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Keio Plaza Hotel Tokyo

4.5 out of 5.0

Keio Plaza Hotel Tokyo

4.5 out of 5.0

Recent guest reviews

The staff is very helpful and friendly. The breakfast buffet was excellent, probably the best food that I have had in a long time.

Internet was intermittent. Very frustrating for a high end hotel.

The Keio Plaza Hotel is conveniently located near 2 stations in Shinjuku. The Limo Bus also makes a stop to the hotel for transportation to and from the airport. The hotel is beautiful and the staff is very friendly. There is an area with shops and a variety of restaurants nearby. We brought a toddler on vacation with us. The hotel does not have cribs but they have bed rails which we opted not to use. Each room comes with a smart phone with Google maps. I didn't need to use my wifi hot spot. It is also located directly across from the Metro Gov't Bldg which has an observatory that is free and open to the public. You can see Mt. Fuji on a clear day. I recommend this hotel to anyone visiting Japan.

Location was perfect from the station and street eats... Liked the handy free phone you could use....it made getting around easier and tried many of the recommendations. Would highly recommend this hotel and will return..

The western/Japanese buffet breakfast is great! Our first room was great with a nespresso machine! Our second room didn’t have the upgrade :( great location and ease to get the airport shuttle directly from the hotel and Disney.

Great hotel for any first-time visitors to Tokyo. The staff was helpful, the rooms were clean and comfortable, and the location was ideal. If I ever get the chance to go back, I’d pick this hotel again without a second thought

long line to ck-in, not enough places to sit in lobby, very noisy.

Given the high level of stardards you would expect in Japan, this hotel falls short of those expectations. The bedding and carpet showed lots of unpleasant looking stains. The design of the closet made it difficult to hang clothing normally. And the bathroom was so outdated and in need of a serious remodel. Will never stay here again. The Century Southern Hotel located close by is a much higher quality hotel for the same price category.

Kind staff, accommodating and best experience. Walkable to food and shops

Keio Plaza was an excellent choice for us, I was a little hesitant based on previous reviews but I found the staff to be very kind and accommodating. They let us check in early and helped us translate to a cab driver were we needed to go. The hotel is in a quiet area but still walkable to reach other areas like shopping, eating and trains. Overall I enjoyed my stay. I stayed in the two Hello Kitty rooms so my rooms were really large with beautiful decor and wonderful view. I would stay again.

Great place, all the staff's are wonderful, friendly and super helpful. The check-in/out line was quick, no waiting. They have the best elevators, never have to wait!

Restaurants very expensive, but walkable to many more reasonable options. Walking distance to both Shinjuku Station and Shinjuku Chuo Park. WiFi could be better. Combini in basement level.

All the staff were very nice and accommodating,Every time we would ask for something,they bring it to our room right away with a smile.The location is walking distance to a lot of shopping,dining areas and even the train stations.

Our room came with breakfast, afternoon tea and free happy hour. Consider these amenities as they are provided at the top of the hotel in a large wonderfully quiet room. They'll save you at least one expensive meal out so it pays for itself and you get a better room.

Smelly and dirty hotel with rude service. Everything was dirty, from the carpet, to chairs to the bathroom. They try to market themselves as a high end hotel but the quality is lacking. Had much better service and cleaner rooms at lower price hotels in the area. Lol elsewhere if you want a nice hotel.

Quality was fine but the prices are somewhat obscene.

2-2-1 Nishi-Shinjuku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Government Building and Shinjuku Central Park
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Shinjuku, Keio Plaza Hotel Tokyo is within a 5-minute walk of Tokyo Metropolitan Government Building and within 15 minutes of other popular attractions like Shinjuku Central Park. This 4.5-star hotel has 1435 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center.


Dining

This hotel is home to 11 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 3 coffee shops/cafés.


Rooms

A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, bidets, and slippers. Other standard amenities include a refrigerator, a minibar, and an electric kettle.


Property features

Keio Plaza Hotel Tokyo features karaoke, an outdoor pool, and a children's pool. If you drive, self parking is JPY 1000 per night, or you can take advantage of the airport shuttle (available 24 hours) for JPY 3200 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and conference space.

Room options

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

Full 1 | Sleeps 3

Renovated Standard Double, Non Smoking

Full 1 | Sleeps 3

Plaza Superior South Wing Double, Non Smoking

Full 1 | Sleeps 3

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

Twin 2 | Sleeps 3

Guest reviews for Keio Plaza Hotel Tokyo

Everyone (27) Couples (12) Business (4) Family (9) Other (1) Friends (3)
5
Families

The staff is very helpful and friendly. The breakfast buffet was excellent, probably the best food that I have had in a long time.

By on Apr 14, 2019

3
Business Business Travelers

Internet was intermittent. Very frustrating for a high end hotel.

By on Mar 17, 2019

3
Everyone

By on Mar 16, 2019

5
Everyone

The Keio Plaza Hotel is conveniently located near 2 stations in Shinjuku. The Limo Bus also makes a stop to the hotel for transportation to and from the airport. The hotel is beautiful and the staff is very friendly. There is an area with shops and a variety of restaurants nearby. We brought a toddler on vacation with us. The hotel does not have cribs but they have bed rails which we opted not to use. Each room comes with a smart phone with Google maps. I didn't need to use my wifi hot spot. It is also located directly across from the Metro Gov't Bldg which has an observatory that is free and open to the public. You can see Mt. Fuji on a clear day. I recommend this hotel to anyone visiting Japan.

By on Dec 11, 2018

5
Everyone

Location was perfect from the station and street eats... Liked the handy free phone you could use....it made getting around easier and tried many of the recommendations. Would highly recommend this hotel and will return..

By , from Honolulu on Oct 30, 2018

4
Everyone

By on Oct 27, 2018

5
Everyone

By on Oct 24, 2018

4
Everyone

By on Sep 10, 2018

4

great location and restaurants!

Everyone

The western/Japanese buffet breakfast is great! Our first room was great with a nespresso machine! Our second room didn’t have the upgrade :( great location and ease to get the airport shuttle directly from the hotel and Disney.

By , from kailua-kona, hawaii on Jun 7, 2018

5
Everyone

Great hotel for any first-time visitors to Tokyo. The staff was helpful, the rooms were clean and comfortable, and the location was ideal. If I ever get the chance to go back, I’d pick this hotel again without a second thought

By on May 14, 2018