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Recent guest reviews

This place was fantastic. Loved the bartender especially. Really perfect for what we needed. Comfort and friendly staff. A . Will definitely choose this place next time we’re in Syracuse.

No mini fridge in room or garbage can.

Room was dated,. Bathroom was so incredibly small that to close the bathroom door you had to step into the shower. The Shower was disgusting, moldy and filthy. I would never go in there even if it was the last shower on earth.

It was dated and the bathroom not clean. We ordered a second drink then were told we had to leave the bar for a private function - should have been told before we ordered as we had to drink it in our room. Was interesting that they took our money before advising that we had to leave. No notice anywhere - 9:30 on a Saturday night.

Property was filthy. Staff was not friendly and they are slow. I had free breakfast for two but they said they don’t do that anymore and gave me $10 coupon. Service at the restaurant took so long we just left.

Clean, modern, spacious and comfortable. Parking was a little high priced but very abundant. We were here to send our son off to the Army for basic training and were more than pleased with our accommodations.

Check-in and check-our were smooth. The room had an old AC unit that was loud. As a result, we did not sleep well.

Not clean, used toiletries and had bed bugs. One night stay was a disaster. Never again.

Liked the location and friendly staff. Had trouble finding a quiet place to take conference calls in the lobby area.

I found the location to be good. There were Very nice, food and pleasant staff.

Good location close to Syracuse University. Blinds didn’t fully close. Safe was kicked shut. Only 2 towels in room and phone didn’t work when we went to call for more. Free breakfast was terrible. Shower was excellent.

I definitely did not like that Hotel charges $15 for the parking!

Great staff, very accommodating. Allowed us to check in early and to to checkout late.

Great place to stay off the highway. Staff helpful and friendly.

E Genesee Street Syracuse NY

Hotel highlights

  • Walking distance to Syracuse University
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Eastside, Crowne Plaza Syracuse, an IHG Hotel is within a 5-minute walk of sights such as Community Folk Art Center and Syracuse Stage. This 277-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee weekdays from 6:00 AM to 11:00 AM.


Rooms

Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Weekly housekeeping is available.


Property features

At Crowne Plaza Syracuse, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is offered for USD 15.00 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Crowne Plaza Syracuse, an IHG Hotel

Everyone (15) Couples (5) Family (14)
4
Everyone

By on Dec 22, 2023

Review comment responded on Jan 17, 2024

Thank you for the review! We hope to see you again when traveling to Syracuse. - Max

5
Everyone

By on Sep 6, 2022

5
Partner Couples

This place was fantastic. Loved the bartender especially. Really perfect for what we needed. Comfort and friendly staff. A . Will definitely choose this place next time we’re in Syracuse.

By on Aug 22, 2022

Review comment responded on Aug 22, 2022

Thank you, we are glad you enjoyed your stay and can't wait to see you again soon.

3
Partner Couples

No mini fridge in room or garbage can.

By on Jun 13, 2022

Review comment responded on Jun 13, 2022

Thank you for your honest feedback. There is a fridge in every guestroom that is built into the TV stand/dresser. We look forward to welcoming you back at a future date.

1
Family Business Business

Room was dated,. Bathroom was so incredibly small that to close the bathroom door you had to step into the shower. The Shower was disgusting, moldy and filthy. I would never go in there even if it was the last shower on earth.

By on Apr 23, 2022

Review comment responded on May 5, 2022

Thank you for your honest feedback. We look forward to improving upon these areas of shortfalls to welcome you back at a future date.

2
Partner Couples

It was dated and the bathroom not clean. We ordered a second drink then were told we had to leave the bar for a private function - should have been told before we ordered as we had to drink it in our room. Was interesting that they took our money before advising that we had to leave. No notice anywhere - 9:30 on a Saturday night.

By on Oct 25, 2021

Review comment responded on Oct 26, 2021

I apologize for your experience. I will be using this to retrain the staff. We had given the staff explicit direction to inform guests no later than 9:30PM of the 10PM private event closure.

1
Family

Property was filthy. Staff was not friendly and they are slow. I had free breakfast for two but they said they don’t do that anymore and gave me $10 coupon. Service at the restaurant took so long we just left.

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

I am sorry to hear you had a disappointing stay. I will be addressing these misses with my team.

4
Everyone

By on Jul 17, 2021

Review comment responded on Jul 27, 2021

Thank you for your rating.

5
Everyone

By on Oct 6, 2020

Review comment responded on Oct 9, 2020

Thank you for rating our hotel from your recent stay. We hope we get a chance to see you again.

5
Partner Couples Family

Clean, modern, spacious and comfortable. Parking was a little high priced but very abundant. We were here to send our son off to the Army for basic training and were more than pleased with our accommodations.

By , from Geneva, NY on Sep 2, 2020

Review comment responded on Sep 5, 2020

Belinda Thank you so much for your kind words, we loved providing you with a relaxing environment during your stay, we hope we get to see you again, and give your son a special thanks for his future service for us too.

Crowne Plaza Syracuse, an IHG Hotel

701 E Genesee Street, Syracuse, NY 13210
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