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Shangri-La Hotel, Tokyo

5.0 out of 5.0

Recent guest reviews

It's been 3 years since I was last at this fabulous hotel and it is just as beautiful as ever! I'm very impressed at how well maintained this property is, the carpet is as if new as is the furniture in lobby, restaurants and rooms. Located just next to Tokyo station it is the perfect location for sight seeing as you can within minutes be at the train station heading in any direction you like. Lots of shopping and restaurants nearby. Rooms are spacious with aircon that actually works to the temperature you select! Extremely comfortable bed, fine linen, fluffy pillows. Excellent insulation - so quiet, could not hear anyone or anything - slept so peacefully! Bath and shower is enclosed in glass in case you need a view - great water pressure and large rain shower. The maid service was excellent - room was meticulously clean. Buffet breakfast is delicious - more than enough choices and hot items such as eggs benedict etc are ordered from an extensive menu. Restaurant pays special attention to those who are gluten intolerant, with choice of breads and dishes. For those who need to have a cigarette they have a special room on level 27 so you don't need to stand out on the street or if after 7.00pm there is a smoking section in the lobby lounge. Room service was excellent - high quality, well priced and good choices. This hotel has catered well for those with limited mobility - lifts of course and ramps for those who cannot negotiate one or two stairs. Those of us with one good knee have no issues here. To me, what sets this hotel apart is the service! Beyond comparison. If you are stuck at the train station and can't figure out how to get to the hotel, call them and they send someone to collect you. No request was too difficult and all staff are extremely courteous, knowledgeable and helpful. The staff treat any request as if it is a delight for them to serve you. I'd like to specially mention the young bell hop from Brisbane (am sorry to say I cannot recall her name) - her bright smile and friendliness made each day bright and I went off to work cheerful and optimistic, despite the sudden cold snap and snow! This hotel is well worth every penny and the only choice when in Tokyo!

I am still in awe of my trip to Japan. The shangri-la hotel is amazing. Every single detail is perfect. Every staff member amazing. The position is incredible to get to and from airport. Even though it was just down the lift and walk to the bus the ever helpful and lovely Soyeon Song escorted me. It is these extra little things that stay with you. If you can stay here please do. Nothing will disappoint!

I sadly left the Shangri-La Tokyo Station after 6 fantastic nights. I have had the pleasure of staying there for a few nights every year, for the last 4 years and I must say it continues to be the best hotel experience in the world. The Horizon Club..... Absolutely book a Horizon Club room. The service is unparalleled. Suyeon Song is a godsend!! She remembered me by name and was a welcome face everyday. Not to mention took care of any special request with ease! After a long flight from the US, my son and I were greeted by Hideko Yamanaka like we were family. A special thanks to Yumi for personally greeting us and making sure that the pillow I left behind was happily waiting for me on the bed when we returned from Fukouka. Suyeon thankfully stored our bags while we made the trip to Fukouka and received my DHL package. Tea in the afternoon and cocktail our at night are not to be missed. By far, the best variety of hors d'oeuvres served at any executive lounge. They only seem to get better, with the smiling faces bringing offerings to your table. Awesome glassware and big ice cubes made cocktails even better!! The room........ We had a garden view room for the first 3 nights and Suyeon graciously accommodated my request for a city view for the last 3 nights when we returned. The bathroom is amazing with a rain shower and soaking tub. I should mention the Bulgari products, first class. When we arrived there was a hand written note from Yumi welcoming us back. Make sure you listen to the CD thats in the room. I unfortunately didn't get the name, but it provided a great soundtrack for our time. Breakfast..... The spread in Placere is unreal. Fresh juices, mind blowing pastry, detox water(nice touch) and a ever changing array of choices made it impossible to avoid. The eggs benedict menu is fantastic!! I typically don't eat breakfast, but it became my favorite meal of the day in Tokyo. Kudos to the chef. Mako(didn't get her last name) is a stand out, welcoming us every morning. Unfortunately she wasn't working the day I departed as I wanted to compliment her on her amazing service. there was a german waitress(missed her name) who stood in wonderfully. The manager of the restaurant greeted me by name and shook my hand every morning. Traveling during Tet, the restaurant was extremely busy on a Saturday morning and we were forced to eat in the lobby dining room. Chinese tourists were as rude as can be, but he handled them with style and grace. He also apologized the next day for not being able to accommodate us the day before. Location..... The most convenient hotel upon arriving from both the airport or Shinkasen. It's walking distance to Ginza for shopping and Tokyo Station is a so fun to explore! The brand.... I'm staying at the Shangri-la Bangkok in the next few days a look forward to finishing up my travels at the best brand in the hotel industry. Keep up the great work and can't wait to return!

We have recently returned from a five night stay at the Shangri-La Hotel, Tokyo. Our visit was centered around my husband's participation in the Tokyo Marathon. We started communicating with the Concierge staff several months in advance as there were a number of requests we had to accommodate dietary requests. No request was too challenging for the staff at this hotel. They went above and beyond expectations to meet each and every need we had. Mika Kobayashi, Takayuki Yoshioka, Hiroko Kamata, Hideko Yamanaka, Miki Saito, Ami Akioka and several others on staff played an integral role in supporting the road to Marathon success. My husband had an amazing run and we know that staying at the Shangri-La contributed to his success. Our room was spacious, well appointed and had a beautiful view of the city. Restaurants in the hotel, we dined at Piacere for dinner and Nadaman for lunch, were excellent. The Shangri-La is an awesome hotel with a spectacular team that will do everything to meet your needs!

My favorite hotel in Tokyo. Spacious rooms with a modern touch without giving up the luxury feel. Great views. Breakfast is excellent and you can order a main alongside the big buffet. Right next to Tokyo station and the Otemachi financial district.

Our first stay at the Shangri-La Tokyo was in June 2017. We chose it because it was close to Tokyo Station and an easy trip from Haneda. In some respects it was a mistake! Now, no other hotel comes close to matching the service and stay experience of the Shangri-La. Since that first stay we have been back to Japan twice more and stayed at the Shangri-La - most recently last week. The hotel rooms are the best equipped I have ever stayed in. There is a USB port next to your bed, all the business equipment you could want and the toiletries and bathroom set up is beyond perfect - also for women, the hairdryer is not some horrible underpowered thing - these ones work! Then there is the service. We have opted for rooms on the Horizon floors and the Lounge is superb. Excellent offerings at breakfast and the ambience at the cocktail hour is lovely. The staff are welcoming and extremely helpful. I cannot fault the Shangri-La.

Hotel staff were friendly and professional. Our Deluxe room with a view of the Imperial Garden was luxurious and spacious. Hotel concierge was very helpful in making a few dinner reservations for us prior to arrival, much appreciated. Our only complaint was the tedious walk to & from Tokyo Station, precisely, the time it actually took to reach the platform of your desired metro line inside the Tokyo Station. It’s a pain because the Station is such a HUGE maze. Google Maps says the hotel is 5 mins walk away, it is NOT, maybe true if you are a local and know the shortcut. We took the Narita Express and it took us at least 30 mins to get from the platform to the hotel. We regretted not taking the hotel’s complimentary pickup service from Narita Express train platform. On departure day we requested for an “escort” to the train platform, and it still took a good 20 mins to get there. Hindsight, it would be much easier to use the Airport Limousine Bus which stops close by.

We booked this hotel for one quick night after we flew into Tokyo form the states and couldn't have been happier. We used their pickup service from Tokyo station, and it was amazing to have our train door open with them standing there waiting for us. This was our first time in Japan and what a welcome and a way to help us calm our nerves over the train system! The service at this absolutely stunning hotel was top notch, views of the city were over the top, and our room was pure luxury. They catered to our ever needs and treated us like royalty. We loved the location! Right next door to Tokyo station, and we woke up early with jet lag for a gorgeous sunrise run around the Imperial Gardens (also next door). After our run, they were waiting in the hotel entrance with cold waters and greeted us back by name- super classy and made us feel special. (how, I still don't know because we didn't tell anyone we were headed for a run and don't remember seeing anyone) This hotel exceeded my five star expectations for sure!

Conveniently located next to Tokyo station , staying at the club level which has great service at the club and breakfast choice is excellent. Staffs at the club are very helpful and friendly , room size is perfect with good view of Tokyo.

Stayed here after a weekend at the Grand Hyatt. Smart move since both in different locations and was great to get a feel for Tokyo. From Manhattan and Tokyo most be 10 times bigger. Shangri-La is very nice, we had a room over looking Tokyo station and big. Breakfast was included and very good. Staff super helpful and polite. Bar is only open at night, tried to get a drink at tea time, but only tea:) So went to Tokyo station which has it all. Also near great shopping, Palace, very good location. Not as big or offers the food options as Grand Hyatt, but enough outside to be fine. Did try the main restuartant Nadaman I believe it is spelled. coming from NYC big foodies and it disappointed for a $400+ meail for only 2!! But great stay, would highly recommend. Enjoy!

Marunouchi Trust Tower Main Tokyo Tokyo-to

Hotel highlights

  • Close to Tokyo Imperial Palace and Imperial Palace Garden
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Shangri-La Hotel, Tokyo places you within a mile (2 km) of popular attractions like Tokyo Imperial Palace and Imperial Palace Garden. This 5-star hotel has 200 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool. Located centrally in Chiyoda, it's also close to Tokyo Tower and Sensoji Temple.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start your day off with breakfast, available for a fee.


The 200 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. 42-inch flat-screen TVs come with DVD players and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and phones.

Property features

At Shangri-La Hotel, Tokyo, guests enjoy a full-service spa, an indoor pool, and a 24-hour health club. Parking is JPY 3000 per day (JPY 4500 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for JPY 3100 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Garden View (Imperial)

King 1 | Sleeps 3

Horizon Deluxe, Room, 1 King Bed

King 1 | Sleeps 3

Premier Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend this hotel

Total of 1570 reviews