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Shangri-La Hotel, Tokyo

5.0 out of 5.0

Recent guest reviews

I have stayed major luxury hotels in Tokyo, but their service quality is the highest from my point of view. What I was completely shocked was their highest standard of room cleaning. Even though Shangri-La is international hotel brand, their cleaning skills and detailed care is very, very, very Japanese. I left with my toothpaste or razor messed in powder area and came back to room in 1 hour to see ALL ITEMS perfectly organized in same distance, and all items' brand label faced front, layered from smaller one to larger one. This was my first experience on my whole life with 1000+ times of travel!

What's this fascination with having glass bathrooms in the bedroom? More light? It's a bit strange to be in the bath inside a shower box. Sink area had plenty of space for makeup and the lighting was good. Shower very powerful if a little hard to get the heat setting right. The bed is fabulous! Good location and friendly staff.

Hotel has an outstanding staff providing an exception level of personal service. We had a club floor corner suite which provided a panoramic view over Tokyo Bay. Club appetizers were well presented and the staff again provided great service. Only draw back is achohol is served over a limited time so if your schedule doesn't accommodate will be disappointing. Breakfast was great both at the restaurant and on the club floor. Great location steps from Ginza and Tokyo Station

An amazing hotel in a great location in Tokyo, centrally located just by Tokyo Station. The hotel was beautiful and the service was unbelievable. We had a Horizon Club room and we had access to the lounge and concierge, which provided an oasis after a busy day pounding the humid streets of Tokyo. The standout feature of this hotel was the quality of its staff - nothing was too much trouble for them and they were so friendly with a big genuine smile on their faces all of the time. They booked our train tickets back to Narita and arranged a complimentary escort carrying our luggage through the confusing passageways of Tokyo Station, they even waited for us to board the train. I enjoyed one of their Japanese whiskies in the lounge and when I said that I couldn't find it in the shops, they sourced it for me and went out to buy it on our behalf. What a hotel!!

It has been many years since we last stayed in a Shangri-la hotel. Did not expect such outstanding service this time. To start off, staff waited for us at the train station once we got off train at Tokyo station. Then he led us to the hotel which was about 15 mins walk through the station underground. We reached the hotel in the evening and were checked in at the Horizon club lounge. Our room was on the same level as the lounge and just round the corner, very convenient. Refreshments and food were available throughout the day at the club lounge. We really enjoyed having light food there. It was actually pretty filling for me. My son and I had a great time swimming in the indoor pool one morning. Gym was right next to it. Service again was great. Wet towels were handed out to us after our swim and the staff were all very polite. Breakfast was at Piacere restaurant at 28th level. Selection was so so but food was tasty. We could choose from menu for the mains plus we could eat from the buffet. Room was very spacious. I especially like the bathroom. Shower area was right beside the bath tub. Glass door to the bath/ shower area blocked cold air from the room outside. Long sliding wooden main door to the bathroom also reduced the cold air. The toilet area was totally separated from the shower area hence more privacy. Location of hotel is very convenient as it's just a stone's throw away from Tokyo station. There is a minimart right across the hotel, we kept buying stuff from there. Would highly recommend this hotel.

I go to Tokyo several times a year for business. In the past a few years, I stayed in a different hotel every time I visited Tokyo. Two years ago, I tried to stay with Shangri-la Tokyo for the first time, and I fell in love with it. All of the rooms are located on high floors, and The view from your room can never be blocked by some of the buildings. I like the service, the food and the hospitality as well. A wonderful experience every time I stay there!

There’s a song from the American musical, “Finian’s Rainbow,” titled “When I’m Not Near, The Girl I Love, I Love The Girl I’m Near.” That’s how I have felt about Tokyo’s Four Seasons Marinouchi, The Peninsula, and The Shangri-La. They are all wonderful. But after recent visits to all three, my wife and I are irretrievably in love with The Shangri-La. Unlike the décor of some Shangri-La hotels we have seen, which we find a bit over-the-top for our taste, the Tokyo Shangri-La is restrained, elegant and beautiful. The rooms are very large and comfortable, and want for nothing. We were in a corner room, and even the shower and bathtub had an expansive view. The bathroom was huge and gorgeous. There was room to do floor exercises and an exercise mat thoughtfully provided, with an Nespresso machine to make coffee as a reward. The breakfasts are in a beautiful dining room, with a buffet that alone would be sufficient. But there is a menu with a broad selection of choices, and my Eggs Royale one morning and Eggs Benedict another were superb. My wife had a chinese breakfast and I tasted the dim sum, which were excellent. Breakfast is the equal of any hotel breakfast I have ever had. But what makes the Shangri-La Tokyo so special are the staff. We are nobody in particular. But from our first visit in 2015, we were made to feel welcome and special. We were greeted by name at the front door (how do they do that?), and most staff greeted us by name throughout our stay. The concierge was wonderful, helping us with a complex set of rail tickets. The front desk is so well staffed that we have never had to wait for assistance. I can’t say this hotel feels like home—who lives this way at home!?—but we did feel welcome and special. Oh, and one more thing: The Shangri-La is smack next door to Tokyo Station. You can take the Narita Express from the airport and walk in a matter of minutes to the hotel. The hotel will meet you at your train car at your request, and when it’s time to leave escort you to your departing train car. Tokyo high-end hotels are wonderful. We have stayed in most of them and they have earned their excellent reputations. The Shangri-La belongs in that pantheon, and for us is at the top of the list.

I stayed at Ritz club level and shangri-la all in one week on Tokyo. Both are great experiences but I feel shangri-la was the best bang for the buck . Shangri-la : Not only did they provide a complimentary cake but they upgraded our room to one with a great view. Their complimentary escort service to and from Tokyo station was fantastic. I called them when I was in the train and ( short notice) and they had a nice gentleman waiting at our train car to guide us to the hotel. It's a 2 min walk but the station is huge can get very confusing if it's your first time there. The room and amenities were fantastic . I needed a bandaid and they brought it asap. Will go back again . The rooms are bigger than average Tokyo hotels. The bed was bigger than a king size .

Absolutely fantastic hotel! The rooms are great, with very spacious bathrooms, very comfortable beds and amazing views. The design of the hotel is fabulous throughout: rooms, lobby, restaurants, the bar - everything looks new and very grand. The breakfast was great, albeit pricey, the set menu dinner at the Japanese restaurant was excellent and cocktails in the bar were delicious - all of which with the benefit of amazing views across Tokyo from every angle. The staff was all very friendly and really welcoming and the concierge provided us with some excellent tips for dinner. We travel a lot and have stayed at some very nice hotels, but this is one of the best city hotels in the world we have ever been too!

We stayed one night at the Shangri-La hotel during a long layover at Narita airport on our way back home from China . It was an amazing experience. Unfortunately, our flight to Tokyo was delayed and we arrived after 10pm with 2 tired kids in a new country. We purchased train tickets from the airport to Tokyo station and called to inform the hotel. Once at Tokyo station, we saw a hotel employee waiting for us; and she quickly guided us to the hotel before my daughter could melt down. Once at the hotel, the check-in process was equally quick and easy. The front desk receptionist even kindly walked us up to our room. The Horizon lounge was elegantly decorated and the food was delicious. Our two kids have severe food allergies (anaphylaxis) and even though we inform most hotels ahead of time, we always have to re-inform them again and even then mistakes are made. Here, they brought up the food allergies. My one child has milk, peanuts, tree nuts, and sesame allergy, while the other one has wheat and tree nut allergy. Usually it takes a long time to make the "special" foods we order because of issues with cross-contamination. I was also sure that with the language barrier, the issue of milk allergy will be confused with lactose intolerance. I was pleasantly surprised. Food arrived so quickly that I remember thinking that at least we have 8 epipens and a bag of zyrtec, benadryl, and prednisone to cover us. To my surprise it was both delicious and safe for the kids. The kids ordered multiple things on the menu and normally we would be told that certain food could not be accommodated because of certain recipes. Here, they accommodated everything and it was all delicious. They even provided gluten-free and dairy-free sandwiches during afternoon tea. The concierge suggested a double-decker bus tour of Tokyo which was just perfect for our 20 hr layover in Japan. Then a hotel employee actually walked us to the bus tour where she helped us purchase the ticket and placed us on the bus. I can't say enough about the service and attention to detail they provided during our short trip. Lastly after we checked-out, a hotel employee walked us directly to our train platform. To our surprise, she stood waiting for our train to arrive and place us in our seats. At that point, we thanked her for her time but she left only after giving us her card with a number to call in case we needed help. This was an amazing 5 star experience.

Room options

Deluxe King

King 1 | Sleeps 3

Deluxe Imperial Garden View 1 King

King 1 | Sleeps 3

Horizon Deluxe King

King 1 | Sleeps 3

Premier King

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 1477 reviews