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JR East Hotel Mets Premier Tokyo Bay Shinkiba

3.0 star property

Choose dates to view prices

Photo gallery for JR East Hotel Mets Premier Tokyo Bay Shinkiba

Property entrance
Creator video - submitted by BEST JAPAN HOTELS, Periple
Free WiFi, bed sheets
Lobby lounge
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
1-6-1 Shinkiba, Koto, Tokyo, Tokyo, 136-0082
  • Place, Shinkiba Park
    โ€ช6 min walkโ€ฌ
  • Place, Tokyo Tatsumi International Swimming Center
    โ€ช12 min walkโ€ฌ
  • Place, Kasai Rinkai Park
    โ€ช7 min driveโ€ฌ
  • Airport, Tokyo (HND-Haneda)
    โ€ช30 min driveโ€ฌ

Room options

View all photos for Superior Double for 1 person - Non - Smoking / Bench Type

Free WiFi, bed sheets

Superior Double for 1 person - Non - Smoking / Bench Type

9.6 out of 10
Exceptional
(13 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double for 2 people - Non - Smoking / Bench Type

Free WiFi, bed sheets

Superior Double for 2 people - Non - Smoking / Bench Type

9.2 out of 10
Wonderful
(12 reviews)
  • 178 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin (Separate Bath and Toilet) for 1 person - Non - Smoking / Bench Type

Free WiFi, bed sheets

Deluxe Twin (Separate Bath and Toilet) for 1 person - Non - Smoking / Bench Type

9.2 out of 10
Wonderful
(5 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Deluxe Twin (Separate Bath and Toilet) for 2 people - Non - Smoking / Bench Type

Free WiFi, bed sheets

Deluxe Twin (Separate Bath and Toilet) for 2 people - Non - Smoking / Bench Type

9.2 out of 10
Wonderful
(22 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin (Separate Bath And Toilet) - Non Smoking

Hair dryer, slippers, electronic bidet, towels

Deluxe Twin (Separate Bath And Toilet) - Non Smoking

  • Sleeps 2

View all photos for Deluxe Twin (Separate Bath And Toilet) - Non Smoking / Bench Type

Free WiFi, bed sheets

Deluxe Twin (Separate Bath And Toilet) - Non Smoking / Bench Type

  • Sleeps 3

View all photos for Superior Double Room - Non - Smoking

Free WiFi, bed sheets

Superior Double Room - Non - Smoking

  • Sleeps 2

View all photos for Superior Double - Non - Smoking / Bench Type

Free WiFi, bed sheets

Superior Double - Non - Smoking / Bench Type

  • Sleeps 2

View all photos for Superior Twin- Non Smoking / Bench Type

Free WiFi, bed sheets

Superior Twin- Non Smoking / Bench Type

  • Sleeps 2

View all photos for Superior Twin Room - Non - Smoking

Free WiFi, bed sheets

Superior Twin Room - Non - Smoking

  • Sleeps 2

View all photos for Superior Double for 1 person - Non - Smoking

Free WiFi, bed sheets

Superior Double for 1 person - Non - Smoking

  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double for 2 people - Non - Smoking

Free WiFi, bed sheets

Superior Double for 2 people - Non - Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin for 1 person - Non - Smoking

Superior Twin for 1 person - Non - Smoking | Free WiFi, bed sheets

Superior Twin for 1 person - Non - Smoking

  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin for 2 people - Non - Smoking

Hair dryer, slippers, electronic bidet, towels

Superior Twin for 2 people - Non - Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Twin for 1 person - Non - Smoking/Bench Type

Free WiFi, bed sheets

Superior Twin for 1 person - Non - Smoking/Bench Type

  • 194 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin for 2 people - Non - Smoking/Bench Type

Free WiFi, bed sheets

Superior Twin for 2 people - Non - Smoking/Bench Type

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin (Separate Bath and Toilet) for 1 person - Non - Smoking

Free WiFi, bed sheets

Deluxe Twin (Separate Bath and Toilet) for 1 person - Non - Smoking

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin (Separate Bath and Toilet) for 2 people - Non - Smoking

Free WiFi, bed sheets

Deluxe Twin (Separate Bath and Toilet) for 2 people - Non - Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

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About the neighborhood

Tokyo

Located in Koto, JR East Hotel Mets Premier Tokyo Bay Shinkiba is within a few miles (5 km) of popular sights such as Tokyo Big Sight and Tokyo Bay. This 189-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and a 24-hour front desk.

What's nearby

  • Shinkiba Park - 6 min walk - 0.4 miles
  • Yumenoshima Tropical Greenhouse Dome - 11 min walk - 0.6 miles
  • Tokyo Tatsumi International Swimming Center - 12 min walk - 0.7 miles
  • Yumenoshima Marina - 13 min walk - 0.7 miles
  • Kasai Rinkai Park - 7 min drive - 1.7 miles

Getting around

  • Shin-Kiba Station - 3 min walk
  • Tatsumi Station - 4 min drive
  • Haneda Airport (HND) - 35 min drive

Restaurants

  • โ€ชใ‚ซใƒฌใƒผใ†ใฉใ‚“ ๅƒๅ‰ - โ€ฌ5 min walk
  • โ€ชใ‚ซใƒฌใƒผใ‚ทใƒงใƒƒใƒ— C&C - โ€ฌ4 min walk
  • โ€ชใ„ใ‚ใ‚Šๅบตใใ‚‰ใ - โ€ฌ5 min walk
  • โ€ชใ‚ใจใ‚ๅบต - โ€ฌ5 min walk
  • โ€ชใƒญใƒƒใƒ†ใƒชใ‚ข - โ€ฌ4 min walk

About this property

JR East Hotel Mets Premier Tokyo Bay Shinkiba

Guests of JR East Hotel Mets Premier Tokyo Bay Shinkiba enjoy free WiFi in public areas, microwave in a common area, and a vending machine. Self parking is available for JPY 2000 per night. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations.
Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, slippers, and toilets with an electronic bidet. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Self parking on site (JPY 2,000 per night)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 5 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100โ€“10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 1800 for adults and JPY 900 for children
  • Self parking fee: JPY 2000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
  • Check-in: 3:00 PMโ€”-5:30 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Jr Mets Premier Tokyo Shinkiba
JR East Hotel Mets Tokyo Bay Shinkiba
JR East Hotel Mets Premier Tokyo Bay Shinkiba Hotel
JR East Hotel Mets Premier Tokyo Bay Shinkiba Tokyo
JR East Hotel Mets Premier Tokyo Bay Shinkiba Hotel Tokyo

Frequently asked questions

Is a free cancellation option available at JR East Hotel Mets Premier Tokyo Bay Shinkiba?

JR East Hotel Mets Premier Tokyo Bay Shinkiba offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at JR East Hotel Mets Premier Tokyo Bay Shinkiba?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at JR East Hotel Mets Premier Tokyo Bay Shinkiba on Apr 26, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near JR East Hotel Mets Premier Tokyo Bay Shinkiba?

This hotel is situated in Koto, close to Tokyo Disneylandยฎ, Tokyo DisneySeaยฎ, and Tokyo Skytree. You'll also find Tokyo Bay and Toyosu Market within a short drive.

Is parking available on site at JR East Hotel Mets Premier Tokyo Bay Shinkiba?

Yes, parking is offered for JPY 2,000 per night.

Does JR East Hotel Mets Premier Tokyo Bay Shinkiba have a casino at the property?

No, JR East Hotel Mets Premier Tokyo Bay Shinkiba doesn't have a casino.

Will I find an indoor pool at JR East Hotel Mets Premier Tokyo Bay Shinkiba?

No, there is no indoor pool at this hotel.

Is JR East Hotel Mets Premier Tokyo Bay Shinkiba good for couples?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and a 24-hour front desk.

Are there hot tubs at JR East Hotel Mets Premier Tokyo Bay Shinkiba?

No, there isn't a spa tub at this hotel.

Does JR East Hotel Mets Premier Tokyo Bay Shinkiba have a restaurant with a breakfast menu?

Yes, JR East Hotel Mets Premier Tokyo Bay Shinkiba serves buffet breakfast each morning for a surcharge from its restaurant.

Will JR East Hotel Mets Premier Tokyo Bay Shinkiba allow pets to stay free of charge?

No, pets aren't allowed at JR East Hotel Mets Premier Tokyo Bay Shinkiba.

Are there connecting rooms at JR East Hotel Mets Premier Tokyo Bay Shinkiba?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from JR East Hotel Mets Premier Tokyo Bay Shinkiba?

The closest major airport to JR East Hotel Mets Premier Tokyo Bay Shinkiba is Haneda Airport (HND), which is 12 mi away (35 minutes by car).

Are there rooms with balconies that I can book at JR East Hotel Mets Premier Tokyo Bay Shinkiba?

No, you won't find guestrooms with balconies at JR East Hotel Mets Premier Tokyo Bay Shinkiba.

JR East Hotel Mets Premier Tokyo Bay Shinkiba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 584 out of 798 reviews
Rating 8 - Good. 177 out of 798 reviews
Rating 6 - Okay. 28 out of 798 reviews
Rating 4 - Poor. 3 out of 798 reviews
Rating 2 - Terrible. 6 out of 798 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities
Staff friendly and courteous We had our luggage transported there from another hotel and I received a confirmation email when it arrived and upon check in the bags magically appeared Very efficient with great communication
Stayed 4 nights in Nov 2025

10/10 Excellent

Diego

Liked: Cleanliness, amenities, property conditions & facilities
Great room, very friendly and helpful staff. Buffet breakfast was delicious and worth the additional cost. Very calm and quiet st night and thr TV came with apps to watch most streaming services.
Stayed 1 night in Nov 2025

10/10 Excellent

Karwan

Liked: Cleanliness, amenities, property conditions & facilities
Staff, rooms, amenities, and location
Stayed 2 nights in Oct 2025

10/10 Excellent

Tomas

Stayed 5 nights in Oct 2025

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean but didnโ€™t anticipate the room to be small. Staff helpful and professional. Hotel is a 2 minute walk from train station. Area around hotel is more business/industrial area. No real shopping areas.
Stayed 6 nights in Oct 2025

10/10 Excellent

Steve

Stayed 4 nights in Sep 2025

10/10 Excellent

Yam Ming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good and helpful during check in they got translate ipad
Stayed 1 night in Jul 2025

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V overall good hotel especially if you're going to Tokyo disney sea etc. or makuhari messes. Very close to the station . However not a lot going on around the station
Stayed 3 nights in Jul 2025

10/10 Excellent

Klayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was fantastic! Super close to public transportation and a very nice, clean place to stay. Staff were friendly and the breakfast buffet was delicious. Would definitely stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right next to the station and close to Disney. Rooms were a good size and clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Danilo

Stayed 4 nights in May 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely LOVED this place.. had everything a traveler on the go needs!!! The only thing I dont recommend is using the dual washer/dryer machines.. if you are used to maytag/speed queens.. use only if desperate- but they also have fabric refresher in the room!!!
Stayed 1 night in May 2025

10/10 Excellent

Ami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time using the hotel for a short overnight stay. Always been great and will stay again if there's an opportunity!
Stayed 1 night in Apr 2025

8/10 Good

Ping Ghi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Apr 2025

6/10 Okay

Carol

Stayed 2 nights in May 2025

10/10 Excellent

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and ultra accessible. Very good for visiting Tokyo Disney Land just a station away.
Stayed 1 night in Nov 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Carol

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This has been a great place to stay. The rooms are large and the decor and amenities are thoughtfully minimalist and modern. They even have Dyson hairdryers! The window seats are a nice place to hang out and use the massage pillow on sore feet. I will definitely stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Taylor

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would Stay here again,

perfect for my needs. only issue was the limit on TV volume. I get not wanting to have TVs too loud, but it was hard to hear at the max volume allowed.
Stayed 9 nights in Apr 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly RECOMMENDED.

I stayed for two nights and it was very comfortable and very enjoyable from the very first step into the hotel to my last step out! Great location, friendly staff, and clean, comfortable rooms! The train station was a few min walk away, there was a convenience store on the 1st floor of the hotel, and the breakfast buffet was amazing! I will definitely stay again. Arigato gozaimasu!
Stayed 2 nights in Apr 2025

8/10 Good

Chin A, toronto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
๋„์ฟ„ ์—ฌํ–‰์ค‘ ๋””์ฆˆ๋‹ˆ ๋ฐฉ๋ฌธํ•˜๋Š” ๋‚ ์— ์ดํ‹€ ๋ฌต์—ˆ์Šต๋‹ˆ๋‹ค. ์ข์€ ๊ธธ์ด ๋ณต์žกํ•œ ์ผ๋ณธ์ด๋ผ ์ฐพ๊ธฐ ์‰ฝ๊ณ  ์ „์ฒ ์—ญ์—์„œ ๊ฐ€๊นŒ์šด๊ณณ์œผ๋กœ ์ฐพ์•˜์Šต๋‹ˆ๋‹ค. ์œ„์น˜๋Š” ์ „์ฒ ์—ญ์—์„œ 2๋ถ„๊ฑฐ๋ฆฌ์ž…๋‹ˆ๋‹ค. 2์ธต ํ”Œ๋žซํผ์—์„œ ๋ด๊ณ  ์ฐพ์„์ˆ˜์žˆ์„๋งŒํผ ๊ฐ€๊นŒ์ด ์žˆ์–ด ์ฒซ ์—ฌํ–‰๊ธธ์ด๋ผ๋„ ์•„๋ฌด๋ฆฌ ๊ธธ์„ ๋ชป์ฐพ๋Š” ๊ธธ์น˜๋ผ๋„ ๊ธˆ๋ฐฉ ์ฐพ์„์ˆ˜์žˆ์Šต๋‹ˆ๋‹ค. ์–ด๋ฆฐ์ด ์†๋‹˜ ์„œ๋น„์ŠคํŒฉ์ด ์•Œ์ฐจ๊ณ  ์ข‹์Šต๋‹ˆ๋‹ค. ํ˜„๊ด€ ๋กœ๋น„์— ๋‹ค๋ฅธ ์•„๋ฉ˜ํ‹ฐํ‹ฐ์™€ ํ•จ๊ป˜ ๋…ธ๋ž€ ์ฃผ๋จธ๋‹ˆ์•ˆ์— ์•„์ด ์ „์šฉ ์Šฌ๋ฆฌํผ ์นซ์†” ๋น„๋ˆ„๋“ฑ๋“ฑ์ด ์žˆ์–ด์„œ ๋”ธ์•„์ด๊ฐ€ ์œ ์šฉํ•˜๊ฒŒ ์‚ฌ์šฉํ–ˆ์Šต๋‹ˆ๋‹ค. ํ”„๋ก ํŠธ์—์„œ ์–ด๋ฆฐ์ด ์ž ์˜ท๋„ ๋นŒ๋ฆด์ˆ˜์žˆ์Šต๋‹ˆ๋‹ค. ํฐ์ƒ‰์˜ ๊น”๋”ํ•œ ๋‹จ์ถ”๋‹ฌ๋ฆฐ ์›ํ”ผ์Šค ์Šคํƒ€์ผ์ž…๋‹ˆ๋‹ค. ์ „์ฒ  ๋‚˜์˜ค๋Š” ๊ธธ์— ํŒจ๋ฐ€๋ฆฌ๋งˆํŠธ๊ฐ€ ์žˆ์–ด์„œ ํŽธ๋ฆฌํ•ฉ๋‹ˆ๋‹ค. ๊ฑด๋ฌผ 1์ธต์—๋„ ํŽธ์˜์ ์ด ์žˆ์–ด์š”. ์ „์ž๋ Œ์ง€ ์„ธํƒ๊ธฐ ์–ผ์Œ ๊ธฐ๊ณ„๋Š” 9์ธต์— ์žˆ๊ณ  ์ปคํ”ผ๊ธฐ๊ณ„๋Š” 2์ธต ๋กœ๋น„์— ์žˆ์–ด์š”. ๋””์ฆˆ๋‹ˆ๊นŒ์ง€๋Š” ๊ตํ†ต๋น„๊ฐ€ ์„ฑ์ธ 170์—”. ์–ด๋ฆฐ์ด 80์—” ์ž…๋‹ˆ๋‹ค. ์ „์ฒ ์—ญ ์˜†์— ์žˆ๋Š”๋งŒ ์•„์ฃผ ์กฐ์šฉํ•ฉ๋‹ˆ๋‹ค. ํ˜ธํ…” ์„ ํƒ์— ๋„์›€์ด ๋˜๊ธธ๋ฐ”๋ผ๋ฉฐ ์ฆ๊ฑฐ์šด ๋„์ฟ„์—ฌํ–‰ ๋˜์„ธ์š”.
Stayed 2 nights in Apr 2025

2/10 Terrible

Mihaela, Coquitlam

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception is not useful. We paid for breakfast included through Expedia for the 3 of us included our 6 year old kid and they argued that the breakfast was paid for adults only and we should pay again for our kid. After a good 10 minutes argument about the Expedia booking, the receptionist finally agreed to provide us the coupons which we paid for for the kid breakfast. Anything we asked for during our stay - the staff at the reception showed no interest to help. The hotel rooms are very small, there is visible dust on the furniture. The hotel carpets are very old and dusty, we felt stuffed the entire time we were there. The hotel is old, dated, the rooms are very small given the price. For the price, a hotel closer to downtown Tokyo might be better. We do not recommend this hotel.
Stayed 5 nights in Apr 2025