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Gennoya

2.5 star property

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Photo gallery for Gennoya

Property entrance
Studio Room (6) | Television
Studio Room (6) | Bathroom | Free toiletries, hair dryer, slippers, towels
Studio Room (4) | Bathroom amenities | Free toiletries, hair dryer, slippers, towels
Single Room (1) | Desk, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
4-3 Aizumicho, Tokyo, Tokyo, 160-0005
  • Place, Tokyo Toy Museum
    ‪3 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪16 min walk‬
  • Place, Isetan Department Store Shinjuku
    ‪19 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪41 min drive‬

Room options

View all photos for Single Room (1)

Single Room (1) | Desk, free WiFi

Single Room (1)

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Studio Room (2)

Desk, free WiFi

Studio Room (2)

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (3)

Studio Room (3) | Desk, free WiFi

Studio Room (3)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (4)

Studio Room (4) | Desk, free WiFi

Studio Room (4)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (5)

Studio Room (5) | Desk, free WiFi

Studio Room (5)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Studio Room (6)

Studio Room (6) | Desk, free WiFi

Studio Room (6)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 1 Queen Bed OR 2 Twin Bunk Beds
  • Free WiFi

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About the neighborhood

Tokyo

Located in Shinjuku, Gennoya is within a mile (2 km) of popular sights such as National Stadium and Shinjuku Gyoen National Garden. The 6 rooms at this guesthouse include refrigerators, microwaves, and electric kettles.
View more Guest Houses in TokyoOpens in a new window

What's nearby

  • Tokyo Toy Museum - 3 min walk - 0.2 miles
  • Shinjuku Gyoen National Garden - 16 min walk - 0.9 miles
  • Isetan Department Store Shinjuku - 19 min walk - 1.0 mile
  • Shinjuku Isetan - 4 min drive - 1.3 miles
  • Meiji Jingu Stadium - 7 min drive - 2.7 miles

Getting around

  • Yotsuya-Sanchome Station - 2 min walk
  • Shinanomachi Station - 13 min walk
  • Haneda Airport (HND) - 36 min drive

Restaurants

  • ‪サイゼリヤ - ‬2 min walk
  • ‪妻家房 - ‬1 min walk
  • ‪日高屋 - ‬1 min walk
  • ‪バーガーキング - ‬2 min walk
  • ‪蕎麦いまゐ - ‬2 min walk

About this property

Gennoya

Guests staying at Gennoya enjoy free WiFi in public areas and laundry facilities.
24-inch flat-screen TVs come with cable channels and video-game consoles, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and slippers. Other amenities include refrigerators, microwaves, and electric kettles.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels
  • Video game console
  • Video games

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.

Property is also known as

Gennoya Tokyo
Gennoya Guesthouse
Gennoya Guesthouse Tokyo

Frequently asked questions

Are free cancellation options available at Gennoya?

Gennoya provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Gennoya?

As of Jun 6, 2026, prices found for a 1-night stay for 2 adults at Gennoya on Jun 16, 2026 start from $196, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Gennoya?

This guesthouse is situated in Shinjuku within a short 18-minute walk of National Stadium and also 18 minutes on foot from Shinjuku Gyoen National Garden. You'll also find Tokyo Imperial Palace and Shibuya Crossing within a short drive.

Will I be able to park at Gennoya?

No, this guesthouse doesn't offer parking.

Does Gennoya feature a casino at the property?

No, Gennoya doesn't have a casino.

Is there an indoor pool at Gennoya?

No, there is no indoor pool at this guesthouse.

What amenities will couples enjoy at Gennoya?

Couples will appreciate amenities at this guesthouse, including video games and slippers in each accommodation and a kitchenette in some.

Are there hot tubs at Gennoya?

No, this guesthouse doesn't have a spa tub.

Does Gennoya have a restaurant with a breakfast menu?

No, Gennoya doesn't have a restaurant that serves breakfast.

Does Gennoya allow pets to stay free of charge?

No, pets aren't allowed at Gennoya.

Are there connecting rooms at Gennoya?

No, there aren't connecting guestrooms at this guesthouse.

How close is the airport from Gennoya?

The closest major airport to Gennoya is Haneda Airport (HND), which is 14.9 mi away (36 minutes by car).

Can I book a room with a balcony at Gennoya?

No, you won't find accommodations with balconies at Gennoya.

Gennoya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 49 reviews
Rating 8 - Good. 13 out of 49 reviews
Rating 6 - Okay. 3 out of 49 reviews
Rating 4 - Poor. 0 out of 49 reviews
Rating 2 - Terrible. 3 out of 49 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a 5 min walk from the main train station, clean hotel and convenient location with a lot of things to do and see. We loved the stay.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Good budget accommodations. Appreciated the fridge, freezer, hot plate and other amenities. Rooms were a decent size and had lots of beds for our family.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

KENNETH

Liked: Cleanliness, amenities, property conditions & facilities
Location was great - very good value for money.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Charis

Convenient location, close to metro and convenience store, plenty of bedding for a family of 5.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Close to the station and places to eat.
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and roomy place to stay at a great price and great location!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Loi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleaniless. Easy to walk to food store.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities
We had a great stay here. Everything working fine. Self check-out made it easier. It’s close to the train station also.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Yi Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is near subway station and lots of convenient stores.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Ana Marcela

Liked: Amenities, property conditions & facilities
Very clean & cozy stay. Located close to train stations, food, shopping. Quiet neighborhood, laundry in site was a blessing.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Rebecca Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Clean and very convenient. Located close to restaurants and shops. Super easy check in. Fantastic accommodation
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, super easy, accessible and overall just a amazing experience.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Gideon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great self service hotel. Great for a family although keep in mind it is one big room, so difficult to enjoy the place once our kids were asleep. Room 5 or 6 are the best, because in the lower rooms the sound of people walking (jumping!) above can keep you awake at night. Excellent washing machines
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Sunshine Nemy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at this place. Staff very friendly and helpful. Responds to messages promptly. They let us check in 2 hrs early as long as no prior tenants on the check in day. Place is conveniently located to a train station, food places and shopping.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
This was the smallest place we stayed with 5 (3 adults and 2 children) but met all our needs. The kids had the most fun here due to the video game set up (mario bros 90's and mortal combat) after a long day of walking.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Takashi

Liked: Cleanliness
Good！
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to food, trains, and entertainment
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Lisa

Comfortable for all of us. Liked the location
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Called for air conditioning questions and they responded quickly and assisted with our problem rapidly! Enjoyed everything!
Stayed 4 nights in Jul 2024
Verified

8/10 Good

HAZEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family of 5 and our room was spacious enough for all of us! It’s pretty quiet building! There is laundry which is so convenient! The area is safe and lots of restaurants to choose from. So close to subway station. I definitely recommend this place! The only thing to change is that a towel was ripped, staff should have checked that and replaced.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Wing Tak

Disliked: Cleanliness, amenities, property conditions & facilities
於入住前一個月已提前提出取消，物業位於新宿御苑一帶、交通便利、旅遊旺季，加上通知時間充足，按一般市場情況重新出租並不困難。基於此類條件，業主通常會考慮全額或按比例退款，這亦是合理期待。 然而，屋主堅持以條款為由拒絕任何退款，但同時又多次催促我盡快確認取消，以便其重新放租。此處理方式前後矛盾，只照顧自身利益，卻要求旅客承擔全部風險，令人難以接受。 整體溝通缺乏彈性與誠意，只選擇性引用對自己最有利的部分，完全無視合理商業判斷及基本公平性。這次經驗令人非常失望，也提醒其他旅客預訂前要審慎考慮。 I requested a cancellation more than one month before the stay. Given the property’s location near Shinjuku Gyoen, its convenience, the peak travel season, and the early notice provided, it is objectively reasonable to expect that the listing could be rebooked without difficulty. Under such circumstances, most hosts would offer a full or partial refund, which is a fair and common practice. However, the host insisted on refusing any refund strictly based on the policy, while repeatedly urging me to confirm the cancellation so the listing could be re-rented immediately. This contradictory behaviour protects only the host’s interests and places all risk on the guest, which is extremely disappointing. Communication throughout the process lacked flexibility and goodwill. The host selectively relied on terms favourable only to themselves while ignoring basic fairness and reasonable business judgment. Overall, this experience was unsatisfactory, and future guests should take note before booking.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Mike

Liked: Cleanliness, property conditions & facilities, room comfort

Gennoya

We had a pleasant stay, with only a few minor complaints. The room is one of about a half dozen in a private apartment building at the end of a small cul de sac; there is no manager onsite. The shower smelled a little musty, though it was clean. The trash can organization system in the room was confusing (separating trash into plastics, etc.), and we weren't sure what to do with our food take-out plastic dishes. The walls are a little thin. One night, we could hear the neighbors and their child on the floor below us, walking and talking until about 11:00 p.m. In general, though, we had a quiet and pleasant stay. Gennoya is a quiet apartment building tucked away in a bustling neighborhood, only a few minutes walk to stores, restaurants, and trains. The location is excellent and convenient.
Stayed 4 nights in Apr 2025
Verified

2/10 Terrible

Seiya

Disliked: Cleanliness, staff & service, amenities
テレビが映らなくて残念でした
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

MINSU

Liked: Cleanliness, property conditions & facilities, room comfort
없음
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

かずたか

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からも近く、非常に便利でした。 部屋も静かで過ごしやすかったです。 ゲームのコントローラーがあったのですが、 使い方がよくわからなかったです。 結果的には大満足でした。
Stayed 1 night in Sep 2025