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Keio Plaza Hotel Tokyo

4.5 out of 5.0

Recent guest reviews

Great place, all the staff's are wonderful, friendly and super helpful. The check-in/out line was quick, no waiting. They have the best elevators, never have to wait!

Restaurants very expensive, but walkable to many more reasonable options. Walking distance to both Shinjuku Station and Shinjuku Chuo Park. WiFi could be better. Combini in basement level.

All the staff were very nice and accommodating,Every time we would ask for something,they bring it to our room right away with a smile.The location is walking distance to a lot of shopping,dining areas and even the train stations.

Our room came with breakfast, afternoon tea and free happy hour. Consider these amenities as they are provided at the top of the hotel in a large wonderfully quiet room. They'll save you at least one expensive meal out so it pays for itself and you get a better room.

Smelly and dirty hotel with rude service. Everything was dirty, from the carpet, to chairs to the bathroom. They try to market themselves as a high end hotel but the quality is lacking. Had much better service and cleaner rooms at lower price hotels in the area. Lol elsewhere if you want a nice hotel.

Quality was fine but the prices are somewhat obscene.

We loved Keio Plaza. Spent 5 days with our 4 and 6 yr old boys during Cherry blossom season (early-mid April). Our room was narrow and long and a good size compared to our room in Kyoto. We got a room with 3 twin beds. All pretty clean. Get the breakfast package. Well worth it, especially with kids. They have both American and Japanese style breakfast. Staff speaks some English which is helpful. There is an underground tunnel that connects the hotel to the JR line and subway. Ask the staff for the entrance. We stumbled upon it on 2 days of our trip and it came in very handy on rainy days. The entrance is just outside the hotel and goes under the Tokyo Metropolitan Gov building. We were able to book a day trip to Mount Fuji at the hotel which was a nice surprise. The price was same as what I saw in the US online. They had many more trips available if you happen to not book in advance. There is also a great little market just a block away (across the street from post office) with shops, local foods etc. Great at night. I highly recommend this hotel. The highlight for our boys was definitely the toilet with all the cool functions :-)

If I was to go back to Tokyo I would surely stay here again.

This place worked out great for me, the wife and the 2 kids that were 7 and 4 at the time.

Most friendly & helpful staff. Clean convienent to many things

Nice, comfortable, clean room. Hotel gets lots of tour groups, so check-in, check-out, breakfast and elevators can be crowded with a line, but it's tolerable for the trade-offs: great location, several choices of restaurant, convenience store open till the wee hours, clean big rooms.

The staff was knowledgable, polite, and spoke english very well. Any question you had they could answer. Also, not that Shinjuku didn't have anything to offer, but the restaraunts in the hotel were amazing. And the western breakfast buffet was convenient and recognizable, for someone who loves bacon and eggs for breakfast. The staff was also very helpful and understanding of traveling with children. At the buffet, they even gave us children utensils and bowls, so cute. It is located super close to Shinjuku-Chuo park (amazing playground for kids), and a multitude of restaurants, and Shinjuku station. With the kids, our rooms were a wreck but the cleaning staff did its best and always restocked. Thank you! Room size was quite large and very comfortable. All in all it was easy to come "home" when we were so far away.

Great location and the staff was very attentive and friendly.

Great large hotel central in Tokyo. Great facilities, pleasant staff and good restaurants. Also a great bar and gift shop. Would definitely stay again.

this hotel is large capacity and services. well managed. service is prompt. check in process is expedicious, so is checkout. good room service and housekeeping. two blocks from post office, other hotels and some of the best dining in Shinjuku. The main train station is about four blocks away. the staff are well informed and service aware.

Oldish with very large, comfortable room with good amenities

Whilst checking in there was quite a substantial queue which was handled rather poorly by the staff. However after some waiting time I was called forward and attributed a room in the south tower. The surprise was big as I entered a room. It resembled rather a room you would expect in the 1970ies. After having checked my reservation and reviews of other travelers it came up that my room was a so-called non renovated room. I filed a complaint at the front desk which was handled poorly. I learned that the hotel at least internally distinguished between these two types of rooms which by no means was clear upon booking. The only thing I was offered was an upgrade to a new room which would trigger in total almost 470 USD on top on the 900 USD I already paid for a five nights stay. All in all too much money for this properly since the overall rating in the relevant hotel review fora is hardly comprehensible.

Love the hotel. Everything was great. Would recommend anyone traveling to Japan to stay here. Great location.

It was a good location in Shinjuku, close to restaurants, shopping and the train station. The convenience store on the ground floor was very helpful. Many other travelers who stayed at this hotel were from China.

Great trip, hotel was in the heart of the business/shoping/government/transport district of a busy side of Tokyo. Really enjoyed see Tokyo this way. Room was clean and good for our travels.

2-2-1 Nishi-Shinjuku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Government Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Nishi-Shinjuku within a short walk of Tokyo Metropolitan Government Building, Keio Plaza Hotel Tokyo is within a mile (2 km) of other popular sights such as Shinjuku Gyoen National Garden. This 4.5-star hotel has 1438 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center. Located centrally in Tokyo, it's also close to Meiji Jingu Shrine and Yoyogi Park.


Dining

This hotel is home to 11 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 3 coffee shops/cafés.


Rooms

Keio Plaza Hotel Tokyo's 1438 individually decorated rooms provide refrigerators, minibars, and electric kettles. Guests can expect free WiFi and flat-screen TVs with DVD players. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other amenities include free newspapers, free bottled water, and safes.


Property features

Keio Plaza Hotel Tokyo features karaoke, an outdoor pool, and a children's pool. If you drive, self parking is JPY 1000 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 3190 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and 4 meeting rooms.

Room options

Superior Twin Room, Non Smoking

Twin 2 | Sleeps 4

Plaza Deluxe Twin Room, Non Smoking

Twin 2 | Sleeps 3

Plaza Premier Twin, Non Smoking with Free access to lounge

Twin 2 | Sleeps 3

Plaza BIZ Plus 1 King, Non Smoking

King 1 | Sleeps 3

Guest reviews for Keio Plaza Hotel Tokyo

Everyone (15) Couples (12) Business (4) Family (8) Other (1) Friends (3)
5

everything's in walking distance

Everyone

Great place, all the staff's are wonderful, friendly and super helpful. The check-in/out line was quick, no waiting. They have the best elevators, never have to wait!

By , from Boston on Sep 6, 2017

4

comfortable bed, large, impersonal, upscale hotel

Everyone
Kumano Shrine in Chuo Park View from room

Restaurants very expensive, but walkable to many more reasonable options. Walking distance to both Shinjuku Station and Shinjuku Chuo Park. WiFi could be better. Combini in basement level.

By , from Massachusetts on Aug 23, 2017

4
Everyone

All the staff were very nice and accommodating,Every time we would ask for something,they bring it to our room right away with a smile.The location is walking distance to a lot of shopping,dining areas and even the train stations.

By on Aug 1, 2017

5

great accomodations.

Everyone

Our room came with breakfast, afternoon tea and free happy hour. Consider these amenities as they are provided at the top of the hotel in a large wonderfully quiet room. They'll save you at least one expensive meal out so it pays for itself and you get a better room.

By , from e on May 22, 2017

1

smelly and dirty hotel with rude service

Everyone
Bathroom Dirty carpet Moldy table Dirty spots all over chair

Smelly and dirty hotel with rude service. Everything was dirty, from the carpet, to chairs to the bathroom. They try to market themselves as a high end hotel but the quality is lacking. Had much better service and cleaner rooms at lower price hotels in the area. Lol elsewhere if you want a nice hotel.

By , from usa on May 5, 2017

3

ridiculous high price

Everyone

Quality was fine but the prices are somewhat obscene.

By on May 2, 2017

5

clean, great staff, conveniently located

Everyone

We loved Keio Plaza. Spent 5 days with our 4 and 6 yr old boys during Cherry blossom season (early-mid April). Our room was narrow and long and a good size compared to our room in Kyoto. We got a room with 3 twin beds. All pretty clean. Get the breakfast package. Well worth it, especially with kids. They have both American and Japanese style breakfast. Staff speaks some English which is helpful. There is an underground tunnel that connects the hotel to the JR line and subway. Ask the staff for the entrance. We stumbled upon it on 2 days of our trip and it came in very handy on rainy days. The entrance is just outside the hotel and goes under the Tokyo Metropolitan Gov building. We were able to book a day trip to Mount Fuji at the hotel which was a nice surprise. The price was same as what I saw in the US online. They had many more trips available if you happen to not book in advance. There is also a great little market just a block away (across the street from post office) with shops, local foods etc. Great at night. I highly recommend this hotel. The highlight for our boys was definitely the toilet with all the cool functions :-)

By , from Los Angeles, CA on Apr 16, 2017

5

very nice hotel and great location

Everyone

If I was to go back to Tokyo I would surely stay here again.

By , from Phoenix, AZ on Mar 28, 2017

5

nice hotel in a very convenient location.

Everyone

This place worked out great for me, the wife and the 2 kids that were 7 and 4 at the time.

By , from Hawaii Kai, Oahu on Mar 27, 2017

4

very good hotel close to train

Everyone

Most friendly & helpful staff. Clean convienent to many things

By on Oct 4, 2016