Tosei Hotel COCONE Tsukiji Ginza Premier

3.0 star property
Hotel with a full-service spa, near Tokyo Imperial Palace

Choose dates to view prices

Photo gallery for Tosei Hotel COCONE Tsukiji Ginza Premier

Restaurant
Reception
Meeting facility
Property amenity
Luxury Triple Room (Deluxe) | 1 bedroom, blackout drapes, free WiFi, bed sheets

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Laundry

Explore the area

Map
6-chome-23-8 Tsukiji, Tokyo, Tokyo, 104-0045
  • Tokyo Tower
    ‪3 min drive‬
  • Tokyo Imperial Palace
    ‪3 min drive‬
  • Tokyo Dome
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪15 min drive‬

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Room options

Luxury Twin Room

  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Futon

Premium Triple Room

  • 437 sq ft
  • Sleeps 6
  • 3 Double Beds

Superior Triple Room

  • 269 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Futon

Premium Triple Room

  • Sleeps 6
  • 3 Double Beds OR 1 Twin Futon

Luxury Twin Room

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Luxury Twin Room (Deluxe)

  • Sleeps 5
  • 2 Double Beds OR 1 Twin Futon

Premium Twin Room

  • 437 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Twin Room (Deluxe)

  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Futons

Relax Double Room

9.8 out of 10
Exceptional
(6 reviews)
  • 171 sq ft
  • Sleeps 2
  • 1 Double Bed

Premium Twin Room (Deluxe)

  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Futon

Premium Twin Room

  • Sleeps 6
  • 2 Double Beds OR 2 Twin Futons

Premium Quadruple Room

  • 437 sq ft
  • Sleeps 6
  • 4 Large Twin Beds

Twin Room (Moderate)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Large Twin Beds

Premium Triple Room (Large)

  • Sleeps 6
  • 3 Double Beds OR 1 Twin Futon

Luxury Triple Room

  • Sleeps 6
  • 3 Large Twin Beds OR 1 Twin Futon

Premium Room (Deluxe Forth)

  • Sleeps 6
  • 4 Large Twin Beds

Superior Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Triple Room (Deluxe)

  • Sleeps 6
  • 1 Large Twin Bed and 2 Double Beds

Premium Triple Room (Deluxe)

  • Sleeps 6
  • 3 Double Beds OR 1 Twin Futon

Compact Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 171 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 5
  • 3 Large Twin Beds

Luxury Twin Room (Deluxe)

  • Sleeps 4
  • 2 Double Beds

Standard Twin Room

7.2 out of 10
Good
(5 reviews)
  • 226 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Premium Triple Room (Deluxe)

  • Sleeps 6
  • 3 Double Beds

Premium Twin Room

  • Sleeps 5
  • 2 Double Beds OR 1 Twin Futon

Premium Triple Room (Large)

  • Sleeps 6
  • 3 Double Beds

Premium Twin Room (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Premium Twin Room (Large)

  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Premium Twin Room (Large)

  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Futons

Comfort Twin Room

  • 265 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

Suite

  • Sleeps 5
  • 2 Double Beds and 1 Twin Futon

Moderate Double Room

8.0 out of 10
Very good
(1 review)
  • 171 sq ft
  • Sleeps 2
  • 1 Double Bed

Premium Twin Room (Large)

  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Futon

Suite Room

  • Sleeps 2
  • 2 Double Beds

Premium Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

Moderate Double Room

  • Sleeps 2
  • 1 Double Bed

Luxury Twin Room

  • Sleeps 2
  • 2 Twin Beds

Premium Large Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

Premium Triple Room

  • Sleeps 3
  • 3 Double Beds

Compact Twin Room

  • Sleeps 2
  • 2 Twin Beds

Luxury Large Triple Room

  • Sleeps 3
  • 3 Twin Beds

Luxury Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

Premium Twin Room

  • Sleeps 2
  • 2 Double Beds

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Premium Deluxe Twin Room

  • Sleeps 2
  • 2 Queen Beds

Relax Double Room

  • Sleeps 2
  • 1 Double Bed

Premium Deluxe Triple Room

  • Sleeps 3
  • 3 Double Beds

Premium Large Triple Room

  • Sleeps 3
  • 3 Double Beds

Premium Large Twin Room

  • Sleeps 2
  • 2 Queen Beds

Moderate Twin Room

  • Sleeps 2
  • 2 Twin Beds

Premium Deluxe Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

Luxury Deluxe Triple Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

Luxury Large Triple With Futon

  • Sleeps 4
  • 1 Twin Futon and 3 Twin Beds

Superior Triple Room

  • Sleeps 3
  • 1 Twin Futon and 2 Twin Beds

Premier Large Twin With Futon

  • Sleeps 3
  • 2 Double Beds and 1 Twin Futon

Luxury Twin With Futon

  • Sleeps 3
  • 1 Twin Futon and 2 Twin Beds

Premier Deluxe Twin With 2 Futon

  • Sleeps 4
  • 2 Queen Beds and 2 Twin Futons

Premier Twin With 2 Futon

  • Sleeps 4
  • 2 Double Beds and 2 Twin Futons

Premier Large Twin With 2 Futon

  • Sleeps 4
  • 2 Queen Beds and 2 Twin Futons

Premier Large Triple With Futon

  • Sleeps 4
  • 1 Twin Futon and 3 Double Beds

Premier Deluxe Twin With Futon

  • Sleeps 3
  • 2 Queen Beds and 1 Twin Futon

Suite Room With 1~4 Futon

  • Sleeps 6
  • 2 Twin Futons and 2 Double Beds

Premier Twin With Futon

  • Sleeps 3
  • 1 Twin Futon and 2 Double Beds

Premier Triple With Futon

  • Sleeps 4
  • 3 Double Beds and 1 Twin Futon

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About the neighborhood

Tokyo

Located in Chuo within 2 miles (3 km) of Tokyo Imperial Palace, Tosei Hotel COCONE Tsukiji Ginza Premier is within a few miles (5 km) of other popular sights such as Tokyo Tower. This 203-room, 3-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Tokyo Tower - 3 min drive - 1.9 miles
  • Tokyo Imperial Palace - 3 min drive - 1.7 miles
  • Tokyo Big Sight - 4 min drive - 3.0 miles
  • Nippon Budokan - 4 min drive - 3.0 miles
  • Tokyo Dome - 5 min drive - 3.6 miles

Getting around

  • Tsukiji Station - 6 min walk
  • Hatchobori Station - 18 min walk
  • Haneda Airport (HND) - 24 min drive

Restaurants

  • ‪長生庵 (Choseian) - ‬2 min walk
  • ‪つきぢ神楽 - ‬2 min walk
  • ‪本種 - ‬1 min walk
  • ‪トラットリア・築地パラディーゾ - ‬1 min walk
  • ‪壱角家築地店 - ‬2 min walk

About this property

Tosei Hotel COCONE Tsukiji Ginza Premier

Hotel with a full-service spa, near Tokyo Imperial Palace
Guests staying at Tosei Hotel COCONE Tsukiji Ginza Premier enjoy a full-service spa, free WiFi in public areas, and laundry facilities. Limited parking is available. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. This spa hotel also has a vending machine.
43-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. Other standard amenities include electric kettles, phones, and toothbrushes and toothpaste. Housekeeping is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 7:00 AM to midnight.

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,750 for adults and JPY 2,750 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 7,500

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Full-service spa

  • Public bath open from 7:00 AM - midnight
  • Public indoor bath (no minerals)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • Elevator (35 inch wide door)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Due to a local festival nearby, traffic restrictions will be in place in the area surrounding the property 3-8 PM on June 13, 3-10 PM on June 14, and 6 AM-10 PM on June 15, 2025. During this time, vehicles will not be able to enter or exit the property.
Children ages 7 and older must be accompanied by a guardian of the same sex when visiting the public baths.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 14 to January 14:
  • Spa

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2750 for adults and JPY 2750 for children
  • Hosted evening meal: JPY 7500

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 10:00 AM
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Frequently asked questions

Is a free cancellation option available at Tosei Hotel COCONE Tsukiji Ginza Premier?

Tosei Hotel COCONE Tsukiji Ginza Premier provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What can I see around Tosei Hotel COCONE Tsukiji Ginza Premier?

This hotel is situated in Chuo within a 10-minute walk of Tsukiji Outer Market and Kabuki-za Theatre. You'll also find Tokyo Imperial Palace and Tokyo Tower within a short drive.

Is there parking available at Tosei Hotel COCONE Tsukiji Ginza Premier?

Yes, though parking is limited.

Is there a spa available at Tosei Hotel COCONE Tsukiji Ginza Premier?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Tosei Hotel COCONE Tsukiji Ginza Premier have a casino?

No, Tosei Hotel COCONE Tsukiji Ginza Premier doesn't have a casino.

Is there an indoor pool at Tosei Hotel COCONE Tsukiji Ginza Premier?

No, there is no indoor pool at this hotel.

Is Tosei Hotel COCONE Tsukiji Ginza Premier a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Tosei Hotel COCONE Tsukiji Ginza Premier?

No, but this hotel does have a sauna.

Does Tosei Hotel COCONE Tsukiji Ginza Premier have a restaurant that serves breakfast?

Yes, Tosei Hotel COCONE Tsukiji Ginza Premier serves buffet breakfast each morning for a surcharge from its restaurant.

Does Tosei Hotel COCONE Tsukiji Ginza Premier allow pets to stay free of charge?

No, pets aren't allowed at Tosei Hotel COCONE Tsukiji Ginza Premier.

Does Tosei Hotel COCONE Tsukiji Ginza Premier have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Tosei Hotel COCONE Tsukiji Ginza Premier?

The closest major airport to Tosei Hotel COCONE Tsukiji Ginza Premier is Haneda Airport (HND), which is 12 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Tosei Hotel COCONE Tsukiji Ginza Premier?

No, at Tosei Hotel COCONE Tsukiji Ginza Premier, there aren't any guestrooms that list a balcony.

Tosei Hotel COCONE Tsukiji Ginza Premier Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 173 out of 267 reviews
Rating 8 - Good. 65 out of 267 reviews
Rating 6 - Okay. 19 out of 267 reviews
Rating 4 - Poor. 3 out of 267 reviews
Rating 2 - Terrible. 7 out of 267 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jia

Traveled with family and small children, Traveled with family
Liked: Amenities
good location, excellent service and nice people Room service is nice. Will come back next time!
Stayed 4 nights in Apr 2025

10/10 Excellent

Lisa, Belmont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the fact that the hotel is a bit far from the nearest metro station (it is 2min walk to a bus station though), it's great. The rooms are big (we're a family of 3) with ample size beds and plenty of space to lay out 2 suitcases, and seating area. The rooms and amenities are clean and front desk was super helpful (help us send luggage to another hotel by calling to confirm reservation and filling out forms). The rooms are soundproof very well, since we were jetlaged it really helped not to have to listen to doors banging or people walkinig/talking outside. Lobby has a library and kids play area; 2nd floor is the public bath which hotel guests can use for free. Location-wise, aside from being far from the metro, it is very conveniently located next to Tsukiji market. We had sushi everyday for breakfast, no need to wait if you're early enough. And there's a good unagi restaurant, yakiniku place, and a door-in-the-wall onigiri place all within 2mins walk.
Stayed 3 nights in Apr 2025

10/10 Excellent

YANRUO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is inside the Tsukiji area. A little bit walk to ginza. During our stay it was raining a lot so we ended up trying all the amazing food in Tsukiji market. Very clean and comfy room. Service was amazing.
Stayed 6 nights in Mar 2025

6/10 Okay

Jeffrey Papa-Kwesi

Stayed 2 nights in Apr 2025

6/10 Okay

Sandi

Stayed 5 nights in Apr 2025

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well equipped. The meal at the hotel was good and not too expensive. The views were great and it was close to good transport links to both Haneda and Narita airports. It is a shame that it is amongst the fish market.
Stayed 1 night in Apr 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Has onsen and very good breakfast and located at the fish market - market closes at 2:00pm so only open for lunch - evening a few places to eat open. Close to Ginza 6
Stayed 1 night in Apr 2025

10/10 Excellent

guiqiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loaction is good, convenience
Stayed 3 nights in Apr 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great Tokyo hotel!

Tosei Hotel Cocone Tsukiji was another great hotel find in Tokyo. First off, the luxury twin room was very spacious by Japanese standards with space for two queen-size beds and a separate sitting area. All the expected amenities were there with only a microwave missing. One caveat about the room though is that being modeled after traditional Japanese houses the beds are futon-style and the sitting area has a low table with four zaisu rather than regular chairs so those with mobility issues or who just can't get used to being so close to the floor may need to look elsewhere. With a large floor-to-ceiling window though the ample space made for a relaxing refuge before or after trips around the city. Apart from the great room, the hotel also offered an excellent restaurant with a superb buffet breakfast every morning. The hotel was also well-situated for trips all over Tokyo with multiple train and subway stations nearby for convenient access to pretty much anywhere in the city. The hotel had a great onsen that could get relatively crowded but was still a treat after long days wandering Tokyo. An amusing lounge area was also provided just off the lobby with a library, foosball tables, and vending machines. As standard for Tokyo, hotel staff were uniformly polite and helpful. Service was always great from the front desk to the restaurant and on to the cleaning staff. Taken together with the reasonable price, Tosei Hotel Cocone Tsukiji was a great experience overall.
Breakfast buffet
Hotel restaurant
Exterior of hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Seanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When it first opened, it's quiet
Stayed 2 nights in Jan 2025

10/10 Excellent

Teck Boon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in quiet area in evening

Hotel was very clean and nice and just right beside the market where there is good food everyday. It not thing is that is far away from Tokyo station and most stores close around 2-3pm and hence it’s too quiet.
Stayed 7 nights in Mar 2025

6/10 Okay

jeevan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked that it was co
Stayed 5 nights in Mar 2025

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, accommodations, comfortable stay!

Didn't realize the open fish market was just right next to the hotel, fun find! Pleasantly surprised the hotel replenishes and cleans the room daily (not that we needed the service) and the cozy slippers was amazing after a long day out and about. Loved the addition of the "play" room on the main floor to chill, eat, do puzzles (we did origami w/provided papers). Staff was always welcoming. Wished we had more opportunities to check out all the accommodations. Would definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Soo Huay

Stayed 3 nights in Mar 2025

10/10 Excellent

mae

Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet place
Stayed 3 nights in Mar 2025

8/10 Good

Ka Hei

Stayed 5 nights in Feb 2025

10/10 Excellent

Bojin

Liked: Cleanliness, staff & service, property conditions & facilities
Like the location.
Stayed 1 night in Feb 2025

8/10 Good

David, Langley

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t realize beds were Japanese style on the floor. Very difficult for my elderly parents to get up from
Stayed 3 nights in Feb 2025

10/10 Excellent

shuang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great place to stay, my family likes it a lot.
Stayed 3 nights in Feb 2025

6/10 Okay

pui yi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay if you're looking for fresh sushi, with the fish market nearby. The train station is about a 12-minute walk away The room is spacious, especially for a family, as I booked the Premium Triple Room (Deluxe) There is a public bath area and a sauna, though I didn’t use them, so I can’t comment on those
Stayed 4 nights in Jan 2025

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

shuyi

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 3 nights in Nov 2024

6/10 Okay

Sherry

Traveled with group
Liked: Cleanliness, property conditions & facilities
Wifi was not working during my stay, so I had to rely on my SIM card for internet. Hotel is fairly new, but the air conditioning was pretty loud and the airflow cannot be adjusted. The tv was also positioned in a weird spot, on the same wall as the bed headboard. Service is average—staff were friendly but do not expect them to allow complimentary late check-out or early check-in. The hotel is very walkable to the Tsukiji fish market, however the train station is about a 15 min walk away. The neighborhood is quiet with a Family Mart conveniently located next door.
Stayed 3 nights in Oct 2024

10/10 Excellent

Istvan, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Licia

Disliked: Staff & service
I feel ripped off. I had to change my booking date by one day, but ensured that I rebooked the new date with Tosei Hotel COCONE Tsukiji Ginza Premier. I didn’t get a refund for the original change, even though I was led to believe that would be the case. I would never have booked my second stay at the hotel if I knew the refund for the changes earlier date wouldn’t be forthcoming. A nice hotel, that has been let down by their staff and policy inflexibility.
Stayed 1 night in Jan 2025