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Shilo Inn & Suites - Tacoma

2.5 out of 5.0

Recent guest reviews

We put our "Do Not Disturb" sign out the first morning so we could eat breakfast and get ready without interruptions. We left the room and removed the sign at 10:00 am that morning. Later, at around 2:30 pm we returned and the room was not cleaned. The front desk told us that because we had the DND sign out early, the staff would not be coming to clean our room. She also told me, WE COULD BE IN THE ROOM WHILE THEY CLEANED. I'm not sure how they could clean the bathroom, vacuum or make the beds with us in the room, but whatever. I had never heard of such a thing, but the front desk made it sound like it was OUR FAULT the staff didn't circle back to do our room. Let's see ... coffee in the lobby was typically cold; NONE of the ice machines were in working order; highway closeby made it noisy; beds were clean, but uncomfortable; and we could never seem to make it the right temp in the room - either too hot or too cold, and we tried different settings. For the money, I suppose you get what you pay for. I really wish I'd splurged and stayed at a Marriott or Hilton property. Next time!

After traveling for 22 hrs and arriving to the Shilo Inn and Suites we had to sit and wait for 25 min while the clerk on duity finished her inventory on her computer to assign us a room. Seems work that could have continued after room assignment was more important than the customer.

No it's our staff was very nice the place was cleaning the hotel swimming pool a little cold for heated pool jacuzzi wonderful almost got robbed in the hallway though by a strange guy who acted like he had a gun

Couldn't check in because they are not up to day with chips in the cards!

I've stayed at this shilo inn often, and the gals at the front desk are the best! Always friendly, helpful, and personable

This hotel was significantly less per night than hotels where I usually stay so I was worried but it is just fine: clean, comfortable, quiet, good breakfasts, and easy parking. The pool/Jacuzzi could have been cleaner but I didn't use them. The computer in the lobby was offline/no connection seemingly most of the time I was there so don't count on it. There are also markets and restaurants nearby. I was very happy to save money and enjoy my stay.

The check in was interesting to say the least. The front desk employees were definitely not friendly. They said the room wouldn't be ready until 4:00 and then gave me the door card and said it was ready. Just didn't make sense.

This hotel was convenient to the freeway and shopping and everything in Tacoma. The bed was top notch and the room amenities included a fridge and microwave and a nice TV. The room was spacious. Breakfast buffet included hot waffles and several other choices of cereal and pastry. The indoor hot tub and pool were open 24hours which is exceptionally available

Excelent, so clean and confortable.very good breakfast and the beds were so clean. I stay there on my next trip.

Staff was friendly and attentive, however, the single elevator being out for 2 of our 5 days made it inconvenient being on the 4th floor. Offer was made to move us, but we declined. Breakfast service needs hot chocolate packets and ketchup packets. Otherwise, breakfast was good.

We chose the hotel so that we could be low key since we were personal quests of the band Def Leppard and purposely asked for an early check in since they were not able to accommodate us Friday night. She informed us that we could not check in until 4:00 I calmly told her that I had requested a 10:00 check in it was after 11:00 when we arrived due to traffic...after huffing she finally got us our keys. I will not stay there again! I will spend the extra money for a nicer hotel!

Great location, comfortable rooms. Decent breakfast each morning. Great staff. Nice indoor amenities. laundry room available. Easy access to I-5

Just like I said above, nothing really more to add. But this review requires that I write 50 characters in this box.

all around wonderful stay. The front desk staff was cheerful and helpful and the breakfast delicious. Carol, who was in charge of the breakfast was fantastic.

Nice location. Very similar to other Shilo Inns, throughout the West Coast. Close to the Airport and approximately 30 minutes to downtown Seattle.

The rooms decor has been updated since the 70's, but not much else has at this hotel. The one positive thing at this hotel is that they allow swimming all night. Most hotels close it down at 10pm...so that was nice.

Staff friendly and efficient. Only had the continental breakfast on our last morning, very good selection. Room was clean and bed was comfortable. The hotel was busy but quiet. A good variety of restaurants within walking distance. Enjoyed our stay and would return to this hotel.

Our stay here was ok, but we didn't feel like it really lived up to what we typically expect from Shiloh.

Great room for what we needed it for ) The pool and sauna were an added bonus. Thank you for accommodating us!

7414 South Hosmer Tacoma WA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Shilo Inn & Suites - Tacoma places you within a few miles (5 km) of Tacoma Mall and Stina's Cellars. This 132-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Great American Casino is also 2.7 mi (4.3 km) away.


Dining

Free continental breakfast is included with your stay.


Rooms

Shilo Inn & Suites - Tacoma's 132 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

Guests staying at Shilo Inn & Suites - Tacoma enjoy an indoor pool, a fitness center, and a sauna. Free parking is available if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Shilo Inn & Suites - Tacoma

Everyone (12) Couples (14) Business (7) Family (13) Friends (5) Other (1)
3

watch the "do not disturb" sign!

Everyone

We put our "Do Not Disturb" sign out the first morning so we could eat breakfast and get ready without interruptions. We left the room and removed the sign at 10:00 am that morning. Later, at around 2:30 pm we returned and the room was not cleaned. The front desk told us that because we had the DND sign out early, the staff would not be coming to clean our room. She also told me, WE COULD BE IN THE ROOM WHILE THEY CLEANED. I'm not sure how they could clean the bathroom, vacuum or make the beds with us in the room, but whatever. I had never heard of such a thing, but the front desk made it sound like it was OUR FAULT the staff didn't circle back to do our room. Let's see ... coffee in the lobby was typically cold; NONE of the ice machines were in working order; highway closeby made it noisy; beds were clean, but uncomfortable; and we could never seem to make it the right temp in the room - either too hot or too cold, and we tried different settings. For the money, I suppose you get what you pay for. I really wish I'd splurged and stayed at a Marriott or Hilton property. Next time!

By , from Rochester, NY on Jan 30, 2018

4

rudeness prevails

Everyone

After traveling for 22 hrs and arriving to the Shilo Inn and Suites we had to sit and wait for 25 min while the clerk on duity finished her inventory on her computer to assign us a room. Seems work that could have continued after room assignment was more important than the customer.

By , from Louisiana on Jan 27, 2018

5
Everyone

No it's our staff was very nice the place was cleaning the hotel swimming pool a little cold for heated pool jacuzzi wonderful almost got robbed in the hallway though by a strange guy who acted like he had a gun

By on Dec 31, 2017

1

awful

Everyone

Couldn't check in because they are not up to day with chips in the cards!

By on Dec 18, 2017

5

wonderful, friendly staff

Everyone

I've stayed at this shilo inn often, and the gals at the front desk are the best! Always friendly, helpful, and personable

By on Sep 16, 2017

4

a pleasant surprise

Everyone

This hotel was significantly less per night than hotels where I usually stay so I was worried but it is just fine: clean, comfortable, quiet, good breakfasts, and easy parking. The pool/Jacuzzi could have been cleaner but I didn't use them. The computer in the lobby was offline/no connection seemingly most of the time I was there so don't count on it. There are also markets and restaurants nearby. I was very happy to save money and enjoy my stay.

By on Aug 19, 2017

3

ok hotel close to the freeway

Everyone

The check in was interesting to say the least. The front desk employees were definitely not friendly. They said the room wouldn't be ready until 4:00 and then gave me the door card and said it was ready. Just didn't make sense.

By , from Portland, Or on Jul 5, 2017

5

convenient comfort

Everyone

This hotel was convenient to the freeway and shopping and everything in Tacoma. The bed was top notch and the room amenities included a fridge and microwave and a nice TV. The room was spacious. Breakfast buffet included hot waffles and several other choices of cereal and pastry. The indoor hot tub and pool were open 24hours which is exceptionally available

By on Jul 3, 2017

5

was very good.

Everyone

Excelent, so clean and confortable.very good breakfast and the beds were so clean. I stay there on my next trip.

By , from San Francisco California on Jul 1, 2017

4
Couples

Staff was friendly and attentive, however, the single elevator being out for 2 of our 5 days made it inconvenient being on the 4th floor. Offer was made to move us, but we declined. Breakfast service needs hot chocolate packets and ketchup packets. Otherwise, breakfast was good.

By on Dec 15, 2016