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Worst Marriott Bonvoy location I’ve stayed. I have traveled around Asia and this was the worst I have experienced compared to the rest. I even live in Guam. I had issues with the receptionist at the front desk. I put my mom’s name on the guest list and when my mom showed her ID at the front desk to get a key for the room, the receptionist had to call me to confirm. So what was the point of writing names on the guest list? One in every three would actually help me and answer my questions. One of the elevators was malfunctioning and there were no signs.
Sometimes I don't always get the best of rooms when traveling for the Government, but this is one hotel where the rooms are always good and the views are incredible. I experienced 4 comfortable nights and very good room service.
I would love to say this property is wonderful but it's in desperate need of renovation. Like, it needs to be closed and renovated immediately. The people that work there are lovely and super accommodating. They have a club for Marriott members and the food is wonderful but again, everything is so old and worn that no matter how much you try and clean, it still feels dirty. While I was there the pools were closed, unfortunately. They were being drained for cleaning, it appeared, so I never got to experience them but it looked like they would be nice when filled. The ocean views are beautiful. The island of Guam was a bit of a shock to me. I couldn't understand why both Marriott properties had average ratings but once I arrived, I got it. Guam is a friendly island with peaceful kind people, but it's far from luxurious and to be honest, disappointing. When you are told the K-Mart is the store to see on the island, that pretty much tells you everything you need to know. After the Sheraton, I also stayed at the Westin. It seems like all over the island things are worn and way past their prime. But they are building so perhaps renovations all around the island are coming. I hope so because again, the people are wonderful.
Room service was excellent. The club sandwich is the best I have enjoyed in over 40 years of worldwide travel! Staff at hotel and very friendly. Dominic picked me up at airport on-time after 1:00 A.M. The club lounge is very nice. This is one of the best hotels in Guam.
The view and location is excellent but the service and room facility is not so good. First of all, I got three suitcases and several bags in my hand when I was checking in. But no one was trying to help my luggages. I have been to lots of Sheraton hotel, not a single one had no luggages assistance. Second, the opening hours of the lounge was until 11pm . The second day I entered into the lounge at 10:50 pm. The staff refused me to have any drinks including Coke and bottle water in the refrigerator. He said the drink is prepared for the breakfast the next day. Science it was still open shouldn't I was free to have any drinks in the lounge? I used the SNA to upgrade my room to a corner suite. The most thing I except is the Jacuzzi on the balcony. The first day the weather was crazy outside so I have no chance to use it which is no one's fault.But the second day I tried to use it, the Jacuzzi was totally broken. science it was already midnight, so I have no chance to ask for another room. The hotel should pay more attention to the facility provided . 景色很好但是設施以及員工訓練都不足。 1.APP預約一點check in ，到現場說房間尚未備妥，要等待可以理解，請我們先到lounge用點心等候，但是因為時間有點久，想要離開走走請原工房煎好了以後電話通知被斷然拒絕。 2.Check in完畢後有三大箱行李，而當時只有我一個人在現場，沒有員工要提供行李協助。 3.lounge開放時間是到晚上11點為止，10點50左右進場，想要坐下來喝杯飲料，但被員工阻止，說冰箱裡的所有東西包含飲料跟瓶裝水都是給明天早餐使用，我不得取用。 4.使用SNA通過後升等到套房，但是套房的按摩浴缸是壞的... 5.提供5分鐘體驗的按摩SPA，但是第二天下午去預約要等到再隔天的下午三點後才有體驗的時段， 但是如果要付費一小時的按摩卻馬上可以使用。 整體而言景色優美，但是只要跟飯店人員服務有接觸部分感受都不佳
We stayed in the Oceanview room for three nights, and we noticed that some facilities in the hotel are a bit worn out. If possible, some small renovations could be done to improve them. However, the staff generally is very nice; especially on the first day, Joseph, the duty manager was very helpful and really exceeded our expectations. As we did not have a good rest on our flight, he made ourselves feel at home.
A very low quality hotel! I booked 2 rooms. I asked her are these rooms close? She replied that the two rooms were very close. However, those rooms are diagonal and very inconvenient. According to the pamphlet, we can have a drink in the hotel club lounge until 23:00, however the lounge man staff was angry at 20:00! The toilet in the room does not flow. Korean staff are very racist, Japanese people should never stay at this hotel!
Best hotel in a 4-week trip so far. And it would probably also have scored this well if we'd have a more standard room instead of the relatively affordable for Guam suite that we picked. (Don't worry about 'resort view', it still showed lots of sea view too). Amazing: the two pools, the (rocky) beach view, the breakfast and also anything in the room. Less positive: mainteance level of some of the public areas. E.g. the fence on inside of atrium was clearly rusty/corroding metal, and the Family Pool shower/bathroom area almost fell apart. Area is relatively remote: some family restaurants and shops at walking distance. Two free shuttles (one of the hotel) bring you to Tumon village centre, and also 2-3 paid private bus shuttles (USD 4/ride) with high frequency.
The good: Clean hotel and friendly staff. I was upgraded to a suite, and it did not disappoint. The balcony view of the ocean and pools is definitely worth spending a little extra money if you have to. The pools are good, and the infinity pool has a great view of the ocean. There are two places you can walk down to the "beach". Its not really a beach, but rock, but for me that was okay. Lots of crabs and other small sea life down there, so exploring the area is fun, but bring water shoes or flip flops. You can also walk across a hundred yards of shallow water to the island, which is interesting. On the "walk to the island" side, there were a lot of bright blue starfish and other interesting sea life. But again, no real beach, just rocks. For me, I didn't mind no beach, as the sea life and rock structures were interesting. OK - Restaurants. The restaurant downstairs as well as the bar food in near the lobby were both just OK, and I would go as far as to say the food downstairs should have been better for the price. Its buffet style, with lots of options, but I was not overly impressed with anything. At the omelette station for breakfast, it sometimes appeared the restaurant was understaffed, and the cook would be off doing other things, forcing people to wait. OK to eat there, but nothing special and don't feel like you are missing anything if you don't Bad - The worst part was the small bar near the infinity pool. First, its only open until 6 pm, then after that you have to take a 3-4 minute walk to the inside hotel bar. Even worse, the bartender has to make that walk also when you order food or you want to pay with a credit card. There were times where a line of us waited for 10-15 minutes, and would cringe when the next person would state they were paying with a credit card, or placing a drink order. They kept it at one bartender, while a towel guy sitting next to him did absolutely nothing, ever, other than take a "towel card" and hand out towels. Its a little annoying to have an employee do absolutely nothing while another is put in an impossible situation of running back and forth to grab orders and make credit card payments. Another annoyance was the fact that the staff did not clean the rooms until very late afternoon. I had some early days and was able to return to my room around 3, and the room had yet to be cleaned. Lastly, (and this isn't something I took stars off for the hotel) there is not alot within walking distance. If you are a loyal Marriott customer, the Westin is right in the heart of the shopping district and has a nice beach.
I spent one night at the Sheraton Laguna, and was pretty impressed. The interior of the hotel is much nicer than the exterior, though they do have a pretty nice pool. They also have more than one on-site restaurant if your the type of traveler that doesn’t typically have a rental car. The view from the oceanside room provided a great look at the sunset and my room’s placement on the corner allowed for a wonderful panoramic experience. The room was spacious and clean, and the service was great! I wished that they could have provided a later checkout for Marriott Elite members, but apparently they could not on the date I was there. I admit I’m a little spoiled with my typical 4pm checkout times.
Located within a 5-minute walk of Alpat Island, Sheraton Laguna Guam Resort is within a mile (2 km) of Guam Premier Outlets. This 318-room, 4-star resort welcomes guests with 3 outdoor pools, 6 restaurants, and a 24-hour fitness center.
Have a drink at the lobby lounge or enjoy onsite dining at one of 6 restaurants like The President (Nippon), which specializes in Japanese cuisine and serves lunch and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
The 318 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and refrigerators. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, free bottled water, and safes are also standard.
At Sheraton Laguna Guam Resort, guests enjoy 3 outdoor pools, a lazy river, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 25 per person roundtrip. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include a 24-hour fitness center, outdoor tennis courts, and free WiFi in public areas.