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Doubletree By Hilton Surabaya

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Photo gallery for Doubletree By Hilton Surabaya

Restaurant
Exterior
Rooftop bar
Business center
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl Tunjungan 12 East Java, Surabaya, 60275
  • Place, BG Junction
    ‪8 min walk‬
  • Place, Tunjungan Plaza
    ‪9 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪29 min drive‬

Room options

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

A modern hotel room with a large bed, a TV, a seating area, and a glass-enclosed shower.

Deluxe Suite, 1 King Bed

  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

  • City view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Loft Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1098 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed

  • City view
  • 1485 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

City view

Executive Room, 2 Twin Beds

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Executive King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 2
  • Free WiFi

View all photos for Duplex Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Duplex Suite

  • Sleeps 3
  • Free WiFi

About the neighborhood

Surabaya

Located in Surabaya Center, Doubletree By Hilton Surabaya is within a 10-minute stroll of sights such as Tunjungan Plaza and BG Junction. This 310-room, 5-star hotel has a restaurant, an outdoor pool, and a 24-hour gym. Centrally located in Surabaya, the hotel is connected to the convention center, and a short walk from Grahadi and Joko Dolog Statue.

What's nearby

  • BG Junction - 8 min walk - 0.4 miles
  • Tunjungan Plaza - 9 min walk - 0.5 miles
  • Taman Hiburan Rakyat - 17 min walk - 0.9 miles
  • Grand City Surabaya - 2 min drive - 1.1 miles
  • Surabaya Plaza Shopping Mall - 2 min drive - 1.3 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 19 min walk
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪We The Fork - ‬3 min walk
  • ‪The Koffee - ‬1 min walk
  • ‪Makan Kitchen - ‬1 min walk
  • ‪JDA Kopi - ‬2 min walk
  • ‪Sijiesek - ‬4 min walk

About this property

Doubletree By Hilton Surabaya

Doubletree By Hilton Surabaya features an outdoor pool, a children's pool, and a 24-hour gym. Onsite parking is available, both free self and paid valet parking (IDR 50000 per day)—also useful is an airport shuttle (available 24 hours) for IDR 450000 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a free kid's club.
43-inch Smart TVs come with cable channels, and guests can stay connected with WiFi and wired internet. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. MP3 docks, minibars, and coffee makers are also standard. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Pool
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  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 232 reviews
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Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping center shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 544500.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Fee for in-room wireless internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Secured valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500.0 per night
  • Hosted evening meal: IDR 350000

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

Is a free cancellation option available at Doubletree By Hilton Surabaya?

Doubletree By Hilton Surabaya offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Doubletree By Hilton Surabaya?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Doubletree By Hilton Surabaya on Jul 3, 2026 start from $65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Doubletree By Hilton Surabaya?

This hotel is situated in Surabaya Center within a 10-minute walk of Tunjungan Plaza and BG Junction. You'll also find Taman Hiburan Rakyat and Heroic Monument less than a mile away.

Is there parking available at Doubletree By Hilton Surabaya?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 50,000 per day. Wheelchair-accessible van parking is also available for guests.

Are there luxury amenities available at Doubletree By Hilton Surabaya?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and a poolside bar at this hotel.

Does Doubletree By Hilton Surabaya have a casino on the premises?

No, Doubletree By Hilton Surabaya doesn't have a casino.

Is there an indoor pool at Doubletree By Hilton Surabaya?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 8:00 PM.

What do couples enjoy most about Doubletree By Hilton Surabaya?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Does Doubletree By Hilton Surabaya have a hot tub?

No, there isn't a spa tub at this hotel.

Does Doubletree By Hilton Surabaya have a restaurant that serves breakfast?

Yes, Doubletree By Hilton Surabaya serves buffet breakfast for a surcharge each morning at The Koffee Deli & More.

Will Doubletree By Hilton Surabaya allow pets to stay for free?

No, pets and service animals aren't allowed at Doubletree By Hilton Surabaya.

Does Doubletree By Hilton Surabaya have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Doubletree By Hilton Surabaya?

The closest major airport to Doubletree By Hilton Surabaya is Surabaya (SUB-Juanda), which is 12 mi away (44 minutes by car).

Are there rooms with balconies at Doubletree By Hilton Surabaya?

No, there aren't any guestrooms with balconies at Doubletree By Hilton Surabaya.

Does Doubletree By Hilton Surabaya offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Doubletree By Hilton Surabaya.

Doubletree By Hilton Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 112 out of 146 reviews
Rating 8 - Good. 19 out of 146 reviews
Rating 6 - Okay. 7 out of 146 reviews
Rating 4 - Poor. 4 out of 146 reviews
Rating 2 - Terrible. 4 out of 146 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

LOYD

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and Friendly Staff!
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Yee Fatt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly... great location, near to eateries and malls... comfy and clean bedroom...
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

NI KADEK SINTA

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel and pleasant to stay. The room is clean and feel luxurious. Staff are friendly and breakfast is delicious
Verified

10/10 Excellent

Vanesha Yanestissia S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, super staff, good breakfast, kids friendly
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Karl Georg

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good size Staff very friendly Great location
Stayed 3 nights in Oct 2025
Verified

8/10 Good

shahab

Liked: Cleanliness, staff & service, amenities
Nice hotel... they even upgrade my room and pack me a breakfast in case i was leaving early morning.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Good experience at hotel
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Friendly staff, super clean, comfy bed, and lovely pool.
Verified

8/10 Good

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and lovely rooms.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,cleanliness, super helpful staff. The rooms were nice and bed wss comfy.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Very good and comfortable as usual. Staff, room, breakfast are all great!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Bin Osman

Liked: Cleanliness, staff & service
The staff very friendly & breakfast is good.
Stayed 7 nights in Aug 2022
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very friendly and serviceminded staff. Our room was just perfect; clean, big, with a very comfortable bed.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Bed is really nice. Breakfast spread is fantastic. Staffs are also very helpful.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Juliana Commers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic service and the staff

Fantastic service and the staff at this hotel.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Jamilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience !!

The staff could not have been more courteous and attentive. They made our stay memorable guaranteed our return business !
Stayed 9 nights in Sep 2025
Verified

6/10 Okay

NETY

Disliked: Cleanliness
There were hairs on the pillows left by the previous guests. We were too ti
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and the bed are wonderful
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Sianto

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff and security members. A pleasant welcoming fragrance in lobby. Nicely decorated and spacious. The only problem is that Surabaya has no real attractions to offer.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Cheuk Hing

Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Meals were a bit expensive.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and located right in the heart of the city.
Stayed 2 nights in Aug 2023

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