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Extended Stay America - Seattle - Federal Way

2.5 out of 5.0

Recent guest reviews

They kept charging my credit card for rooms even though I had paid through orbitz, then it would take 3 days to get the charges taken off. I had 3 rooms for a week this was no small charge and they did it 4 times. The staff seemed lazy, one actually told me "I can't do that it's just a whole big thing" referring to me wanting to pay for more nights in my 3 rooms.I have never had it take so long to check into a hotel either. Patience is the key if you stay here.

This room was great. The bed was small but the hotel is in the center of everything, and it's all within walking distance. The staff was helpful and the have a mini breakfast for convenience.

No room service unless you will stay longer than 7 days you have to take your towels down to the front desk so they can count them smh I guess and they give you back clean ones no one comes to take trash or anything the vending machines does not work unless you have change or a credit card not master card and it charges $2.10 for a bottle of water I will never stay here again great location but I'm sure it's better hotels that service is a lil better in this area

Tools 45 min to check-in as the representative was new and had to cinstantly call someone to walk him thru each step of the way.

Staff, cleanliness, comfort ok. Continental Breakfast as Orbitz say its missing.

Nice hotel. walking distance to shopping, library, restaurants, movies and park.

For a hotel charging nearly $100 per night in the middle-class Seattle suburb of Federal Way, everything was disappointing. No water glasses, or coffee maker in the room, no morning newspapers available, very limited breakfast bar, zero maid service over the course of my five nights there, the television offered very few channels and many were second-rate networks with very ghostly images or snowy.pictures. The front desk staff was either dismissive, or not at the desk for long periods of time. Finally, the door to my room was warped and hard to both open or close. Given my experiences at the front desk, I did not even bother reporting this. I was glad to be leaving.

uneventful... like I like it...check in and check out efficient and friendly...

I checked in and was immediately assaulted by the smell of the place. The floor was dirty, the elevator was dirty and the hallways smelled like smoke and hot dogs. There is a garbage room on each floor and the one on my floor was filled almost to the ceiling with discarded food and trash bags. I immediately ran to the store (conveniently located across the street) and got febreeze and cleaning supplies for my room. I found out later that day that the manager had resigned and there was no one to oversee the staff. Thankfully, the housekeeper was delightful and the front desk agents were reasonably professional. The first morning after my arrival, I spotted two guys in the bushes in front of the hotel. It was dark, but i'm guessing drug exchange or prostitution based on the neighborhood. Unfortunately, because i booked online and paid in advance, i was unable to get a refund.

The location is great, everything (restaurant, shopping, movies, etc) is close by. Nice staff. The hotel looks pretty clean, although the halls seemed to always smell heavily of cigarettes as you walk through (A lot of the smoking and non smoking rooms were next to each other). The a/c in our room wasn't working all that great, had to open window most of the time to get some fresh air in at least.

Room was a good value and near shops. The only problem I had was the AC did not work.

Hotel was nice and clean, close to many shops. The only negative is that the AC did not work in my room.

This is a decent place to stay. I actually live pretty close to it and use the hotel to hook up with my lady friend :-)

I stayed here for 3 days in June'13 and room was pretty clean and service was good. Nice location and about half hour drive into Seattle city, good for a vacation stay !

Upon checking in, the front desk staff was very friendly and knowledgeable. The room was extremely comfortable and quiet throughout our stay. Mostly clean just needed a little more attention in the bathroom; detail work. We would recommend this hotel and we will be staying there in the future.

The staff was really nice and very helpful. Not a bad place for a college student to stay the night at.

Clean and affordable with a friendly staff. It is conveniently located near the theater, shopping mall as well as several restaurants.

We reserved a NON-SMOKING room but there were none available when we checked in. The smoke from the next room seeped into our room. It was an awful night. They did move us the next day, however, and that room was OK

Not great, not bad. Size of the room was somewhat small if a person is planning on staying for some time.

1400 S 320th St Federal Way WA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Seattle - Federal Way places you within a short walk of The Commons at Federal Way and within a mile (2 km) of Federal Way Community Center. This 101-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Also nearby are Powells Wood Garden and Pacific Rim Bonsai Collection.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America - Seattle - Federal Way offers free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Seattle - Federal Way

Everyone (7) Business (3) Couples (8) Family (2) Other (3)
3

the hotel is good. the staff is another story.

Everyone

They kept charging my credit card for rooms even though I had paid through orbitz, then it would take 3 days to get the charges taken off. I had 3 rooms for a week this was no small charge and they did it 4 times. The staff seemed lazy, one actually told me "I can't do that it's just a whole big thing" referring to me wanting to pay for more nights in my 3 rooms.I have never had it take so long to check into a hotel either. Patience is the key if you stay here.

By , from Hernando ms on Jul 3, 2017

Review comment responded on Jul 6, 2017

We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. I hope you will give us another opportunity to have you as our guest. I am confident we can replace this experience with a more positive memory. Sincerely, General Manager

4

great choice

Everyone

This room was great. The bed was small but the hotel is in the center of everything, and it's all within walking distance. The staff was helpful and the have a mini breakfast for convenience.

By on Jun 27, 2017

Review comment responded on Jun 29, 2017

Thank you for staying at Extended Stay America - Seattle - Federal Way. We are glad to read you loved the convenience of our location and that the service you received from our courteous associates left you with a good impression. We appreciate you being our guest and hope to see you again soon. Sincerely, General Manager

1
Everyone

No room service unless you will stay longer than 7 days you have to take your towels down to the front desk so they can count them smh I guess and they give you back clean ones no one comes to take trash or anything the vending machines does not work unless you have change or a credit card not master card and it charges $2.10 for a bottle of water I will never stay here again great location but I'm sure it's better hotels that service is a lil better in this area

By on May 30, 2017

Review comment responded on Jun 2, 2017

Thank you for sharing your feedback. We are sorry for your disappointment with our hotel policies and for the inconvenience it caused. Your review will be discussed with the management team to make necessary corrections. We hope you will give us another chance to make a better impression the next time you are in the area. Sincerely, General Manager

2

would not recommend

Everyone

Tools 45 min to check-in as the representative was new and had to cinstantly call someone to walk him thru each step of the way.

By on May 14, 2017

Review comment responded on May 16, 2017

Please accept our apologies for the issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the better service that should have been provided to you on this visit. Sincerely, General Manager

4

most of everything was good.

Everyone

Staff, cleanliness, comfort ok. Continental Breakfast as Orbitz say its missing.

By , from california on Apr 13, 2017

Review comment responded on Apr 16, 2017

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.

5

apartment amenities

Everyone

By , from Portand, OR on Oct 10, 2016

4

great room and comfort.

Everyone

Nice hotel. walking distance to shopping, library, restaurants, movies and park.

By , from seattle on Jun 2, 2016

1

very disappointing expereince

Singles

For a hotel charging nearly $100 per night in the middle-class Seattle suburb of Federal Way, everything was disappointing. No water glasses, or coffee maker in the room, no morning newspapers available, very limited breakfast bar, zero maid service over the course of my five nights there, the television offered very few channels and many were second-rate networks with very ghostly images or snowy.pictures. The front desk staff was either dismissive, or not at the desk for long periods of time. Finally, the door to my room was warped and hard to both open or close. Given my experiences at the front desk, I did not even bother reporting this. I was glad to be leaving.

By on Aug 8, 2015

4

business trip

BusinessTravelers

uneventful... like I like it...check in and check out efficient and friendly...

By on Apr 26, 2015

1

really bad hotel

BusinessTravelers

I checked in and was immediately assaulted by the smell of the place. The floor was dirty, the elevator was dirty and the hallways smelled like smoke and hot dogs. There is a garbage room on each floor and the one on my floor was filled almost to the ceiling with discarded food and trash bags. I immediately ran to the store (conveniently located across the street) and got febreeze and cleaning supplies for my room. I found out later that day that the manager had resigned and there was no one to oversee the staff. Thankfully, the housekeeper was delightful and the front desk agents were reasonably professional. The first morning after my arrival, I spotted two guys in the bushes in front of the hotel. It was dark, but i'm guessing drug exchange or prostitution based on the neighborhood. Unfortunately, because i booked online and paid in advance, i was unable to get a refund.

By on Feb 3, 2015