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Quality Inn

2.0 out of 5.0

Recent guest reviews

The staff does not care about there customers. The room was disgusting. Water damage on ceiling. Rusty nails sticking out of bath room door. Vary bad smell in the room. There where stains on the funitur and walls. Burn holes in bed cover and funitur. Security there is a problem very shady area there was a stick holding the back door open. I removed it and later some one else placed it back. Children run the hall ways all night. In all the hotel is a bio hazard.

Could not use pool with granddaughter, was being painted

Coffee pot was not working Furniture in bad shape Rose needed a lot maintenance

We arrived around 3:30 p.m. the gentleman at that time was very helpful and had good english. In the morning for our breakfast; we went into the dining area. The gentleman then did not have good english skills; was not helpful and had an all around attitude like he didn't want to do his job. The coffee was empty, the orange juice was empty. At one point a woman who was fixing her breakfast had dropped a utensil on the floor; she asked him to was it off. He told her-"There's a napkin." She washed it off in the restroom. Other than that the stay was good.

Late arrival, had to stand outside in the cold rain to check in. Got to room after midnight to discover that the room I reserved for more than a week ago, was not what I had paid for. I booked a king room and ended up in a double!!! When I asked whomever about her no one wants for his own personal experience

TV bill not paid? No TV. Manager couldn't do anything until Monday. Site says newly remodeled . NOT. A place to lay your head is all.

Stayed 4 nights with first reservation. Added 2 nights. 4 nights charged to American Express(NOT MY CARD). 2 nights charged to a different American Express (again NOT MY CARD)! My MasterCard was charged an amount NOT MY CHARGES!!! TRIED TO CORRECT CHARGES, clerk would not make changes!

our stay overall for the money was worth it. we didn't get any towels though that sucks but overall it's ok

for the money, it was okay. it was quiet and no one really gave us much bother. only thing that has really bothered me was the fact that I asked for towels because we had put them out and never got any back n they said that there were none clean.

The hotel was overall ordinary to good. Our TV did not work until someone came to fix it at about 10:30 that night. Our door did not closed automatically, and we had to make sure it was closed to be safe. The hallways could use some spiffing up, too. The bed was very comfortable, the room was as cold as I like it, so overall it was average to good.

The beds are very comfortable. I like that the rooms have ref. and microwave. The staff is always friendly. The only thing is the walls are very thin so if someone is loud next to you its hard to rest.

We were extremely disappointed when we returned to find the hotel had went downhill over the last hill BAD!!! When we first moved to Texarkana, we stayed here for 2 wks and it was wonderful. Unfortunately, upon returning for the weekend, we had to change rooms 3 times to get one that had a functioning toilet, clean bed, and working heat all in one room!!

Had to be moved 3 times! First room, the toilet didn't work and there was something that looked like "body fluids" on the comforter! 2nd room, the heater didn't work and it was cold!! 3rd room, we finally said OK we are going to go thru it and make sure everything works and everything is clean before we move our stuff! The staff tried to be helpful but the housekeeper that was brought to look at the comforter laughed about it. I don't think that is AT ALL funny!! That's disgusting!! I'd rather pay more for a CLEAN, decent room!!

it was nice and quiet and staff was extremely nice

I had to roaches in my room. Water fixtures are loose. Bed cover had dried up glue on it. The bed spread feels like u trying to cover up wth a bean bag. All my cable channels ws not working.

We just needed a place to spend one night, and this was great for the price

Really nice hotel. Rooms were small for a double Queen room and the beds were high. Other than that it was close to everything and had everything you needed for a good stay plus a large swimming pool. Business center could use some TLC as the printer was out of toner and they did not have a spare. The computer needed an overhaul. All things considered, I would book here again if I was ever in the area.

This hotel needs to have its bathtubs and showers either repaired or replaced. The heating/ac systems had remotes to use to opeerate the system which I felt needed to have instructions in the room. Not all rooms had a book with locations of the different businesses in town. And in one night they had to replaice the tv because the remotes were mixed up. The staff needs to be more attentive on those details. They were very friendly and tried to be helpful

Online the pictures made the hotel look very nice. Upon arrival the doors were very hard to open, no one to help with our bags, and the man at the front desk told me to hold on in the middle of checking in to talk to someone on the phone for a good 20 minutes about HBO while my hands were full with a baby and heavy bags. He completely ignored my struggles to stand patiently. Entering the hall it was full of bugs! The room smelled of smoke even though it was non smoking. There were dead bugs in the room. The bathtub was black on the bottom from dirt and the faucets were falling apart. There was hair on everything in the room. I called the front desk to ask for a pakNplay and was brought what looked like a metal baby jail with a mattress. I called back and asked for a blanket to put in it because the bed only had one. I was told it was shift change and I'd have to wait. I asked if I could come get the blanket because I was trying to get my son to bed because it was very late. The man told me no I couldn't because they actually weren't allowed to give me a blanket for the baby "bed", I had to provide my own if I wanted one! I was very irritated and hung up on the man. There was ONE drink machine in the entire hotel with can pop and the ONE ice machine actually stopped working on me. There are NO locks on any of the entry doors to the hotel. There was loud music in the parking lot, men walking around in just their boxers, and a can jacked up without a tire in front of the express check in area. It was still there when I left. In the morning the ONe woman I saw cleaning was in her pajamas and had a bottle of cleaner and a rag, just wiping stuff off. Disgusting and I told the front desk at check out, I was told "There were other hotels in Texarkana you could have went to.". Never again will I stay at ANY Ramada!

The room was comfortable and location was close to many places to eat. Breakfast was very good with many items to select from. Would stay here again if the oportunity arose.

5403 N. State Line Avenue Texarkana TX

Hotel highlights

  • Fitness center
  • Business center

Within a short walk of Arkansas Convention Center, Quality Inn is within a mile (2 km) of Holiday Springs Water Park. This 57-room hotel welcomes guests with conveniences like a fitness center and a business center. Located centrally in Texarkana, it's also near Spring Lake Park and Texarkana Convention Center.


Rooms

Quality Inn's 57 air-conditioned rooms provide coffee makers and phones.


Property features

Guests of Quality Inn enjoy features like a fitness center and a business center. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Quality Inn

Everyone (5) Couples (14) Business (4) Family (7) Friends (1) Other (3)
1

worst hotel is have ever been to.

Everyone

The staff does not care about there customers. The room was disgusting. Water damage on ceiling. Rusty nails sticking out of bath room door. Vary bad smell in the room. There where stains on the funitur and walls. Burn holes in bed cover and funitur. Security there is a problem very shady area there was a stick holding the back door open. I removed it and later some one else placed it back. Children run the hall ways all night. In all the hotel is a bio hazard.

By on Jul 17, 2016

3

inexpensive but doing renovations

Everyone

Could not use pool with granddaughter, was being painted

By on May 13, 2016

2

poorly maintain

Everyone

Coffee pot was not working Furniture in bad shape Rose needed a lot maintenance

By , from Texas on Mar 8, 2016

3

easy access

Everyone

We arrived around 3:30 p.m. the gentleman at that time was very helpful and had good english. In the morning for our breakfast; we went into the dining area. The gentleman then did not have good english skills; was not helpful and had an all around attitude like he didn't want to do his job. The coffee was empty, the orange juice was empty. At one point a woman who was fixing her breakfast had dropped a utensil on the floor; she asked him to was it off. He told her-"There's a napkin." She washed it off in the restroom. Other than that the stay was good.

By on Mar 6, 2016

1

busy, downtown location, but not well lit.

Everyone

Late arrival, had to stand outside in the cold rain to check in. Got to room after midnight to discover that the room I reserved for more than a week ago, was not what I had paid for. I booked a king room and ended up in a double!!! When I asked whomever about her no one wants for his own personal experience

By on Feb 25, 2016

2

tv bill not paid? no tv.

GetawayWithFriends

TV bill not paid? No TV. Manager couldn't do anything until Monday. Site says newly remodeled . NOT. A place to lay your head is all.

By on Nov 18, 2015

2

credit card confusion

Couples

Stayed 4 nights with first reservation. Added 2 nights. 4 nights charged to American Express(NOT MY CARD). 2 nights charged to a different American Express (again NOT MY CARD)! My MasterCard was charged an amount NOT MY CHARGES!!! TRIED TO CORRECT CHARGES, clerk would not make changes!

By on Oct 19, 2015

4

getaw as y

Couples

our stay overall for the money was worth it. we didn't get any towels though that sucks but overall it's ok

By on Apr 16, 2015

4

great little get away

Couples

for the money, it was okay. it was quiet and no one really gave us much bother. only thing that has really bothered me was the fact that I asked for towels because we had put them out and never got any back n they said that there were none clean.

By on Apr 16, 2015

3

one night stay

Couples

The hotel was overall ordinary to good. Our TV did not work until someone came to fix it at about 10:30 that night. Our door did not closed automatically, and we had to make sure it was closed to be safe. The hallways could use some spiffing up, too. The bed was very comfortable, the room was as cold as I like it, so overall it was average to good.

By on Jul 14, 2014