This place was fantastic. Loved the bartender especially. Really perfect for what we needed. Comfort and friendly staff. A . Will definitely choose this place next time we’re in Syracuse.
No mini fridge in room or garbage can.
Room was dated,. Bathroom was so incredibly small that to close the bathroom door you had to step into the shower. The Shower was disgusting, moldy and filthy. I would never go in there even if it was the last shower on earth.
It was dated and the bathroom not clean. We ordered a second drink then were told we had to leave the bar for a private function - should have been told before we ordered as we had to drink it in our room. Was interesting that they took our money before advising that we had to leave. No notice anywhere - 9:30 on a Saturday night.
Property was filthy. Staff was not friendly and they are slow. I had free breakfast for two but they said they don’t do that anymore and gave me $10 coupon. Service at the restaurant took so long we just left.
Clean, modern, spacious and comfortable. Parking was a little high priced but very abundant. We were here to send our son off to the Army for basic training and were more than pleased with our accommodations.
Check-in and check-our were smooth. The room had an old AC unit that was loud. As a result, we did not sleep well.
Not clean, used toiletries and had bed bugs. One night stay was a disaster. Never again.
Liked the location and friendly staff. Had trouble finding a quiet place to take conference calls in the lobby area.
I found the location to be good. There were Very nice, food and pleasant staff.
Good location close to Syracuse University. Blinds didn’t fully close. Safe was kicked shut. Only 2 towels in room and phone didn’t work when we went to call for more. Free breakfast was terrible. Shower was excellent.
I definitely did not like that Hotel charges $15 for the parking!
Great staff, very accommodating. Allowed us to check in early and to to checkout late.
Great place to stay off the highway. Staff helpful and friendly.
Room was clean, comfy bed, good toiletries. Location is convenient to downtown. Enjoyed my stay
Located in Downtown Syracuse within a 5-minute walk of Syracuse University, Crowne Plaza Syracuse, an IHG Hotel is within a few miles (5 km) of other popular sights like Destiny USA. This 277-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee weekdays from 6:00 AM to 11:00 AM.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Weekly housekeeping is available.
At Crowne Plaza Syracuse, an IHG Hotel, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. Self parking is offered for USD 15.00 per day. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a computer station, and express check-out.
This place was fantastic. Loved the bartender especially. Really perfect for what we needed. Comfort and friendly staff. A . Will definitely choose this place next time we’re in Syracuse.
No mini fridge in room or garbage can.
Thank you for your honest feedback. There is a fridge in every guestroom that is built into the TV stand/dresser. We look forward to welcoming you back at a future date.
Room was dated,. Bathroom was so incredibly small that to close the bathroom door you had to step into the shower. The Shower was disgusting, moldy and filthy. I would never go in there even if it was the last shower on earth.
Thank you for your honest feedback. We look forward to improving upon these areas of shortfalls to welcome you back at a future date.
It was dated and the bathroom not clean. We ordered a second drink then were told we had to leave the bar for a private function - should have been told before we ordered as we had to drink it in our room. Was interesting that they took our money before advising that we had to leave. No notice anywhere - 9:30 on a Saturday night.
I apologize for your experience. I will be using this to retrain the staff. We had given the staff explicit direction to inform guests no later than 9:30PM of the 10PM private event closure.
Property was filthy. Staff was not friendly and they are slow. I had free breakfast for two but they said they don’t do that anymore and gave me $10 coupon. Service at the restaurant took so long we just left.
I am sorry to hear you had a disappointing stay. I will be addressing these misses with my team.
Thank you for your rating.
Thank you for rating our hotel from your recent stay. We hope we get a chance to see you again.
Clean, modern, spacious and comfortable. Parking was a little high priced but very abundant. We were here to send our son off to the Army for basic training and were more than pleased with our accommodations.
Belinda Thank you so much for your kind words, we loved providing you with a relaxing environment during your stay, we hope we get to see you again, and give your son a special thanks for his future service for us too.
Check-in and check-our were smooth. The room had an old AC unit that was loud. As a result, we did not sleep well.
Paul Thank you for the feedback, we are happy our team got you in and out without any problems, and will look into the issue with the HVAC unit you mention, we appreciate you bringing this to our attention, and hope we have a chance to offer you an even better stay in the future.
Thank you, we are glad you enjoyed your stay and can't wait to see you again soon.