See all properties

Shangri-La Sydney

5.0 star property
Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre

Choose dates to view prices

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video - submitted by Volha’s Travel Vault
2 restaurants, breakfast served
Premier Harbour Bridge King Room | Premium bedding, in-room safe, desk, blackout drapes
Separate tub and shower, free toiletries, hair dryer, bathrobes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, The Rocks Markets
    ‪5 min walk‬
  • Place, Circular Quay
    ‪9 min walk‬
  • Place, Sydney Opera House
    ‪14 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Barangaroo City)

Deluxe Room, 1 King Bed (Barangaroo City) | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed (Barangaroo City)

9.2 out of 10
Wonderful
(117 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Deluxe Room, 2 Twin Beds (Barangaroo City)

Deluxe Room, 2 Twin Beds (Barangaroo City) | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds (Barangaroo City)

9.0 out of 10
Wonderful
(29 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Deluxe Harbour Bridge King Room

Deluxe Harbour Bridge King Room | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(28 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Partial sea view

View all photos for Deluxe Harbour Bridge Twin Room

Deluxe Harbour Bridge Twin Room | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Partial sea view

View all photos for Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(120 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Deluxe Opera House, 2 Twin Beds, City View

Deluxe Opera House, 2 Twin Beds, City View | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Opera House, 2 Twin Beds, City View

9.2 out of 10
Wonderful
(19 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Executive Room, 1 King Bed (Barangaroo Harbour)

Executive Room, 1 King Bed (Barangaroo Harbour) | Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed (Barangaroo Harbour)

9.0 out of 10
Wonderful
(59 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • Bay view

View all photos for Executive Room, 2 Double Beds (Barangaroo Harbour)

Executive Room, 2 Double Beds (Barangaroo Harbour) | Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Double Beds (Barangaroo Harbour)

9.4 out of 10
Exceptional
(29 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Bay view

View all photos for Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins | Premium bedding, in-room safe, desk, blackout drapes

Executive Sydney Harbour View 2 Twins

9.8 out of 10
Exceptional
(20 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Harbor view

View all photos for Executive Opera House City View 1 King

Executive Opera House City View 1 King | Premium bedding, in-room safe, desk, blackout drapes

Executive Opera House City View 1 King

9.0 out of 10
Wonderful
(91 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Executive Opera House City View 2 Twins

Executive Opera House City View 2 Twins | Premium bedding, in-room safe, desk, blackout drapes

Executive Opera House City View 2 Twins

9.6 out of 10
Exceptional
(18 reviews)
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

Premium bedding, in-room safe, desk, blackout drapes

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King | Premium bedding, in-room safe, desk, blackout drapes

Executive Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(44 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Harbour Bridge Suite 1 King

Harbour Bridge Suite 1 King | Living area | 40-inch TV with digital channels

Harbour Bridge Suite 1 King

8.8 out of 10
Excellent
(3 reviews)
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed
  • Partial sea view

View all photos for Room, 1 King Bed (Horizon Barangaroo Harbour)

Room, 1 King Bed (Horizon Barangaroo Harbour) | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Horizon Barangaroo Harbour)

9.2 out of 10
Wonderful
(31 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • Bay view

View all photos for Horizon Sydney Harbour View 1 King

Horizon Sydney Harbour View 1 King | Premium bedding, in-room safe, desk, blackout drapes

Horizon Sydney Harbour View 1 King

9.2 out of 10
Wonderful
(5 reviews)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor | Premium bedding, in-room safe, desk, blackout drapes

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 893 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Premier Harbour Bridge King Room

Premier Harbour Bridge King Room | Premium bedding, in-room safe, desk, blackout drapes

Premier Harbour Bridge King Room

7.8 out of 10
Good
(6 reviews)
  • 645 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Horizon Opera House City View 1 King

Horizon Opera House City View 1 King | View from room

Horizon Opera House City View 1 King

9.4 out of 10
Exceptional
(24 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Ambassador Suite, Lounge Access, High Floor

Ambassador Suite, Lounge Access, High Floor | View from room

Ambassador Suite, Lounge Access, High Floor

  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Horizon Club Spa Suite 1 King, Lounge Access, High Floor

Horizon Club Spa Suite 1 King, Lounge Access, High Floor | View from room

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed
  • Bay view

View all photos for Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor | Premium bedding, in-room safe, desk, blackout drapes

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 936 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Suite, Club Lounge Access, Harbor View (Governor, High Floor)

Suite, Club Lounge Access, Harbor View (Governor, High Floor) | Premium bedding, in-room safe, desk, blackout drapes

Suite, Club Lounge Access, Harbor View (Governor, High Floor)

  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Presidential Suite, Club Lounge Access, Harbor View (High Floor)

Presidential Suite, Club Lounge Access, Harbor View (High Floor) | Living area | 40-inch TV with digital channels

Presidential Suite, Club Lounge Access, Harbor View (High Floor)

  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Royal Suite, Club Lounge Access, Harbor View (High Floor)

Royal Suite, Club Lounge Access, Harbor View (High Floor) | Premium bedding, in-room safe, desk, blackout drapes

Royal Suite, Club Lounge Access, Harbor View (High Floor)

  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Executive Sydney Harbour Suite 1 King

Executive Sydney Harbour Suite 1 King | Premium bedding, in-room safe, desk, blackout drapes

Executive Sydney Harbour Suite 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

View all photos for Grand Premier Sydney Harbour View 1 King

Grand Premier Sydney Harbour View 1 King | Premium bedding, in-room safe, desk, blackout drapes

Grand Premier Sydney Harbour View 1 King

9.4 out of 10
Exceptional
(19 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed
  • Harbor view

About the neighborhood

Sydney

Located in The Rocks, Shangri-La Sydney is adjacent to The Big Dig Archaeology Education Centre and within a 5-minute walk of other popular sights like Museum of Contemporary Art. This 565-room hotel welcomes guests with 2 restaurants and conveniences like a full-service spa and an indoor pool.

What's nearby

  • Museum of Contemporary Art - 3 min walk - 0.2 miles
  • The Rocks Markets - 5 min walk - 0.3 miles
  • Overseas Passenger Terminal - 7 min walk - 0.4 miles
  • Circular Quay - 9 min walk - 0.5 miles
  • Sydney Opera House - 14 min walk - 0.8 miles

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 26 min drive

Restaurants

  • ‪Mode Kitchen & Bar - ‬4 min walk
  • ‪Fortune of War - ‬5 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk
  • ‪Dutch Smuggler - ‬3 min walk
  • ‪Blu Bar on 36 - ‬1 min walk

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
Guests of Shangri-La Sydney enjoy a full-service spa, an indoor pool, and a gym. Valet parking is available for AUD 105 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and conference space.
Guests can expect 40-inch TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and laptop-compatible safes.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Similar properties

Sydney Opera Studio Club Suite | Living area | TV, DVD player, pay movies
Four Seasons Hotel Sydney
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
9.6 out of 10, Exceptional, 2,097 reviews
$279 nightly
The price is $307
Feb 6 - Feb 7
Total with taxes and fees
Four Seasons Hotel Sydney

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 275.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 145 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? For a fee, this property offers valet parking, along with RV, bus, and truck parking.
Property Registration Number 92 003 643 963

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Frequently asked questions

Are free cancellation options available at Shangri-La Sydney?

Shangri-La Sydney offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Shangri-La Sydney?

As of Jan 27, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Sydney on Feb 5, 2026 start from $283.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Shangri-La Sydney?

This hotel is situated in The Rocks within a 10-minute walk of Circular Quay and Overseas Passenger Terminal. You'll also find Sydney Harbour Bridge and Sydney Opera House less than a mile away.

Is parking available on site at Shangri-La Sydney?

Yes, secured valet parking is offered for AUD 105 per day with in/out privileges.

Is there a spa at Shangri-La Sydney?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, Swedish massages, body wraps, and aromatherapy. The spa is not open daily but only on select days.

Does Shangri-La Sydney feature a casino at the property?

No, Shangri-La Sydney doesn't have a casino.

Will I find an indoor pool at Shangri-La Sydney?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 8:00 PM.

Is Shangri-La Sydney a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Does Shangri-La Sydney have a hot tub?

No, but this hotel does have a steam room.

Does Shangri-La Sydney have a restaurant that serves breakfast?

Yes, Shangri-La Sydney has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Shangri-La Sydney allow pets to stay free of charge?

No, pets aren't allowed at Shangri-La Sydney though service animals are welcome.

Are there connecting rooms at Shangri-La Sydney?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Shangri-La Sydney?

The closest major airport to Shangri-La Sydney is Sydney Airport (SYD), which is 10.8 mi away (26 minutes by car).

Are there rooms with balconies at Shangri-La Sydney?

No, there aren't any guestrooms with balconies at Shangri-La Sydney.

Does Shangri-La Sydney have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Shangri-La Sydney.

Shangri-La Sydney Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1783 out of 2499 reviews
Rating 8 - Good. 409 out of 2499 reviews
Rating 6 - Okay. 172 out of 2499 reviews
Rating 4 - Poor. 77 out of 2499 reviews
Rating 2 - Terrible. 58 out of 2499 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

David, Browns Point

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shanghai-La is always superb. Spacious rooms, comfortable bed, and good service. However, the restaurant on the 1st floor is a disorganized disaster.
Stayed 2 nights in Dec 2025

10/10 Excellent

Shinjeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
Stayed 2 nights in Oct 2025

6/10 Okay

Prem

Stayed 2 nights in Oct 2025

10/10 Excellent

Cyndie

Stayed 3 nights in Oct 2025

10/10 Excellent

william

Stayed 1 night in Oct 2025

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff doesn’t know how to make a hot chocolate. I had requested three times before I got it right. We have enjoyed better food at other 5 star hotels. Breakfast is not that great.
Stayed 1 night in Oct 2025

10/10 Excellent

Hesamaldin

Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed before and again enjoyed the friendly staff and the hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First visit to Sydney. Location of hotel was fabulous. Staff was very accommodating and helpful. This is THE place to stay in Sydney!
Stayed 6 nights in Oct 2025

8/10 Good

Arunkumar

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The arrangement of a birthday cake was a lovely and thoughtful touch that made the occasion feel special. However, I was quite disappointed with the cleanliness of the room - the sofa, kettle, and coffee machine were not properly cleaned, which took away from the overall experience I usually expect from Shangri-La. With better attention to housekeeping, it could have been a perfect stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Stayed 1 night in Oct 2025

10/10 Excellent

Branko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff were very helpful and friendly. Concierge and doorman were exceptional.
Stayed 1 night in Oct 2025

10/10 Excellent

Oliver

Stayed 2 nights in Oct 2025

10/10 Excellent

Gali

Stayed 1 night in Oct 2025

10/10 Excellent

Kylie

Stayed 1 night in Oct 2025

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation.
Stayed 2 nights in Oct 2025

10/10 Excellent

vicki

Stayed 1 night in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is wonderful, especially if you like to walk, as I do. My stay - for 6 nights on holiday - was good, but not excellent in any sense except for the location, and views, which are spectacular if you have a harbour-view room or access to their lounge on the 30th floor. Would I stay there again; probably not, but that’s just me. Too many little things irked me, especially in the Horizon lounge, where they need more staff/leadership to make it run to a 5* standard. This is harsh, but true, as it was consistently vexing, albeit only around the edges. The ‘little things’ included sticky tables, dusty light-shades, dirty carpets (from previous guests) fingerprints on cutlery, having to order coffee (there’s no machine) while being ‘overlooked’ by staff, not opening on time but closing sessions on the dot, offering only plain cakes and scones for ‘afternoon tea’, etc., etc. I should say that breakfast was very good for a lounge, as were evening canapés, which most guests genuinely used as a substitute for dinner, so it could be value for money if that’s your bag! The wine selection was good. I recently stayed at a Mandarin Oriental, where everything exceeded expectations; I don’t think this coloured my opinion, but it certainly highlighted the differences in mindset and standards.
Stayed 6 nights in Oct 2025

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay...will definately be back
Stayed 2 nights in Oct 2025

6/10 Okay

Dan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is showing it’s age. Bed wasn’t comfortable, pool tiles are slippery and cracked. Express checkout machine no instruction where to drop the keys. Not worth the full rates.
Stayed 1 night in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Tanzima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review: The customer service was amazing! The person assisted us was so friendly I hope he sees this, thanks John for making our anniversary delightful. We were upgraded to a deluxe room as we were celebrating our marriage anniversary, which was such a lovely surprise. We also received a complimentary cake and two bottles of Coke. The view from our room was absolutely mesmerising — we enjoyed both the sunset and sunrise with a full 180-degree view of the city harbour and the Opera House. It truly made our stay unforgettable!
Stayed 1 night in Oct 2025

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view!

SPECTACULAR VIEW!! I splashed out in a “Grand Premier Harbour View” room which was pricey, but had the most amazing view of the whole of Sydney harbour, the bridge, opera house and beyond. Sitting on the window seat watching the harbour was a continual pleasure, worth the splurge. Room was spacious (more suite), with comfortable bed, sitting area and desk, minibar and coffee machine. Large bathroom (bath and separate shower) with nice toiletries. Large wardrobe and dressing area near door. Fast lifts. Staff helpful and responsive to feedback.
Stayed 5 nights in Sep 2025

Hotels

Flights

Cars