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Mercure Sunshine Coast Kawana Waters

4.5 star property

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Photo gallery for Mercure Sunshine Coast Kawana Waters

Restaurant
Exterior
Property entrance
Superior Suite | Premium bedding, in-room safe, desk, laptop workspace
Superior Suite | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Place, Sunshine Coast University Private Hospital
    ‪5 min walk‬
  • Place, Sunshine Coast University Hospital
    ‪7 min walk‬
  • Place, NightQuarter
    ‪10 min walk‬
  • Airport, Maroochydore, QLD (MCY-Sunshine Coast)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(92 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds

8.8 out of 10
Excellent
(34 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Room (Zip Room)

Room (Zip Room) | Premium bedding, in-room safe, desk, laptop workspace

Room (Zip Room)

8.6 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe) | Premium bedding, in-room safe, desk, laptop workspace

Family Suite (Deluxe)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Sunshine Coast

Located in Birtinya, Mercure Sunshine Coast Kawana Waters is a leisurely stroll from popular sights such as Sunshine Coast University Hospital and NightQuarter. This 81-room, 4.5-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Sunshine Coast University Private Hospital - 5 min walk - 0.3 miles
  • Sunshine Coast University Hospital - 7 min walk - 0.4 miles
  • NightQuarter - 10 min walk - 0.6 miles
  • Sunshine Coast Stadium - 3 min drive - 1.7 miles
  • Venue 114 - 3 min drive - 1.2 miles

Getting around

  • Landsborough Station - 20 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast) - 21 min drive

Restaurants

  • ‪Oporto - ‬7 min walk
  • ‪Your Mates Brewing Co. - ‬4 min drive
  • ‪Banjo’s Bakery Cafe - ‬2 min drive
  • ‪Kitchen - ‬3 min walk
  • ‪Summerhouse Birtinya - ‬3 min drive

About this property

Mercure Sunshine Coast Kawana Waters

Guests of Mercure Sunshine Coast Kawana Waters enjoy access to free WiFi in public areas, meeting rooms, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this luxury hotel include a business center, express check-in, and express check-out.
LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, free newspapers, and free local calls are also available. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for AUD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.
Property Registration Number 25621752654

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Frequently asked questions

Is a free cancellation option available at Mercure Sunshine Coast Kawana Waters?

Mercure Sunshine Coast Kawana Waters provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Sunshine Coast Kawana Waters?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Mercure Sunshine Coast Kawana Waters on Apr 26, 2026 start from $105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Mercure Sunshine Coast Kawana Waters?

This hotel is situated in Birtinya within a short 12-minute walk of NightQuarter. You'll also find Sunshine Coast Stadium and Currimundi Lake within a short drive.

Will I be able to park at Mercure Sunshine Coast Kawana Waters?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Are there luxury amenities available at Mercure Sunshine Coast Kawana Waters?

Yes, some luxury features of this hotel include a restaurant, concierge services, and a bar/lounge.

Does Mercure Sunshine Coast Kawana Waters include a casino?

No, Mercure Sunshine Coast Kawana Waters doesn't have a casino.

Will I find an indoor pool at Mercure Sunshine Coast Kawana Waters?

No, there is no indoor pool at this hotel.

Is Mercure Sunshine Coast Kawana Waters good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, couples/private dining, and a bar/lounge.

Does Mercure Sunshine Coast Kawana Waters have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Sunshine Coast Kawana Waters have a restaurant that serves breakfast?

Yes, Mercure Sunshine Coast Kawana Waters serves a full breakfast each morning for a surcharge from its restaurant.

Will Mercure Sunshine Coast Kawana Waters allow pets to stay free of charge?

No, pets aren't allowed at Mercure Sunshine Coast Kawana Waters though service animals are welcome.

Does Mercure Sunshine Coast Kawana Waters have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Mercure Sunshine Coast Kawana Waters?

The closest major airport to Mercure Sunshine Coast Kawana Waters is Maroochydore, QLD (MCY-Sunshine Coast), which is 13.8 mi away (21 minutes by car).

Can I book a room with a balcony at Mercure Sunshine Coast Kawana Waters?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and city views.

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1000 reviews
Rating 8 - Good. 309 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aarti, Doolandella

Stayed 1 night in Dec 2025

8/10 Good

Anthony

Stayed 1 night in Jan 2026

4/10 Poor

Mirei

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was gross- the shower room was not cleaned with hair from previous guest all over the shower; grime; shower water flowing out of the shower; the toilet seat broken; broken hanger and clothes from previous guest left in closet; huge stained sheets still used even if cleaned. Extremely gross and will not book again. Seems others have raised the same concerns from other review sites but the hotel does not seem to care as nothing has been done to improve. This is an embarrassment for the Mercure/Accor group and should get the owners to budget more ; review their KPI.
Stayed 1 night in Dec 2025

6/10 Okay

Dale

Traveled with group
Liked: Cleanliness
Was ok, the room was a bit dark, coffee downstairs was great however closed too early for checkout in the morning 10 am couldn’t get a coffee 😔
Stayed 1 night in Jan 2026

8/10 Good

Ross

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room was spacious and ready when we arrived. Breakfast was good but not much selection of cooked items. Staff were great. Only complaint is that the toilet in our room hadn’t been cleaned from the previous person.
Stayed 1 night in Jan 2026

10/10 Excellent

Akane

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2026

6/10 Okay

Deidre

Traveled with partner
Liked: Property conditions & facilities
The bathroom shower leaks all over the floor outside the shower. Floor was also dirty around the toilet and under the bed.
Stayed 3 nights in Dec 2025

6/10 Okay

Stephen

Liked: Amenities, property conditions & facilities
Nice and friendly staff, the room had a strange odour though
Stayed 1 night in Dec 2025

6/10 Okay

Heather

Business traveler
Disliked: Property conditions & facilities
Staff were very friendly, had to have the sheets changed due to some marks but was quickly resolved. Easy check in and check out process. Simple rooms but all I needed. Showers need some Reno
Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and tidy. Very comfortable bed. Lovely staff, very friendly. I only stayed one night but I loved it and will be back and will recommend to others
Stayed 1 night in Dec 2025

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room
Stayed 1 night in Dec 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were filthy. We checked in, went to our room and noticed the floor was dirty, the stove top and splash-back were filthy, there was left over food, open milk bottles, excessive mould throughout the bathroom. It honesty appeared like the room wasn’t cleaned from the prior tenant. The facilities were also well overdue for maintenance - chunks out of walls and nails sticking out. The kettle had a hole in the base and water leaked over the cord - an extreme hazard. The one plus was the breakfast & breakfast staff - food was great & staff were lovely. Overall, I would never stay at this property again.
Stayed 1 night in Dec 2025

6/10 Okay

subhadra

Stayed 2 nights in Dec 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, amenities
Friendly staff. Convenient location. Quiet environment.
Stayed 2 nights in Dec 2025

8/10 Good

Anna

Stayed 1 night in Dec 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in was like they were doing me a favor, loud music playing, noisey humming air conditioning, bathrooms had been cleaned but not were not clean. 2/5 stars plenty of other places to stay next time, disappointing looked nice online!.
Stayed 1 night in Dec 2025

6/10 Okay

Ruth

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Genuinely the worst buffet breakfast we have ever had especially for a Mercure hotel! Not great quality food and very limited selection. Staff otherwise friendly and room clean.
Stayed 1 night in Dec 2025

8/10 Good

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean room were great. I’m not great with air con and couldn’t get it to go any warmer than 24.5.
Stayed 1 night in Dec 2025

10/10 Excellent

kyron

Stayed 1 night in Dec 2025

8/10 Good

Menno

Stayed 1 night in Dec 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, amenities
Great location, nice room, loved having a cafe at the bottom.
Stayed 1 night in Nov 2025

6/10 Okay

WJ

Traveled with partner
There was nothing particularly memorable about this property. It was just one more hotel room. On the plus side, the Accessible Room is well designed, with a very usable shower stall. We were irritated when the room was not serviced by housekeeping despite our having hung the tag on the door. When we called at 3pm to ask if the room would be serviced we were told that all the housekeepers had gone home. We were given a stack of towels and told that we'd be given a $10 food and beverage credit for our inconvenience. Since this is the same credit offered if we had volunteered for no housekeeping, and we'd declined to volunteer, how is giving us something we'd already declined deemed to be a worthwhile gesture? Parking was convenient. The location is nothing special as we ended up driving to everywhere we wanted to go.
Stayed 2 nights in Nov 2025

6/10 Okay

Gayle

Stayed 1 night in Dec 2025

8/10 Good

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Proximity to the university hospital a plus. Ideal having a restaurant available. Complex feels a bit tired as though a refurbishment may be needed. Water station on the floor was out of order.
Stayed 1 night in Nov 2025

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