Keio Plaza Hotel Tokyo

4.5 star property
Luxury hotel with 10 restaurants and bars
VIP Access

Choose dates to view prices

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Creator video - submitted by Kensho Quest
5 bars/lounges
40-inch flat-screen TV with satellite channels, TV, toys
40-inch flat-screen TV with satellite channels, TV, toys

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

View in a map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Place, Tokyo Metropolitan Government Building
    ‪1 min walk‬
  • Place, Shinjuku Mitsui Building
    ‪2 min walk‬
  • Place, Shinjuku I Land
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Main Tower Deluxe Plus Queen Room

  • Sleeps 2

Main Tower Superior Plus Twin Room

  • Sleeps 3

Plaza Luxe Double, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Standard Twin, Non Smoking

8.8 out of 10
Excellent
(28 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing Twin, Non Smoking, 20F above

8.4 out of 10
Very good
(20 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Superior South Wing Double, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 324 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

9.0 out of 10
Wonderful
(2 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Plaza Superior South Wing Twin, Non Smoking

9.2 out of 10
Wonderful
(25 reviews)
  • 324 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

9.4 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

10.0 out of 10
Exceptional
(4 reviews)
  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

9.6 out of 10
Exceptional
(14 reviews)
  • 363 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus Double, Non Smoking

9.4 out of 10
Exceptional
(15 reviews)
  • 253 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Plus Twin, Non Smoking

9.6 out of 10
Exceptional
(22 reviews)
  • 363 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Main Tower Standard Double Room

  • Sleeps 2

Main Tower Standard Twin Room

  • Sleeps 2

Main Tower Superior Twin Room

  • Sleeps 3

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2

South Tower Plaza Superior Queen Room

  • Sleeps 2

South Tower Plaza Luxe Queen Room

  • Sleeps 2

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2

Plaza Superior South Wing King, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Twin, Non Smoking (Universal Design)

7.6 out of 10
Good
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Luxury Deluxe Twin, Non Smoking (Universal Design)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

10.0 out of 10
Exceptional
(3 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

9.0 out of 10
Wonderful
(8 reviews)
  • 441 sq ft
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 725 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

9.6 out of 10
Exceptional
(18 reviews)
  • 432 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

9.0 out of 10
Wonderful
(8 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Luxury Family Room, Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 498 sq ft
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Luxe King, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 432 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

South Tower Plaza Deluxe King Room

  • Sleeps 2

South Tower Plaza Deluxe Twin Room

  • Sleeps 3

South Tower Plaza Deluxe Triple Room

  • Sleeps 3

South Tower Plaza Luxe Twin Room

  • Sleeps 3

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2

Main Tower Standard Room

  • Sleeps 2

Main Tower Premier Grand King Suite

  • Sleeps 2

Main Tower Premier Grand Twin Suite

  • Sleeps 2

South Tower Plaza Deluxe Room

  • Sleeps 2

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4

Main Tower Luxury Family Room

  • Sleeps 5

South Tower Luxe King Room

  • Sleeps 2

South Tower Plaza Superior Room

  • Sleeps 2

South Tower Plaza Luxe Corner Room

  • Sleeps 2

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Premier Grand Suite

  • Sleeps 2

Main Tower Club Room Premier Grand King Room

  • Sleeps 2

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2

Deluxe Select Twin, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 764 sq ft
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

Pure Wellness Room - Twin Room - Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 382 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Plus - Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 253 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Twin Room (Triple)

9.4 out of 10
Exceptional
(10 reviews)
  • 382 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Plaza Standard Twin, Non smoking, No bathtub

  • City view
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior Twin, Non smoking

  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Japanese Suite Twin, Non smoking

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Suite twin South tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2

Standard Single Room

  • Sleeps 1

Main Tower Standard Double Room Smoking

  • Sleeps 2

Main Tower Standard Double Room Non smoking

  • Sleeps 2

Main Tower Superior Twin Room Smoking

  • Sleeps 3

Main Tower Standard Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Twin Room Smoking

  • Sleeps 2

Main Tower Superior Twin Room Non smoking

  • Sleeps 3

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3

South Tower Plaza Superior Twin Room With Extra Bed

  • Sleeps 3

Deluxe Select Twin

  • Sleeps 2

Deluxe Select Twin Connecting Room

  • Sleeps 4

Superior Twin Room, Non Smoking

8.2 out of 10
Very good
(28 reviews)
  • 366 sq ft
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Main Tower Standard Plus Double Room

  • Sleeps 2

Main Tower Deluxe Plus Twin Room

  • Sleeps 2

South Tower Plaza Superior King Room

  • Sleeps 3

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2

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About the neighborhood

Tokyo

Located in Shinjuku, Keio Plaza Hotel Tokyo is adjacent to Shinjuku Mitsui Building and within a 5-minute walk of other popular sights like Pentax Square. This 1452-room, 4.5-star hotel welcomes guests with 10 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Tokyo Metropolitan Government Building - 1 min walk - 0.1 miles
  • Shinjuku Mitsui Building - 2 min walk - 0.1 miles
  • Shinjuku Sumitomo Building - 3 min walk - 0.2 miles
  • Shinjuku I Land - 3 min walk - 0.2 miles
  • Shinjuku NS Building - 3 min walk - 0.2 miles

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪オールデイダイニング 樹林 - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪あるでん亭 - ‬4 min walk
  • ‪コメダ珈琲店 - ‬1 min walk
  • ‪Y's 新宿エステック情報ビル店 - ‬2 min walk

About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars
Keio Plaza Hotel Tokyo features a gym, free WiFi in public areas, and a meeting room. If you drive, self parking is JPY 1000 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1400 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a computer station, laundry facilities, and a banquet hall.
40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include refrigerators, electric kettles, and free newspapers.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:30 AM to 9:00 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 5,000 for adults and JPY 4,000 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 5000 for adults and JPY 4000 for children
  • Airport shuttle fee: JPY 1400 per person (one-way)
  • Airport shuttle fee per child: JPY 700 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Frequently asked questions

What can I see close to Keio Plaza Hotel Tokyo?

This hotel is situated in Shinjuku, just steps from Pentax Square and Tokyo Metropolitan Government Building, and within a short walk of Shinjuku I Land. You'll also find Shibuya Crossing and Tokyo Dome within a short drive.

How much does it cost to stay at Keio Plaza Hotel Tokyo?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at Keio Plaza Hotel Tokyo on Dec 31, 2025 start from $516.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Keio Plaza Hotel Tokyo?

Yes, parking is offered for JPY 1,000 per night with in/out privileges. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Does Keio Plaza Hotel Tokyo include a casino on the premises?

No, Keio Plaza Hotel Tokyo doesn't have a casino.

Is there an indoor pool at Keio Plaza Hotel Tokyo?

No, there is no indoor pool at this hotel.

Is Keio Plaza Hotel Tokyo good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 5 bars and 10 restaurants.

Does Keio Plaza Hotel Tokyo have a hot tub?

No, there isn't a spa tub at this hotel.

Does Keio Plaza Hotel Tokyo have a restaurant with a breakfast menu?

Yes, Keio Plaza Hotel Tokyo has 10 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Keio Plaza Hotel Tokyo allow pets to stay free of charge?

No, pets aren't allowed at Keio Plaza Hotel Tokyo though service animals are welcome.

Does Keio Plaza Hotel Tokyo have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Keio Plaza Hotel Tokyo?

The closest major airport to Keio Plaza Hotel Tokyo is Haneda Airport (HND), which is 18 mi away (38 minutes by car).

Can I book a room with a balcony at Keio Plaza Hotel Tokyo?

No, there aren't any guestrooms with balconies at Keio Plaza Hotel Tokyo.

Does Keio Plaza Hotel Tokyo have a wedding venue?

Take advantage of the wedding venue at Keio Plaza Hotel Tokyo if you plan to say "I do" during your trip.

Keio Plaza Hotel Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1900 out of 2736 reviews
Rating 8 - Good. 550 out of 2736 reviews
Rating 6 - Okay. 171 out of 2736 reviews
Rating 4 - Poor. 72 out of 2736 reviews
Rating 2 - Terrible. 43 out of 2736 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Helly

Stayed 10 nights in Aug 2025

2/10 Terrible

Robert, San Jose

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast here is a scam: think economy airplane-sized portions, terrible coffee, and when I complained to three staff members, nothing changed — just empty promises to “tell the manager.” Mr. Yutinori at the front desk even told me it was fine to leave a bad review on social media — but still refused a refund. The official hotel response? No refund, but please “give us another try for breakfast.” I can literally count on one hand the times I’ve formally complained about hotel food, but this was embarrassing to serve and even worse in how it was handled. For perspective, the airplane meal I had was superior. The staff at Keio should visit McDonald’s for basic training in customer service. I’ve stayed here multiple times and even recommended the hotel on my channel — but after this, I can’t endorse them anymore. Do better.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best in Shinjuku
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

2/10 Terrible

Douglas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience I’ve ever had. This hotel absolutely hates its customers. Seen other reviews that confirm our experience, they will charge you at check in for minor things and charge you “their rate” vs a third party like Expedia. For what should have been a £5 charge, as confirmed by their own website, they charged me £115. We were only staying there one night, and they charge me £115 ON TOP of the £285 I already paid to stay there. Contacted Expedia who tried to get them to only charge the £5 but the hotel refused. Really got the feeling that they do not want foreigners staying at their hotel. Staff could have just easily ignored it, I would have tipped them £20. Instead they just told me they knew it was totally unfair and still charged me anyways. Again, it was £115 for just one night, it would have been £115 extra per night if we were staying longer. Stay anywhere else, other reviewers have confirmed this, you risk being charged hundreds on top of what you’ve already paid. They’ll just smile at you and tell you life is unfair.
Stayed 1 night in Sep 2025

10/10 Excellent

Tatyana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. In walking distance of many attractions and extremely safe. I would definitely stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2025

4/10 Poor

Randy, BELLEVUE

Disliked: Cleanliness, staff & service, amenities
Nothing unique. You have to pay to use the pool. Starbucks was nearby. Bathroom was all plastic. The restaurants on the 7th floor were empty and you needed a reservation.
Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was great—comfortable, clean, and easy to find. The only downside was the lack of communication with foreigners. The hotel is mostly filled with international guests, yet the front desk staff struggled to communicate or provide guidance. I didn’t get clear information until checkout, which was frustrating as a single mom traveling with two boys. Even when I asked the concierge, they weren’t able to help.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kit Ying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great. very convenient to disneyland and to airport
Stayed 6 nights in Jun 2025

6/10 Okay

David

Traveled with family and small children
Liked: Staff & service
Lounge was nice.
Stayed 2 nights in Aug 2025

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Keio Plaza is a massive Tokyo hotel in a bling style. The rooms are dated but ok. It suited me for location near the main bus station but apart from that, I wouldn’t stay there again
This is Keio Plaza Hotel.
Stayed 5 nights in Aug 2025

10/10 Excellent

Marc, Torquay

Traveled with partner
Liked: Amenities
Fabulous accommodation and the staff are friendly and incredibly helpful. Highly recommended.
Stayed 6 nights in Aug 2025

10/10 Excellent

Shu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, excellent location
Stayed 6 nights in Aug 2025

10/10 Excellent

Joy Krisette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The check-in process was seamless, and I was immediately impressed by the elegant décor and inviting atmosphere. My room was spotless, spacious, and beautifully designed with modern amenities and a comfortable bed that made for a perfect night’s sleep. Housekeeping maintained everything impeccably throughout my stay. The hotel’s dining options were outstanding—the breakfast buffet offered a wide variety of fresh, delicious choices, and the restaurant staff provided exceptional service. The location was also ideal, with easy access to local attractions, shopping, and transportation. What really set this hotel apart, however, was the genuine hospitality of the entire team. Every interaction, from the front desk to the concierge, felt thoughtful and personalized, making me feel like a truly valued guest. I would highly recommend this hotel to anyone seeking a luxurious, comfortable, and memorable experience. I look forward to returning!
Stayed 4 nights in Jun 2025

10/10 Excellent

LLOYD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and beautiful hotel, great location, excellent staff, you wont go wrong choosing to stay here
Stayed 5 nights in Aug 2025

10/10 Excellent

ANNIA

Stayed 4 nights in Aug 2025

10/10 Excellent

Zephyr

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at The Keio Plaza Premier Grand Hotel with Club Lounge Access. Check-in is on the top floor in the Lounge and was fast. The room was large and the lights and shades were adjustable via switches. There was a large shower and bathroom with L'Occitane amenities. Toilet is separate from the shower area. We had a view of the Metropolitan Government Building and were able to see the nightly Light Show projected on the building. The hotel is within an easy walk to Shinjuku Station, tons of restaurants, shopping and the area seemed very safe. The pool was not crowded when we went swimming around 5 PM (it was in the shade at that point) but the water was warm. We loved breakfast and tea in the lounge.
View of Metropolitan Government Building from the Lounge
Light Show seen from hotel room
Stayed 5 nights in Jul 2025

8/10 Good

Sachiko

Stayed 19 nights in Jun 2025

8/10 Good

Isaac

Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 5 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was gorgeous staff friendly and location was perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Sonjia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near the train station. The rooms were very spacious and the staff was terrific.
Stayed 5 nights in Jun 2025

10/10 Excellent

Karen

Stayed 1 night in Aug 2025

8/10 Good

Zahra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was pleasant, but I feel the cost was higher than what the property delivered.
Stayed 3 nights in Aug 2025