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Shangri-La Hotel, Tokyo

5.0 out of 5.0

Recent guest reviews

ONE of the finest hotels in Tokyo without any doubt! The hotel is ideally located just next to TOKYO station. (Make sure you use the small tiny door to and from the station located in the north Yasu exit). The room was spacious and the view was great! With partial look at the emperor’s palace. The service is excellent , staff super friendly and exactly what you expect from any Shangrila! We loved our stay. We will come back for sure. Highly recommended!

Loved this hotel - great views from the bedroom and the shower of downtown Tokyo. The breakfast (which was extra) was phenomenal. The hotel also let us leave our extra luggage there for several days while we toured other cities in Japan. Just the friendliest staff imaginable. My only nit (and it is a small one) is that their restaurants had limited availability in the evening, which was surprising. I would think they would try to save some seats for guests each evening or at least try to accomodate but they did not.

We stayed at Shangri-la for the first part of our first ever holiday to Japan. The staff at the hotel are amazing - so friendly, welcoming and helpful. I emailed with a few enquiries/requests before my trip and was helped by Kyoko who answered all my questions really quickly and even came to say hello and introduced herself at the hotel. We arranged for the hotel to pick us up from the airport after our 12 hour flight which was very relaxing. Our flight landed at 5am - I asked Kyoko prior to the trip if there was anywhere we could have a freshen up when we arrived after our long flight - she mentioned we could have a shower etc in the spa but that she would try and make sure our room was ready as soon as possible. When we arrived around 6am our room was ready! This was invaluable as we could get ready and chill before heading into tokyo. We also were able to use the horizon lounge straight away and had an amazing breakfast to start our day. The hotel itself is gorgeous and the views are amazing. We have also stayed in Shangri-la at the Shard in London and found both hotels to have breathtaking views and luxurious rooms but the thing that sets Shangri-la Tokyo apart is definitely the level of customer service, professionalism and friendliness of all the staff. All the staff speak excellent English and helped us with booking Disneyland tickets, the Pokémon cafe and taxis. I think the staff member who helped us with the Disney tickets and taxi was Agasa who like all the staff was so friendly and helpful. I would highly recommend the horizon club as a relaxing place to have some food, drink and relaxation. We often popped back to the lounge for a break and refreshments during our busy days exploring. I would highly recommend this hotel and will definitely be returning during our next visit. We have fallen in love with Tokyo and cannot wait to return!

Well I am pretty much spoiled for the rest of my life. I have stayed in some nice hotels, but the service provided by the Shangri-la Tokyo puts it over the top. First I should note that we booked an Executive Suite which offered us access to the Horizon Club, a special lounge for guests who have booked at that level. Totally worth it. Our check-in and check-out were taken care of by the Horizon Club as well as the concierge services. All I can say is that the staff is really top-notch. The service we received from the Horizon Club was warm and professional. They went above and beyond to make sure our stay was perfect - all the arrangements they made for us were spot-on. And I haven’t even gotten to the meals offered by the Horizon Club - all included in the room stay. The breakfasts had everything you could dream of. Every day after a long day of touristing we looked forward to coming back to the lounge for some drinks and snacks (up to a full afternoon tea service if we wanted). We utilized the lounge only once for pre-dinner drinks but they offer that with some light bites and are open to 10pm as well. The room itself was fantastic. Spacious for Tokyo standards, and everything was thoughtfully arranged. We especially loved the huge rain shower and tub. The rooms were very quiet and we didn’t hear noise from the outside or hallways. The location of the hotel is perfect - right next to Tokyo Station - easy for getting in and around Tokyo. Even though we didn’t observe many kids at the hotel, the staff was exceedingly kind towards my two young sons (ages 5 Ana 7). Overall, we had a wonderful stay at the Shangri-La hotel and would heartily recommend it to all my family and friends.

From the moment you enter the experience is second to none. Service is impeccable. Breakfast in the main dining room was exceptional. The rooms beautifully designed and well appointed. The bathrooms was gorgeous with top amenities. You will not be disappointed. I’ve also stayed at four seasons, although rooms there are slightly larger, this hotel is in a superior location with incredible views, especially during cherry blossom season.

We have just visited Shangri-La Tokyo and it has been an excellent experience. I decided to wait until I tried another hotel for the other half of our stay to decided whether this was normal service or extraordinary but we realized that the staff there were extra kind and above average. The hotel is quite and clean and classy it’s not noisy not touristic it was a real pleasure to stay there! Will definitely go back if we’re in Tokyo

Visiting Tokyo and staying at the hotel. Very deluxe hotel with a very nice rooms. Really exceptional service and very polite staff. Reception need some improvement as I was waiting more than 10’ for checking and the same for the checkout. It seems a very busy area. Breakfast can further improve to a higher standard and selection.

We loved out stay at the Shangri-La. From the moment we arrived until we left we were treated with exceptional service. The suite was beautiful, modern but comfortable, with great amenities and details such as automatic shades, bath salts refilled,Nespresso machine, comfortable pajamas and robes. We made use of the club room that came with our suite, where we had high tea and cocktails on different days. The morning breakfast was really good, with lots of choices and an attentive staff. All the employees, whether at the front desk or by the entrance, where professional and on top of things. In other words we loved our stay and would chose to go back.

After a recent stay, this has become my new favourite Tokyo hotel! The Andaz is probably still more stylish and has a few more clever details, but the Shang's location next to Tokyo Station is perfect for all forms of transportation links in this megalopolis. The Horizon Club rooms with access to the Horizon Lounge are well worth the extra cost, especially for conducting business meetings. My room on the 37th floor (same level as the lounge) was a decent size, well equipped (but more USB ports please) with detailed attention to the execution of all functions/features. I wish more mid-high end hotels would follow the Shang with installing the retractable line in the bathroom for drying workout clothes. The staff offered impeccable level of service, especially in the lounge. Overall, the perfect Tokyo hotel for business and pleasure.

Me, my husband and son visited Tokyo in Feb 18 for a business trip, we were attending an exhibition in makuhari so we stayed in that area for business purposes for 4 nights, then we have decided to take 3 days of leisure and we moved down town to the Shangri-La by the Tokyo station, we have booked a horizon club room, we were treated like VIPs from the moment our car reached the hotel, everyone was super nice and spoke English something we didn’t have in the previous hotel, we’ve been escorted to the lounge welcomed by wet towels and champagne and canapés and offered a private check in while chilling on the comfy sofa and sipping on our drinks. The room was simply stunning, super clean, neat and full of goodies and amenities. I have to say one of my favorites, if not favorite modern hotel that I have ever been to.

Marunouchi Trust Tower Main Tokyo Tokyo-to

Hotel highlights

  • Close to Tokyo Imperial Palace and Imperial Palace Garden
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Shangri-La Hotel, Tokyo places you within a mile (2 km) of popular attractions like Tokyo Imperial Palace and Imperial Palace Garden. This 5-star hotel has 200 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool. Located centrally in Tokyo, it's also close to Tokyo Tower and Sensoji Temple.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.


The 200 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. 42-inch flat-screen TVs come with DVD players and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.

Property features

At Shangri-La Hotel, Tokyo, guests enjoy a full-service spa, an indoor pool, and a 24-hour health club. Parking is JPY 3000 per day (JPY 4500 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for JPY 3100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Garden View (Imperial)

King 1 | Sleeps 3

Horizon Deluxe, Room, 1 King Bed

King 1 | Sleeps 3

Premier Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 1601 reviews