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Shangri-La Hotel, Sydney

5.0 out of 5.0

Recent guest reviews

This is THE place to stay in Sydney. The hotel has the friendliest and warmest staff, and the view from the Deluxe Harbour View room category is worth every penny. I've stayed here several times and highly recommend this hotel. I am in the travel industry and have had groups at this hotel - everyone was so impressed and the hotel staff is so accommodating. The rooms are spacious and so are the bathrooms. The amenities are superb and the room service is great. I couldn't say enough about this hotel - you just have to experience it, and I'm sure you'll be convinced that this is the place to stay in Sydney. This hotel has become my home away from home.

The hotel is a 5 minute walk from the well known bridge where people do the "bridge climb", within 10 minutes of the opera house and botanical gardens. The hotel itself is beautiful. Staff are very courteous and helpful. Rooms are very modern and well decorated. Beds were very comfortable and even the pillows were well chosen.

Spent two nights here on a business trip to Sydney. Overall experience was below expectations for a luxury hotel! There is a rather bland gym, the indoor pool is miniscule, the bar on the 36th floor is just too small to accommodate the many guests wanting to see the harbor bridge from above and the restaurant next to it serves miniscule portions of overpriced food. The view from the rooms facing the bridge and the opera is spectacular though and has to make up for the mediocre rest.

Simply great. This is more like Shangri-La I expected. Stayed at one in Cains for a few days before this one, the Cains was a bit disappointing. This one gave me confidence to SL back, nice :).

Fantastic service and spacious rooms with breathtaking view of the Darling Harbor. Overall, I had a very memorable stay at the Shangri-la

Room was nice, as to be expected. Wait time checking in and checking out was unacceptably long (10+ minutes). Staff, although very nice, forgot or mixed up drink orders multiple times when dining in the "club." Pool smelled of chlorine horribly-- worse than any public pool ever visited.

Great view of the opera house. Excellent prompt service.

The staff at this hotel makes your experience great!! definitely worth upgrading to the club level rooms both for the extra attention and concierge and also the wonderful afternoon and evening snacks!

A great experience, particularly at the price we got for a Shangri-La hotel (<$250USD). Make sure you get a high floor room with a view too - it was great seeing the Opera House from the 20th. Only complaint is that it's a bit of a circuitous walk from the Circular Quay train station. Not a big deal, but the hotel looks so close, so you think you'll be there in 2 minutes versus the actual 10 minutes. Like I said, no big deal...I'm sure most Shangri-La guests will be arriving via their chauffeured Bentley or RR...

Its a pleasure to have free wifi at rooms. The only complaint of my wife was no full body mirror in rooms

The transportation is convenient to go anywhere. Besides, the view is good!

The location is good for doing everything and the room is comfortable!

The staff at Shangrila Sydney was wonderful.... However, do ask for the renovated rooms on the lower floors... They are much more comfortable than the older Horizon club rooms... The view of the Opera house and the bridge is unbeatable!!!

The hotel is on a very steep hill. To walk anywhere you have to go down a very steep incline or use the more than 50 stone steps (truly!) - horrible for anyone with bad knees - and only worse when you have to climb back up! I'm so glad we took a cab to the hotel from the airport and not the recommended train - I can't imagine how we'd have taken our bags up the steps. You'd be better off with the Four Seasons Hotel which is at the bottom of the same hill or one of many other hotels in the Circular Quay area. The other great problem with our room was that the so-called king bed was actually two twin beds with some sort of platform in the middle. This platform was raised above the level of the twin beds so you had to roll up a hard surface (not exactly a mattress) to meet in the middle - again probably fun for climbers! The hotel service was great however, especially the concierge, room service, and housekeeping (we had to call for missing tea bags). Regretfully we would not stay at this hotel if we're ever back in Sydney.

We were in Sydney for our first vacation there. We will DEFINITELY return, and when we do, we will stay at Shangri La. We also spent a few nights at Marriott at the Harbour. Not only was Shangri La far less expensive, it was MUCH better in every way! Can we say VIEW? wowee! and the amenities in the room: never seen so many in any hotel, ever! Even high end laundry powder for one's hand wash. All high quality amenities like L'Occitane toiletries, toothpaste and brush, razor, comb, bath salts even. Fully stocked desk, too. very comfy bed. The Shangri La had the best of EVERYTHING. if you go to Sydney, stay there! And when you do, go to the top floor of the hotel to the bar for a night cap. Stunning views and yummy cocktails. Perfectly located, too!

Hotel was great except for a few things. They told us local calls were 90 cents but when we got out bill it was much more because we were calling a local cell number which turns out to cost a minimum of $2.40. We thought that was unfair. Also, the bed was very soft.

Wonderful hotel, excellent service and facilities, a but if a walk to Circular Quay. Truely a full service beautiful hotel with a spectacular view.

Hotel rooms and service were excellent. The only problem was the promised free in-room wifi. The reception was poor at best. I had to go to the lobby to get a signal. Hotel staff was disinterested in my problem. They should not promise things that don't work.

I found it difficult to find the Shangri-La on foot from Wynyard Station, possibly because I'd never been to Sydney before. Once you're at the hotel, it's very easy to figure how get around the area. The visitor center in The Rocks is nearby, so that should be any visitor's first stop. While the hotel is luxurious, and the staff is absolutely lovely, I felt as though it isn't really meant for the tourist who wants to wander on their own. Which isn't to say that the hotel staff wouldn't have provided any maps or answered any questions, but when you're walking around in your casuals, the last thing you want to do is be at the front desk of a glam hotel looking like you don't belong. (The staff here never made us feel like we didn't belong, I just always felt under-dressed.) All in all, if you want a hotel that will do everything for you, stay here. If you are used to being more independent, perhaps you would prefer somewhere else. I loved my stay here, and the view from my room was exactly what I expected and hoped for. It really is a lovely place to stay, and if you're travelling for business, a great place to relax and get work done.

Shangri-La's current motto is to "embrace a stranger as one's own". And they are 2-for-2 with me. My first experience was at the Mactan resort in Cebu, Philippines last November, and most recently, last week at Shangri-La Sydney. There is seriously not a request that goes ungranted with courtesy and a smile. My flight arrived very early in the morning and I was understandably too early to check in. I was prepared to wait it out, but they encouraged me to utilize the health club for pool and shower facilities after my long flight! Unreal! Next thing I knew my amazing corner room was ready. I had views to the south towards the CBD and a window that faced northeast with perfect views of the Opera house. The TV had my name on it when I arrived welcoming me![...]

176 Cumberland Street The Rocks NSW

Located in Circular Quay - The Rocks, Shangri-La Hotel, Sydney is a leisurely stroll from popular sights such as Sydney Harbour Bridge and Circular Quay. This 5-star hotel has 565 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool. Located centrally in The Rocks, it's also close to Sydney Opera House and University of Sydney.


This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


All 565 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and desks.

Property features

Guests of Shangri-La Hotel, Sydney enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Valet parking is AUD 58 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for AUD 120 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Grand Harbour View King

King 1 | Sleeps 3

Horizon Club, Luxury Room, 1 King Bed

King 1 | Sleeps 2

Deluxe King with Opera House City View

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Harbor View

King 1 | Sleeps 2