Keio Plaza Hotel Tokyo

4.5 star property
Luxury hotel with 10 restaurants and bars
VIP Access

Choose dates to view prices

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Lobby
40-inch flat-screen TV with satellite channels, TV, DVD player
40-inch flat-screen TV with satellite channels, TV, DVD player
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Tokyo Metropolitan Government Building
    ‪4 min walk‬
  • Shinjuku Sumitomo Building
    ‪6 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Tokyo (HND-Haneda)
    ‪38 min drive‬
VIP Access
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Room options

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • City view
  • 324 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

Superior Twin Room, Non Smoking

  • City view
  • 366 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Select Twin Connecting Room, Non Smoking

  • City view
  • 764 sq ft
  • Sleeps 8
  • 4 Large Twin Beds

Deluxe Select Twin, Non Smoking

  • City view
  • 382 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Standard Twin, Non Smoking

  • City view
  • 253 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 363 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Non Smoking

  • City view
  • 253 sq ft
  • Sleeps 3
  • 1 Double Bed

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • City view
  • 506 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Twin, Non Smoking (Universal Design)

  • City view
  • 382 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • City view
  • 725.4 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Superior South Wing King, Non Smoking

  • City view
  • 324 sq ft
  • Sleeps 4
  • 1 King Bed

Pure Wellness Room - Twin Room - Non Smoking

  • City view
  • 382 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • City view
  • 382 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Standard Plus Double, Non Smoking

  • City view
  • 253 sq ft
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 376.7 sq ft
  • Sleeps 3
  • 1 King Bed

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 382 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Plaza Luxe Double, Non Smoking

  • City view
  • 324 sq ft
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 764 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Superior Plus Twin, Non Smoking

  • City view
  • 363 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • City view
  • 441 sq ft
  • Sleeps 8
  • 3 Large Twin Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 764 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

  • City view
  • 382 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Plus Double, Non Smoking

  • City view
  • 382 sq ft
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Twin, Non Smoking

  • City view
  • 324 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • City view
  • 382 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Plus Twin Room (Triple)

  • City view
  • 382 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Plaza Luxe King, Non Smoking

  • City view
  • 432 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

  • City view
  • 253 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Family Room, Non-Smoking

  • City view
  • 498 sq ft
  • Sleeps 9
  • 5 Large Twin Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

  • City view
  • 432 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

Plaza Deluxe South King (Non-Smoking)

  • City view
  • 432 sq ft
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Double, Non Smoking

  • City view
  • 324 sq ft
  • Sleeps 3
  • 1 Double Bed

South Tower Plaza Superior Queen Room

  • Sleeps 2

Main Tower Premier Grand Suite

  • Sleeps 2

Standard Single Room

  • Sleeps 1

South Tower Plaza Deluxe King Room

  • Sleeps 2

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2

Main Tower Standard Room

  • Sleeps 2

South Tower Plaza Deluxe Twin Room

  • Sleeps 3

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2

Main Tower Standard Double Room

  • Sleeps 2

Main Tower Superior Plus Twin Room

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2

Main Tower Superior Twin Room Smoking

  • Sleeps 3

Deluxe Select Twin

  • Sleeps 2

South Tower Plaza Deluxe Room

  • Sleeps 2

South Tower Plaza Superior Room

  • Sleeps 2

Main Tower Premier Grand Twin Suite

  • Sleeps 2

South Tower Luxe King Room

  • Sleeps 2

Main Tower Standard Twin Room Smoking

  • Sleeps 2

Main Tower Luxury Family Room

  • Sleeps 5

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Premier Grand King Suite

  • Sleeps 2

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2

Main Tower Standard Plus Double Room

  • Sleeps 2

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3

South Tower Plaza Luxe Twin Room

  • Sleeps 3

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Double Room Smoking

  • Sleeps 2

Main Tower Club Room Premier Grand King Room

  • Sleeps 2

South Tower Plaza Luxe Queen Room

  • Sleeps 2

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2

Main Tower Superior Twin Room

  • Sleeps 3

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2

Main Tower Deluxe Plus Queen Room

  • Sleeps 2

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4

Main Tower Standard Twin Room Non smoking

  • Sleeps 2

Main Tower Standard Twin Room

  • Sleeps 2

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3

South Tower Plaza Luxe Corner Room

  • Sleeps 2

Main Tower Standard Double Room Non smoking

  • Sleeps 2

South Tower Plaza Superior King Room

  • Sleeps 3

South Tower Plaza Superior Twin Room With Extra Bed

  • Sleeps 3

Main Tower Deluxe Plus Twin Room

  • Sleeps 2

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3

Main Tower Superior Twin Room Non smoking

  • Sleeps 3

Deluxe Select Twin Connecting Room

  • Sleeps 4

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2

South Tower Plaza Deluxe Triple Room

  • Sleeps 3

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About the neighborhood

Tokyo

Located in Shinjuku, Keio Plaza Hotel Tokyo is adjacent to Shinjuku Mitsui Building and within a 5-minute walk of other popular sights like Pentax Square. This 1452-room, 4.5-star hotel welcomes guests with 10 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Shinjuku I Land - 4 min walk - 0.3 miles
  • Tokyo Metropolitan Government Building - 4 min walk - 0.2 miles
  • Shinjuku Sumitomo Building - 6 min walk - 0.3 miles
  • Shinjuku Gyoen National Garden - 2 min drive - 1.2 miles
  • Meiji Jingu Shrine - 4 min drive - 1.7 miles

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪スターバックス - ‬3 min walk
  • ‪あるでん亭新宿店 - ‬4 min walk
  • ‪オールデイダイニング 樹林 - ‬2 min walk
  • ‪Sizzler - ‬4 min walk
  • ‪アートラウンジ デュエット - ‬2 min walk

About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars
Renovated in 2020, Keio Plaza Hotel Tokyo offers a gym, free WiFi in public areas, and a meeting room. If you drive, self parking is JPY 1000 per night, or you can take advantage of the airport shuttle at scheduled times for JPY 1250 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a computer station, laundry facilities, and a porter/bellhop.
40-inch flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include refrigerators, free newspapers, and safes. Private bathrooms are not ensuite.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 47 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - March 2020

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 5 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for JPY 25000.0 per night

Property payment types

Important information

Fees

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Frequently asked questions

What can I see close to Keio Plaza Hotel Tokyo?

This hotel is situated in Shinjuku, just steps from Pentax Square and Tokyo Metropolitan Government Building, and within a short walk of Shinjuku I Land. You'll also find Shibuya Crossing and Roppongi Hills within a short drive.

How much does it cost to stay at Keio Plaza Hotel Tokyo?

As of May 13, 2025, prices found for a 1-night stay for 2 adults at Keio Plaza Hotel Tokyo on Jun 12, 2025 start from $319.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Keio Plaza Hotel Tokyo?

Yes, parking is offered for JPY 1,000 per night with in/out privileges. Though parking is limited, accessible parking, bicycle parking, and electric car charging are also available.

Does Keio Plaza Hotel Tokyo include a casino on the premises?

No, Keio Plaza Hotel Tokyo doesn't have a casino.

Is there an indoor pool at Keio Plaza Hotel Tokyo?

No, there is no indoor pool at this hotel.

Is Keio Plaza Hotel Tokyo a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as 5 bars and 10 restaurants.

Are there hot tubs at Keio Plaza Hotel Tokyo?

No, there isn't a spa tub at this hotel.

Does Keio Plaza Hotel Tokyo have a restaurant with a breakfast menu?

Yes, Keio Plaza Hotel Tokyo has 10 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Keio Plaza Hotel Tokyo allow pets to stay free of charge?

No, pets aren't allowed at Keio Plaza Hotel Tokyo though service animals are welcome.

Are there connecting rooms at Keio Plaza Hotel Tokyo?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Keio Plaza Hotel Tokyo?

The closest major airport to Keio Plaza Hotel Tokyo is Haneda Airport (HND), which is 18 mi away (38 minutes by car).

Are there rooms with balconies that I can book at Keio Plaza Hotel Tokyo?

No, there aren't any guestrooms with balconies at Keio Plaza Hotel Tokyo.

Does Keio Plaza Hotel Tokyo have a wedding venue?

Take advantage of the wedding venue at Keio Plaza Hotel Tokyo if you plan to say "I do" during your trip.

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1524 out of 2285 reviews
Rating 8 - Good. 507 out of 2285 reviews
Rating 6 - Okay. 147 out of 2285 reviews
Rating 4 - Poor. 68 out of 2285 reviews
Rating 2 - Terrible. 39 out of 2285 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mostly Good

Located within walking distance to the west gate of Shinjuku Station, the less busy side. Our room gave us complimentary access to their premium lounge. Conveniently served by direct airport buses. Useful laundry facilities but demand sometimes exceeded availability (especially when a unit was out of order). No comfy sofa or chairs in the lobby. No place to hang a hand towel. Convoluted process for checking in & wifi connection
Stayed 4 nights in Feb 2025

10/10 Excellent

Davinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean.
Stayed 4 nights in Jan 2025

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

BABATUNDE, Paris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel
Stayed 6 nights in Jan 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at a deluxe room for my last night in Japan. The room was spacious but I found strains of hair on the bathroom floor when I checked in and some used paper on the floor. Idk if the room was cleaned properly but overall the quality was satisfied
Stayed 1 night in Feb 2025

6/10 Okay

layne

Stayed 3 nights in Feb 2025

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Sheila

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining should offer breakfast menu choices. Sofas should be added in the lobby area.
Stayed 6 nights in Jan 2025

10/10 Excellent

MinEr

Stayed 1 night in Jan 2025

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Keio Plaza was fantastic and we would definitely recommend this hotel! The restaurants and lounges were lovely. Most importantly the hotel staff were absolutely excellent and really made our stay memorable and enjoyable. Thank you!
Stayed 6 nights in Jan 2025

10/10 Excellent

James, NSW

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great location - had a great time in Japan
Stayed 4 nights in Jan 2025

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were perfect, excellent service and great restaurants in and around the hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Huan Sue, Scarsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a huge hotel with its own shops. But the busy area is within few minutes walking distance. The best part is the airport limousine bus drop you off at the front door.
Stayed 2 nights in Jan 2025

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Dennis

Stayed 8 nights in Jan 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keio Plaza was a great place to stay to explore Tokyo. The rooms were large and clean, the breakfast buffet had a really nice selection of Japanese and non-Japanese options, and the location was super convenient to get to Shinjuku station. There are also a lot of good restaurants close to the hotel, and even a 7-eleven on the ground floor.
Stayed 8 nights in Dec 2024

10/10 Excellent

Ana Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Jan 2025

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a 5 star property with excellent staff and service, with one major exception that loses a full star -- terrible wifi. The wifi itself is not a proper mesh network and has you rejoining each time you touch a new access point. That's a minor annoyance, the bigger problem is that the internet performance is highly unreliable. It goes from fast to painfully slow. This happened to my colleague and myself and across multiple devices and multiple days, so it was not an anomaly. Such an excellent property in so many other aspects (great lounge, good food options, superb location), but wifi is such a fundamental requirement that this needs to be considered.
Stayed 6 nights in Jan 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location! Only a short walk to Shinjuku station. There’s a 7/11 inside the hotel so it was easy to get snacks at midnight. The staff was also attentive and welcoming. Would definitely return!
Stayed 3 nights in Jan 2025

10/10 Excellent

JENNY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good & rooms are clean. Breakfast buffet spread is good too. We enjoyed our stay & will be back again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location because the immediate few blocks were fairly quiet but you were a 7 minute walk to the center of Shinjuku, the train station, shopping, nightlife, etc. Only "oddity", and I suspect this is true across most Japan hotels, was there were no "common areas" to congregate. So nowhere to go in the lobby areas and have a coffee, a snack or do some work. No tables or chairs. But overall, was very happy with the hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Piyakarn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel! Staff are sooo polite! Room was specious! Breakfast buffet is spacious
Stayed 3 nights in Jan 2025