Keio Plaza Hotel Tokyo

4.5 star property
Luxury hotel with 10 restaurants and bars
VIP Access

Choose dates to view prices

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Creator video - submitted by Kensho Quest
40-inch flat-screen TV with satellite channels, TV, toys
5 bars/lounges
40-inch flat-screen TV with satellite channels, TV, toys

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Place, Tokyo Metropolitan Government Building
    ‪1 min walk‬
  • Place, Shinjuku Mitsui Building
    ‪2 min walk‬
  • Place, Shinjuku I Land
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Main Tower Deluxe Plus Queen Room

  • Sleeps 2

Main Tower Superior Plus Twin Room

  • Sleeps 3

Plaza Luxe Double, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.4 out of 10
Very good
(20 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

9.0 out of 10
Wonderful
(2 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Plaza Superior South Wing Twin, Non Smoking

9.2 out of 10
Wonderful
(25 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(4 reviews)
  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.6 out of 10
Exceptional
(14 reviews)
  • 363 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus Double, Non Smoking

9.4 out of 10
Exceptional
(15 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(23 reviews)
  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Main Tower Standard Double Room

  • Sleeps 2

Main Tower Standard Twin Room

  • Sleeps 2

Main Tower Superior Twin Room

  • Sleeps 3

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2

South Tower Plaza Superior Queen Room

  • Sleeps 2

South Tower Plaza Luxe Queen Room

  • Sleeps 2

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2

Plaza Superior South Wing King, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.0 out of 10
Wonderful
(8 reviews)
  • 441 sq ft
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 725 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

9.6 out of 10
Exceptional
(18 reviews)
  • 432 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

9.0 out of 10
Wonderful
(8 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Luxury Family Room, Non-Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • 498 sq ft
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Luxe King, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

South Tower Plaza Deluxe King Room

  • Sleeps 2

South Tower Plaza Deluxe Twin Room

  • Sleeps 3

South Tower Plaza Deluxe Triple Room

  • Sleeps 3

South Tower Plaza Luxe Twin Room

  • Sleeps 3

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2

Main Tower Standard Room

  • Sleeps 2

Main Tower Premier Grand King Suite

  • Sleeps 2

Main Tower Premier Grand Twin Suite

  • Sleeps 2

South Tower Plaza Deluxe Room

  • Sleeps 2

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4

Main Tower Luxury Family Room

  • Sleeps 5

South Tower Luxe King Room

  • Sleeps 2

South Tower Plaza Superior Room

  • Sleeps 2

South Tower Plaza Luxe Corner Room

  • Sleeps 2

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Premier Grand Suite

  • Sleeps 2

Main Tower Club Room Premier Grand King Room

  • Sleeps 2

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2

Deluxe Select Twin, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 764 sq ft
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

Pure Wellness Room - Twin Room - Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Plus - Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Twin Room (Triple)

9.4 out of 10
Exceptional
(10 reviews)
  • 382 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Plaza Standard Twin, Non smoking, No bathtub

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior Twin, Non smoking

  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Japanese Suite Twin, Non smoking

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Suite twin South tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2

Standard Single Room

  • Sleeps 1

Main Tower Standard Double Room Smoking

  • Sleeps 2

Main Tower Standard Double Room Non smoking

  • Sleeps 2

Main Tower Superior Twin Room Smoking

  • Sleeps 3

Main Tower Standard Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Twin Room Smoking

  • Sleeps 2

Main Tower Superior Twin Room Non smoking

  • Sleeps 3

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3

South Tower Plaza Superior Twin Room With Extra Bed

  • Sleeps 3

Deluxe Select Twin

  • Sleeps 2

Deluxe Select Twin Connecting Room

  • Sleeps 4

Superior Twin Room, Non Smoking

8.2 out of 10
Very good
(28 reviews)
  • 366 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Main Tower Standard Plus Double Room

  • Sleeps 2

Main Tower Deluxe Plus Twin Room

  • Sleeps 2

South Tower Plaza Superior King Room

  • Sleeps 3

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2

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About the neighborhood

Tokyo

Located in Shinjuku, Keio Plaza Hotel Tokyo is adjacent to Shinjuku Mitsui Building and within a 5-minute walk of other popular sights like Pentax Square. This 1452-room, 4.5-star hotel welcomes guests with 10 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Tokyo Metropolitan Government Building - 1 min walk - 0.1 miles
  • Shinjuku Mitsui Building - 2 min walk - 0.1 miles
  • Toto Tokyo Center Showroom - 3 min walk - 0.2 miles
  • Shinjuku Sumitomo Building - 3 min walk - 0.2 miles
  • Shinjuku I Land - 3 min walk - 0.2 miles

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪オールデイダイニング 樹林 - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪あるでん亭 - ‬4 min walk
  • ‪コメダ珈琲店 - ‬1 min walk
  • ‪Y's 新宿エステック情報ビル店 - ‬2 min walk

About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars
Keio Plaza Hotel Tokyo features a gym, free WiFi in public areas, and a meeting room. If you drive, self parking is JPY 1000 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1400 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a computer station, laundry facilities, and a banquet hall.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include refrigerators, electric kettles, and free newspapers.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:30 AM to 9:00 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 5,000 for adults and JPY 4,000 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Frequently asked questions

What can I see close to Keio Plaza Hotel Tokyo?

This hotel is situated in Shinjuku, just steps from Pentax Square and Tokyo Metropolitan Government Building, and within a short walk of Shinjuku I Land. You'll also find Shibuya Crossing and Tokyo Dome within a short drive.

How much does it cost to stay at Keio Plaza Hotel Tokyo?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Keio Plaza Hotel Tokyo on Jan 1, 2026 start from $470.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Keio Plaza Hotel Tokyo?

Yes, parking is offered for JPY 1,000 per night with in/out privileges. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Does Keio Plaza Hotel Tokyo include a casino on the premises?

No, Keio Plaza Hotel Tokyo doesn't have a casino.

Is there an indoor pool at Keio Plaza Hotel Tokyo?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Keio Plaza Hotel Tokyo?

There are many amenities for couples at this hotel, including in-room massages as well as 5 bars and 10 restaurants.

Are there hot tubs at Keio Plaza Hotel Tokyo?

No, there isn't a spa tub at this hotel.

Does Keio Plaza Hotel Tokyo have a restaurant with a breakfast menu?

Yes, Keio Plaza Hotel Tokyo has 10 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Keio Plaza Hotel Tokyo allow pets to stay free of charge?

No, pets aren't allowed at Keio Plaza Hotel Tokyo though service animals are welcome.

Does Keio Plaza Hotel Tokyo have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Keio Plaza Hotel Tokyo?

The closest major airport to Keio Plaza Hotel Tokyo is Haneda Airport (HND), which is 18 mi away (38 minutes by car).

Can I book a room with a balcony at Keio Plaza Hotel Tokyo?

No, there aren't any guestrooms with balconies at Keio Plaza Hotel Tokyo.

Does Keio Plaza Hotel Tokyo have a wedding venue?

Take advantage of the wedding venue at Keio Plaza Hotel Tokyo if you plan to say "I do" during your trip.

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1914 out of 2748 reviews
Rating 8 - Good. 552 out of 2748 reviews
Rating 6 - Okay. 168 out of 2748 reviews
Rating 4 - Poor. 72 out of 2748 reviews
Rating 2 - Terrible. 42 out of 2748 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Stayed 3 nights in Sep 2025

10/10 Excellent

hogarth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier facilities were excellent.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ryan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Premier Grand Room was excellent and the upgrade to the lounge access was so well worth it! The view is incredible.
Stayed 5 nights in Sep 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel accommodations are great!
Stayed 7 nights in Sep 2025

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a lovely hotel
Stayed 3 nights in Sep 2025

8/10 Good

Nasreen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Very nice

We stayed 2 nights after a cruise to explore Tokyo so only really slept in hotel. It’s massive and rooms are very big and comfy with all amenities in bathroom including hair brush, bobbles, along with all the normal toiletries. Love the heated seat wash lets. 2 breakfast restaurants. Japanese and western. Catering for all needs. We went western and it was very good with a great range. On departure we were leaving 5:40 and breakfast opened at 6, I was disappointed that they couldn’t give us breakfast to take away especially as we had already paid for it. Snd couldn’t refund it as we had booked through hotels.com. Staff very helpful, but it was Japan. We checked in at 11 but our room wasn’t available so we left our baggage and went to explore
Stayed 2 nights in Sep 2025

10/10 Excellent

Nhan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service in prime location at reasonable price.
Stayed 3 nights in Sep 2025

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable bed. Humid room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel for a 12 night stay in September 2025. Very clean, safe, comfortable rooms and good food at breakfast. Like most nice Tokyo hotels food in the restaurants is expensive. $11 CDN for a Coke Zero! Staff were very friendly and helpful and the subway is nearby. Overall a nice place
Stayed 11 nights in Sep 2025

8/10 Good

robert

Liked: Cleanliness, amenities, property conditions & facilities
They really should furnish the lobby. They should also offer food and beverage service at the swimming pool. But generally overall it’s a very nice hotel in a great location.
Stayed 4 nights in Sep 2025

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The level of service is unlike anything else I’ve experienced. There was also a self-service laundry which was really helpful. The Sky Salon services were great. We had two amazing massages. There is also a sky lounge that provides great views of the city and complementary drinks. The hotel is close to Shinjuku station.
Stayed 7 nights in Sep 2025

8/10 Good

Yuhan

Liked: Cleanliness, staff & service
Stayed 8 nights in Aug 2025

10/10 Excellent

Shizuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

zhiqiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Up market hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bryant

Stayed 4 nights in Sep 2025

10/10 Excellent

JOSEPH

Stayed 5 nights in May 2025

10/10 Excellent

Cisco, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, staff was amazing.
Stayed 5 nights in Sep 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing team
Stayed 4 nights in May 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly best hotel I could’ve picked
Stayed 7 nights in Aug 2025

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
It’s fine. But very international, so don’t expect an authentic Japanese experience.
Stayed 3 nights in Sep 2025

2/10 Terrible

Helly

Stayed 10 nights in Aug 2025

2/10 Terrible

Robert, San Jose

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast here is a scam: think economy airplane-sized portions, terrible coffee, and when I complained to three staff members, nothing changed — just empty promises to “tell the manager.” Mr. Yutinori at the front desk even told me it was fine to leave a bad review on social media — but still refused a refund. The official hotel response? No refund, but please “give us another try for breakfast.” I can literally count on one hand the times I’ve formally complained about hotel food, but this was embarrassing to serve and even worse in how it was handled. For perspective, the airplane meal I had was superior. The staff at Keio should visit McDonald’s for basic training in customer service. I’ve stayed here multiple times and even recommended the hotel on my channel — but after this, I can’t endorse them anymore. Do better.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in Shinjuku
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025