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Recent guest reviews

The rooms were not what I expected of a red lion. They didn't have coffee pots and due to covid breakfast they handed you a plate with a little Debbie danish a jimmy dean sausage sandwich and an orange mine had a rotten ozzing hole in it. Our tv didn't work and it took him 40 min for someone to come down to help. The pool cost $40 for one hour we paid for two hours asked for pool towels front desks said they would send housekeeping with some after two hours still we didn't have towels. They clearly don't find it important to fix any problems they simply post signs to cover their butts slippy floor, park at your own risk. We saw a drug deal go down right outside the lobby doors. our sheets were dirty and all night the air conditioner would go on and off when it was off all you could here was traffic I will not stay here again.

Nothing to like manager was drunk all day saw her 3 times stocking up on beer they closed pool and hot tub due to no more than 10 people but had guests drinking all damn day and night

It was nice and clean. The service was great and very friendly l.

The place ia a little dated but fairly clean. I was very happy with the staff overall but one guy really soured my view of the staff. He was working at night on the 20th of February, i am not allowed to put his name. . I had asked and received extra bottled water the night before but the next night when i asked he said they only have the drinking fountain and i can fill up a bottle. I explained that this was not a problem the night before. He acted like he was shocked and acted like he was checking the back. Came back and said that they never give out extra bottled water. The next day i went back and asked and did get 2 extra bottled water. The room is clean and okay size. It is very loud at night from the highway traffic though. Make sure you ask for the north side (odd numbersed rooms) to reduce the noise. The air conditioner was loud and did not work well. The breakfast is okay. There was not alot of choices but the staff is great. They were friendly and was quick to get items restocked. The pool is nice size and clean. My kids loved the slide and i liked that they roped the pool to indicate a change in depth. The hot tub was a little too hot for me but it had a good pressure on the jets which i enjoyed. Overall it is a decent place to stay for the price. I would stay again if needed but would probably be a 3rd choice.

Water slide, although we didn't use because it was closed

I felt the property was very old, Dirty, outdated and had a musty smell. The gym was horrific, the gym was dirty and the smell was even worse in there.

Everything was clean. Plenty of stuff for breakfast. Great internet connection. Nice small exercise room and two computers in lobby for guest use which I did use.

It has a great pool. Lots of kids birthday parties were happening during our stay.

I know you get what you pay for but the photos online are not what you get. The staff was too busy gossiping about another co worker to check us in. The “snack bar” was empty our entire stay except for a few cup o noodles. The water slides are only operating in small windows. There was mold in most the grout in the bathroom. The beds are lumpy at best. There are lots of places to shop and eat in the area but I suggest driving as this is a sketchy part of town. I recommend spending an extra $40/ night and avoid this place if possible.

Our room had a horrible smell that wouldn’t leave. Smoke/BO/musty.

My kids absolutely loved the pool!!! Would definitely stay here again.

clean goodbreakfastgoodbreakfast .......... .... ...................... ...............

The pool was amazing and staff was very helpful. The location was off a busy intersection and several times throughout the night I was woken up by a Semi downshifting. I might mention that I am a light sleeper. Other than that the hotel was great for the very reasonable rate.

Very Conviently located with walmart next door as for staff wasnt the best sevice as they lost my desposit and room had gnats and a dead cricket in it and i always had to ask for towels but they sidnt refund my Deposit and the pool was great but the slide was never open during the time it was suppose to be

S 348th St Federal Way WA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • 24-hour fitness center

Red Lion Inn & Suites Federal Way places you within 2 miles (3 km) of popular sights like Wild Waves Water Park and Enchanted Village and Federal Way Community Center. This 90-room, 3-star motel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.


Rooms

All 90 rooms provide refrigerators, free local calls, and free bottled water. Guests can expect free WiFi and TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer free toiletries. Ironing boards and desks are also standard.


Property features

At Red Lion Inn & Suites Federal Way, guests enjoy features like an indoor pool, a 24-hour fitness center, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Red Lion Inn & Suites Federal Way

Everyone (28) Couples (3) Family (21)
1
Family Family

The rooms were not what I expected of a red lion. They didn't have coffee pots and due to covid breakfast they handed you a plate with a little Debbie danish a jimmy dean sausage sandwich and an orange mine had a rotten ozzing hole in it. Our tv didn't work and it took him 40 min for someone to come down to help. The pool cost $40 for one hour we paid for two hours asked for pool towels front desks said they would send housekeeping with some after two hours still we didn't have towels. They clearly don't find it important to fix any problems they simply post signs to cover their butts slippy floor, park at your own risk. We saw a drug deal go down right outside the lobby doors. our sheets were dirty and all night the air conditioner would go on and off when it was off all you could here was traffic I will not stay here again.

By , from Spokane, Wa on Sep 21, 2020

Review comment responded on Sep 22, 2020

Dear, Tessa!! Thank you for your thoughts on your recent visit. Please know that we are taking this pandemic very seriously, and we have certain policies in place for the safety of our guests. That being said, it is unfortunate that the service you received was not to our usual standard, and we have spoken to our team about this issue, so we can make sure we are putting our best foot forward. The next time you're in town, we'd love for another chance to impress you. Sincerely, GM, (RLH Federal way)

1
Family

Nothing to like manager was drunk all day saw her 3 times stocking up on beer they closed pool and hot tub due to no more than 10 people but had guests drinking all damn day and night

By on Mar 24, 2020

Review comment responded on Mar 27, 2020

We are distressed to read about your experience. Please forgive us for any shortfalls in our service and know that we will investigate your claims immediately. Also, we regret any disappointment you had with our pool operations; however, at this time, it is our duty to go the extra mile to keep our guests safe and comfortable. Thank you for your feedback, and we wish you all the best in your travels ahead.

4
Family

It was nice and clean. The service was great and very friendly l.

By on Mar 12, 2020

Review comment responded on Mar 12, 2020

Dear Traveler, thank you for taking the time to leave a review. We appreciate the feedback and look forward to your next stay with us

2
Family with small children

The place ia a little dated but fairly clean. I was very happy with the staff overall but one guy really soured my view of the staff. He was working at night on the 20th of February, i am not allowed to put his name. . I had asked and received extra bottled water the night before but the next night when i asked he said they only have the drinking fountain and i can fill up a bottle. I explained that this was not a problem the night before. He acted like he was shocked and acted like he was checking the back. Came back and said that they never give out extra bottled water. The next day i went back and asked and did get 2 extra bottled water. The room is clean and okay size. It is very loud at night from the highway traffic though. Make sure you ask for the north side (odd numbersed rooms) to reduce the noise. The air conditioner was loud and did not work well. The breakfast is okay. There was not alot of choices but the staff is great. They were friendly and was quick to get items restocked. The pool is nice size and clean. My kids loved the slide and i liked that they roped the pool to indicate a change in depth. The hot tub was a little too hot for me but it had a good pressure on the jets which i enjoyed. Overall it is a decent place to stay for the price. I would stay again if needed but would probably be a 3rd choice.

By , from Shoreline, wa on Feb 22, 2020

Review comment responded on Feb 22, 2020

Thank you very much for your feedback. We really appreciate it and use it to improve and for training. I am very sorry about the issues you experienced and will be looking into it

2
Partner Couples

Water slide, although we didn't use because it was closed

By , from Washington on Feb 16, 2020

Review comment responded on Feb 17, 2020

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Water slides are open every day 3 to 9pm, and pool is open 9am to 11pm every day. i am really sorry about the hold you had and please know that, i personally did check on the hold on cc, but i didn't see any hold only charges i see is just the amount for the stay, but still my staff is checking on it again to make sure/ Please know that we really appreciate your business and love to serve you at our best every time you stay with us. Sincerely,

5
Everyone

By on Jan 29, 2020

Review comment responded on Jan 31, 2020

Thank you for your feedback

4
Everyone

By on Jan 17, 2020

Review comment responded on Jan 18, 2020

Thank you very much for your rating. I am very glad that you enjoyed your stay with us, and we hope to see you again soon! Sincerely, Cassie Turek | Front Desk Manager

2
Everyone

By on Dec 22, 2019

Review comment responded on Dec 22, 2019

Thank you for your feedback. I am sorry you did not enjoy your stay. We really would like to know the issues.

5
Everyone

By on Dec 16, 2019

Review comment responded on Dec 20, 2019

Thank you very much for your feedback

2
Family with small children

I felt the property was very old, Dirty, outdated and had a musty smell. The gym was horrific, the gym was dirty and the smell was even worse in there.

By on Nov 18, 2019

Review comment responded on Nov 18, 2019

I am very sorry to hear that you did not enjoy our property here at the Red Lion Inn & Suites in Federal Way. We incredibly value cleanliness, and we also try our hardest to ensure that each guest is having a fun, friendly stay. I promise you we will work hard to fix this issue as promptly as possible. We hope that you do come back and stay with us again soon, and that you notice the improvements we make while you're away. Sincerely, Cassie Turek | Front Desk Manager

Red Lion Inn & Suites Federal Way

1688 S 348th St, Federal Way, WA 98003
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