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Shangri-La Hotel, Sydney

5.0 out of 5.0

Recent guest reviews

The room was big comfortable and clean. The view of the harbor was spectacular. The location was in the central business district so shopping and restaurants were close.

I’m a loyalty Golden Circle member requested a high floor room with down pillows got neither, good thing I brouhj5 Fabreeze room had a dank smell

I was so excited to stay at the Shangri-La, when I booked for a recent business trip. I had attended events there before, but never stayed at the property. When I checked in early, they were able to accommodate me with a room and from the very start of my stay, I was overwhelmed with the friendliness and helpfulness of the staff. The room was big, had a great view and was in top-notch condition. I would recommend this hotel to anyone, for business or pleasure.

Check in was efficient, and I was up in my room in less than 5 minutes. My suitcases arrived about a minute later. The wi-fi was complimentary, as was bottled water, and an incredible view over Darling Harbor. Had drinks one evening at Level 36, where the top level views of Sydney were over the top. Dinner at Atmosphere (also on the 36th floor) was expensive but tasty, however, the service was mediocre (at best). Had to ask twice for bread for the table, and for refills on the water. Breakfast at MIX (on level 1) was not worth the $42AUD fee...walk down the hill a bit and find a cafe where you can eat better food, with friendlier service, for about half the cost. Sent a couple of new shirts off to be pressed (so I could wear one for dinner). It never came back on time, and I had to go out to meet friends in a dirty shirt. Unacceptable, when you are paying over $10 AUD for a shirt to be pressed (not cleaned)...and the concierge commits to have it back in time for my dinner. When I said something about this at check out, the clerk said '....sorry'..... Concierge was helpful...overall, I'd stay it's head and shoulders above the 4 Seasons down the street!!

This is THE place to stay in Sydney. The hotel has the friendliest and warmest staff, and the view from the Deluxe Harbour View room category is worth every penny. I've stayed here several times and highly recommend this hotel. I am in the travel industry and have had groups at this hotel - everyone was so impressed and the hotel staff is so accommodating. The rooms are spacious and so are the bathrooms. The amenities are superb and the room service is great. I couldn't say enough about this hotel - you just have to experience it, and I'm sure you'll be convinced that this is the place to stay in Sydney. This hotel has become my home away from home.

The hotel is a 5 minute walk from the well known bridge where people do the "bridge climb", within 10 minutes of the opera house and botanical gardens. The hotel itself is beautiful. Staff are very courteous and helpful. Rooms are very modern and well decorated. Beds were very comfortable and even the pillows were well chosen.

Spent two nights here on a business trip to Sydney. Overall experience was below expectations for a luxury hotel! There is a rather bland gym, the indoor pool is miniscule, the bar on the 36th floor is just too small to accommodate the many guests wanting to see the harbor bridge from above and the restaurant next to it serves miniscule portions of overpriced food. The view from the rooms facing the bridge and the opera is spectacular though and has to make up for the mediocre rest.

Simply great. This is more like Shangri-La I expected. Stayed at one in Cains for a few days before this one, the Cains was a bit disappointing. This one gave me confidence to SL back, nice :).

Fantastic service and spacious rooms with breathtaking view of the Darling Harbor. Overall, I had a very memorable stay at the Shangri-la

Room was nice, as to be expected. Wait time checking in and checking out was unacceptably long (10+ minutes). Staff, although very nice, forgot or mixed up drink orders multiple times when dining in the "club." Pool smelled of chlorine horribly-- worse than any public pool ever visited.

Great view of the opera house. Excellent prompt service.

The staff at this hotel makes your experience great!! definitely worth upgrading to the club level rooms both for the extra attention and concierge and also the wonderful afternoon and evening snacks!

A great experience, particularly at the price we got for a Shangri-La hotel (<$250USD). Make sure you get a high floor room with a view too - it was great seeing the Opera House from the 20th. Only complaint is that it's a bit of a circuitous walk from the Circular Quay train station. Not a big deal, but the hotel looks so close, so you think you'll be there in 2 minutes versus the actual 10 minutes. Like I said, no big deal...I'm sure most Shangri-La guests will be arriving via their chauffeured Bentley or RR...

Its a pleasure to have free wifi at rooms. The only complaint of my wife was no full body mirror in rooms

The transportation is convenient to go anywhere. Besides, the view is good!

The location is good for doing everything and the room is comfortable!

The staff at Shangrila Sydney was wonderful.... However, do ask for the renovated rooms on the lower floors... They are much more comfortable than the older Horizon club rooms... The view of the Opera house and the bridge is unbeatable!!!

The hotel is on a very steep hill. To walk anywhere you have to go down a very steep incline or use the more than 50 stone steps (truly!) - horrible for anyone with bad knees - and only worse when you have to climb back up! I'm so glad we took a cab to the hotel from the airport and not the recommended train - I can't imagine how we'd have taken our bags up the steps. You'd be better off with the Four Seasons Hotel which is at the bottom of the same hill or one of many other hotels in the Circular Quay area. The other great problem with our room was that the so-called king bed was actually two twin beds with some sort of platform in the middle. This platform was raised above the level of the twin beds so you had to roll up a hard surface (not exactly a mattress) to meet in the middle - again probably fun for climbers! The hotel service was great however, especially the concierge, room service, and housekeeping (we had to call for missing tea bags). Regretfully we would not stay at this hotel if we're ever back in Sydney.

We were in Sydney for our first vacation there. We will DEFINITELY return, and when we do, we will stay at Shangri La. We also spent a few nights at Marriott at the Harbour. Not only was Shangri La far less expensive, it was MUCH better in every way! Can we say VIEW? wowee! and the amenities in the room: never seen so many in any hotel, ever! Even high end laundry powder for one's hand wash. All high quality amenities like L'Occitane toiletries, toothpaste and brush, razor, comb, bath salts even. Fully stocked desk, too. very comfy bed. The Shangri La had the best of EVERYTHING. if you go to Sydney, stay there! And when you do, go to the top floor of the hotel to the bar for a night cap. Stunning views and yummy cocktails. Perfectly located, too!

Hotel was great except for a few things. They told us local calls were 90 cents but when we got out bill it was much more because we were calling a local cell number which turns out to cost a minimum of $2.40. We thought that was unfair. Also, the bed was very soft.

176 Cumberland Street The Rocks NSW

Hotel highlights

  • Walking distance to Sydney Harbour Bridge and Circular Quay
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Shangri-La Hotel, Sydney places you next to The Big Dig Archaeology Education Centre and within a 10-minute stroll of other popular attractions like Museum of Contemporary Art. This 5-star hotel has 565 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool. Centrally located in The Rocks, the hotel is also a short walk from Sydney Observatory and The Rocks Markets.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All 565 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and wired Internet, plus TVs with satellite channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free bottled water, laptop-compatible safes, and desks.


Property features

Guests of Shangri-La Hotel, Sydney enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. Valet parking is AUD 58 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for AUD 120 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Guest reviews for Shangri-La Hotel

Everyone (5) Business (2) Couples (8) Family (7) Other (7) Friends (3)
5

great view

Families

The room was big comfortable and clean. The view of the harbor was spectacular. The location was in the central business district so shopping and restaurants were close.

By , from Chicago, IL on Jan 9, 2018

3

smelly low floor room when hi floor was requested

Everyone

I’m a loyalty Golden Circle member requested a high floor room with down pillows got neither, good thing I brouhj5 Fabreeze room had a dank smell

By , from Ewa Beach on Dec 7, 2017

5

incredible hotel in the heart of sydney's cbd

Everyone

I was so excited to stay at the Shangri-La, when I booked for a recent business trip. I had attended events there before, but never stayed at the property. When I checked in early, they were able to accommodate me with a room and from the very start of my stay, I was overwhelmed with the friendliness and helpfulness of the staff. The room was big, had a great view and was in top-notch condition. I would recommend this hotel to anyone, for business or pleasure.

By , from New York, NY on Dec 4, 2017

5

ideal downtown sydney hotel!!

Everyone

Check in was efficient, and I was up in my room in less than 5 minutes. My suitcases arrived about a minute later. The wi-fi was complimentary, as was bottled water, and an incredible view over Darling Harbor. Had drinks one evening at Level 36, where the top level views of Sydney were over the top. Dinner at Atmosphere (also on the 36th floor) was expensive but tasty, however, the service was mediocre (at best). Had to ask twice for bread for the table, and for refills on the water. Breakfast at MIX (on level 1) was not worth the $42AUD fee...walk down the hill a bit and find a cafe where you can eat better food, with friendlier service, for about half the cost. Sent a couple of new shirts off to be pressed (so I could wear one for dinner). It never came back on time, and I had to go out to meet friends in a dirty shirt. Unacceptable, when you are paying over $10 AUD for a shirt to be pressed (not cleaned)...and the concierge commits to have it back in time for my dinner. When I said something about this at check out, the clerk said '....sorry'..... Concierge was helpful...overall, I'd stay it's head and shoulders above the 4 Seasons down the street!!

By , from Fort Lauderdale, FL on Oct 22, 2017

5

the place to stay in sydney

Everyone
View from Deluxe Harbour View room

This is THE place to stay in Sydney. The hotel has the friendliest and warmest staff, and the view from the Deluxe Harbour View room category is worth every penny. I've stayed here several times and highly recommend this hotel. I am in the travel industry and have had groups at this hotel - everyone was so impressed and the hotel staff is so accommodating. The rooms are spacious and so are the bathrooms. The amenities are superb and the room service is great. I couldn't say enough about this hotel - you just have to experience it, and I'm sure you'll be convinced that this is the place to stay in Sydney. This hotel has become my home away from home.

By , from Glendale, CA on Mar 13, 2017

5

great location, beautiful rooms, excellent staff

Everyone

The hotel is a 5 minute walk from the well known bridge where people do the "bridge climb", within 10 minutes of the opera house and botanical gardens. The hotel itself is beautiful. Staff are very courteous and helpful. Rooms are very modern and well decorated. Beds were very comfortable and even the pillows were well chosen.

By , from New York on Oct 2, 2016

3

great view of sydney harbor bridge

BusinessTravelers

Spent two nights here on a business trip to Sydney. Overall experience was below expectations for a luxury hotel! There is a rather bland gym, the indoor pool is miniscule, the bar on the 36th floor is just too small to accommodate the many guests wanting to see the harbor bridge from above and the restaurant next to it serves miniscule portions of overpriced food. The view from the rooms facing the bridge and the opera is spectacular though and has to make up for the mediocre rest.

By on Jan 23, 2015

5

great overnight before heading home

Singles

Simply great. This is more like Shangri-La I expected. Stayed at one in Cains for a few days before this one, the Cains was a bit disappointing. This one gave me confidence to SL back, nice :).

By on Nov 15, 2014

5

fabulous 2 day stay

Singles

Fantastic service and spacious rooms with breathtaking view of the Darling Harbor. Overall, I had a very memorable stay at the Shangri-la

By on Aug 29, 2014

4

nice, but poorly trained staff

Couples

Room was nice, as to be expected. Wait time checking in and checking out was unacceptably long (10+ minutes). Staff, although very nice, forgot or mixed up drink orders multiple times when dining in the "club." Pool smelled of chlorine horribly-- worse than any public pool ever visited.

By on Aug 4, 2014