Friendly staff
Waited outside in the cold for more than one hour for shuttle service from Haneda to MyStay hotel. The bus drove by but failed to stop. So I had to take a taxi. Arrived at hotel and the heater in my room was defective. The clerk attempted to repair the heater but ended up having to change my room. Finally got into bed at 2:30am.
Located in Haneda within a short stroll of Tokyo Bay, Hotel Mystays Haneda is within a 15-minute drive of Tokyo Big Sight. This 3.5-star hotel has 174 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a free airport shuttle.
Enjoy a leisurely bite to eat at TRAVEL CAFE, the hotel's onsite restaurant. Buffet breakfast is offered for a fee each morning from 5 AM to 10 AM.
Guests can expect free WiFi and LCD TVs. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, electric kettles, and safes.
Guests of Hotel Mystays Haneda enjoy a gym, free WiFi in public areas, and conference space. If you drive, self parking is JPY 1650 per night, or you can take advantage of the free airport shuttle at scheduled times. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a library, laundry facilities, and a vending machine.
Friendly staff
Waited outside in the cold for more than one hour for shuttle service from Haneda to MyStay hotel. The bus drove by but failed to stop. So I had to take a taxi. Arrived at hotel and the heater in my room was defective. The clerk attempted to repair the heater but ended up having to change my room. Finally got into bed at 2:30am.
Dear Guest,Thank you for staying at HOTEL MYSTAYS Haneda.We appreciate that you take a time to write to us.However, we deeply apologize for the trouble and inconvenience regarding the shuttle bus and the room facility.Your comment is deeply appreciated, and considered in order to improve the operation of our hotel.We will be so glad to have you again as our guest in the future. Sincerely,
Dear Guest,Thank you for spending your time with us.We also appreciate you to give us your feedback on our hotel.All staffs are pleased to hear that you were satisfied with our services.We hope to welcome you again in the future.Best regard,