8/10 Bueno
Premala, Cherrybrook
Viaje familiar
8 ene. 2026
Le gustó: Limpieza y servicios
Overall Impression While the general condition of the hotel is satisfactory and the staff were initially helpful, several serious lapses in hygiene, housekeeping, and data privacy protocols negatively impacted my stay.
1. Food Safety & Hygiene Concerns
During a visit to the downstairs restaurant , I observed approximately 10 to 15 fruit flies resting on the handles of two trays containing sweets.
Staff Response: I immediately brought this to the attention of two staff members on duty. Regrettably, no corrective action was taken, and the staff appeared indifferent to the issue.
Impact: This lack of urgency is highly disappointing and raises significant concerns regarding hygiene and food safety standards.
2. Housekeeping & Amenities
The room supplies provided were insufficient for a double occupancy. The quantity of items remained limited throughout the stay, which was inadequate to accommodate the needs of two guests.
3. Data Privacy & Documentation Policy
Upon check-in, I raised several specific questions regarding the handling of my passport copy, yet the front desk team was unable to provide any information regarding your internal policies.
Retention Plan: What is the hotel’s official policy for retaining guest identification?
Access Control: Who within the organization has access to these copies?
Disposal Protocol: When and how is this sensitive data destroyed?
The fact that front-line staff are unaware of data protection procedures is a matter of serious concern
Premala
Se hospedó 1 noche en diciembre de 2025