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Shangri-La Hotel, Tokyo

5.0 out of 5.0

Recent guest reviews

Excellent dinner. Fabulous service. Go Go Go Go get that wagu beef. It's delicious 😋 not badly priced. 13000 yen each for a 6 course dinner with 120grams of Wagu other places other service 60 grams Money well spent.

We spent a wonderful 2 weeks in Japan ending in Tokyo for 5 days. We decided to splurge and spend the extra money for the Deluxe Club. We felt it was worth it. We enjoyed the variety of snacks and drinks available throughout the day. The breakfasts were spectacular with a mini buffet along with an extensive menu. Evenings had a mini buffet with sufficient food to substitute for dinner. Varied seating from a couches and low tables to dining tables with comfortable upholstered chairs and a variety of newspapers gave a more comfortable relaxed feeling...truly a place to lounge. A variety of candy and other snacks were available throughout the day. A favorite was freeze-dried strawberries dipped in white chocolate.The staff were friendly and attentive addressing us by name. My only criticism is the evening buffet seemed to have the same hot entree...delicious, but the same: beef or fish.

From the time of arrival to departure this hotel was a total surprise. Elegant. Top notch service. Superb location. Within two minutes walk of Tokyo train station, it cannot be beat. I stayed in a suite very high up with amazing views of the city. The gym and pool are very small but I managed to get a workout in. Spa is cute and we enjoyed a massage as well. But the room was unbelievable and could have stayed there all day. Housekeepers were so polite and always on top of things. Thank you for a great stay for the week.

One of the most perfect nights I've ever experienced anywhere in the world - from check-in to check-out, the staff was attentive and left no questions unasked to make sure my friends and I were well taken cafe of. We were greeted by name at every turn and the welcome fruits were seasonal and delicious. I look forward to staying with my family here when I'm back in January

I have had a short trip in Tokyo and stayed at Shangri-La hotel Tokyo for three nights. I stayed at this hotel every time I visit Tokyo since five to six years ago. The only reason is the excellent or even perfect services provided by this hotel, from location of hotel, room facilities to wholehearted services from their staff. The staff are attentive, nice, polite and well-manner. I would like to say a big thank you to the Concierge Team lead by the Chief Concierge, Ms Saito as well as the Assistant Chief Concierge, Mr. Yoshioka. Their preparation work before my arrival makes my stay very smooth. I cannot think of any reason why I do not choose Shangri-La Hotel Tokyo as my hotel of stay in my future visit in Tokyo. Shangri-La Hotel Tokyo is my only choice!!!

The Peninsula is our go-to hotel when in Tokyo and we have yet to stay at one we love more, but this was a very good hotel, with friendly, smiling staff at every corner, scrupulously polite and helpful. It feels a bit more intimate than some of the other luxury hotels in the city. I'm not sure if it's really smaller, or if it just seems that way, but there is no soaring lobby or vast echoing halls. It's all wood-panneled corridors and sparkling chandeliers high above the city, and we enjoyed that. Our room on the 35th floor had a great view, all the way to the bay, the gym is excellent, and the quality of food for in-room-dining is also top-notch, though the portions are miniscule. Location is good, especially if you're taking a bullet train anywhere, as Tokyo Station is minutes away. If I were to rank the luxury hotels in this area it would be The Peninsula -> Shangri La -> Mandarin Oriental -> Four Seasons -> Palace Hotel. They're all good, but some feel just a touch more special and this one definitely ranks near the top.

Stayed here for a bit on a mixed business and leisure trip. The attention to detail was exquisite, but what really stands out was the service which is above and beyond that which is normally expected even of a luxury business hotel. they staff catered to our every need, and there were many odd requests we'd made given that we were with a 5 yr old. Loved the kiddie pack with the kid's sized room slippers and the thoughtful gift of the teddy bear.

My family and I went to stay at Shangri-La Hotel Tokyo for 3 nights in the. month of November 2017 . We decided to go for the Deluxe Room on The Horizon Club floor( the reception for the Horizon Club is on 37th Floor ) as per our last visit and to my unexpected surprise they have upgraded my sister's room to the Premiere Corner Room which was very kind and generous . My favorite hotels in Tokyo are Shangri La and The Palace but I think I much prefer the Shangri La due to their unbeatable services on all fronts as well as the super convenient location ( it's next to Daimaru department store which has a amazing food hall as well as selections of great restaurants . The room itself ( Deluxe ) is on 36th Floor and very spacious with writing desk ,huge king's bed , sofa and a great size bathroom with Bvlgari toiletries .With breathtaking view off Tokyo skyline. All the blinds ( both day and night ) are electric as well as the blind in the bathroom . All other amenities in the room are great including traveler's adaptor and a great stationary box set. We take our breakfast at the Horizon Club on 37th floor and even though I thought the choices were a little restricted ( would like to see more fresh fruits -berries as well as granolas and better selections of bakery ) the service was top notch . I got my egg white omelet every morning and they were always perfect . As a guest at The Horizon Club you get tons of benefits . They have tea with proper afternoon tea sets complete with sandwiches and assorted baked goodies as well as pre meal snacks ( although my sister did have steak with potatoes so I don't know how that is a pre meal snack .It was a full on dinner ! ) and drinks at all hours free of charge . It was worth to pay that little extra to stay on The Horizon Club . Also compliments to all the staffs there who cater to your every need and take care of all your requests efficiently and with such attention to details I was amazed . I also use then gym whenever I travel to keep my body in check and to my big surprise they have upgraded their gym. When I was here last time the gym was tiny with very few useless equipments now the gym is still the same size but they made better use of space and have added more machines and equipments . The pool is also lovely . All in all it is the only hotel I would recommend ( only 18 mins walk to Ginza ) as it's my number one choice at the moment . I had such a splendid time there and I would definitely be coming back . Ps Thanks to the lovely lady who took great care of my DHL package !

There are relatively few Shangri-La properties outside of Asia so this was our first opportunity to stay at one. We stayed at 4 hotels on this trip and this was the best one. I think what really elevated the experience was the Horizon Club, whose perks more than cover the additional cost including breakfast (in-room, in the club or at the on-site restaurant Piacere), canapes, complimentary tea/drinks, desserts, dedicated concierge. The hotel is immediately adjacent to, but detached from Tokyo station. The room is large and everything is electronically controlled. The views are amazing and if you are facing Tokyo Disney, you can watch the fireworks from the comfort of your chaise lounge. You'll also have good views of the Skytree. I think the rooms overlooking the imperial palace are more expensive, but I'd rather have a city view any day (or rather night). The surrounding Ginza area has many upscale shops and Tokyo station is a great central hub for getting to other destinations as well as to Narita airport. They will escort you to/from your trains as needed as well as pick up your tickets. When we come back to Tokyo we will definitely be staying at the Shangri La.

I stay in this hotel for a conference. This hotel is situated right at the side of Tokyo Central station, so you can go anywhere easily. The room is so luxurious and clean even it is not too big. The best one is the breakfast. So huge array of healthy food and dessert. And you can choose one menu from a la carte breakfast menu except the buffet.

Marunouchi Trust Tower Main Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Stock Exchange
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Chuo within a short walk of Tokyo Stock Exchange, Shangri-La Hotel, Tokyo is within a mile (2 km) of other popular sights such as Tokyo Imperial Palace. This 5-star hotel has 200 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool. Located centrally in Tokyo, it's also close to Tokyo Tower and Sensoji Temple.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.


The 200 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. 42-inch flat-screen TVs come with DVD players and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.

Property features

At Shangri-La Hotel, Tokyo, guests enjoy a full-service spa, an indoor pool, and a 24-hour health club. Parking is JPY 3000 per day (JPY 4500 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for JPY 3100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Garden View (Imperial)

King 1 | Sleeps 3

Horizon Deluxe, Room, 1 King Bed

King 1 | Sleeps 3

Premier Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 1513 reviews