Best Western Downtown Sudbury Centreville2.5 out of 5.0
Recent guest reviews
First off as an FYI I have over 20 years experience in hotel management and understand the challenges hotels have but no matter what the challenge there is no excuse for a dirty room and no excuse for a manager who seemed to shrug it off. I will try to summarize to keep this brief. Lobby are very nice and inviting, check in was quick and efficient Elevator smelled musty as well as the guest room hallway. 1st room on entry had a very strong musty smell, windows do not open to allow fresh air. Fridge was off and had a towel stuck in the freezer compartment i assume to defrost. Towel was bone dry showing it had been there awhile. Cabinet it was in was filthy. Also notice bathroom floor was dirty. Asked for a new room and clerk quickly obliged and gave an upgrade to a king. Room hallway again smelled musty on a different floor. 1st thing we noticed was the room carpet was not vacuumed very well. You could see bits and pieces of whatever on it. Room had a hint of a musty smell and only a hint because the A/C was on keeping the air moving. Bathroom floor was again not very clean. Mirror on the wall beside bathroom door so dirty I could write "clean me" on it and see it very clearly. Above the bed it looks like there was a leak a long time ago. Wallpaper was peeled back and was very dry and brittle. It had been like that for awhile. At that point we decided not to stay Saturday night and move to a different hotel. Saturday morning my partner showered and then I went to shower while she packed up. As I was showering i noticed something on the shower wall and scraped it with my finger. There was some sort of crud all over the wall. When i got out I took one of the key cards and scraped the wall in a very small area and the crud that came off the wall was disgusting. Stuff like that does not build up overnight. It clearly had not been washed in a very long time and it was not just a small area but the entire wall. With the bathroom door closed you could see that the maintenance staff had painted the wall behind the door. They got paint all over the door hinges and did not clean it up. there was also paint drippings on the cover of steel Kleenex box cover. No excuse for sloppy work. then i noticed they had painted the wall around the bathroom mirror and there was paint all over the mirror edge's. All three could have been cleaned up very easily. No excuse. On checkout we voiced our concern. Clerk was appalled but of course was not authorized to do much other than give us a $20 discount. I emailed the Reception Manager my concerns and basically received a form letter reply both times. When i asked for compensation i was told i was given an upgraded room and $20 off so that's it. Yes i received an upgraded room but it was a room so dirty that I felt it was worth $0.00. It has also made me wonder what else was there that I couldn't see that myself and my partner were subjected too. When was the last time the carpet was steam cleaned? Although the sheets looked clean were they? The cleanliness and maintenance issues i noticed were not just a one off overnight thing. They had obviously been allowed to build up over a period of time. Shame on the maintenance and housekeeping staff, shame on the supervisors who obviously do not do routine checks for cleanliness and deficiencies and shame on the management for not seeming to take these issues very seriously. Will never stay there again
I always stay at the Best Western in Sudbury when I go there for business. It's in a convenient location, right near our office, it includes high speed internet, free breakfast, friendly staff, clean rooms, and I've had no problems there. Highly recommended.
our stay was fine and dandy for the price you paid per night. we stayed for two nights to attend a wedding. the free horse and buggy ride in the downtown area was a bonus. the free breakfast was a nice added touch. I am not a breakfast eater, so to have a coffee and muffin, toast and yogurt was a nice start to the day!
I typically don't stay at Best Western hotels unless it's the Plus or higher. However, this was a nicely renovated property in a good location downtown. I enjoyed my upgrade to a king room and Sarah at the front desk was very helpful! Great staff and comfortable hotel. Free breakfast as well.
I was blown away with how great the customer service was at this Best Western in Downtown Sudbury. I was thrilled to eat at the Taj restaurant, the food was amazing. Authentic Indian cuisine and the ambiance cannot be beat. Loved that it's inside the hotel. Super friendly environment and helpful at all hours was the staff. Vina was very thoughtful and made me fee comfortable the second I met her. Christine made me feel like I was at home. On the last day I really needed help getting a ride back to the airport-to my surprise she arranged everything and ensured I got the best flat rate possible through Sudbury cabs, who were also outstanding. I loved the continental breakfast, and those VERY comfortable beds. The room was immaculate and clean. The Taj restaurant is so posh its jaw dropping. The food is authentic and delicious too. The lighting in there is mesmerizing and I wouldn't change one thing about it. Thank you and hope to be back soon, Mark
Although I stay at many Best Western's, this is one to avoid. Parking is limited and tight for a pick up truck which is a common vehicle in Northern Ontario. The room is overpriced at $170.00 a night especially when there are far more places nearby at a significantly lower amount. Hair dryer was on it's last legs and falling off the wall. Check out was brutal and after waiting five minutes for someone I went into the area where the continental breakfast was and the person there was apparently handling both positions but there was no sign to indicate this. Internet was slow and the end result is this Best western is the last place I would stay in Sudbury again.
-Great location - downtown Sudbury -Very friendly staff service -Clean room and -Good Indian restaurant on site. -Will stay again at this hotel next time I am in Sudbury. I highly recommend this hotel!!!
I went to the best western, amazing service. Vina is amazing. Beautiful rooms. Very quick service. Very clean and good smelling. Beautiful location. Great Great, close to all amenities. Clean bedding, and very comfortable. Feels just like home. Couldn't ask for better.
was a fair price for the room I got, had a pretty good internet connection which was my main concern. had a cool heat lamp thing in the washroom to heat it up, cause no one likes cold washrooms while donating to the devil.
Good location, Friendly staff, clean, good breakfast. Also have a decent fitness facility. Will likely stay again if I am in the area in the future. Looking forward to trying the restaurant downstairs.
- Free continental breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located within a 5-minute walk of Sudbury Theatre Centre, Best Western Downtown Sudbury Centreville is within 2 miles (3 km) of Cambrian Arena. This hotel has 45 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also near this Sudbury hotel are Health Sciences North and Science North.
Free continental breakfast is included with your stay. This hotel has a restaurant that's perfect for a leisurely bite to eat.
The 45 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
Guests of Best Western Downtown Sudbury Centreville enjoy a fitness center, free WiFi in public areas, and a meeting room. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a computer station, and express check-in.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 470 reviews