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Recent guest reviews

I loved the friendly attitude of the staff. I didn’t like the sever lack of communications of the reservation team at this hotel (not orbitz related). I was promised a few times they would contact me, but never did. Just ignored me. I won’t stay at this hotel again probably for that reason and go to Hilton instead. The swimming pool wa a great for the kids. The food is terrible to be honest. I would be ashamed as a Sheraton group. A few orders went wrong but the staff always made up for it. Again great attitude. It’s just the quality of the food is way below par. Haven’t tried Japanese restaurant. The club lounge is very understaffed and they have to work too hard. You always need a front desk person at a lounge. Enough plates and a proper coffee machine working. It was out of service for a week. Again. Staff. Excellent. The rest needs a bit of work

Internet never worked in room or in Business Center for my 2 day stay. Inexcusable for business travelers at a high end hotel.

Beautiful views of the ocean. Rooms are in need of repairs.

First time staying at this hotel. Was really disappointed. Expected more for a Sheraton. Mold and mildew smell in the rooms. Toilets in the rooms did not flush. Gym equipment was so old. The hotel is in dire need of a renovation. Location of hotel is not in a prime area.

Stayed for one night while in transit to Palau. Selected the Laguna for a nice stay - no real disappointments. Has some wonderful amenities (pool, grounds, shuttles) but hotel is a bit dated. For such a large property I am sure an update would be really expensive for the owners. Staff was very helpful and friendly. Only disappointment was the "club floor" lounge which was too noisy due to small children and food offering was limited although free. Would stay there again.

470 Fahrenholt Avenue Tamuning

Hotel highlights

  • Close to Guam Premier Outlets
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Alpat Island, Sheraton Laguna Guam Resort is within a mile (2 km) of Guam Premier Outlets. This 318-room, 4-star resort welcomes guests with 3 outdoor pools, 6 restaurants, and a 24-hour fitness center.


Dining

Have a drink at the lobby lounge or enjoy onsite dining at one of 6 restaurants like The President (Nippon), which specializes in Japanese cuisine and serves lunch and dinner. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All of Sheraton Laguna Guam Resort's 318 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and refrigerators. Guests can expect 42-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free bottled water, and safes.


Property features

Guests of Sheraton Laguna Guam Resort enjoy 3 outdoor pools, a lazy river, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per person roundtrip. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, outdoor tennis courts, and free WiFi in public areas.

Room options

Room, 1 King Bed, View

1 King Bed | Sleeps 3

Club Suite, 1 Double Bed, Non Smoking, Corner

1 Double Bed | Sleeps 3

Club Suite, 1 King Bed, Business Lounge Access, Oceanfront

1 King Bed | Sleeps 3

Club Suite, 1 King Bed, Business Lounge Access (Laguna)

1 King Bed | Sleeps 3

Guest reviews for Sheraton Laguna Guam Resort

Everyone (4)
3
Family with small children

I loved the friendly attitude of the staff. I didn’t like the sever lack of communications of the reservation team at this hotel (not orbitz related). I was promised a few times they would contact me, but never did. Just ignored me. I won’t stay at this hotel again probably for that reason and go to Hilton instead. The swimming pool wa a great for the kids. The food is terrible to be honest. I would be ashamed as a Sheraton group. A few orders went wrong but the staff always made up for it. Again great attitude. It’s just the quality of the food is way below par. Haven’t tried Japanese restaurant. The club lounge is very understaffed and they have to work too hard. You always need a front desk person at a lounge. Enough plates and a proper coffee machine working. It was out of service for a week. Again. Staff. Excellent. The rest needs a bit of work

By on Jan 19, 2020

Review comment responded on Jan 21, 2020

Dear Valued Guest, Thank you for choosing to stay with us at the Sheraton Laguna Guam Resort. Please accept my apologies for any dissatisfaction you experienced during your visit. I do apologize our reservation team failed to communicate, following up your needs during your stay. I can fully understand it was uncomfortable from your viewpoint and you can rest assured this issue will be looked into in order to avoid recurrence. It is also very unfortunate that the food offered in restaurant did not meet your expectations. I will share your comment with the relevant department to check if any improvements can be made. Once again, thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you.

3
Everyone

Internet never worked in room or in Business Center for my 2 day stay. Inexcusable for business travelers at a high end hotel.

By , from Freedom, ME on Mar 16, 2019

3
Everyone

Beautiful views of the ocean. Rooms are in need of repairs.

By on Mar 1, 2018

1
Everyone

First time staying at this hotel. Was really disappointed. Expected more for a Sheraton. Mold and mildew smell in the rooms. Toilets in the rooms did not flush. Gym equipment was so old. The hotel is in dire need of a renovation. Location of hotel is not in a prime area.

By , from hawaii on Nov 2, 2017

4
Everyone

Stayed for one night while in transit to Palau. Selected the Laguna for a nice stay - no real disappointments. Has some wonderful amenities (pool, grounds, shuttles) but hotel is a bit dated. For such a large property I am sure an update would be really expensive for the owners. Staff was very helpful and friendly. Only disappointment was the "club floor" lounge which was too noisy due to small children and food offering was limited although free. Would stay there again.

By on Oct 19, 2016

Sheraton Laguna Guam Resort

470 Fahrenholt Avenue, Tamuning, 96913
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