Indian Hills Inn Taos Plaza2.0 out of 5.0
Recent guest reviews
As a single woman traveling alone, I was placed in the back part of the hotel where it appeared many local homeless men were living. It was dirty in the hallways and stairwells and even though the place was almost empty, I was put right next door to someone who coughed all night long and had the tv on very loud. NEVER AGAIN.
This place has a great deal of potential. There are some beautiful trees. And a large grassy area that could be put to use. The pool is green with algae. And the grounds are overgrown with weeds and small trees. The ceiling in the breakfast room looks like it had partially fallen in, and the repairs were never finished. A large portion of the motel is in really bad shape, and is not even fit for use. But my room was reasonably well kept. The pillows were good and the bed comfortable. Although the rug could a good cleaning. I think this place could be something nice, with lots of work.
I booked thru Expedia. When I arrived the place was a dump. Green moss in the pool and waist high weeds in the parking lot and walk. Junk car with weeds in the parking lot. Asked clerk for refund he refused said I would have to solve with Expedia. No solutions with Expedia so I had to resolve with amexpress what a hassle. Ps I would also avoid Expedia in the future.
Made a non-refundable booking via an agency for a non-smoking room. The wife and I showed up, we were offered a room which was reeking of smoke. They showed another two rooms, one was very smokey too, the other was freshly painted with a strong smell. None of them was acceptable for a pregnant woman that the employee didn't deny. We were sent to the supervisor on the next morning. He further passed the issue to the Owner who could only be contacted days later on phone. He refused paying back the price of the room that we didn't even use, just gave back the keys and spent the night somewhere else.
Rooms are shabby, and the door didn't have a lock other than the one used from the outside. We slid a rickety table in front of the door at night and others must have done the same thing since the legs were about to collapse. There was no hair dryer or coffee pot in the room. The breakfast buffet consisted of bagels with a tub of cream cheese and frozen waffles. Our family went next door to McDonalds each morning. We booked through another company and our reservation was non-refundable. On the plus side, the bed was comfortable and there weren't any bugs.
Needs a good cleaning. Holes in the sheets. Mold in the shower. Linens were stained and dirty. Dirty sock next to the front door. Knee high weeds. Lobby smells of cigarettes. Parking next to an abandoned tattoo parlor. Continental breakfast means donuts. A cheap hotel and overpriced!
All previous reviews are totally accurate! we had 3 nights booked for last week. Clerk just started & confused so said wait to pay until manager showed up. Not many rooms available as some are now long-term rentals & others being worked on, so he said. Went back to room & 1st thing a horrible odor & overall neglect with leaking toilet , etc. Got things & returned key as manager showed up. Told him how appalling it was & he said owner wants to sell as is, so letting property go! We have stayed on & off for 15 years with other owners keeping it immaculate with lovely grounds - made us sick to see it now. It should be closed as a motel!
This was the worst motel I have ever seen. Broken windows, some boarded over expedia booked room and we refused to stay Expedia refused to refund our money will never use Expedia ever again. This the fleecing of America has to stop. How could we know that this cesspool was unstayable,24 hours in advance so we could cancel. Worst motel I have ever been over charged for filthy and smelly. How can you trust these internet sites to have your back in a situation like this.
Upon checking in there were multiple issues: broken windows in the lobby, animal feces in the lobby, broken out hotel windows, FILTHY common areas in need of cleaning and repair. The room was acceptable, once the cigarette stained mattress pad (in the non-smoking room) was replaced by the housekeepers. Fights in the parking lot overnight and my car got vandalized. "Security" apparently missed all the action despite their "security walk" every 30 minutes. Hotel staff acted like this is just another day when confronted with all these problems and of course refused to give any rebate or refund on the room. STAY AWAY!!!!
The pictures on their website are total opposite of what the hotel is actually like. When we arrived the room was not ready so they gave us another room. The room we were given smelled awful. The door had holes closer to the bottom of the door (it looked like someone kicked the door in). The towels were not white but a tinted yellow with stains on them. Thank goodness we had face towels from home to dry off. You could see homeless people walking through the courtyard with their backpacks. The "swimming" pool had bottles of bleach sitting out on a table, the water had a green tint to it, the chairs were missing legs. The beds looked like they might have bed bugs. They claimed to have Wi-Fi but it didn't work. We basically stayed out all night to avoid going back to the room. This place was awful!! SAVE YOUR MONEY!!
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Indian Hills Inn Taos Plaza places you within a 10-minute stroll of Navajo Gallery and D.H. Lawrence Ranch. This 25-room motel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Centrally located in Taos, the motel is also a short walk from Taos Plaza Theater and Arts Center and Kit Carson Home and Museum.
Free continental breakfast is included with your stay and awaits you each morning from 7 AM to 9 AM.
All 25 air-conditioned rooms feature phones and desks. 25-inch TVs come with cable channels, and guests can stay connected with free WiFi. Climb into the memory foam bed for a pleasant night's sleep.
At Indian Hills Inn Taos Plaza, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with an area shuttle for a fee. Staff members can answer questions about accommodations, and also provide front-desk service during limited hours. Other amenities at this ski motel include a seasonal outdoor pool, a garden, and barbecue grills.
Reviews from Trip Advisor
40% of guests recommend this hotelTotal of 164 reviews