Holiday Inn Express Toledo North

Our nephew was playing hockey Friday night in Toledo, and our grandsons were in cross country in Sylvania on Saturday, so we decided to stay the night in Toledo. At check in there were 2 people behind the desk, one staring at the computer screen while the other was fumbling with paperwork. During the 30-40 seconds I stood there waiting there was no "Good afternoon", "Welcome to ...", "Hi, we'll be right with you", no greeting whatsoever. Finally the one staring at the screen said looked up and said I had to reboot. At that I said "Well, good afternoon!", to which her reply was "I hope yours is." Ok, I got that off my chest. This hotel is more than past due on upgrading. The lobby is OK. We were on the second floor and once we got off the elevator we noticed the carpet was old, worn, and wrinkled up in spots. There was a slight musty smell in the hallway, probably from the carpet. When the auto deodorizers went off it wasn't too bad. The room was just OK, it was quiet. Now for breakfast - My wife got biscuits and gravy and a turkey sausage patty. She said the gravy was OK but the sausage was cold. What's worse than cold turkey sausage?? My raisin bran was a good bet! IMHO: The owners of this hotel need to reach into their pockets and update this place (start with the hall carpet). The management needs to take customer service classes and convey the message to their employees. My wife said I should say something good about this hotel - OK, they have nice size coffee cups. We won't be back.

This is an old hotel that really needs a remodel. Everything needs to be painted, walls, doors and ceilings, but overall, they keep it clean, especially guest rooms; hallways need a little more care. The staff are especially friendly!!! Special thanks to the breakfast lady!!! Downside: They really need an adult only evening swim time and they need to make smokers go across the parking lot somewhere away from the door. Those are the reasons for the downgrade of stars because those were the big issues with this hotel!

I think this place must get heavy use. The rugs in the halls and elevator were pretty beat up. In our room- worse. Lots of stains . In my opinion, that room should not be rented out in present condition. We stay in a lot of IHG properties- we are both platinum- this place needs a rehab. That being said, staff was excellent throughout . We would not return until rehab is done.

We were at this hotel for one night, stopping on our way to Niagara Falls. I chose it based on the price and the TripAdvisor reviews. We have stayed at a lot of Holiday Inn Express' in our travels. This was the most "dated" hotel I have ever stayed in for this chain. The room was large, clean with a comfortable king size bed. But, the furniture and carpeting seemed run down. Definitely in need of updates. The breakfast was sufficient, at best. Staff was pleasant and overall it met our needs. One can walk to restaurants in this area and it is in close proximity to Toledo. My preference in the future would be to stay at a more updated hotel.

Came to Ohio from California due to a funeral in my family so I needed a comfortable place to stay. This hotel definitely exceeded my expectations. Extremely nice hotel with nice amenities and the included breakfast was a bonus. The front desk staff Mandy and Althea were amazing! Housekeeping and Jonas were very friendly as well. The rooms were big and spacious. I felt like I was home. If I"m ever in the area again I would definitely stay at this hotel.

Very clean and very friendly. Great experience! Close to downtown Toledo and easy to find. Pool and hot tub were clean and refreshing after a long day at a gymnastics meet. Would recommend priced fair.

Have stayed here numerous times and nice place overall but recently very disappointed at their front desk employees lack of correct information. Said I could book through booking.com and would get IHG pts. and this was totally inaccurate! I am going to have to revisit continuing to stay at a hotel where I cannot get correct info. This causes a great deal of stress and money when trying to change bookings. Also last time I stayed the front desk girl said she was adding 10K pts. for previous problems and to date have still not received any extra pts. Sometimes I wonder if carrying IHG is really worth it or not.

As usual, on business, staying for just the night. The room was clean, warm, and quiet. There are plenty of places to grab a bite w/i a short walk to no more than a mile and a half drive down the main road. The breakfast was average.

My husband and I stayed here as part of a road trip for our honeymoon. Amy on the front desk was fabulous, really made us feel welcome. Room was clean and big. We made use of the guest laundry facilities although the card payment didn't work - would have been super convenient, but we had some quarters. Breakfast was great, lots of choice and didn't close too early. Neighbourhood was ok, there were places to eat within a short distance. Would definitely recommend.