeps 4

View all photos for One Bedroom Atrium Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Atrium Suite

  • Sleeps 4

View all photos for One Bedroom Deluxe Kitchen Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Deluxe Kitchen Suite

  • Sleeps 4

View all photos for One Bedroom Presidential Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Presidential Suite

  • Sleeps 4

View all photos for One Bedroom Executive Floor Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Executive Floor Suite

  • Sleeps 4

View all photos for One Bedroom Corner King Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Corner King Suite

  • Sleeps 4

View all photos for One Bedroom Two Double Beds Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Two Double Beds Suite

  • Sleeps 4

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Daily full breakfast for a fee

Toronto Marriott Markham

Downtown Markham
  • Pool
  • Hot tub
  • Pet friendly
  • Restaurant
9.0 out of 10, Wonderful, 1,000 reviews
$172 nightly
The price is $202
Feb 28 - Mar 1
Total with taxes and fees
Toronto Marriott Markham

About the neighborhood

Markham

Flato Markham Theatre is a short stroll from Hilton Toronto/Markham Suites Conference Centre & Spa, and other popular attractions like Seneca College - Markham Campus are within a couple of miles (3 km). This 502-room hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. It's connected to the convention center in central Markham and also close to Markham Pan Am Centre and Markville Shopping Center.

What's nearby

  • Flato Markham Theatre - 5 min walk - 0.3 miles
  • Pride of Canada Carousel - 13 min walk - 0.7 miles
  • Cineplex Cinemas Markham - 16 min walk - 0.9 miles
  • First Markham Place - 18 min walk - 1.0 mile
  • Seneca College - Markham Campus - 4 min drive - 3.4 miles

Getting around

  • Centennial Station - 7 min drive
  • Don Mills Station - 10 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 28 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Casa Victoria 紫爵金宴 - ‬7 min walk
  • ‪The Noodle Bar 老朱車仔麵 - ‬3 min walk
  • ‪Shanxi Noodles - ‬12 min walk
  • ‪Dopapen Coffee - ‬13 min walk

About this property

Hilton Toronto/Markham Suites Conference Centre & Spa

Suburban Markham hotel connected to the convention center, 7-minute walk to Flato Markham Theatre
Guests of Hilton Toronto/Markham Suites Conference Centre & Spa enjoy a full-service spa, an indoor pool, and a gym. Valet parking is offered for CAD 20 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms have hair dryers and designer toiletries. Sitting areas, refrigerators, and coffee makers are also standard. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (CAD 10 per day; includes in/out privileges)
  • Covered valet parking on site (CAD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 28 for adults and CAD 11 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 26 meeting rooms
  • Business center
  • Computer station
  • Conference center (45,000 square feet of space)

Outdoors

  • Garden
  • In a regional park

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • 2 buildings
  • Banquet hall
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day:
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 75.00 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 75 lbs per pet
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CAD 20.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 11 for children
  • Uncovered self parking fee: CAD 10 per day (in/out privileges)
  • Covered valet parking fee: CAD 20 per night (in/out privileges)
  • Pet fee: CAD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7:30 AM to 5:30 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Conference Centre
Hilton Suites Conference Centre
Hilton Suites Conference Centre Hotel
Hilton Suites Conference Centre Hotel Markham
Hilton Toronto/Markham Suites Conference Centre Hotel Markham
Hilton Toronto/Markham Suites Conference Centre Hotel
Hilton Toronto/Markham Suites Conference Centre Markham
Hilton Toronto/Markham Suites Conference Centre
Hilton Toronto/Markham Suites Conference Centre & Spa Hotel
Hilton Toronto/Markham Suites Conference Centre & Spa Markham

Frequently asked questions

Are free cancellation options available at Hilton Toronto/Markham Suites Conference Centre & Spa?

Hilton Toronto/Markham Suites Conference Centre & Spa provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hilton Toronto/Markham Suites Conference Centre & Spa?

As of Feb 11, 2026, prices found for a 1-night stay for 2 adults at Hilton Toronto/Markham Suites Conference Centre & Spa on Feb 22, 2026 start from $122.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hilton Toronto/Markham Suites Conference Centre & Spa?

This hotel is located in Markham, a short 19-minute walk from First Markham Place and also 7 minutes on foot from Flato Markham Theatre. You'll also find Markham Pan Am Centre and Markville Shopping Center within a short drive.

Is parking available on site at Hilton Toronto/Markham Suites Conference Centre & Spa?

Yes, covered valet parking is offered for CAD 20 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is a spa located at Hilton Toronto/Markham Suites Conference Centre & Spa?

There is a full-service spa available for guests to enjoy and services include Swedish massages, prenatal massages, aromatherapy, and couples treatments.

Does Hilton Toronto/Markham Suites Conference Centre & Spa have a casino at the property?

No, Hilton Toronto/Markham Suites Conference Centre & Spa doesn't have a casino.

Is there an indoor pool at Hilton Toronto/Markham Suites Conference Centre & Spa?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7:30 AM and 5:30 PM.

Is Hilton Toronto/Markham Suites Conference Centre & Spa a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Hilton Toronto/Markham Suites Conference Centre & Spa have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Hilton Toronto/Markham Suites Conference Centre & Spa feature a restaurant that includes a breakfast menu?

Yes, Hilton Toronto/Markham Suites Conference Centre & Spa serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hilton Toronto/Markham Suites Conference Centre & Spa allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hilton Toronto/Markham Suites Conference Centre & Spa for a fee of CAD 75.00 per pet, per stay.

Are there connecting rooms at Hilton Toronto/Markham Suites Conference Centre & Spa?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hilton Toronto/Markham Suites Conference Centre & Spa?

The closest major airport to Hilton Toronto/Markham Suites Conference Centre & Spa is Billy Bishop Toronto City Airport (YTZ), which is 21 mi away (42 minutes by car). Another top airport is Toronto Pearson Intl. Airport (YYZ), which is located 23.3 mi away (28-minute drive).

Are there rooms with balconies at Hilton Toronto/Markham Suites Conference Centre & Spa?

No, at Hilton Toronto/Markham Suites Conference Centre & Spa, there aren't any guestrooms that list a balcony.

Does Hilton Toronto/Markham Suites Conference Centre & Spa host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hilton Toronto/Markham Suites Conference Centre & Spa.

Hilton Toronto/Markham Suites Conference Centre & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 901 out of 1561 reviews
Rating 8 - Good. 341 out of 1561 reviews
Rating 6 - Okay. 144 out of 1561 reviews
Rating 4 - Poor. 91 out of 1561 reviews
Rating 2 - Terrible. 84 out of 1561 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

INAMUL

Liked: Cleanliness, amenities, property conditions & facilities
Yes Recommend having a microwave in each suite.
Stayed 3 nights in Jan 2026

10/10 Excellent

Reme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, great experience
Stayed 4 nights in Sep 2025

10/10 Excellent

Edelis

Stayed 3 nights in Dec 2025

2/10 Terrible

Syed

Traveled with family and small children
Disliked: Amenities
It’s not a 4 stars hotel I will say it’s 3 star
Stayed 4 nights in Nov 2025

10/10 Excellent

Tony

Stayed 7 nights in Nov 2025

10/10 Excellent

Diego

Stayed 3 nights in Nov 2025

8/10 Good

Nusa

Stayed 2 nights in Oct 2025

10/10 Excellent

ERIKA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. The room was very clean.
Stayed 5 nights in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness
Disliked: Amenities
Friendly staff
Stayed 2 nights in Nov 2025

10/10 Excellent

yi

good
Stayed 2 nights in Oct 2025

10/10 Excellent

Trevor

Stayed 3 nights in Oct 2025

10/10 Excellent

Mathieu

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
All was good. My go to place in Markham.
Stayed 1 night in Oct 2025

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities
Place was great, lots of parking, room was excellent, breakfast had lots of choices. super beds, great sports facilities and nice long pool. Only issue as the 7 am closing time for the pool on weekends. Ah, more time in the bar !
Stayed 2 nights in Oct 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and helpful staff!
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently undergoing renovation on several floors (11/2025), but noise was kept to a minimum. Staff very friendly and cordial . Hotel and rooms were clean . Close to main arteries.
Stayed 1 night in Oct 2025

6/10 Okay

Pamela

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

CHANG

Stayed 3 nights in Oct 2025

10/10 Excellent

Zare

Stayed 3 nights in Oct 2025

10/10 Excellent

Pok Yin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent concierge service:)
Stayed 1 night in Oct 2025

2/10 Terrible

Alanna

Stayed 1 night in Oct 2025

10/10 Excellent

Prasad

Stayed 3 nights in Oct 2025

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Lin-Fai

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We got a newly renovated room with very bad odor. We asked to change room immediately but were told that we had to wait until the following morning. We tried to turn on the fan to make the air more circulated but it wasn’t working, we had to call service in order for them to fix it. We stayed in the room until 3am but couldn’t sleep due to the odor and asked again to switch room. This time we were given another room which we loved to snd see rated until we left. The towel was also found with other people’s hair in it when we used it. Overall, we were not satisfied with the quality, and then they refused to not charge us for that night even though we didn’t really get to sleep due to the odor and the moving.
Stayed 3 nights in Oct 2025

6/10 Okay

Jennifer

Stayed 1 night in Aug 2025

2/10 Terrible

Noor

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is horrible esp. The night staff and even Day staff is horrible. Rudest people they have hired. No customer service skills atall, fire them all and hire better people. And the housekeeping sucks too, the rooms and toilets are not clean when u arrive everything is dirty in the toilet, and then you have to ask them to clean n its a whole hassle switching suites again n again. Horrible experience noway this is 4 star, this should be a 2 star hotel. Only the restaurant guys are nice and courteous.
Stayed 3 nights in Oct 2025

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